I am sharing my great experience with Jacqueline Santana; she helped me pick out everything I…read moreneeded for my kitchen and bathroom remodel. WOW, she is incredible! patient, knowledgeable. caring, and very efficient. She knows her stuff! I was so fortunate she was there the day I walked in. What a treasure! She made everything flow and also she has great taste! Love her!

I had a very disappointing experience at the Santa Monica Ferguson Home showroom this afternoon…read more I had a scheduled appointment with Marinell at 3:30 PM. I arrived on time, checked in at the front desk, and was told I could browse the showroom while they let her know I had arrived. The showroom was very quiet--there were actually more sales associates than customers, with several sitting at their desks--yet no one approached me to ask if I needed help. I wasn't concerned at first since I had an appointment. After about 10 minutes, I checked back in with reception and was told Marinell was "wrapping up a phone call." I sat in the small waiting area next to the front desk. While waiting, I overheard another sales associate remark to the receptionist something along the lines of, "I don't know why Marinell does this--she knows she has an appointment and keeps chatting on the phone," which suggested this might not be an isolated occurrence. At 3:43 PM, I went back to the desk and explained that if she wasn't available by 3:45 (a reasonable 15-minute grace period), I would have to leave. I had other appointments scheduled that afternoon. I was again told she would be "right over." She never came. At 3:45, I left. This was especially frustrating because I was prepared to spend a significant amount of money on a bathroom remodel and had specifically made the appointment to start that process. With multiple sales associates present and the showroom nearly empty, it was surprising that no one stepped in to assist. The overall experience felt unprofessional and dismissive, and the atmosphere came across as somewhat indifferent to customers' time. I expected better from a showroom with Ferguson's reputation. Unfortunately, I'll be taking my business elsewhere.

Howard at Parts Counter: way way over due review for his personal customer service in listening to…read moreour dire situation with an obsolete part no longer available and then offering a solution. That meant the world to us ...nowadays, that is a rarity! Thank you Howard and yes, referrals galore will be in order for him

Absolutely amazing products and customer service from Michael, Hygo, Mariel and Angelica. I have…read morealways had great experiences dealing with this company and recommend them to my friends and family without any hesitation.

I ordered some bed items for my son and was glad to find out there is a free pickup location here…read morein Santa Monica! I didn't want to drive to Burbank to pick them up or pay the delivery fee. There is free parking, and the pickup was smooth and easy.

This is super convenient!! Ordered my ikea furniture and smaller items on Saturday night and was…read moreready for pick up in the morning. It was free to pick up too. They helped us load it into our car and we were in and out within 3 minutes. Super nice staff too! Will be ordering to pick up here again.

I would highly recommend AHI…read more On top of the excellent work I was very happy with the level and frequency of communication throughout the process. I found the workers to be friendly and respectful of my home. Eli, my project manager, went above and beyond, even repairing a few things that hadn't been discussed, but that needed some TLC. Great work!

We had water damage in our kitchen so we took the opportunity to redo the cabinets in our kitchen…read more Eddie and his team came and repaired the drywall, painted, demo'd the old cabinets, and got the new cabinets installed. It was promised in 3 weeks and was finished ahead of schedule! The new cabinets look great, high quality. We asked for a few things to be done at the end: touch up caulking, extra shelves, adjust drawer heights and they were super responsive. All done with a smile. Will definitely give them a call when we need to do our master bath.

Nina and Dave are both super nice and helpful. They helped me with all of the hardware in a new…read morebathroom and door knobs on all my doors. I told them my budget and color scheme and they helped me pick everything out based on that. They were super patient and knowledgeable. The hardware came only a couple days after putting in the order, which was amazing! Super happy with how it turned out.

I have worked with Nina for the past 10 years on multiple house projects. She is simply amazing!…read more Nina has both a tremendous selection of products AND a deep knowledge. Her prices are also very competitive. There is so much stress involved in building or remodeling a house, that it's great to have someone who is totally accountable and responsive that you can rely on. I feel blessed to have found Nina.

I am updating my precious review. In the end, Lisa & her team did make good. Albeit this is a…read morevery beautiful cabinet selection it's durability & practicality for someone who uses a kitchen in depth not the best! The cabinet issues have been many & still , 3 plus years later we are waiting for a resolution to a new issue which arose on the cabinets. However I am updating this review to say, Lisa, the designer is a middle person for the cabinets & all is not in her charge. Therefore, besides COVID in delays, some have been due to the cabinet Comoany, out of her control. I will also say she no longer reps this cabinet company. Lisa, as a person is a very jovial positive person & wants her clients to be happy! & after all, We get tons of compliments on our beautiful kitchen from both professional chefs as well as our visiting family & friends!

Love Lisa! I'm beyond happy with how my kitchen functions and looks. It's stunning and seriously…read morelooks like it belongs in a magazine. The team was easy to work with and nailed every detail. Highly recommend!

Best showroom in Los Angeles !!! Mr. benham is the owner and…read moreprobably the nicest guy in the world. Inside the showroom there are tons of products and material at great and super affordable prices. Don't miss it out. It's fairly new in the neighborhood but definitely one of the best. I definitely recommend anyone to stop by and take a look.

Thank you Rafael! Everything was super easy, no nonsense and…read morea great experience with the staff - they were very helpful in getting exactly what I needed.

I can't say enough good things about this place! I checked all over town, and Sheila totally hooked…read moreus up. They don't carry everything--just the best pieces you'd pick out yourself in a bigger store. Sheila knows exactly what's stylish and high-quality. I even had a drain with a manufacturer defect, and she swapped it out on the spot so I could get it fixed right away. Amazing service, amazing taste!

Sheila is the absolute best! She helped me find exactly what style and finish would be perfect for…read moremy kitchen and bathrooms. I brought samples in and she took the time to explain what would look the best. And the quality was exceptional. In top of that she's is the sweetest, most patient person. Highly recommend.

Needed a specific fitting for a job out in the field. I called multiple places around and no where…read morehad it. But guess what Ferguson had it and was more Too. Honestly they saved me and that job that day. Thank you. If you need plumbing fittings and equipment they are the guys.

I went to Ferguson in Santa Monica to pick up two Delta faucets that I ordered through another…read morestore. Fidel was so helpful when I arrived for the pick up. They only had one faucet in stock, but he told me the other one would arrive tomorrow. He gave me all of the paperwork I needed to pick up the other faucet, and told me to come back after 10 AM. When I arrived the next day to pick up the other faucet, Fidel greeted me by name, and knew exactly what I was there for. He got me in and out in less than 10 minutes. Fidel was so knowledgeable and helpful. He made the experience so easy!

Not sure exactly what and or why so many bad reviews but my first visit and my experience was…read moreamazing!!! Greeted immediately once we entered and when we finally did need assistance we were immediately helped!!! Staff were so friendly, helpful and attentive!!! Luv luv luv even just window shopping here!!!

CUSTOMER SERVICE. it's Williams Sonoma. Your associates behave like they are servicing the royal…read morefamily. I wasn't expecting the red carpet, but a little friendly service would have been nice. We purchased a gift for a friend's wedding. The person checking us out had a problem understanding what a wedding registry was. After explaining it to her, she didn't understand how to ring us up. We were in there for 45 minutes, 30 minutes of it trying to check out. Had I bought it online with their speedy delivery they advertise on their site, the couple would have received it with in 2 weeks, which's is not speedy. Disappointed to say the least.