Snyder Diamond

I am sharing my great experience with Jacqueline Santana; she helped me pick out everything I…read moreneeded for my kitchen and bathroom remodel. WOW, she is incredible! patient, knowledgeable. caring, and very efficient. She knows her stuff! I was so fortunate she was there the day I walked in. What a treasure! She made everything flow and also she has great taste! Love her!

I had a very disappointing experience at the Santa Monica Ferguson Home showroom this afternoon…read more I had a scheduled appointment with Marinell at 3:30 PM. I arrived on time, checked in at the front desk, and was told I could browse the showroom while they let her know I had arrived. The showroom was very quiet--there were actually more sales associates than customers, with several sitting at their desks--yet no one approached me to ask if I needed help. I wasn't concerned at first since I had an appointment. After about 10 minutes, I checked back in with reception and was told Marinell was "wrapping up a phone call." I sat in the small waiting area next to the front desk. While waiting, I overheard another sales associate remark to the receptionist something along the lines of, "I don't know why Marinell does this--she knows she has an appointment and keeps chatting on the phone," which suggested this might not be an isolated occurrence. At 3:43 PM, I went back to the desk and explained that if she wasn't available by 3:45 (a reasonable 15-minute grace period), I would have to leave. I had other appointments scheduled that afternoon. I was again told she would be "right over." She never came. At 3:45, I left. This was especially frustrating because I was prepared to spend a significant amount of money on a bathroom remodel and had specifically made the appointment to start that process. With multiple sales associates present and the showroom nearly empty, it was surprising that no one stepped in to assist. The overall experience felt unprofessional and dismissive, and the atmosphere came across as somewhat indifferent to customers' time. I expected better from a showroom with Ferguson's reputation. Unfortunately, I'll be taking my business elsewhere.

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Bay Cities Kitchens & Appliances

4.1(72 reviews)

6.6 mi

Our freezer suddenly stopped working and we needed to purchase a new one immediately. We also had…read morean old refrigerator and figured we should replace both at the same time. We called a number of local sellers but none had inventory on the subzero refrigerator and freezer that we were looking to get. We contacted Bay Cities and they said that they had both the subzero refrigerator and freezer in stock. Our salesperson Ryan did a fantastic job explaining the features of both items and letting me know what was required to install them into our kitchen. They worked around my challenging schedule to deliver them quickly to us. The delivery team was patient, diligent, and outstanding. They worked with us to ensure that we were satisfied with not just the function of the refrigerator and freezer, but also the appearance in our kitchen. I highly recommend Bay Cities for your appliance needs. They have been wonderful to work with and I look forward to purchasing from them again in the near future.

terrible place. bought an expensive wolf microwave. came in non working, from the factory. refused…read moreto take it and give credit. told me to contact authorized service. i did. service not have spare parts and not able to fix. told me to contact the manufacturer. i did. they wrote to that will bring a check and pick up the unit. it has been a month, and nothing.

Before & After

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Before & After

Newman's Vacuum & Appliance

4.2(105 reviews)

0.4 mi

•$

so sad to see that Newman's has gone. They were an honest and efficient repair place that I have…read moregone to for years. it is a sad moment every time a small business shuts down.

This is a great place to fix your appliances, especially vacuums. They also sell pretty nice…read moreproducts that work great! So sad they are closing this week permanently. It's been a part of Santa Monica since 1954!

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Ferguson Plumbing Supply

3.0(26 reviews)

0.7 mi

After 30 hours of plumbing disasters at other supply houses maggi and his guys got a 75 gallon…read morewater heater in their truck and raced it to my plumbers at 7:30 am . 2 days of frustration was turned around in a 15 minute transaction. I tried to tip the driver and he adamantly refused. Happy tenants.

I went to purchase a full under the sink water filtration system by Body Glove from this place…read more They came highly recommended. The price was very very high. I went to another store and found the same product for $120 cheaper. It seems Ferguson's prices are always high ??? buyer beware.!! Make sure to price shop.

