I purchased a Sub-Zero Pro line refrigerator and freezer from UAKC. The overall experience was incredible. I highly recommend the experience from product information to purchase to installation. Product Info and Discovery: I was surprised to learn that not all Sub-Zero retailers are the same. Given that we already had a Sub-Zero and were replacing it after more than 30 years of usage, we started our process at the Sub-Zero showroom in Costa Mesa. This location was purely informational, as they don't sell at that location, but we were able to see and compare every unit. We visited a Ferguson Home but was disappointed at not being able to see the unit we were looking to purchase and because the salesperson was not fully aware of all the features of the model. We ultimately purchased from UAKC because the units were were interested were not just side by side, but powered on to the same level of coldness that you would have in your home. That was huge for us as it helped us understand how cold our drinks would be and how cold our foods would be chilled in each compartment. Purchase: I worked with MD Rayhan on the purchase process. MD was helpful in providing "crowd sourced" feedback from his other customers to help me choose between the Pro and Classic models. Specifically, I wanted to understand if the Pro freezer was going to be too small (it runs about 50% smaller than my prior Classic freezer) or if it was simply moving along with the consumer trend toward more fresh foods. Given that Sub-Zero pricing is fixed regardless of retailer, MD helped me find manufacture rebates that I qualified for and was market competitive on installation costs. Lastly, MD helped find inventory and schedule my delivery so that I could get the new unit installed as soon as possible. Installation: UAKC sent a four person team of certified installers led by Juan and Alex. The certified expertise was helpful because it got us a longer 3 year warranty, but the expertise around the equipment was also invaluable. From unboxing the unit on our driveway to carrying the 650 pound unit up a few stairs, removing a door and leaning the unit through our doorway, everything was done professionally, cleanly and with no scratches to home or refrigerator. They even polished the unit and removed all the plastic film covering the stainless steel panels so that the refrigerator was ready to be used. The entire process took about two hours. Couldn't ask for more. read more

Igor all the appliances 11 years ago were purchased for the same remodel. Yes there was constant aggravation regarding the refrigerator. YOU comment like we were communicating about this all along but you prefer to ignore customers with product problems. If you had communicated as fast and verbosely at the time, it would have been a better experience. You never did resolve my problem and probably thought I just "dropped the issue" and silently went away. I couldn't have done that Igor, because I needed to use my refrigerator. Your "people" chose to ignore my issue.and drop me. Honestly had I thought that the same ownership was still with this company, I never would have walked back in your store. For SURE I wont make that mistake again! Instead of making excuses about how sorry you are with your cookie cutter language I've see you write to all complaints, I'd advise you to look deeper at how a huge number of x-customers have experienced your business. Friends and family accolades don't count! And...as I said I was able to save hundreds of dollars by NOT purchasing through you. When I did my homework, Best Buy and Costco both have great customer service that I have personally experienced on a number of items and they matched the lowest price and that's where I saved a lot because I did NOT buy from Universal Appliances. Again, my explanation. Is directly related to my own personal experience from your store in Studio City. I will agree, the woman that spoke with us a couple of weeks ago was very kind - and she did not deserve being told to deliver to us the news about our account being flagged...especially because it was many years before she was even there! In a better run business, a manager should have done that (spoken to the customer directly) but then, poor management is what we are talking about here all along.... read more

This entire experience was a let down from the very very start. The 24" Bosch oven unit we ordered was back ordered for several months. Not the biggest deal breaker but a big inconvenience nonetheless. This was only communicated a few weeks into the process. Upon attempting to deliver 2 months later, the drivers arrived with a damaged unit. We denied this and demanded a new unit but were quoted another month. Neither Bosch nor Universal appliance did anything to help expedite the process. I felt like I was the one bothering them the entire time. I finally caved and decided to look at other options which were all more expensive. I was looking at a Miele unit but after some research realized my breaker wouldn't be able to support the added amperage. The company denied my request to check out the damaged unit and instead wanted me to have them install it and then repair it later, all at the expense of my time. After 3 months, I was ready to give up and requested a refund. I tried over the phone and in person at the store but was told it was being ran up the ladder for approval both times. Nobody seemed in a hurry to help and instead mentioned that magically my new Bosh oven arrived. The manger told me that the refund would be processed by end of the day which never came. The next day when I called and spoke to the same manager, he quickly eluded that he was on another phone call once he recognized my voice. Needless to say he could even be bothered to return my call. I wasn't sure why it had to end so ugly, but I reached out to my bank to disputed the charges since I paid 3K and never received anything. Such a horrible experience and still never got a call back. Please do yourself a favor and look elsewhere. read more

