If I could give 10 stars I would! Laura Gerber at Pacific Sales in Burbank surpassed all our expectations! We came in with some very specific and challenging needs regarding a new toilet fixture and she patiently worked with us to find the right product. After placing the order we had a few follow-up questions and she was very responsive, and in a timely manner, via email and on the phone. If you need a plumbing specialist...ask for Laura at Pacific Sales read more

Laura was amazing to work with! When I found out some of the bathroom parts I wanted had been discontinued, she went out of her way to find matching replacements instead of leaving me to figure it out myself. I'm extremely busy, so I really appreciated how efficient and resourceful she was. She also kept me updated every step of the way. Ask for Laura if you want someone proactive and knowledgeable. read more

If you are looking for appliances, look no further than working with James at Pacific Sales. James was extremely responsive to my questions and patient as I made the decision to purchase a new Wolf range. He was thoughtful in his recommendations and did not try to upsell unnecessary additions or replacements when not needed. Also no BS on pricing and offered the best deal. On delivery day, he personally navigated a smooth process. James is easily accessible and genuinely cares about his customer. I will be returning to Pacific Sales and James for future purchases. read more

Guillermo and Elin are very knowledgeable and patient with detailed questions, including for multiple appliances. They have been working with our contractor --so well trusted, and able to collaborate to get the job done right. They have been very responsive to follow up questions, and thus a more personalized experience than big box stores. Great place to shop for new appliances! read more

I walked in here, shopping for appliances and plumbing fixtures for my custom build home I met Gus and also Christian Gus helped me out with appliances and Christian helped me out with plumbing fixtures They were both super nice. Great listeners understood what I liked putting in the effort to get my family what we wanted, and what we envisioned our house to look like when he was all done. We went in multiple times since it was hard for us to pick however, they showed tremendous amount of patience, understanding, and knowledge into every question we had Thank you, Gus and thank you Christian for your great service read more

AMAZING Gus at the Burbank CA location. That's how I feel. After a solid week of frustration this person had a new washer/dryer set up for us for delivery in one day!! I'm 85 and was purchasing from one state and delivering it to another. Amazing Gus stayed on the phone with me through the whole process. Wow, what a great Customer Service representative. Be sure to ask for Gus. read more

I highly recommend both Laura in plumbing because of her extensive knowledge and great customer service. I also had the pleasure of working with James in their appliance dept. He answered every question that most places did not give me time to talk about or to answer questions. read more

Christian was great and helped me find everything I needed at a great price for a bathroom remodel I was doing. Thanks Christian!

We've shopped at a couple of different Pacific sales and have been happy with all of them. We decided to try the one in Burbank and they were helpful. Christian has helped us multiple times. He's really knowledgeable, shows us all our choices, and takes time to make sure we are getting exactly what we want. Highly recommend and ask for him! read more

Please revaluate your manager Guilermo. Doesn't have basic manners to be a manager and represent the store. So disrespectful. I have an entire construction ahead of me and thanks to him i will NEVER return. read more

I went to Pacific Sales and Laura Gerber took really good care of me! She has lots of knowledge and lots of experience! Go see Laura!

Christian was amazing to work with very knowledgeable and kind. Love this store You need to come to Pacific Sales burbank for all of your kitchen and bath needs read more

I just purchased all of my new kitchen appliances from Pacific Sales, and I have to give a huge shoutout to Elin. She first helped me back in July, and when I came back in September to finalize everything, she went above and beyond. Ellen not only remembered me but even recommended better appliances at a lower price than what I originally had in mind. After shopping around at multiple places, Pacific Sales was hands down the best choice--great selection, fair pricing, and customer service that truly stands out. Elin made the process smooth, stress-free, and even enjoyable. If you're in the market for appliances, I can't recommend Pacific Sales (and especially Elin) read more

Pacific Sales Kitchen & Bath - The store. - Appliances Near Me - Burbank, California

Because Best Buy owns Pacific Sales I'm posting this review on both- The problem is, they sell brands like Bertazzoni, which do not stand behind their warranty, and whose customer service is a labyrinth of small torture devices meant to break down your will to continue your pursuit of a repair. Unfortunately, you have to pay for the repair first and then reimbursement from the warranty department This seems insane. Pacific Sales customer service useless and uninterested. read more

We recently remodeled our kitchen, and wanted to thank James for your time and patience with the appliance selection. Your assistance made the process easy and made a huge difference. read more

This was a terrible experience. I purchased a KitchenAid oven from Pacific Sales and also paid extra for the extended warranty because I was told it would protect me. After only one year, the oven stopped working. That's when I realized the warranty was basically useless. Pacific Sales did not fix the oven despite repeated calls and follow-ups. No ownership, no urgency, and no solution. Selling expensive appliances is easy, but standing behind your product and warranty is what matters--and Pacific Sales failed completely. I regret this purchase and do not recommend this store. read more

Great selection of everything you need for the home - appliances, faucets, fixtures, etc. Christian patiently went through all the options and colors to help us make our decisions. read more

Christian was great! Very knowledgeable and helpful! We weren't sure exactly what we wanted but he walked us through many different options of items. read more

Very knowledgeable about my faucet replacement. Always so easy coming here. Christian was awesome!