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"Masks are required" sign, but manager doesn't wear one.

Bay Cities Kitchens Appliances

2.6(58 reviews)

6.6 mi

•$$$$

Never will I need to shop anywhere else for my appliances!! They were my saving Grace. I am a small…read morebusiness owner and needed a new washer ASAP. They had the washer in stock, get it delivered within 2 business days. Now in ordered to install the washer we needed to put some thing away and move things around so they gave us a 3 hour time window and kept with it. I was talking with Maribel on the phone throughout this process and she has been absolutely wonderful, responsive and super helpful! The two gentlemen showed up today and made this the most painless installation ever. We paid for haul away and installation and it was totally worth it. They had to move the gas dryer to but the washer in, and there were tight places they had to deal with. No complaining from them, they made it seem like no big deal and installed everything perfect. After the took the old washer out, they even cleaned the area!!! Once they put the new washer in, they had to reinstall the dryer, which they even checked to make sure nothing was leaking and there were no problems. I am so happy with my decision to go with Bay cities appliances. Thank you all so much for making this so easy for me, and I will definitely be back for my next appliance!

Horrible first of all, they do not stick to their hours and they also do not return phone calls…read morewhen you say you wanna make an appointment and the one on Santa Monica Blvd. we got locked in the gate to the parking lot even though we were only there five minutes and it took us 45 minutes to get out and we got lucky to get out. It's just very unprofessional all

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3107 Santa Monica Blvd

Best Buy

2.3(571 reviews)

4.3 mi

This Best Buy in Culver City is a nice one. It is spacious, has a decent (not great) selection and…read moresuper nice sales people. We have bought from them quite a lot and have never had a problem with returns or any purchase. They are super nice. Their selection of All In One desk computers is not great, but they have more than some. And the salespeople are trained and know what they are selling. They take their time with every customer. The place is spotless and their prices are usually the best in town. When you walk in you are greeted and it does not take long to get help. I would give them a 5 but their Geek Squad is not the best and I can't recommend them. I am sure they are great for simple things. They are nice, but trying to reach them on the phone is next to impossible. I will keep going to this Best Buy.

I went to this BestBuy location recently. I wanted to see the TVs, video games, and power banks…read morethey had available. I talked to a staff member about replacing an old TV and another one to see where the power banks were located. I had positive interactions with those I talked to. I saw TVs of interest for sale, as well as video games and power banks.

Recycle your batteries here

How did I never realize that they had a toy section? With Legos! And not just normal Lego sets like really interesting ones!

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Front entry

APD Home

4.8(21 reviews)

5.7 mi

I am so excited to work with APD Home. I have always worked with Ceaser through the years . He's…read morehelped us with Sub Zero and, Wolf in the past. His knowledge on appliances explaining the pros and cons is invaluable. He is genuine and answers a text message anytime. He truly is a great person to work with. Makes us feel as if we were family. Happy he is here now ! Happy to find him here !!

Everything went well from the moment I introduced myself to the owner, Stacey through installation…read more Stacey helped me wade through the daunting steps of selecting appliances and plumbing fixtures for my home remodel. She educated me about the various features, options and price points. Once I made my selections, which was, at that point, very easy, Stacey ordered everything and stored them for a few weeks. When the job was ready to receive everything, she arranged for a delivery to the job site. I couldn't have been more pleased with the whole process!

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Waadt Appliance

4.4(234 reviews)

12.6 mi•Lake Balboa

Family-owned & operated

95 years in business

I had to replace a commercial washer for an apartment building I manage. I didn't realize how…read moredifficult that was going to be. After contacting numerous places and even visiting one in person I finally got a recommendation for Waadt Appliance. I went in person and met with Andrew. He did a great job explaining my options and even explaining why the washer I needed was on backorder from the factory. Although it took several weeks, I was able to have them deliver and install it. I called at 8:00am to confirm my two-hour window and the delivery drivers arrived very promptly and did a great job removing the old one and installing the new one. I wouldn't hesitate to return here for any appliance needs I might have in the future.