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Go elsewhere! I hired Universal's service department to repair my Bosch convection microwave that I originally purchased from them. Over two months, their technician made five repair attempts (with several late and no-show appointments), replacing part after part, leaving the unit in worse condition each time. They finally left me with an unusable appliance and Angie the service manager tried to argue that it was in better shape than when they started. They did refund me for the repair attempts but disputed responsibility for the condition the appliance was left in. Bosch later informed me that Universal was not an authorized service company despite Universal's repeated assurance that they were. When I decided replacement was the best path forward, Universal was cooperative on pricing (their sales rep Ryan was fantastic). However, upon reviewing their purchase agreement, I learned that installation and removal are performed at the customer's sole risk, and the company disclaims responsibility for any damage caused during installation or removal, including damage to the appliance or the home. Management confirmed they stand by this policy. Given my experience with their service department and these installation terms, I chose to purchase the replacement elsewhere. I'm sharing this so others read their contract carefully before proceeding. read more

Universal Appliance and Kitchen Center - The part they removed and replaced that Bosch's tech inspected and told me looked perfectly fine. - Appliances Near Me - Studio City, California

I had such a positive experience working with Marlene and Darryn. I was dealing with a frustrating issue after a washer/dryer purchase from the manufacturer went wrong, and they both took the time to truly help me sort it out. What stood out most is that they stepped in without any guarantee it would result in a sale--they simply wanted to help. That level of genuine care and professionalism is rare and deeply appreciated. I already wanted to purchase from them, but after this experience, I'm even more confident in that decision. Their service made a stressful situation so much easier, and it's the kind of experience that builds long-term loyalty. I absolutely plan to make future purchases with them. Thank you, Marlene and Darryn, for going above and beyond! read more

The house I purchased came with built in Viking appliances. The refrigerator was a problem, the seller was a regular with the service techs and soon we were too. Eventually it was time to replace. We learned it was 14 years old at the time. I started calling store about replacements and learn about costs. My god built in fridges are expensive. Most stores don't post prices either. Talking to Dan at Universal was the best. He guided me away from Viking and towards Sub Zero and other superior products. When doing that he went through the spec sheets to see which would fit in the cabinet most similar to the existing fridge. Built in refrigerators are a tight fit and our existing cabinetry, water and electrical outlets might have to be adjusted. How complicated could this get.... Very. Fortunately, we were guided by Dan and Universal to a floor model sub zero with a nice discount and a full warranty. The install team removed our old fridge first, giving us time to measure check and relocate the waterline and add shims for the new fridge. It was not without stress or additional cost. That's the trouble with built in appliances. In the end we could not be happier. The install guys were happy too how it fit. It took a lot to make it happen. When building your kitchen, do not do a built in fridge. And if you have to replace one, measure a a lot, read the install instructions, ask a lot of questions and go to universal appliance. read more

Universal Appliance and Kitchen Center - Fridge fits - Appliances Near Me - Studio City, California

Marlene does a terrific job with hearing what your needs are and then making suggestions as to the best options for new appliances. Responded immediately with a well detailed quote that broke everything down regarding total cost. Highly recommend working with Marlene at Universal Appliances in Studio City read more

After manufacturer technician came to verify ALL issues w. my refrigerator he also recommended to replace the unit and said that mfr issuing a refund and picking up defective was not true, it is the store's responsibility -- this entire conversation was recorded. To this day, more than two weeks later after doing my due diligence, they refuse to issue refund and remove the defective item. I have been without a working refrigerator for two weeks, have lost food, and cant keep any food cold. UAKC will only do like for like replacement or have me purchase another one from them -- essentially holding my money hostage. After this experience I wouldn't buy another item from them, what if something happens to the next refrigerator, it'll be the same thing w. uakc. Know your rights as a consumer, know your resources. California CPB, California AG Office for Business Complaints and BBB complaint(s) filed. read more

