I honestly hate having to leave a review like this, but after the experience I had, I feel like I…read moreneed to be honest. At this point, I would honestly just like a refund for both sets of nails I paid for.
My friend and I got our nails done on the same day. Within a week, we were already having issues with our nails, so my friend called the salon. She was told that because it had only been a week, they would fix our nails for free with the same designs. We were told it might be a couple of days before they could get us back in, so we scheduled the appointment and showed up.
When we arrived, my friend's nails were fixed without an issue. When it was my turn, however, I was told that because it had been more than two weeks, he would only do a solid color for free and would not redo the same designs. At first, I was willing to accept that and move on.
Unfortunately, the actual repair was extremely disappointing. Three of my nails were fixed very quickly, and the quality was noticeably different from the work done on my friend. One nail is now lifting because the original extension was not completely removed and another extension was glued on top of it. The color is also missing from that nail.
One of my pointer nails was filed/applied noticeably crooked, to the point that it is very obvious. There are also areas of discoloration where the polish was applied properly in one area but looks incomplete or uneven in another. My thumb has a similar issue.
What bothered me just as much as the quality of the repair was how I was treated during the appointment. I tried explaining that we had both gotten our nails done on the same day and that this was supposed to be a repair appointment based on what we had originally been told. I felt dismissed and belittled when I brought up my concerns.
The experience became especially uncomfortable after my friend left the room. He barely spoke to me for the remainder of my appointment, and when my friend came back in, he immediately started talking to me again. My friend even asked afterward what had happened because she noticed the change in how I was being treated.
I don't expect perfection, and I understand that nails can sometimes have issues. What I do expect is consistent customer service, respectful communication, and a repair that is done properly. Unfortunately, I did not feel like I received any of those things.
I left feeling embarrassed, frustrated, and like my concerns were an inconvenience. At this point, considering the problems with both sets and the experience I had trying to get them corrected, I feel that a refund would be the appropriate resolution.
