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    Ferguson Home

    Ferguson Home

    3.3
    (141 reviews)
    0.8 mi
    $$$

    You have got to go check it out! It's like the Twilight Zone. There is some weird energy in here…read more They are like not real human beings in here and I cannot describe it, but you must see it for yourself. Not quite Stepford, but a little bit Pretty Woman "It's VERRRY expensive lady" blended with the twilight zone episode where they are actually all manniquins that come to "life" during the day. The showroom is acceptable, if you can find someone to show you around it and the parking lot is laughable. You'll be glad you have full coverage when you're trying to exit.

    I had a very disappointing experience at the Santa Monica Ferguson Home showroom this afternoon…read more I had a scheduled appointment with Marinell at 3:30 PM. I arrived on time, checked in at the front desk, and was told I could browse the showroom while they let her know I had arrived. The showroom was very quiet--there were actually more sales associates than customers, with several sitting at their desks--yet no one approached me to ask if I needed help. I wasn't concerned at first since I had an appointment. After about 10 minutes, I checked back in with reception and was told Marinell was "wrapping up a phone call." I sat in the small waiting area next to the front desk. While waiting, I overheard another sales associate remark to the receptionist something along the lines of, "I don't know why Marinell does this--she knows she has an appointment and keeps chatting on the phone," which suggested this might not be an isolated occurrence. At 3:43 PM, I went back to the desk and explained that if she wasn't available by 3:45 (a reasonable 15-minute grace period), I would have to leave. I had other appointments scheduled that afternoon. I was again told she would be "right over." She never came. At 3:45, I left. This was especially frustrating because I was prepared to spend a significant amount of money on a bathroom remodel and had specifically made the appointment to start that process. With multiple sales associates present and the showroom nearly empty, it was surprising that no one stepped in to assist. The overall experience felt unprofessional and dismissive, and the atmosphere came across as somewhat indifferent to customers' time. I expected better from a showroom with Ferguson's reputation. Unfortunately, I'll be taking my business elsewhere.

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    Ferguson Home
    Ferguson Home
    Ferguson Home

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    HomeGoods

    HomeGoods

    3.1
    (39 reviews)
    1.9 mi

    I LOVE THIS HOMEGOODS... but Yesterday I bought some sheets- and they had the worst smell, I have…read moreever smelt in my life, apparently it's "formaldehyde". I ended up giving them a wash, hoping that the smell would disappear and it didnt, so today I tried and returned them with a receipt and original packaging and explained the situation. The manager at this store has been there for several years I think her name is "Elena" or "Helena"- she always has an attitude and is always extremely rude just by watching her when I visit the store and her interactions with other customers. She scolded me for washing them and said that she couldn't smell anything which is absolutely ridiculous. She said I was the FIRST PERSON EVER to return sheets at a HomeGoods for the smell. Even though it's all over Reddit as an issue. She said she'd do a "one time favor" but they can't be re-sold. They shouldn't have been sold to begin with without label stating they smell like chemicals. I brought her another sheets by the same brand and style so she could smell and she refused. Scolding a customer and then making me feel like I did the wrong thing by washing them to trying and get rid of the smell is insane when it literally says to do that on Google. One of the worst managers ever, i don't know how she has her job and represents the store to be honest.

    Bad customer service and I will not be paying for there parking it's ridiculous…read more Too small and the parking and customer service is not worth it

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    May 6, 2025 | Cutest packaging for Pasta!! Haha! | Love the different Hairstyles!!
    May 6, 2025 | Cutest packaging for Pasta!! Haha! | Love the different Hairstyles!!
    May 6, 2025 | Cute coffee mug!!
    May 6, 2025 | Cute coffee mug!!
    HomeGoods

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    IKEA - furniture - Updated August 2026

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