Go and ask for Dennis and you will not be disappointed! Fantastic service, super responsive, good prices, what more can you ask for? I bought a new Bosch range, hood, oven/microwave combo, and dishwasher. UAKC did the delivery and install as well. No complaints, everything was smooth and easy. I would definitely go back for any appliance needs. read more

great customer service and rapid response and clear communication Always happy to help the customers Thanks Dyana and the entire team ! read more

The worst customer service I've ever received. We ordered a refrigerator with them and told them our house has 2 flights of stairs to carry the fridge up. They reassured us it shouldn't be an issue. 3 weeks later they arrive to deliver the fridge and tell us it will not fit up the stairs. I re-measure the stairs and the fridge and reassure them it will fit. The 2 delivery men refuse to even try and take it up the stairs and leave. I call back the delivery department explain the situation and tell them they need to come back to attempt the delivery again. They told me it would cost $50 for them to come out again when they didn't even attempt to deliver it the first time. After much arguing they agree to come out and deliver it again with no extra charge. 2 delivery men arrive again with my fridge and tell me they need 4 men to get it up the stairs. Only 2 men arrived for the first delivery attempt and again this 2nd time. If they could only deliver the fridge with 4 men before why would you only send 2?! More excuses. My husband and I have been arguing with them for a month now and they refuse to be helpful with delivering the fridge. I am being forced to return the fridge since the service I paid for was not executed, but they are refusing to give me a refund and saying I must pay a $250 restocking fee. This is the most careless and rude company I have ever dealt with. Do not order anything from them unless you want to deal with rude and ignorant people that don't care about completing a job. read more

Update for their response: they lie too! My street is so wide 3 car lanes could be in it!! Also branches were on the ground and when the driver pulled away there was a freaking hole in the truck. But I guess they just want to lie. I live in Ashland ave in Santa Monica. Look it up on Google. It's not a narrow street by any means. What laurs. What kind of company are you that just says such blatant lies. Gross. Have this company deliver so they can take out your trees. Even after letting them know, they still didn't do anything about it and they still didn't move their vehicle and they still didn't take an opportunity to take the 10 feet of parking infront of them and instead parked inside my tree about 10ft deep. read more

Universal Appliance and Kitchen Center - Appliances Near Me - Studio City, California

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I had widmar and Alexander from the Santa Clarita location of Universal appliances deliver us four toilets, the service was amazing. He did a great job of putting it in a safe location. We also got a very good deal on it overall I am very happy with our service specially because of Widmar and Alexander. Thank you read more

Trying to make a decision about a huge purchase just got easier for us. Joanna really calmed our nerves and on top of it helped us with some designing ideas, which we really didn't expect to get. Definitively coming back to close the deal once the kitchen is built. Thank you Joanna. read more

Great selection and able to price match. But the real standout is the customer service. Marlene was amazing. We had to coordinate a built in old fridge pick up, plumber, electrician and new fridge delivery. All while welcoming a baby early. Marlene not only followed up with us but helped coordinate and navigate any scheduling changes we threw at her. She was a pleasure to work with and made things go seamlessly. Even the haul away and delivery crew were very knowledgeable and careful when working. We will be getting all our appliances from universal in the future. Thank you!! read more

Movses was truly exceptional. From the very beginning, he was informative, patient, and clearly knew what he was talking about. He didn't push anything on us--he guided us through each option, explained the pros and cons, and helped us choose exactly what made sense for our space and needs. He also helped coordinate everything beyond the purchase itself. He arranged to store the appliances for us until we were ready for install, helped with scheduling, and followed up throughout the process to make sure everything went smoothly. He really saw it through from start to finish and made what could've been a stressful experience feel easy. Honestly, it's rare to find someone who takes that much pride in their work and actually follows through on every detail. Huge thanks! We couldn't be happier. read more

Our first time purchasing something from Universal and we had an excellent experience. Worked with Marlene Solis - we were so impressed by her product knowledge, incredible customer service and solution oriented approach to our situation. Delivery and installation were handled perfectly by their team. Marlene's follow-up made us feel well taken care of and we will purchase our next appliance from her. Expectations exceeded! read more

Dayna has been incredibly helpful and supportive throughout the purchases of my appliances. She continues to be there for me as you iron out issues with my new sub zero. She always responds to my calls and needs immediately. She is the reason I'll be back to Universal. And will refer friends and clients. From Nancy Sill. Thank you Dayna! read more