Seamless operation…read more I wanted to upgrade my 25+ yr old electric slide in range and over the range microwave. To be fair, I went in pretty much knowing what I wanted after agonizing over Consumer Reports and online reviews. Waadt was the third appliance store I visited. Prices were consistent across the board. Most places didn't have demo electric ranges in store since it's low in demand, but they can order anything and seem to have direct contact with vendors. I wasn't in a hurry, so I placed my order with Bill on 2/13/26. He called me on 2/24/26 to let me know my appliances had arrived, process payment and we scheduled install for 2/26/26. I was given an install window of 9:30-11:30AM and they showed up around 10:00AM. The install guys were great. There was of course a problem, as my current range was hardwired to the electrical and there was no outlet for the new one. They said no problem, ran to the hardware store, bought the necessary supplies, installed the outlet and had me up and running. This is exactly why I didn't go with a big box store. Bill let me know his installers were equipped to handle any surprises and they were. Big box stores will only plug it in and leave. Any problems you're on your own to solve. Install prices, with the addition of an outlet, were reasonable. Would I use Waadt again? Definitely!

Meet the team..

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New Sub Zero and Wolf display kitchen!

Ace Hardware

3.5(176 reviews)

1.8 mi•Sawtelle

First time here, plenty of parking, very convenient location. Very clean well organized store…read more Friendly helpful staff. Little pricey on things, but tons of unique options, not just a hardware store. Highly recommend and will be back.

Get control of the checkout lines…read more Customers line up everywhere and the workers are not trained to process purchases in an orderly manner.

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Plant pot wheels

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Wow!! That pink

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Marni H.

7 years ago

I just had an exceptional experience with Snyder Diamond. During a recent servicing of my tankless water heater, my plumber informed me that there had been a leak and that the water heater wasn't stable enough to undergo the service. Since the heater was still within the 10 year warranty period, I was directed to contact Snyder Diamond as the distributor from whom I had purchased the heater. The warranty claim process turned out to be a bit more complex due to the specific manufacturer of the heater. However, Franklin Mays and Howard Poon pursued the claim relentlessly until I received my new heater with no out-of-pocket cost to me. They were even able to waive the manufacturer's requirement to return the face plate from the old heater, which saved me a significant amount of inconvenience. Their level of professionalism and genuine caring are a rarity in this day and age and I am so appreciative of them and Snyder Diamond! It pays to work with a quality organization that cares about its customers! read more

Forest B.

3 years ago

Absolutely horrible customer service. They have continually left us hanging on all aspects of our jobs with them. We've had to chase them around day in and day out to try and have our issues resolved on brand new appliances that already need servicing or had parts missing when they were originally delivered. Every time we call they say the person handling our order is not in the office or will call us back, but literally never do. They don't respond to our emails in a timely manner either. This has essentially been a daily chase to see if we can actually speak with someone in the office that can help us fix the multiple issues with either broken or missing parts and equipment. There is no reason you should have to continually call daily to have someone make sure the job gets done correctly. Our customers are furious due to their appliances not working for months and having to wait on Snyder Diamond to amend the situation. Please save yourself a ton of wasted time and headache. read more

Daniel R.

2 years ago

Exceptional Service and Unbeatable Prices! I recently had the pleasure of working with Brendon at Snyder Diamond to purchase a trash compactor for one of my properties. After scouring several different appliance dealers, I was having a hard time finding the right product at the right price. Thankfully, I found Brendon, who not only offered the best price by far but also provided exceptional service. Brendon was incredibly professional and patient throughout the entire process, answering all my questions and ensuring I felt confident in my purchase. His expertise and dedication to customer satisfaction truly set him apart. Given my experience, I'm now turning to Brendon for all my other real estate projects. If you're in the market for appliances and want top-notch service combined with unbeatable prices, I highly recommend reaching out to Brendon at Snyder Diamond. You won't be disappointed! read more

SB M.