Guillermo was very knowledgeable and helpful in selecting a new washer and dryer. No pressure applied to make any fast or imprudent decisions. Genesis completed the transaction and was very personable and helpful in scheduling our delivery to match our schedule. Overall just a very positive experience. read more

Christian Tayo was the best! Really helped me a lot. He helped me with a kitchen project.

Laura G. was absolutely fantastic. Very professional and knowledgeable. If you're shopping at this store, see Laura for all your plumbing needs. Very highly recommended. read more

Stopped by while planning my home remodel and had a great experience with Christian. He was incredibly knowledgeable and took the time to walk me through different fixture options based on my style and budget. No pressure at all. Just honest advice and helpful guidance. You can tell he really knows his stuff. Highly recommend asking for Christian! read more

Bryan Tillett is hands-down THE best. Highly recommend Pacific Sales because of Bryan. The showroom has a wide array of higher-end/luxury items and we stood in the aisle a little overwhelmed with the selection here. Bryan approached soon after we had a chance to look around and answered all of our questions patiently and honestly. He was SO KNOWLEDGABLE and helped our family pick out the exact toilets, faucets, and other fixtures that would fit our needs and budget. The prices were reasonable (either matched or lower than what we've seen in other places like the Kohler showroom), and Bryan made himself available each time we came in or called, without any pressure to buy. It really felt like he had our best interest at heart and wanted us to be happy, instead of just trying to make a quick sale. He was truly a pleasure to interact with, and we will definitely be back for future projects. Highly, highly recommend going to Bryan if you need a super helpful, patient, knowledgeable, and responsive person in your bath/plumbing search! read more

super helpful in purchase of custom bathtub and appliances for our remodel. also they're storing our items in their warehouse until our construction is ready. we worked with christian, berenice and james and they were all very pleasant read more

Buying fixtures for a bathroom remodel is pretty tough, as there are a million options and it's hard to navigate all the different brands / types. But the staff was able to present some good options and navigate the process. read more

We've been buying kitchen and bath fixtures from Pacific Sales in Burbank for 30 years - every experience has been a winner. Best selection, best service. Today Christian helped to select a kitchen faucet. He was knowledeable, pressure-free, and helped me save ~$100. What more could you want? read more

We had a great experience at Pacific Sales. Laura Gerber was so helpful in advising what to buy. She was knowledgeable, thorough and great at follow up. We had shopped at the Kohler and frankly both the prices and the service were better at Pacific Sales. We will be back to have Laura advise us on our next remodel! read more

See all

Just finished another purchase from the Burbank store. Gus helped us with our order. He is very knowledgeable and helpful. If you go in prepared with what you want the selections are made much easier . The ladies at the front desk are very efficient and friendly. Genesis and Berenice a big shout out to both of you. Price wise the fridge was on a par to other stores so no major discounts. read more

This review is for Christian in the plumbing department. This incredibly patient associate spent a very long time answering my 100 questions about sinks, shower fixtures, and beyond. I had all of my questions answered and now I feel very confident about my choices. Thank you Christian and also Bryan who also helped ring me up at the end :) read more

I did lots of purchases from this store. Gustavo and Nazo always been very knowledgeable. I don't know what happened to Nazo his not there anymore Laura helped me for my last purchases and after 2 months waiting for product it came wrong color she was like I'm sorry they don't make the color you want. . And manager guy I don't know his name who thinks his the owner of Pacific sales chain. Management should let him know need to smile sometimes. read more

This review is for all the staff. I spent around 10 hours in the store, going through different departments, and every single person I interacted with was incredibly helpful. They helped me compare prices, guided me through what I actually needed, and stayed professional the entire time. From kitchen to plumbing to the front desk -- everyone was supportive and patient. This store is truly lucky to have a team like this. One of the employees even stayed after working hours -- it was past 6 PM -- and he was still helping me without rushing, without closing his computer, and without making me feel like I had to leave. That kind of dedication is rare, and it deserves recognition. I really hope the staff here are appreciated and rewarded, because as a customer, this level of service is very impressive. I want to especially mention Christian. First of all, he is an amazing human being. On top of that, he is extremely professional, organized, patient, and respectful. I came in from another store feeling very frustrated, and honestly, my mood was not the best. Many people could have responded differently, but he handled everything with such calmness and professionalism. He truly understands customer service. He remembered my orders, double-checked everything to make sure it was perfect, and took his time to help me properly. Not everyone would do that. Christian absolutely deserves recognition. When I saw his name pinned in the reviews, I understood exactly why. I appreciate everyone in the store, but since I worked most closely with plumbing, I want to give him special credit. I even checked other reviews to make sure no one wrote anything negative about him -- because someone like him deserves to be appreciated, not criticized. I truly hope he continues to grow and reaches even higher positions in the store. Great job, Christian. read more

