Great experience of an appointment with Manuel last Sunday! Knowledgeable, helpful, and personable. We made an appointment online to ensure 100% attention bc we had questions about kitchen faucets and shower heads! I also did some "pre shopping" online beforehand to narrow stuff down but most items I selected were on the lower end of the price point, so a lot of the items were not on display, but they had similar things and other items of interest that I didn't consider at the time. We also looked at their smart toilets which were impressive! read more

Great showroom (open also on Saturdays AND Sundays unlike most stores and showrooms on Beverly Blvd.). Rakee was very helpful and did recommend the perfect vanity cabinet and faucet (on $ale) for our bathroom project. Delivery was fast and the cabinet was well packed and arrived in perfect condition. read more

Beautiful showroom with a great selection. Tracy was incredibly knowledgeable and helpful in helping us with our kitchen remodel.

Miguel is the best!! As a designer, I need a knowledgeable trade rep to help guide me through all the products and finishes and Miguel knows it all! He truly cares and helps me figure out the product for each client. I bring my clients in and they are in awe of the variety and quality of Kohler. The showroom is incredible and has so much to see! It is a one-stop shop and Miguel is the go-to guide to help with everything Kohler. Thank you Miguel! read more

Walked in very clean nice gallery full of Kohler products all on display for me to play with and touch the sales person friendly explained how it all worked out. read more

Wonderful displays in the store including water flowing from various shower heads. Tracey guided me through selections for my project. I am very happy and highly recommend the store. read more

We visited Kohler Experience Center on Beverly Blvd in West Hollywood for our home remodeling preparation. What a great experience. Their showroom is bright and full of different product displays such as vanity and shower room layouts that provide viewers wonderful ideas of decorating their bathroom and kitchen. They have very knowledgeable team members working at the showroom with prompt response to their clients. We are happy to visit the West Hollywood Kohler Experience Center. We highly recommend people to go to their showroom to select Kohler products of their needs. We will make some additional purchases there. Unger & Charlene L. read more

The Kohler Experience store and Patrick, my sales person, were just what I was looking for in a buying experience. Patrick was so knowledgeable and helpful with my purchase which was a 150th Memoirs Stately Peachblow toilet. There was a missing part and Patrick took charge of it and the part is coming to me soon. Excellent service and a very beautiful store! read more

Excellent service from the Kohler Experience store in West Hollywood, Linda was awesome to deal with! I was very frustrated dealing with my local Kohler store near me in Irvine, staff was terrible, they didn't seem to care. I later found out that the Irvine Kohler is not manager by Kohler it is run by Hajoca NOT Kohler. When you are buying from Kohler make sure you visit or deal with a Kohler Experience store NOT a Kohler Signature store. There is a big difference. read more

Attended the Design and Wine event at the Kohler Experience Center about a week ago and what a gorgeous showroom! We were taken into the area where the Subzero wine cabinets are displayed and a representative from the company was there to show us all of the features they offer. There were things I learned that I was not aware of before, like that wine (red and white) is stored best at 55 degrees. If you are looking for new products for your kitchen or for a client's kitchen, I would definitely recommend making a stop at this showroom to check out all of the latest and most innovative new options. Tobi, who hosted the Design and Wine event, is an excellent resource and is always very helpful whenever I have questions. read more

Great service and quick response to quote request. Got the items the very next day. Tracey Kochout was a great help. No hassle and understood the short timeframe we needed the product. Thank you! read more

Wow, what a fabulous experience at Kohler Experience Center my mother and I had remodeling her bathrooms. We worked with Miguel Reyes who was the most patient, knowledgeable and resourceful sales rep we could have hoped for. He didn't blink an eye as my mom and I asked a million questions and went back and forth on our final choices. He even honed in on our banter as we discussed needs and issues amongst ourselves, and interjected with alternative solutions that solved our problems and check all our boxes. He also helped us with our shipments/deliveries and a couple last minute return/exchange requests. Quite the hand holding we needed. We felt the red carpet rolled out for us. Now we have bathrooms that are better than we could have imagined thanks to Miguel and the Kohler Experience Center. Highly recommend this place and definitely ask for Miguel!!! read more

COVID compliant!! Appt only viewing and services. Call to make an appointment. You cannot just walk in (this is during COVID). Easy parking in lot in the back. Had a great shopping experience with an appointment had personalized service with a representative named Adam. Adam was my guy and he helped me select my products- I also got a small discount for coming in and working with them. It was really nice and you want to buy everything. All of my products look and function well. There were A LOT of shipping and distribution issues and they also sent some wrong parts and there were major delays (unknown when ordering) to the point of me canceling stuff. Overall, they really fixed the mistakes they made and I can recommend Kohler and the personalized service read more

Lala was very professional and helpful. She sure was very knowledgeable and courteous. I would highly recommend Lala to anyone, anytime. Me wife and i were very impresses with her services. read more

