The customer service here is just off the charts. There are loads of considerations when buying a…read morespa and Robin was just brilliant at listening and gauging what was important to us and matching that up. The installation - including having to cut out part of our deck and redoing electrical - all went so smoothly and everyone was so knowledgeable, attentive and helpful. And anytime I have a question or need help Robin has been so beyond generous with her time and with handing me products etc. Just a lovely experience from start to finish. Super team at Pacific Spas & Sauna

The moment we walked into the store we were greeted and enjoyed a tour of the spas without a hard…read moresell. Robin, (a delight) had me get into one (sans water) and stretch out and I fell in love immediately. We had a fun experience while shopping and decided on a jacuzzi. Greg is the great, friendly, knowledgeable guy who handled the delivery and set up. It all went smoothly and we know have our dream jacuzzi!!!

It has taken me MONTHS to write this, but I was waiting for our full yard and pool area to be…read morecompleted and here we are. We got quotes from several pool remodeling companies and Smart Swim came in right in the middle. We are strong believers on "you get what you pay for," and opted to go with them even though they were not the cheapest. From beginning to end, the guys at Smart Swim were easy to work with and truly wanted our project to come out great. After 30 years, it was time for our pool to have a remodel! Through the remodel, it was uncovered that we had many severe leaks, down to the rebar that needed to be fixed in some areas. Sam was great at making sure we understood the severity and that we were okay with any new costs that needed to be added. Not only did they do our pool, but also installed turf by the pool area and put pavers all around the pool and yard area. We also got the new gray gate installed from them as well, to replace the wooden fence in the yard (between the pool). **Noting that the perimeter wall/wooden top was painted black and sanded/stained by a different company. We truly appreciate their hard work and even when we had an immediate death in the family during their time working on our project, they were very respectful and gave us some space as needed. BIG THANK YOU to Shai that really has the ultimate patience and knows how to give amazing customer service!! You all are lucky to have him on your team!

I cannot say enough about Adam and his commitment to quality and his customers. He is totally…read moreresponsive and made the entire process of rebuilding my pool much easier than I thought. His attention to detail is something to behold. Five stars.

Cameron from SoCal Spa came today to check on a leak under my spa. He was very professional,…read morethoughtful and courteous. He took his time and was quite thorough in his inspection trying to find and correct the leak. This is the second time that I have used SoCal Spa company . The last time Cameron came he ordered and fixed the leaking heater. Everyone I've talked to at this company have been polite, efficient and very cooperative. I would recommend this company and Cameron as the technician

Amazing service by Joseph yet again! My Denali 680 has been missing a couple of slats on the side…read moreof my hot tub, and somehow he found a few pieces that worked beautifully to replace them. Above and beyond as usual!

Richard the CEO was very helpful with a lighting equipment need I had. He researched it to get a…read morethorough answer and responded quickly.

I've been using Aqua Masters for the past four years, and they have consistently delivered…read moreoutstanding pool/equipment service. They've handled all of our equipment installations and repairs, and their work has always been reliable, efficient, and high-quality. Their technicians are knowledgeable, professional, and always communicate clearly. Whether it's a routine repair or a major installation, Aqua Masters gets the job done right the first time. They're trustworthy, punctual, and take pride in their work. After four years of excellent service, I can confidently say that Aqua Masters is a company you can depend on. Highly recommended.

One of your vehicles and a worker drove like a mad man down sunland Blvd, nearly causing me and and…read morechildren to wreck. He then sped past several other vehicles weaving in and out of traffic and cutting people off. Everyone in my neighborhood has pools, and you have otherwise good reviews, but I would never recommend your company based on this. And if your drivers are going to be irresponsible, then I recommend you stop advertising on your trucks

Ivan called back quickly, made an appointment with me for that same day, showed up on time, knew…read morehis stuff, got the needed repairs done within just s few days at a reasonable price and is a courteous and friendly guy! What more could I ask? I will definitely call him next time I need advice or repairs on my swim spa!

We bought a Sundance Spa from Pacific Spas just shy of five years ago…read more Everything repaired has been covered under warranty. I didn't expect this recent service call to be covered under the warranty since we discovered it was partly my fault. I explained that our Grandchildren where visiting this week from Chicago and Greg had the repairman out the next day to repair the spa. I was amazed at their continued support nearing the final warranty date. We live in Valencia and they still continue to service us from Santa Monica. We've had the best experience buying and servicing from Pacific Spas. They are the best.