6 months ago

5 stars isn't enough for the level of service Mars at Snyder Diamond in Santa Monica provides. Mars is extremely knowledgeable and genuinely invested in making sure our project runs smoothly. He is super responsive and goes above and beyond, guiding us through every phase of the process from product selection to managing changes along the way and delivery logistics. His friendly, professional approach makes a big difference, and it always feels like he truly has our best interests in mind. It's rare to find someone who combines expertise with such a high level of customer care. I would absolutely recommend working with Mars if you're looking for a smooth, well-managed experience and top-tier service. We truly appreciate everything Mars is doing for us and feel very fortunate to be working with him. read more

Alexis D.

8 years ago

Went to Snyder Diamond yesterday to look at bath and kitchen fixtures. Was pleasantly surprised by their selection and sales staff. I worked with Franklin Mays Jr. and he was informative, patient and helped me sort through all the different choices to pick what I needed. He made great alternate suggestions also helping me understand the nuances and subtleties of all the different selections. Renovating a home can be a stressful and Franklin made my experience at Snyder Diamond a breeze. FYI I thought I was only going to look at a few things but surprisingly I ended up buying many items because of Franklin. I will be back to purchase more items soon. Thank you read more

Penelope P.

12 years ago

My dishwasher stopped working about two weeks ago. I dreaded having to go out and look for a new one. I looked around online, did some comparisons and checked prices. I had a KitchenAid that had lasted 15 year, so I wanted to stay with KitchenAid. My salesperson was Partrick Dunn- He was very helpful. He was kind enough not to confuse me. I told him what I was looking for and he showed me three he thought I would like. It was paid for and delivery was set up for the following Friday. The delivery crew was great! What I liked most was Patrick didn't try to up sell me into something I didn't need. This dishwasher has exactly what I need. Thanks! read more

Bradley F.

2 years ago

After doing about a year of research on appliances for my kitchen remodel, I decided to call my local appliance stores for recommendations and pricing. Through my 6 months of research, Christian over at Snyder Diamond, was great to work with. He returned all my emails promptly including answering my endless calls. My wife made two trips to Santa Monica to meet with Christian in store and was always attentive and detailed with every meeting. The installers were fantastic and made multiple trips without hesitation to adjust my appliances ( no fault to the installers but errors done by design team.) I recommend Juan the tech installer and Christian. read more

Joe G.

17 years ago

Early this year I was remodeling my master bathroom and was shopping for a list of things my contractor gave me. I decided to do some shopping around town, and found that the prices are petty much the same anyware i went. my contractor told me to go to Snyder Diamond in Santa Monica. I went there on a Saturday witch is probably a bad idea because they are very busy. As you walk through the front door, you are amazed with all the great thing they have, nothing like Home Depot! the selection they have is amazing, and price competitive. I was able to buy everything from my list except my Tile. Great place for bath products and the people are great. read more

John G.

6 years ago

my wife and I are in the process of doing some home improvements. We were trying to find an above the counter porcelain vessel. after much searching, I remembered Snyder Diamond. Online we saw something similar to what we desired and called their Santa Monica store where we had the privilege of speaking to Heather Garcia in their bath department. Turned out they couldn't get us what we saw online, but she suggested letting her search more. She ended up getting us another one we originally desired with a faster turnaround. Her customer service skills were experienced, pleasant and knowledgeable. Thank you Heather Garcia. read more

Amala S.

Elite 17

104

144

2 years ago

This review is extremely over due. I have been working with Brendon Karpel for several years now and he has been an absolute gem. I'm an interior designer and I've never received such prompt, friendly or efficient service like what he provides! I had a huge project this past year in San Diego and I had purchased from a very large appliance company that went out of business overnight. I reached out to Brendon and he helped me re order and ship everything down to San Diego. His calmness and sincere friendliness really meant a lot during that stressful time. read more

Lisa T.