Amazing showroom with the latest and greatest. The staff was very friendly and knowledgeable. I found out I can even buy the items there. Showroom is a must see. read more

I sent them this email and wanted to post it here as well to save potential buyers from the 8-month nightmare we had. Long story short - they sold us the wrong pieces when we added a new bathroom and it wasn't until everything was installed that we realized it and ultimately had to break walls to fix it. If anyone has questions about what's to follow, do not hesitate to ask me and I'll explain it fully. Trust me, you don't want this. To KOHLER management... So what we've learned through this is that Clint sold us the wrong stuff. We unknowingly bought two showers with two wands. Only one shower was supposed to have a wand. We returned the wand but in the meantime the shower handle that needs that wand has been the wrong handle this whole time. So the fault lies first with Kohler for selling us stuff we didn't need or ask for, then the plumber for installing it and not noticing we had the wrong handle until the diverter button wouldn't stay in to keep the shower running. Besides also realizing after the fact that your pieces are plastic (unbelievable you sold us plastic without telling us, the cost was extreme enough we never would have imagined your products are plastic) - this has been the worst experience for us in purchasing with your store and in purchasing your product. I'd appreciate it if you share this with management so that it is understood and this doesn't happen to another FORMERLY loyal Kohler customer. I'll also include this information on Yelp so as to help other customers with their decisions before they buy. read more

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I am about to remodel our master bathroom and made an appointment at the Kohler Experience Center in order to see some of the latest design trends in a showroom setting. With so many options on the online market that it can often feel overwhelming, the Kohler Experience Center really makes it easy to envision the bathroom of your dreams and to see how every component would come together. Tobi was my guide and she could not have been more helpful. Tobi is highly knowledgeable, has amazing taste, and provides invaluable advice. For example, my architect had proposed a free standing tub for our master bathroom. Tobi reviewed the proposal and pointed out the potential for water damage in the space and steered me more towards something which is just as lovely, but won't cause me construction headaches down the road. I can't thank her enough for that! If you are about to embark on a remodel, or just want a touch up, I highly recommend you make an appointment with Tobi at the Kohler Experience Center! read more

Stopped by the showroom on a Saturday and was impressed by the beautiful items on display! I was helped out by Evelyn who is very easy-going and knowledgeable. I was impressed by her layout suggestions and keen design eye. The showroom can be overwhelming, but I was able to browse with ease without someone shadowing me or making me uncomfortable. I am in the early stages of my remodel and thought the products here were out of my reach but to my surprise, most items were within my budget. I will definitely be back! If you want a pleasant experience with someone who knows her stuff Evelyn is your girl! read more

Doing another bathroom reno for a client and of course I came to Kohler! Worked with David C who is amazing. He has been in the industry for so long he knows everything and doesn't miss a beat! Currently working on a project that has an ASAP leadtime and is super stressful, but David's energy and personality get me laughing while he gets me everything I need. I called him from the road for another project but due to my schedule I couldn't make it in. He was great at helping me over the phone and making sure I didn't forget anything. Love the brand and David. Can't wait to work with him again! read more

The showroom is beautiful and convenient with easy parking in the back lot. Tobi and her team were wonderful to work with and helped guide me into making great choices for our bathroom & kitchen remodeling project. Tobi went above and beyond to make sure I was ordering the correct items and her knowledge was invaluable when I needed to make certain choices. She is now helping me coordinate taking delivery of all my items. I loved the responsiveness of all my requests too. The experience of shopping here went above what I was expecting!! read more

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The showroom on Beverly is beautiful and it was so easy to make an appointment for a tour. The staff were very friendly and were very attentive to all my questions, giving great design solutions. It's amazing that products at this level of quality are such a great value added to fantastic customer service. Lots of selection across the brands they own. Everyone undertaking a home remodel project would benefit from working with the team at Kohler. I'll have the items from my first (of many I am sure) before the end of the week. Amazing service! read more

Lala assisted me with selecting a Kohler bathroom sink faucet. She listened carefully to what I told her about the size and style of the bathroom. She provided pros and cons about different faucets I was considering for the sink. I think Simplice will be perfect in the space. It is currently on the way to me; I will write more and send a photo once it is installed. Kohler quality speaks for itself, and Lala is the expert to guide you to the correct product. read more

I'll tell you about my "Kohler experience." Made an appointment and showed up on time. Only one person was working and didn't acknowledge me when I walked in. Waited around for 15 min and went back to him, he said someone was on lunch and would help me in 10 minutes. Continued to wait totally ignored the whole time. After 30 min+ just left and was still ignored on the way out even though he clearly saw me leaving. read more

Tobi and Adam are our go to reps. We can always count on them to communicate quickly, ensure our products are arriving in a timely manner for our clients, and are both very pleasant to work with. Super knowledgeable about their product line. We will be using them for all future projects. read more

