I have a fairly unique Star Air Kontrol air conditioning system and I needed a replacement filter…read more After visiting a hardware store, I was referred here. I gave a couple measurements to Ted and after looking in the back he found exactly what I needed. No-nonsense appliance shop with excellent customer service. Can't get better than that. Ted and the fellas at Varouj have got themselves one heck of a store. I'll be back again and again!

This company has been serving our apartment complex for many years, and they never disappoint. Most…read morerecently, they delivered a stove and a refrigerator, and once again the service was excellent. The team is professional, efficient, and dependable. We truly appreciate their consistent great work.

I purchased a Sub-Zero Pro line refrigerator and freezer from UAKC. The overall experience was…read moreincredible. I highly recommend the experience from product information to purchase to installation. Product Info and Discovery: I was surprised to learn that not all Sub-Zero retailers are the same. Given that we already had a Sub-Zero and were replacing it after more than 30 years of usage, we started our process at the Sub-Zero showroom in Costa Mesa. This location was purely informational, as they don't sell at that location, but we were able to see and compare every unit. We visited a Ferguson Home but was disappointed at not being able to see the unit we were looking to purchase and because the salesperson was not fully aware of all the features of the model. We ultimately purchased from UAKC because the units were were interested were not just side by side, but powered on to the same level of coldness that you would have in your home. That was huge for us as it helped us understand how cold our drinks would be and how cold our foods would be chilled in each compartment. Purchase: I worked with MD Rayhan on the purchase process. MD was helpful in providing "crowd sourced" feedback from his other customers to help me choose between the Pro and Classic models. Specifically, I wanted to understand if the Pro freezer was going to be too small (it runs about 50% smaller than my prior Classic freezer) or if it was simply moving along with the consumer trend toward more fresh foods. Given that Sub-Zero pricing is fixed regardless of retailer, MD helped me find manufacture rebates that I qualified for and was market competitive on installation costs. Lastly, MD helped find inventory and schedule my delivery so that I could get the new unit installed as soon as possible. Installation: UAKC sent a four person team of certified installers led by Juan and Alex. The certified expertise was helpful because it got us a longer 3 year warranty, but the expertise around the equipment was also invaluable. From unboxing the unit on our driveway to carrying the 650 pound unit up a few stairs, removing a door and leaning the unit through our doorway, everything was done professionally, cleanly and with no scratches to home or refrigerator. They even polished the unit and removed all the plastic film covering the stainless steel panels so that the refrigerator was ready to be used. The entire process took about two hours. Couldn't ask for more.

Igor all the appliances 11 years ago were purchased for the same remodel. Yes there was constant…read moreaggravation regarding the refrigerator. YOU comment like we were communicating about this all along but you prefer to ignore customers with product problems. If you had communicated as fast and verbosely at the time, it would have been a better experience. You never did resolve my problem and probably thought I just "dropped the issue" and silently went away. I couldn't have done that Igor, because I needed to use my refrigerator. Your "people" chose to ignore my issue.and drop me. Honestly had I thought that the same ownership was still with this company, I never would have walked back in your store. For SURE I wont make that mistake again! Instead of making excuses about how sorry you are with your cookie cutter language I've see you write to all complaints, I'd advise you to look deeper at how a huge number of x-customers have experienced your business. Friends and family accolades don't count! And...as I said I was able to save hundreds of dollars by NOT purchasing through you. When I did my homework, Best Buy and Costco both have great customer service that I have personally experienced on a number of items and they matched the lowest price and that's where I saved a lot because I did NOT buy from Universal Appliances. Again, my explanation. Is directly related to my own personal experience from your store in Studio City. I will agree, the woman that spoke with us a couple of weeks ago was very kind - and she did not deserve being told to deliver to us the news about our account being flagged...especially because it was many years before she was even there! In a better run business, a manager should have done that (spoken to the customer directly) but then, poor management is what we are talking about here all along....

I could not have asked for a better experience. From ordering, to delivery/installation, and…read moreremoval of old appliances, everything was a 10/10. We ordered a new dishwasher, stove, and washer/dryer. They were priced below market, and everything was in pristine condition. Mike was so quick to respond, made recommendations, and was so patient with us (we switched out things a few times before he placed the final order). Delivery was especially notable with Saul. He was very careful, installed new appliances/removed old ones with care, and left not even one scuff mark. Highly highly highly recommend!!!