I just purchased my second spa from Sundance, The salesperson, Dan B in Concord, was very helpful…read moreand thoughtful in his approach. The Customer Service staff were responsive to my concerns and worries promptly letting me know when the spa arrived. I must say that the team that they sent to remove my old spa and deliver the new one was outstanding in every way. The lead was Sean who was amazing in the way he managed his crew in the not-so-easy removal of the old spa. He communicated well with his team - always respectful and with a keen eye to safety not only for his crew but to the deck and my home. AB, Jerry, and Everado were quiet, focused, and strong, No bitching and no "bad words" by anyone ( I was tempted to cuss just watching them) - very professional. Jerry gave me a brief tutorial about my spa which was helpful and clear - maybe he should think about another career. This is my first YELP review primarily because I feel so positive about my experience and the fine work of these professionals, especially the men who delivered the spa, that I wanted to share.

A most try! The body scrubs are amazing and the hair wash feels so good. I'm a returning client for…read morelife!

First time here and it was a great experience! Staff is very helpful and the jacuzzis were great!…read moreWill be coming back to try a different massage!

UPDATE: I was able to communicate with Spencer, the owner of the company, who reached out after…read moreseeing this review and offered to refund some of the charges for the repair because of the issues I encountered. I really appreciate it, and am revising my review accordingly--I will keep using this company and hope it all goes smoother in the future! Original review: They really don't care about client experience or quality of work anymore I was a customer of this company for a number of years and used to have a great experience with both Rick (for cleaning) and Javier (for repairs). Then, the company started cutting costs and hired a young guy with no experience to take over the cleaning. Suddenly, my service became haphazard--with pieces of my spa broken during service with no notice. When I would call later, they would deny that the new cleaner had broken the piece. Anyway, I had to finally quit their cleaning service when I came home after a cleaning to find dirt strewn all over my yard and concrete tiles stained through negligence. Enough. But I stayed with the repair service, because Javier was great, knew my spa and was always reliable. A couple months ago, I needed a repair and requested Javier specifically. They said he was in demand and it would take longer to book an appointment with him. Fine, I would wait happily. Finally, the day of the appointment, a new young guy showed up, shocking me since I'd been waiting for the person who knew my spa and who I trusted. But, to be open-minded, I let the young guy work on my spa. Mistake on my part, and I now regret it. He diagnosed it, got the part and came back to install it. So far so good. But after he left (without refilling or testing the spa) I realized my spa now was leaking. Turns out when he was installing the new part, he broke our custom drain system and didn't mention it. Just like the other young man. It's shocking really - to have a company culture where service folks think it's okay to simply not mention to you when they break a piece of your equipment. I called them back to diagnose, which they did, and said they'd call back with a "plan". But I didn't hear back from them. When I finally reached out to see what the plan was, they said they had pieces "on order" and they'd call back in 2-3 weeks. The pieces were pvc pipes and valves that can be purchased at any hardware store. No need to "bulk order" as I was told erroneously. I said forget it - we'd fix it ourselves, but could they at least discount the original repair to make it fair to me. They refused, and immediately charged my card the full amount. So, here I am, doing the only thing that a client can do in these days of declining accountability and lack of quality service: giving you a full report of what you can expect when interacting with this company. I hope you can learn from my experiences.

Everyone, at this Culver City outdoor pool and spa company, is Always a pleasure--Helpful in…read moreconfronting any issues that come up. I purchased an Endless Pool and Spa from them three years ago. It was installed withe awesome perfection! And maintenance for draining and cleaning has been down 4 times and has always been well done and efficient. Recently I had shut down the pool and had an issuing with restarting. They sent out their technician **Ray who was just wonderful, got everything started and explained to me what had occurred as well. A shout out to **Kheshawn the gentleman who performed the last pool cleaning! Amazing job! **Also to Jessica and Yasmin who have always responded timely to my calls and deliver exceptional customer service!! BRAVO Lifestyle Outdoor...you're doing something right to attract, and retain, this caliber of people!!! Also an overdue thanks to **Juan, an electrician who did the original work to install additional circuits for the pool!! Excellent job! THANKS TO ALL!!

Sketch development does an amazing job, the team is very detailed oriented, the finishes are…read morebeautiful I cannot recommend them enough! They are very good with time management, great communicators and a good price.

From the owner: At Sketch | Design Development, we collaborate with talented architects and designers throughout…read morethe greater Los Angeles area to build, manage, and develop exceptional properties. As a fully integrated design development firm, we specialize in a comprehensive range of property development services—from interior design to full-scale construction. Our unwavering commitment to quality, creativity, and affordability allows us to deliver outstanding results to both clients and partners. Whether you are building from the ground up or embarking on a remodel, Sketch | Design Development provides the full spectrum of services needed to achieve a finished property with precision, care, and affordability—making high-quality design accessible to everyone.