The service at Kohler is amazing. Linda is a pleasure to work with. She helped me through the decision-making process well keeping my budget in mind the entire time. read more

Love the staff and their immaculate customer service. My sales rep David Checorski is wonderful! He always ensures that my clients have a nice and welcoming visit to the showroom while shopping for materials and fixtures read more

Kohler Store - Vanity vignette - Kitchen & Bath Near Me - West Hollywood, California

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I want to give Lala at the West Hollywood store another big shout out for her helpfulness in making another situation right for us, this time following an order that we weren't satisfied with a few months ago. We had looked online for a new Kohler toilet and settled on the Corbelle model. The order was being shipped from Kohler in 3 parts including the bottom skirt, top tank, and seat. Mainfreight was the shipping company used. According to the shipment tracker, the skirt was first shipped. Based on that information, we had the plumber come to gauge the correct distance between the skirt and the new water line connection to be installed because this model's skirt flared out considerably and we needed to make sure it wouldn't obstruct the new supply line for the plumber to install. The plumber opened the box and discovered that the shipment was the tank that was shipped, not the skirt that we were led to believe. Unfortunately we still had to pay the plumber for his service call even though he didn't get a chance to do what he needed. We tried to connect with Mainfreight but couldn't since they're 3 hours ahead on Eastern time and then the weekend was upon us when they were closed. We were further frustrated after calling them at 6 a.m. (9 over there) Monday morning and they said they'd contact their local office in LA to get in touch with us but the local office never contacted us. When Mainfreight did finally call to schedule delivery of the skirt, we canceled the order and instructed them to return it to Kohler. The second issue was that the tank that we did receive had a cut out hole in the back that we didn't expect or want and only later learned that it was to allow the installation of a continuous clean gadget, if desired - and we didn't want that. This detail was not on Kohler's website when we ordered the product and believe it should have been clearly disclosed. We called Lala and she walked us through in ordering a replacement product. Lala promptly processed our full refund and placed a new order with another style of toilet, the Highline, after she made sure that a similar cut out in the tank did not exist. The new product was mercifully delivered by FedEx, a much more reliable shipper. We're very grateful to Lala for all her assistance again, very much like last year when she helped us with a defective product replacement. We'll definitely keep going back to her in the future. read more

Will not be purchasing from them again. Ever. I ordered everything for a multi room remodel from Kohler's Beverly Blvd. store. The sales team in the store is knowledgeable and very helpful. I bought multiple sinks and plumbing fixtures from them. Upon installation, it was discovered that the main kitchen sink faucet was defective and leaked. Kohler refused to replace it. All they will cover is replacement parts, under their warranty, and then I have to pay to have a plumber take apart the brand new fixture and install what they send. I don't know if they are even sending correct replacement parts. They haven't seen the sink so are just going from my description of the leak. This is a very expensive fixture and I am stunned that they have so little regard for their customers and so little desire to stand behind their own quality of product. Neither the Center nor their warranty division can give me an estimate of how long it will take to get the parts. I'm just supposed to live without a working kitchen sink indefinitely. If I could, I'd return everything I bought from them and start over with Rohl, who had excellent customer service the one time I needed it. I will not be buying from Kohler again. Their products are beautiful. Their customer care is abysmal. read more

KEC LAX (Kohler Experience Center In West Hollywood) is a must for anyone remotely interested in bath and kitchen fixtures. Over the course of what seemed like forever, I have been all over everywhere looking for the perfect replacements to the shitty faucets and vanities that have been begging to be replaced. I liked Kohler and even visited the Kohler store in Culver City probably 3-4 times but nothing stood out as The One. Here at KEC I have a different problem. The displays of sample baths are befitting of any modern bathroom magazines - the tile work, the flooring, mirrors, toilets, showers, so many great ideas for an elegant bathroom. The two-level store is huge. Displayed downstairs are sample baths, vanities, toilets and their Kallista (designer) line. Upstairs are faucets, showerheads, kitchen faucets, sinks and, their proprietary shower walls, tiles, and an international section of cool faucets that dont conform to California water-saving code. I met 2 associates on my 3 visits here. I liked this place so much that I had to come back and narrow down my choices. Megan was super helpful, knowledgeable and patient. Funny enough I actually met her at the Culver City store a while before. But like I said, nothing stood out there and I couldn't put things together myself online, so I never followed up but was glad to meet her again here. There were a dozen of things I wanted and in so many possible finishes (they offer 12 or so). Upstairs there is a wheel of different finishes along with vanity finishes and sink color to mix and match. What I loved about this place is that water actually comes out of some of the faucets and there is an enclosed area where you can test handheld showerheads with the water on. You can even use and test their state of the art toilet upstairs, and in that restroom there is also a room full of showerheads that you can test by taking a real shower - simply book a reservation! Megan represents the brand well and did a great job putting my mind at ease from my concerns. She provided a detailed quote and followed up. The only thing now before handing over the credit card is about a hundred ducks (rubber duckies?) that I have to line up. Once I do that and receive the goods, I will write an update. read more