Unbeatable prices, excellent service, and a very kind and hospitable owner -- Mike was a pleasure…read moreto work with. He delivered under budget and ahead of schedule. This business and owner are top tier -- Highly Recommended! A+++

Super friendly and knowledgeable. Whomever took care of me…read moremade it for a fast and effective shopping experience

Several years ago I bought 2 white lampshades here and didn't discover, until I got home, that 1…read morewas slightly bent or off-color. I exchanged the lampshade 2 times and both times the owners Alex and his wife Agnes were utterly professional, understanding and apologetic, explaining that the damage sometimes occurs in shipping. Prior to purchasing the lampshades, they encouraged me to bring in the lamps to decide the proper size and were so kind, helpful and patient in assisting me with the perfect lampshade. I have been coming here since then for all of my lighting needs and recently had 2 lamps repaired. Alex was very knowledgeable and thorough and recommended changing the outdated and unsafe electrical cord on 1 of the lamps. He repaired both lamps quickly and charged fairly. I highly recommend Lighting World and look forward to working with their son Kris, an electrician, for some electrical needs.

Over the years Marsha and her workers, have been perfect. Selling me quality appliances and great…read moredeliveries. They accoomo- date me so quickly. Always come as soon as possible and do an excellent job 10+. And they leave my home as clean as can be.

Marsa is an AMAZING wealth of knowledge about stoves and old appliances. We purchased a refurbished…read morevintage fridge and some parts for our O'Keefe and Merritt - she was quick, thorough, and communicated frequently with us about updates. So thankful we found her!

So happy to find Arman and his amazing prices Very reliable…read moreand affordable. The dishwasher was brand new and only 300$ I am very impressed with the quality and the service

Bought this GE Freezer for a fraction of a price from any retail store. Armen is the man to see for…read moreany electronics you may need! He is easy to get a hold of and gives you 1 on 1 service while you're there. I even bought a sound bar for a great price too! All equipment is new and works. Definitely making the drive back out for my appliances next.

We used Deluxe Vanity to fill all of our plumbing needs during a renovation a few years ago. All…read moreitems were delivered as agreed and were installed as planned. Time came and some of the things needed to have warranty service. This is where Deluxe Vanity has shown it's true colors. Our orders were traced and items identified. Replacement were shipped promptly and even ahead of expecting time frame. My wife and I are very happy with the service provided and would highly recommend this business.

My experience with Deluxe Vanity and Kitchen, is an ongoing amazing experience!…read more I say ongoing because this is the third time I worked with their team for my projects. They really take the time to understand my needs, and consider my design styles and preferences and work with me on my budget to get all the finishes, hardware and fixtures I need to leave my home perfect. And btw, something I never received anywhere else before, if I have a question about installation, their knowledge, expertise and help is second to none! Will definitely be working with them for many more years to come! I highly recommend them!

Our 16 year old Maytag's reached the end of their cycle, so my wife and I needed to replace our…read morewasher and dryer. We contemplated a drive to Home Depot but decided to stop by MD Appliances to see what they might have available. Over ten years ago, we purchased a Wolf stove, SubZero refrigerator and a Bosch dishwasher from MD Appliances and we never regretted it one bit. I still remember the installer, Jay, who did excellent work. We were greeted by the owner, Dan, and we informed him what we needed and he showed us the latest LG products in the showroom. It was an easy decision for us to make the purchase there. We placed our order and waited for delivery. I spoke to Dan when he gave me a delivery date which was today. He said his installers Guillermo and Arnold, would call a day prior with the delivery time, which they did and call 30 minutes before the delivery, which they did. Guillermo actually called earlier than expected due to a cancellation so we were able to get our appliances 4 hours early. Dan also said the installers were very good and that I should have no concerns. Well, he was wrong, Guillermo and Arnold were EXCELLENT!!! They were punctual, professional, friendly, helpful and extremely efficient. I fretted about how they would get our two old appliances out and the new appliances in our small washroom with a narrow doorway and up a small porch. Our home is over 100 years old so entrances are smaller than today's standards. Well after I showed Guillermo where the appliances were to be installed, he said it would be no problem. And it wasn't!!! They arrived at 9:30, completed their work, cleaned up and drove off at 10:30. I was truly amazed and impressed. I called Dan immediately to express my admiration and appreciation for these two polite and thoughtful men. Our experience with MD Appliances was a complete success and we are so pleased with our new washer and dryer. Kudos to Guillermo and Arnold for their pride in great customer service.

What a refreshing experience…read more I needed a new washer/dryer and without thinking much about it I bought one online from the LG website. What a nightmare. They didn't show up to deliver then scheduled the next delivery for 2 days later when I wasn't available. All phone calls are routed to the Philippines and no one was able to help me. I cancelled that order and went to MD Appliances. I went in feeling so angry and frustrated with this situation and was treated with such kindness, I left feeling so much better and I also left with a new washer/dryer! They were even able to arrange same day delivery because I live so close. Their prices are the same as the LG site. The store is very clean and welcoming. Definitely a high end appliance store but with reasonable prices. The delivery guys are GREAT too! Super professional, knowledgeable, and fast. My only regret with this whole experience is not looking to buy locally first.