12 years ago

I was appalled with the lack of customer service my friend received when she purchased $20,000 worth of appliances. They just dropped the appliances off into her garage and pretty much left it at that, they couldn't deliver them into her home. She's 3 months pregnant with a 2 year old! I felt the need to write this review after I saw her frustration after she called three different people and waited for over three hours until someone called her back. This was only after she spoke with the manager who didn't seem phased by the entire scenario. read more

Brenda M.

8 years ago

Extremely poor customer service. My husband purchased a GROHE faucet. When the plumber arrived to install the faucet, he saw that the spray head was missing. My husband called Snyder Diamond where the service advisor refused to take responsibility for the missing part and suggested we call the manufacturer. This morning General Manager Adam Litberg came to my home and personally installed the missing part. He assured me that customer service is a top priority at the store and was most apologetic for our experience. read more

Paul A.

14 years ago

I've been shopping at Snyder Diamond for at least 15 years. They always go above and beyond to help me out. They have the utmost of patience in dealing with someone who has no knowledge of plumbing, fixtures, hardware... They have resolved issues that others claimed impossible. Was in the other day and Raul was amazing - creating a solution to resolve a piping issue for an exposed shower fixture - with ease and humor. They are awesome!!! Fantastic service. read more

Laura R.

8 years ago

My sister and I are restoring a vintage bathroom without the help of a contractor or professional plumber. Only the encyclopedic knowledge and endless patience of our bath specialist, Oscar Rodriguez, made it possible for us to do it all correctly. Prices were comparable but his service and knowledge made such a difference. Thank you Oscar for answering all our questions and finding the right pieces for our bathroom. read more

David W.

8 years ago

We bought a refrigerator last year that turned out to be a lemon. Three major faults under warranty, but weeks of down time and waiting for service calls. Our sales person at Snyder Diamond, Mike Gillespie, was outstanding in going to bat for us to get a replacement. Guys like Mike, with his personal commitment to customers, are why we will continue to come first to Snyder DIamond rather than the "big box" outlets. read more

paul h.

8 years ago

Warren Gross and Howard poon were very helpful. I was looking for a unique Toto flush valve. I was in a situation where I needed it very quickly. Both Howard and Warren helped me find the parts and the part number with a printed out diagram. They told me all the different ways I could get it shipped to me and found a way for me to get it as soon as possible. I recommend this place 100% for their customer service. read more

Sean S.

361

8 years ago

I have new working with them for a long time and they have always been excellent. Perry Stewart is great. I have to say I started working on some issues and a gentlemen named Howard poon has been helping me. Wow, I have never ever received some precise , wonderful , caring, hard working treatment . He is excellent and knows his business and follows up great and knows everything about everything. read more

Carime L.

128

6 years ago

Great selection of products, amazing services and follow through. Highly competitive pricing for the high-quality products they offer. That is a reason that a discerning customer like me has been coming to Snyder Diamond for years and will continue to do so. I'm no snob, but I only shop at Snyder Diamond. I worked with Heather Gracia and others, the staff is honest and know their stuff. read more

Cate L.

2 years ago

I have had a fantastic experience working with Mars! His knowledge is top-notch, and he is incredibly responsive - always answering my questions promptly. Beyond his expertise and efficiency, Mars is just a genuinely great person--friendly, approachable, and a pleasure to deal with. If you're looking for excellent service with a personal touch, Mars is your go-to! read more

Taylor T.

15 years ago

This place is awesome, they have great customer service and easy parking. They have luxury appliances from viking to wolf. Their bathroom and kitchen showrooms were immaculate with highly knowledgeable staff members that were very polite. All around it was a great experience and I would go back to this store for all of my kitchen and bathroom remodeling. read more

Snyder Diamond - appliances - Updated October 2026

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