Stopped by Universal appliances today and had the pleasure of working with Marlene S. She treated us like Queens. Very knowledgeable and very kind and made the experience incredibly pleasant. read more

Dennis and Dyana are always so fast to respond and help direct us to whatever it is we need - we're so glad we bought from universal, support and service only starts when you purchase! Would make same choice every time again and again. read more

5 Stars Dyana is amazing! She is easy to get in touch with and she always follows up. Great attitude and a pleasure to deal with I cannot recommend her and her team more. I bought my appliances over a year ago and she still comes through for me with anything I need read more

We purchased a refrigerator from universal. Several months later, we decided to proceed with redoing the entire kitchen. We returned to Universal to purchase the entire suite of appliances for the new kitchen of the purchase, they agreed to uninstall the refrigerator so that our contractor could demo Everything. We arranged the demolition day. I emailed and called to confirm beforehand with no response. On the day of the uninstallation, nobody showed up. Turns out that they had not actually arranged for this. They did not make it right by sending somebody out that day, saying that they were busy. The earliest they were able to come was later the following week. With any large purchase, having faith that one party will do what they said is critical. Universal failed us. We lost several days on our timeline, which was quite expensive. When I raised this issue with them, they essentially told me to deal with it and that we were lucky they had agreed to do it in the first place. Attempts at speaking with management were rebuffed four months. Unfortunately, given our nonrefundable deposit, we have to proceed with the purchase, but I would not trust these people to do what they say. There are many other establishments that will both provide you with appliances and honor their word. UPDATE: owner says that they comped the service to make it up to us - they service was thrown in to secure the large order and was always free for us. They failed to execute or do more than offer a lame apology read more

New to Studio City and when one after another appliance started to die, we got a recommendation from our neighbor to go to Universal. Moses was very knowledgeable and took great care of us as we worked through possible options for a new stove, fridge, washer and dryer, all of which were installed by fantastic delivery crews. There was strong communication throughout the process and we love the appliances. Highly recommend Moses and Universal! read more

We have purchased all of our appliances from UAKC in Studio City for the last 10 years and also utilized their service department for any service calls. We recently remodeled our Kitchen and wanted a new refrigerator. We worked with Movses A. to purchase a Sub Zero fridge (the one with the glass door and drawers) ... Movses is absolutely stellar! The in-depth knowledge he has about a wide variety of appliances is just incredible! His knowledge coupled with the outstanding service he provides he is second to no one .. and when I say he is truly outstanding... I mean like on a scale of 1-10... he is a HUNDRED! He always answers the phone, whatever you need ... he's got you. period. There is a reason why these folks are still going strong in our community... they really do care about their clients/customers! WE LOVE OUR NEW FRIDGE ... WE THANK YOU & APPRECIATE YOU SO MUCH MOVSES!!! read more

Cary was so helpful and communicated very efficiently. He helped me find a replacement oven that had an unusual spec. I never even went into the store and found what I was looking for over a half dozen short email exchanges with various proposals. The delivery and installation went well and I love my new oven so far. Well done. Would definitely use this company again. read more

Universal just delivered our new dishwasher. Juan and Edgar were the ones to install it. They were great, clean, efficient, careful with my house. They asked about it's placement and gave me instructions on it needing to run a cycle first. Universal has been our appliance supplier for more than a decade and we wouldn't go anyplace else. Thank heavens at least one business knows how to support their customers and provide good service. read more

These guys were super easy to work with. I already knew what I wanted and was able to take care of it all over the phone with Joanna who is also great to work with. The installation was seamless as well. read more

I ordered a Miele dryer from Marlene S. Her customer service was fantastic, she was thorough in helping me select the right item and Universal Appliance offered me the best price for installation and delivery! I look forward to working with Marlene for any of my future appliance needs. Thanks for the great customer service! read more

Widmer and Alexande were the best delivery guys around. very professional and helpful!

Movses Ambarthian is my go to guy for all appliance needs in LA. He goes the extra mile to make sure all our properties are covered. A shipment for one of our remodels was delayed and he personally drove it to us to make sure we got it in the time frame needed. Highly recommended. 10/10. read more

Ryan, at Universal Appliance in Santa Clarita, was able to solve problems calmly and carefully. He knows his stuff. Thanks, Ryan.

