Great experience of an appointment with Manuel last Sunday! Knowledgeable, helpful, and personable…read more We made an appointment online to ensure 100% attention bc we had questions about kitchen faucets and shower heads! I also did some "pre shopping" online beforehand to narrow stuff down but most items I selected were on the lower end of the price point, so a lot of the items were not on display, but they had similar things and other items of interest that I didn't consider at the time. We also looked at their smart toilets which were impressive!

Great showroom (open also on Saturdays AND Sundays unlike most stores and showrooms on Beverly…read moreBlvd.). Rakee was very helpful and did recommend the perfect vanity cabinet and faucet (on $ale) for our bathroom project. Delivery was fast and the cabinet was well packed and arrived in perfect condition.

Super service Wide selection…read more Reasonable price Easy and fast ordering Browse as you like and if you want help, they will answer questions. Wide selection of tiles as well as quartz for countertops I worked with Fernando and he was quick efficient. He was professional and knew the tiles. He also had good recommendations for my project and did not try to upsell me. Easy street parking Wear a mask (if it's COVID when u visit)

Sales staff was very friendly and easy to work with. Tile pick up was easy and fast. Very large…read moreselection to choose from

After a disaster at Dal tile where we noticed that 1/2 the tiles were unlike the sample during…read moreinstallation (had to rip it out and start over), our tile man sent us to a number of "big retailers" to find porcelain floor tiles. Nothing was right - we needed a relatively plain, white background floor tile to go with our late 80's kitchen cabinets. On a whim really we went to Porcelanosa in West Hollywood because I drive by it all the time. They had EXACTLY what I wanted and the sales person (Tala) was terrific. She always replied to me by text and email almost immediately for the few follow up questions. Even the delivery went well. The tile had to be shipped from NY and yes, it was more $ than the other Dal tile, but let me tell you, it's gorgeous. The install is nearly complete so I will add photos later.

I have experienced the most worst customer service from Koren Chavez. I went into the store to get…read morea shower handheld, which I thought would be simple enough. However, trying to communicate with her via phone and email has proven to be extremely difficult. She doesn't follow through and ordering a part seems to be impossible because she says she will send me photos and prices but never follows through. All I want is to pay for the part needed so that I can purchase a new shower handheld... And it's been weeks and Koren has been extremely unhelpful. I would like to work with someone else to get my needs met.

I've always had exceptional service at Snyder Diamond. Been going there for over 30 years over…read moreseveral full house builds. They help you pick, give you full speck sheets to take with you, and steer you away from items that won't workout right for your job. I'm a home owner, not a contractor. just love them.

It was excellent we were Purchasing a dishwasher . 4 of…read moresnyders competitors Gave us poor or incomplete information snyder knew their stuff, were easy to deal with, found the correct product for our kitchen. the dishwasher we bought is priced the same everywhere The additionals, including warranty, delivery, and installation, are less expensive at Snyder

Alex is amazing! He was so incredibly helpful and knowledgeable! He was very insightful about all…read moreof the products and did an excellent job with follow up and communication all around! I would definitely recommend that you work with Alex!

If I could give this place negative stars, I would, starting with Faviola and her extreme rudeness…read more It is obvious from what she told us and her reaction that she has been in conflict with other customers, as we had to do. Thankfully, we did not pay cash and used a credit card, which allowed us to recover over 25K after 60 days, in material costs we never received, as they did not want to refund immediately. Heed my warning and stay far away from this place, as they are frauds and scammers like no other.

