Purchased 2 bathroom vanities for our bathroom remodels and they were easy to work with, lots of…read morestylish and modern options and great customer service. Highly recommend!

So illegible & hard working with fabulous results. Highly recommend. The owner and staff are all…read moreamazing.

I contacted the Kohler Experience Center in Culver City asking about my in-wall tank and toilet…read moresetup. Alicia took the time to really understand my situation - she called the warranty department on my behalf, helped me investigate which products were compatible, and tracked down the part I needed to order. She was knowledgable, friendly, and thorough. What stood out was how helpful she was and her willingness to go above-and-beyond. She researched compatibility across different Kohler products, got the warranty team involved when we needed answers, and stayed with it until we had the right part ordered. I've dealt with a lot of vendors during my remodel and this was hands down the best experience. Definitely ask for Alicia.

Came in on a Sunday to look at the shower systems. What a beautiful showroom!…read more I was greeted by Ozzy when I walked in. He was really nice and helpful. He showed me all the different options and their functions, including the awesome demo station where he was able to show me the pressure and functions in person which I thought was great! That's really nice that they have that in the showroom. Ozzy is very knowledgeable and he provided great customer service! Some of the pieces are not cheap but they offer a lifetime warranty which we really love. There were so many beautiful items to see and choose from. I also like the fact that you can mix a match faucet and knobs, etc. What a fun store!

This is my go-to gift shop in town. The selection is beautifully curated, thoughtful without…read morefeeling generic, and I've genuinely never left disappointed. The owner is incredibly intuitive, and has an amazing eye. I always ask for her advice, and she somehow always points me to the right gift for the right person. It makes gift-buying feel effortless and actually enjoyable. If you want something meaningful and well chosen, this is the place.

Amazing stuff! Stopped in for a small kids gift and ended up getting myself a bunch of things as…read morewell. Amazing selection, very well curated, and staff was very helpful and knowledgeable. Highly recommended!!

I purchased a custom door sweep from Jack at Design hardware. The sweep was faulty. I paid someone…read more$200 to install it and It didn't function properly. I sent a video and Jack but he was quick to assume we didn't install it properly and said since it's custom no refund. I emailed him three times since and he didn't respond. I have software that tracked that he opened but emails. Bad business. I hate to give bad reviews but I feel scammed and would not ever work with this company again.

Classic to modern to castle like hardware. Bath & kitchen hardware too. Great prices. Custom orders…read moreavailable Speak to Otto or Jack. Great customer service. Been using for yrs with our big jobs

Michelle Clark is the star of this company. Very professional and knowledgeable, she kept us…read moreinformed every step of the way. Her selection of sub contractors was superb. We loved everyone who came to our home. She gave us a projected time from demo to completion and it was completed a day early. . No upsells, no surprises and no nonsense. Loved working with Michelle kudos for a job well done!

Great work here. Michael was a pro and stood by his word. Happy to have worked with them and…read morerecommend them to do kitchen or bathroom work. Thank you all.

Will did a fantastic job helping me with my Kegerator purchase. He was very professional and…read moreattentive.

amazing service. Margo and Ryan had infinite patience. They gave us good advice and they guided us…read more The products we bought were fantastic all new kitchen and island and appliances. We got everything from Bay Cities and we highly recommend them. They are really extraordinarily knowledgeable people, and they gave us a gorgeous kitchen.

I can't say enough great things about Bradco! There are a lot of companies selling cabinets, but…read morenot many like Bradco. They take on and manage the project with detail, care and communication. It's rare to find a company that sells a great product, and offers a phenominal service to come along with it.

From start to finish, Michael and his team were professional, informative, kind and top notch! Our…read morekitchen remodel looks fresh and brand new--especially with the pull outs they recommended. Bradco gave great attention to detail and we are delighted with the outcome!