Laura Gerber helped me and went out of her way to help me and called to Graff on my behalf and saved at least two hours of mine to get my damaged item warranty even when I told her that I am willing to pay for it. Thanks Laura! read more

So far our experience has been exceptional at the Burbank store. The communication, quality of products and their prices are far more reasonable than online retailers. We've purchased our bathroom plumbing so far and are planning to purchase the remainder of kitchen appliances. Our associates are Christian in plumbing and James in appliances. We look forward to establishing a long term relationship with you guys read more

Where do I even start? The number of problems and complaints is staggering at this point. This complaint is both with Pacific Sales (owned by Best Buy) and fridge manufacturer Miele. Both companies have behaved abysmally. The *short* version of the complaint (I could go on for pages!) is that I discovered a problem and requested a return for an extremely expensive built-in refrigerator weeks before the return deadline, *pending investigation* on why it didn't match what I saw in the Miele showroom, because no one knew why it didn't match. I was very clear that this would be a return if the problem could not be fixed, and the store led me on for weeks and then months that a return would be fine, once we figured out what the problem was. After I finally figured out on my own what the problem was, no thanks whatsoever to the store, they have been refusing the return for no good reason and dragging out the process for months now, and mainly trying to use the excuse that "X amount of time has passed now," despite the fact that it is THEIR fault (as well as Miele's) that this much time has now gone by, and continues to go by. On top of all of this, the fridge is defective. The ice maker stopped working the first week I had it. And then not long after, the main fridge itself went out! It has not been working for the past month and a half, since Thanksgiving!! It is still not working, as of today, of January 13. Now, let's talk about the managers at the Burbank Pacific Sales store. First, Berenice lied and tried to gaslight me that I had "only requested to return the fridge panels," when I have a much earlier email stating that she knew perfectly well that I wanted to return the entire fridge. When she couldn't give me a good argument, she bailed and passed me off onto Guillermo, the other manager, who was even worse. Guillermo lied on the phone and tried to gaslight me about Best Buy's return policy, trying to tell me that there was no such thing as a 60-day return policy, which is such a stupid claim to make when it's in print right on Best Buy's website as part of the Best Buy Plus membership, which their sales rep SPECIFICALLY sold me on during the original purchase, because it gave me an extended 60-day return window on all of the major appliances I was about to buy with them. The most ridiculous part was Guillermo's claim that if a 60-day return policy really existed, "everyone would be returning fridges every 60 days and getting new fridges every 60 days." Really?? Have you never had a new fridge delivered at your house, Guillermo? It is a giant hassle! You have to be home for the delivery, you risk delivery guys dinging your flooring, your furniture, your wall, your entryways, etc (all of which has happened to me before), and you have to move all of your food. Why would anyone in their right mind want to order a new fridge every 60 days? Absolutely asinine. When I proved Guillermo wrong about the return policy (easy enough, I just sent screenshots from BestBuy.com, which not only clearly states 60 days for Best Buy Plus, but also lays out instructions for major appliance returns!), he then changed his story and lied and tried to gaslight me again, saying that my fridge was a "custom order," which is just straight up false. It was a regular item in stock on Best Buy's website, which they ordered in-store with one click. There was nothing "custom" about it and the word "custom" appears nowhere on my order. Guillermo is lying through his teeth, purely to try to shoehorn my purchase into one of the excluded return categories. According to Google AI and a family friend who works in home design, this is a common shady tactic from dishonest stores, to try to claim something was a "custom" order to try to get out of responsibility for taking a return. I have filed complaints with the Better Business Bureau with Pacific Sales, Best Buy, and Miele. Results pending. read more

I went to the Pacific Sales store in Burbank and met with sales person Christian Tayo. He was immediately helpful in answering questions and assisted in finding a product that would work for me. I was trying to find a replacement toilet that had to be a certain style and color that would match to what I was looking for. We looked at several different options and I was able to find something that worked for an affordable price. Thanks Christian! read more

Just purchased Viking appliances at Pacific Sales in Burbank. Please ask for Gustavo - excellent customer service and attention to detail. Berenice from customer service was excellent as well! read more

Surprisingly this was the easiest, best service, no fuss no muss experience for an appliance. Ellen was super helpful and led us straight to the right product - it was seamless, quick and I would say very informed about the tech etc. read more

I had a great experience with Bryan and James! I went in to purchase a refrigerator and they made the process very easy. Super friendly and professional guys. read more

What a fantastic experience!!! On top of a great selection, plumbing specialist Laura Gerber in Burbank was indeed just that...a fantastic wealth of knowledge!! She also suggested opening up a Best Buy card and wow!! We put a couple big ticket items on it and the rewards are still coming in. Basically getting free fixtures at this point. Could not be happier. read more