Spoke to Cary about me need for a new refrigerator. We talked about a few different manufacturers and ultimately decided on a Frigidaire gallery model. Communication was great. Ordering process was great. Delivery and install was great. Highly recommend Cary & Universal for your refrigerator needs. read more

I wanted to buy a new fridge and had a few questions. Cary was super helpful - he answered all my questions and helped guide me to the best choice for my needs. Cary and support team were helpful, organized and not pushy. Love my new fridge. I am a return customer and have always had a positive experience. read more

I purchased over $16k worth of appliances from Universal Appliances in Studio City during the pandemic. During that time I worked with the sales manager Maida Magaña and we had to wait nearly 8mons for the appliances to land in LA and a bit longer for the installatiin. Considering we were in a pandemic this was not the issue. My issue was there was confusion with an additional item I was instructed to purchase and was ultimately due a refund for that item. After an email exchange and conversation with that sale manager that she would refund me the cost of that additional item, I never heard back from that manager nor did I receive the refund. For months afterwards, I continued to call and email as a follow up with absolutely no success. I would not do business with this company again. read more

I can't begin to tell you about the amazing service Joanna Vallelunga gave me a Universal Appliance today. She worked so hard to find me the right stovetop for an irregular space. This was all done over the phone and she had to connect with me quite a few times and was always lovely and informed. I would definitely go back to Universal. read more

I live in a 100 year old house and needed to replace my dishwasher. It seemed like a fairly straight forward task until I learned that most current units were simply too big for the space. We ordered two different models online using the published dimensions but when delivered they could not be installed. As a final effort I walked into Universal Appliance in Studio City located near my house, and was greeted by Joanna Vallelunga, who listened carefully to my story and then proceeded to locate a Bosch unit that should fit. She arranged for a experienced installer to visit my home and confirm the dimensions and then delivered the perfect unit. Installation was trouble free mainly because the Universal installers were highly qualified and had the work done in less than hour. It is rare these days to come across anyone who does exactly what she promises. Ms. Vallelunga is the exception! read more

I purchased a dishwasher and a range top and the experience was great. I had the honor of working with Cary who was a great help is the selection process and was prompt in all of his email replies as we made periodic adjustments to my order. Delivery was simple to coordinate and they would always call me to as a reminder the day before and to confirm delivery. Great experience and great team. Thanks again Cary! Looking forward to working with you all again soon-- read more

This is one instance that I'm glad that for some reason I didn't listen to the Yelp reviews and went ahead with these guys anyway. We were renovating our kitchen and our contractor suggested working with Dennis Pesikov at Universal. During our first visit, I totally forgot to make an appointment and we just showed up to their store. Unfortunately Dennis was tied up with another customer so we just walked around ourselves. I'll be honest, their layout is nothing like Pirch and we got overwhelmed with everything in the store. We sorta wanted to just use Pirch instead after looking through half the store. Surprisingly Dennis reached out to us apologising for missing us when it wasn't even his fault. We were honest and told him that the store overwhelmed us so he suggested two options - if we didn't mind heading back when we had time he'd walk around with us or if we knew what we wanted he could send us a quote. We ended up choosing the latter and this is where Dennis totally went above and beyond and blew our minds with his top notch customer service. Price wise it was comparable everywhere since we were getting Wolf / Sub-zero appliances but unlike other stores (including Pirch) who had a year long waitlist, Dennis made it happen. Our renovation was supposed to be done by March which was when we'd need everything but we were told by other stores that usually Sub-Zero released their fridge in April each year, then you'd need to queue on the waitlist. The earliest we could expect our appliances would be end of October 2023 if we were lucky. For some miraculous way Dennis had inventory!! I have no idea how he managed to make it happen even when I wanted to customise everything and have both the fridge and freezer in random sizes. The entire process from placing the first deposit all the way through to final installation was completely white glove and flawless. No delays nor issues thanks to Dennis having our back! He consistently makes himself accessible if we have any questions or need anything. Even when he's traveling he gets his assistant to help us. No joke, I wish I had more appliances to buy. We love you Dennis!!! read more

Working with Cary at Universal Appliance was a great experience- extremely knowledgeable, detail oriented and efficient. Followed through with excellent communication with all steps of the ordering and delivery proces. read more

Don't waste your time anywhere else. Best service! Best prices! Ask for Movses! He's knowledgeable, friendly, patient.