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Whatever your needs are Michael Bird can handle them effortlessly. Talk about understanding the product, he is like an Encyclopedia of plumbing fixtures.. Was super helpful for my last client with a simple snapshot of a faucet diagram to highlight the tiny washer that was needed. What a PRO!. Thanks Michael for all your hard work! read more

Best prices, great showroom, and the highest levels of customer service. On a recent bathroom remodel, we worked with David (Adam is great too!) and he was amazing! Not only did he consistently communicate with me about when items would be delivered but his recommendations for the remodel were spot on. Due to all of the Covid related issues/delays combined with contractor issues on our side, David was gracious in letting us delay the delivery of several larger items that we didn't have the space for. We did have an issue with one item on back order but Adam, covering for David, was able to provide a solution so we can finish our remodel on time. Love Kohler products and would absolutely recommend this location over others in the area as their customer service is 2nd to none! read more

When it comes to the Kohler /Morsco center, my only regret is not coming to this place sooner. As a General Contractor, I've come to learn which supply houses will quickly become long term partners for us - Morsco/Kohler is exactly that. I showed up with a designer one day and was greeted by Tobi. She went above and beyond in helping us find solutions for a remodel job. We came in needing help with one area of the project, and left with solutions for the entire thing. Here is why I no longer look elsewhere and come to them first : 1. Extremely knowledgeable; able to get the answers needed 2. Very timely and responsive 3. Competitively priced 4. Solutions and service oriented. 5. High level or professionalism If you're in building business or just doing a home project, I highly recommend visiting the KOHLER Experience Center - you'll end up getting insight and information that's simply invaluable. read more

It's wonderful to be able to see products in person. The showroom is beautiful! Michael gave us time to browse the store and then he answered all of our questions. read more

We recently remodeled our home and purchased all plumbing fixtures for the bathrooms and kitchen, sinks, bathtubs, medicine cabinets and also ceramic tile for the bathrooms from the Kohler Experience Center. The showroom is beautiful featuring the latest offerings from Kohler, Kalista, Robern and even Ann Sachs tile. Adam Brown was great to work with in selecting all fixtures, providing price quotes, placing orders and working through returns and exchanges. Plus, we are very happy with the quality and finish of all items we selected. I especially love the free standing tub in the master bath. If you're remodeling your kitchen or bathroom(s), I highly recommend a visit to the LA showroom. read more

Recently purchased the smart Veil comfort high toilet from the Kohler West Hollywood showroom and I worked with Michael. He was super friendly, and VERY KNOWLEDGEABLE on toilets and plumbing. I was glad to work with someone like Michael because I could trust I was in good hands since it was a very expensive purchase! read more

We are about to start a kitchen remodel and wanted to check out options for sinks and faucets. This is a great place to do some easy browsing of all Kohler products. They have about 20 sinks on display. They have even more kitchen faucets on display. And they have extremely helpful sales people. Plus they have A private parking lot behind the store making access very easy. read more

I connected with Tobi Nierob from the Kohler Experience Center about a remodel for my small home bathroom. Her recommendations lead me to the right solutions for my design. And her patience and consistent attention to detail made sure everything worked out to my design vision. I definitely recommend seeking her assistance when considering your next project read more

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I love working with Tobi at the Kohler Experience Center. I have worked with her to source fixtures and appliances for my clients who are doing kitchen and bath remodels. She is always super helpful and responsive. It is truly a pleasure working with her. The store is great and I love sending my clients there knowing they will be well taken care of. read more

I'm a General Contractor and was remodeling my personal home. My wife and I walked into the Kolher Experience Center and met Tobi Nierob, she was attentive, friendly and very knowledgeable. Just like everything else in the pandemic, our products were all over the place, some missing, some of it months out. Tobi took this messy spiderweb and solved it all. She was a pleasure to work with, I can't wait to work with her again. Thank you so much for the hard work, Tobi. read more

I went into the Kohler Experience Store this morning. I am redoing a small bathroom. I needed a vanity, mirror, lighting and faucet. However, I have certain space parameters and must use existing wiring. Michael Bird, the showroom consultant, listened carefully to my needs and gave me a tour of the showroom showing me products that perfectly met my requirements. For example I need extra lighting but cannot rewire to have light above vanity mirror. He showed me a beautiful vanity mirror with a medicine cabinet behind it with two vertical LED lights. My existing wiring would work with this. He later sent me links to all the products I may be interested in. I was very impressed with the quality of the products and the customer service at the store. read more