Howard at Parts Counter: way way over due review for his personal customer service in listening to…read moreour dire situation with an obsolete part no longer available and then offering a solution. That meant the world to us ...nowadays, that is a rarity! Thank you Howard and yes, referrals galore will be in order for him

Absolutely amazing products and customer service from Michael, Hygo, Mariel and Angelica. I have…read morealways had great experiences dealing with this company and recommend them to my friends and family without any hesitation.

I am sharing my great experience with Jacqueline Santana; she helped me pick out everything I…read moreneeded for my kitchen and bathroom remodel. WOW, she is incredible! patient, knowledgeable. caring, and very efficient. She knows her stuff! I was so fortunate she was there the day I walked in. What a treasure! She made everything flow and also she has great taste! Love her!

I had a very disappointing experience at the Santa Monica Ferguson Home showroom this afternoon…read more I had a scheduled appointment with Marinell at 3:30 PM. I arrived on time, checked in at the front desk, and was told I could browse the showroom while they let her know I had arrived. The showroom was very quiet--there were actually more sales associates than customers, with several sitting at their desks--yet no one approached me to ask if I needed help. I wasn't concerned at first since I had an appointment. After about 10 minutes, I checked back in with reception and was told Marinell was "wrapping up a phone call." I sat in the small waiting area next to the front desk. While waiting, I overheard another sales associate remark to the receptionist something along the lines of, "I don't know why Marinell does this--she knows she has an appointment and keeps chatting on the phone," which suggested this might not be an isolated occurrence. At 3:43 PM, I went back to the desk and explained that if she wasn't available by 3:45 (a reasonable 15-minute grace period), I would have to leave. I had other appointments scheduled that afternoon. I was again told she would be "right over." She never came. At 3:45, I left. This was especially frustrating because I was prepared to spend a significant amount of money on a bathroom remodel and had specifically made the appointment to start that process. With multiple sales associates present and the showroom nearly empty, it was surprising that no one stepped in to assist. The overall experience felt unprofessional and dismissive, and the atmosphere came across as somewhat indifferent to customers' time. I expected better from a showroom with Ferguson's reputation. Unfortunately, I'll be taking my business elsewhere.

Nina and Dave are both super nice and helpful. They helped me with all of the hardware in a new…read morebathroom and door knobs on all my doors. I told them my budget and color scheme and they helped me pick everything out based on that. They were super patient and knowledgeable. The hardware came only a couple days after putting in the order, which was amazing! Super happy with how it turned out.

I have worked with Nina for the past 10 years on multiple house projects. She is simply amazing!…read more Nina has both a tremendous selection of products AND a deep knowledge. Her prices are also very competitive. There is so much stress involved in building or remodeling a house, that it's great to have someone who is totally accountable and responsive that you can rely on. I feel blessed to have found Nina.

I would highly recommend AHI…read more On top of the excellent work I was very happy with the level and frequency of communication throughout the process. I found the workers to be friendly and respectful of my home. Eli, my project manager, went above and beyond, even repairing a few things that hadn't been discussed, but that needed some TLC. Great work!

We had water damage in our kitchen so we took the opportunity to redo the cabinets in our kitchen…read more Eddie and his team came and repaired the drywall, painted, demo'd the old cabinets, and got the new cabinets installed. It was promised in 3 weeks and was finished ahead of schedule! The new cabinets look great, high quality. We asked for a few things to be done at the end: touch up caulking, extra shelves, adjust drawer heights and they were super responsive. All done with a smile. Will definitely give them a call when we need to do our master bath.

I ordered some bed items for my son and was glad to find out there is a free pickup location here…read morein Santa Monica! I didn't want to drive to Burbank to pick them up or pay the delivery fee. There is free parking, and the pickup was smooth and easy.

This is super convenient!! Ordered my ikea furniture and smaller items on Saturday night and was…read moreready for pick up in the morning. It was free to pick up too. They helped us load it into our car and we were in and out within 3 minutes. Super nice staff too! Will be ordering to pick up here again.

I am updating my precious review. In the end, Lisa & her team did make good. Albeit this is a…read morevery beautiful cabinet selection it's durability & practicality for someone who uses a kitchen in depth not the best! The cabinet issues have been many & still , 3 plus years later we are waiting for a resolution to a new issue which arose on the cabinets. However I am updating this review to say, Lisa, the designer is a middle person for the cabinets & all is not in her charge. Therefore, besides COVID in delays, some have been due to the cabinet Comoany, out of her control. I will also say she no longer reps this cabinet company. Lisa, as a person is a very jovial positive person & wants her clients to be happy! & after all, We get tons of compliments on our beautiful kitchen from both professional chefs as well as our visiting family & friends!

Love Lisa! I'm beyond happy with how my kitchen functions and looks. It's stunning and seriously…read morelooks like it belongs in a magazine. The team was easy to work with and nailed every detail. Highly recommend!