After a disaster at Dal tile where we noticed that 1/2 the tiles were unlike the sample during…read moreinstallation (had to rip it out and start over), our tile man sent us to a number of "big retailers" to find porcelain floor tiles. Nothing was right - we needed a relatively plain, white background floor tile to go with our late 80's kitchen cabinets. On a whim really we went to Porcelanosa in West Hollywood because I drive by it all the time. They had EXACTLY what I wanted and the sales person (Tala) was terrific. She always replied to me by text and email almost immediately for the few follow up questions. Even the delivery went well. The tile had to be shipped from NY and yes, it was more $ than the other Dal tile, but let me tell you, it's gorgeous. The install is nearly complete so I will add photos later.

I have experienced the most worst customer service from Koren Chavez. I went into the store to get…read morea shower handheld, which I thought would be simple enough. However, trying to communicate with her via phone and email has proven to be extremely difficult. She doesn't follow through and ordering a part seems to be impossible because she says she will send me photos and prices but never follows through. All I want is to pay for the part needed so that I can purchase a new shower handheld... And it's been weeks and Koren has been extremely unhelpful. I would like to work with someone else to get my needs met.

This is a Pizza Section & Customer Service review…read more I looked @ Chef's Toys online for a # can rack. It had a Cambro product that fit my needs so dropped into the local store to see if they carried or could at least order. I asked a sales clerk about it, showed him the website with model number, but he wasn't sure if it would be available. He asked for my name and number to follow up so I gave him a business card. I have a hard time believing he NEVER called me back. I think CR does have a lot of products and it is fun to see all the toys we chefs like to play with. And yet as far as pizza is concerned I've been underwhelmed by their offerings for variety and depth. Now that's understandable. Not calling someone back is not understandable and on the verge of unforgivable. Of course it happens, but makes for such a poor reputation that why would you go back.

DJ and Elizabeth are such kind and knowledgeable. DJ really knows his stuff. I came in looking…read moregreat for some knives for my husband. His recommendations were greatly appreciated by my husband. Thank you DJ!

I'm writing this positive review based solely on my interaction with one great employee, Samantha…read more I walked in a couple of weeks ago, only looking for inspiration and ideas for a new project; I swore I'd never purchase anything from Rockmill again as I had previously had an an incredibly negative - and costly - interaction with a salesman and the owner a few years ago. Samantha is very helpful, and even more importantly, knowledgable. I feel like had I dealt with her in my previous transaction, I would not have had the problems that I did. A company is more than just its pretty products. Customer service, knowledge and expertise with the products weigh in as importantly in my opinion. I think with Samantha you will get the best of both worlds though I wouldn't vouch for anyone else there! I give 4 stars as I just cannot forgive the past experience I had. If it weren't for that, Samantha would have garnered Rockmill a 5 star

BUYER BEWARE. I'm an interior designer in Arizona, and we…read morepurchased 10 slabs of Silver Roots Dolomite from Rock Mill. Unfortunately, this turned into a very costly and frustrating experience. From the beginning, the slabs showed issues with the polished finish, including visible etching and surface damage. The client loved the slabs so much we decided to polish out etching on the slabs. But during fabrication, my highly experienced stone fabricator discovered that all of the slabs were structurally compromised -- something that could not have been identified through a standard visual inspection upon delivery. According to my fabricator, the failure is caused either to improper storage conditions or defects during the milling process, specifically involving the epoxy and mesh backing adhesion. During fabrication the mesh and epoxy coating on the back of every slab peeled away, causing the slabs to literally fall apart during fabrication. Silver Roots Dolomite naturally contains dramatic veining, which makes proper reinforcement absolutely critical. When the epoxy and mesh fail, the stone loses its structural integrity entirely. I contacted my sales representative, Mark at Rock Mill, and was told that because we were outside of their 7-10 day inspection window, they would not assist us further. Again, these were internal structural failures that could not have been detected through a routine visual inspection. I reached out again afterward and received no response. In my opinion, these slabs should never have been sold without disclosure regarding their condition, brittleness, or possible age-related deterioration. Based on this experience, I DO NOT recommend Rock Mill. If this is how they handle legitimate concerns from someone within the design and trade industry, I would be very concerned about how the average consumer would be treated.