Eli knows his stuff! They have so many specialty fixtures and unusual unique styles that will…read moreimpress your guests. I did my bathroom shower and looks and feels amazing. Definitely coming back for a full remodel

2 Stars = "Meh, I've experienced better" and that is exactly on point with this place…read more Altmans is located at the corner - it's not hard to find especially with the adjacent and sparkly Altmans Surfaces addition that is currently in progress (the front is attractive; the back is still being made). We stepped into the established store on the left. The front is not much bigger than a no-name cell phone store. The back is really cramped with fixtures. There's a small corridor that connects to Altmans Surfaces next door but you wouldn't know it at this time because it's filled with construction material. Aside from a couple of show piece tubs out in the front, the store is not what you'd expect from a place in Beverly Hills, although it is located in the less swanky part of the city. They packed every square inch with products - toilets and tubs on the ground, fixtures on the walls. There are interesting brands but no prices anywhere. In the back there is one desk with a sales guy and a customer across from him. Both weren't saying much to each other. At first I thought they were two employees or friends chilling, but then I noticed the customer's credit card information was being typed into a computer. We walked by and decided to walk out next door to check out the prettier counterpart and come back in a few minutes. Walked into Altmans Surfaces - nice looking tiles but go next door to Westside Tiles. They also had sample showers etc, no prices, fine. A guy greeted us and we told him our story. Instead of giving us some information that we were looking for, he suggested that he come over and measure everything and then provide us with options. There was one unit in the store that I was interested in learning more about but something much more basic, but he didn't offer any brochures or websites for me to do research on. I'm all about doing my own homework so I wasn't too thrilled thus far about the possibility that my options here were going to be way out of range and practicality. We were led back to the original Altmans and to the first sales guy coming out of the employee restroom. He had a thick tongue and it was a bit difficult to understand. I told him about the homework I already did but wanted some help in getting additional information. He tinkered with some price book at his feet, googled something on Yahoo and showed me the address of a dealer. I went home and looked at the website and that was not at all what I was asking for. As we were walking out, he told me to let the dealer know that he referred us. If I were rich, I'd go to the fancier stores up in West Hollywood that provide better displays with employees with better people skills. But I'm not rich, and I thought the sales guy at the Bathroom Store in Torrance was significantly more helpful in giving me tips and providing me with brochures in the 15-20 minutes I spent there. The store there was even smaller than Altman's, but I felt more productive walking out their doors with something to go on. The fact that there are no prices anywhere lead me to believe that some people will get more favorable prices and others will get gouged for the same item, and I just don't want to play this game. Perhaps this place is for people in the industry who know what they need and just need the supplier. For common folk, look elsewhere...even the Kohler Signature Store in Culver City is $$$$ as heck but at least prices are prominently displayed so you know you're going to be treated fairly. Overall, it was a huge waste of time.

Walking through this store is an absolute dream. Must have stayed here over an hour admiring all of…read morethe pieces. Came in specifically to check out a desk I had been eyeing online. So glad we saw it in person because we decided it might be impractical for us when we tested it out. Fell in love with a sleek grey desk lamp that was on display but the color we wanted is backordered for several months. The associate says we have option to cancel before it ships out so that's nice. Shipping is pretty expensive so be sure to come in person to make sure you love the product. Cool framed photos of initial furniture design plans flanking the hallway to the bathroom. Bathroom was also very nice. Has own dedicated small parking lot.

I chose Blu Dot bc I wanted to support a fun, smaller company and bought a cute green dresser for…read moremy son's room. Within 5 months the paint melted on an empty nylon bag he left on it. The room was warm during the summer months but no other painted item melted in his room. In fact we've never had this happen in any of the rooms in our house of 15 years. The company maintains this is not covered by their warranty and it's considered "wear and tear." It's actually considered a defective product they don't stand behind. They wouldn't replace or refund, or even give me the 40% off the dresser is now. They told me to get it repainted. There are so many options I'll never shop there again.

Marcus is the best. Back in February, he spent an hour with us at the showroom showing us how all…read moreof the toilets work and helping us work through the best choice for us. Then when there was an eventual problem with the installation of our toilet, he helped us resolve the problem so our toilet works perfectly. We can't recommend Toto and Marcus enough!!

We went as walk-ins with two service animals in our arms, Immediately Marcus greeted us and asked…read moreif he could be of service. He was EXTREMELY knowledgeable, helpful and patient. He confidently supplied answers to all our questions which helped us make a decision on our purchase. He also volunteered to email us specs on our impending purchase. It was a very pleasant experience. The only thing that could have topped my experience would have been to have a Chip & Salsa there. lol