Will did a fantastic job helping me with my Kegerator purchase. He was very professional and…read moreattentive.

amazing service. Margo and Ryan had infinite patience. They gave us good advice and they guided us…read more The products we bought were fantastic all new kitchen and island and appliances. We got everything from Bay Cities and we highly recommend them. They are really extraordinarily knowledgeable people, and they gave us a gorgeous kitchen.

Used So Cal KBLA for my Casita that got flooded in the crazy rains LA had earlier this year…read more Ruined the floors and dry wall. Wanted to raise the celling from 8ft to 10ft. Got 3 estimates. Guy was affordable and seemed the most trustworthy, so I went with KBLA. The crew did a great job. Guy is the best. Is really hands on with his crew. The ceiling was raised and wasn't perfect , so he has his crew do it again ( no extra charge). Would text me to let me know when crew would be coming, so communicating was good. Price was very reasonable for all the work he did. I had a side gate that his crew entered each day that had been broken for years. Guy fixed it without me asking for free. What a guy. If you want someone who is not going to rip you off, choose Guy and SoCal KBLA. Now the only problem is the room he did is the best looking in my house and makes me want to redo my whole house. Would definitely trust him with your home.

DO NOT HIRE GUY. Guy is a fraud and a hack. It is obvious that he paid for all his fake 5* reviews…read more I have tried to contact him 20+ times and he's answered 1 email then completely ghosted me. He will take your money and with an elementary job and you will never hear from him again. He will do the bare minimum of making the house look good in blurred wide angle photos but once you physically step in the house, everything falls apart where the house is NOT in a livable condition. There are gaps in floors, walls, bathrooms, kitchen, etc etc. Closets falling apart after more than holding 2 jackets. Warping floors with heavy damage painted over floorboards with no grout/caulk all around. Ceiling lights with gaps around with dirt/dust falling from attic every day. Toilets and bathtubs improperly installed and I've had to hire plumbers afterwards to fix his terrible work so that the bathroom is useable. Wires/pipes improperly installed on all kitchen appliances so I had to hire electricians/plumbers to fix his terrible work. Doors are installed upside down and wrong/heavy paint around so the doors don't open/close properly. Outside paint/stucco falling apart after a few weeks because he used the wrong type of paint. He used the wrong caulk/silicon all over the bathroom/kitchen so everything is ripping apart after a few weeks, or he didn't use any sealant at all, so there is water leaking into my walls. Screws/nails missing from all cabinets or random nails sticking out where I've cut my hand multiple times. Everything in the house is crooked if you take more than 5 seconds to look with a close eye in person. There is zero redeeming value. It is incredible guy still has a license and is in business. I would not trust him to microwave water.

Late 2015, my ethereal Aquarian, my Yellow Pages over Yelp, my Thomas Guide over GPS guy wandered…read moreinto Our Kitchen And Bath, was impressed with a bathroom vanity's price point enough to call me to suggest I check this place out. I was equally impressed but more so by my conversation with Moe who listened carefully to our criteria, looked at my "before" pictures then suggested we schedule a free, in home consultation. During that consult he took measurements, made suggestions to create more counter and cabinet space in our 57-square foot kitchen plus budget friendly improvements to the existing bath with just a new vanity and toilet. We returned to Our Kitchen And Bath to select cabinetry, sinks, and faucets. Moe showed us various countertops but advised to make a final decision once the cabinets were installed. Less than a week later he returned a quote meeting our budget requirements and a scheduled start date for first week of February. We had already sourced paint, appliances and lighting, although Moe would have done this for us. We signed the contract and made a deposit with the knowledge that additional charges might arise and they did. We had planned on another company to do the flooring but when we realized appliances would have to be moved twice, it just made sense to let Our Kitchen And Bath do the work. On schedule, demolition/construction began. Thoroughly impressed with the attention to detail, the amount of daily progress, how at the end of the day the crew cleaned up and we always knew what would be done and what time work would begin the following day. Our remodel was completed within one month. We LOVE it! Weird but we're going to miss the construction dust, the minor inconveniences because the entire process, the transformation was actually fun all due to Moe's designer eye, methodical approach, upbeat attitude (nothing was ever a problem) and his highly skilled sub contractor crews.

I went in ready to buy. I selected the materials and was told he would call with an estimate…read more After a week, I called back. Spoke to someone else who said as soon as the guy I saw came back he would get me my estimate. Nothing happened. I then sent my contractor up there just so he could see my selections. He advised they were overpriced and found me materials at a reasonable price elsewhere. I went to OK&BC based on Yelp reviews that were so positive about the staff. Not my experience obviously.

I can't say enough good things about this place! I checked all over town, and Sheila totally hooked…read moreus up. They don't carry everything--just the best pieces you'd pick out yourself in a bigger store. Sheila knows exactly what's stylish and high-quality. I even had a drain with a manufacturer defect, and she swapped it out on the spot so I could get it fixed right away. Amazing service, amazing taste!

Sheila is the absolute best! She helped me find exactly what style and finish would be perfect for…read moremy kitchen and bathrooms. I brought samples in and she took the time to explain what would look the best. And the quality was exceptional. In top of that she's is the sweetest, most patient person. Highly recommend.