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    United Airlines

    1.8 (387 reviews)

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    Reviews With Photos

    Trina D.

    I haven't flown United in a hot minute but I booked them from SNA to HNL with a layover in SFO. Granted, I could have flown direct from other airports but did I want to take an UBER/Lyft to those airports? Not, really. I like my home airport and will fly in and out of it 90% of the time. On the way there from SFO, I prebooked my illy cold brew ($6) but I get 25% cash back because I am a United Explorer cardholder. I also thought I would get free checked bags because of the Explorer card, but since I did not have the card at the time of booking, we ended up having to carry-on instead. Not a problem. But because of either points booking or the card, we ended up with Boarding Group 2 so that was a win. I also love that they brought their Stroopwafels back into rotation as one of the snacks available to passengers. We flew economy this time but our flights were short and I could not justify the paid upgrades. There was plenty of room in the overhead bins for our bags. On the overnight flight from HNL to SFO, the person next to my husband requested to move seats due to some sort of allergy and she was accommodated. We ended up with an empty seat so we were able to stretch out a tiny bit on our redeye flight. The FAs were super friendly and helpful. I kind of wish we had meals but it was fine. We ended up utilizing the lounges before our long flights and it worked out. Economy isn't too bad for short flights but the seat pitch is definitely tight.

    Myra A.

    I recently experienced an exceptionally disappointing flight, an ordeal I had previously only heard others describe. Throughout the entire five-and-a-half-hour journey, three separate groups of children continuously screamed and yelled. Unfortunately, no crew member made any attempt to address the situation with their parents, resulting in a universally unpleasant atmosphere for everyone on board. Compounding the issue, the cabin crew displayed a noticeable lack of attentiveness. I requested pretzels three different times from two separate flight attendants, and never received them. My additional requests for headphones and a blanket were also ignored. Collectively, these oversights contributed to one of the most unsatisfactory flight experiences I have ever had. The overall demeanor of the crew appeared disengaged and indifferent, as if they were uninterested in their roles. There was no greeting during boarding and no acknowledgment or farewell upon disembarking. While my time in Hawaii was wonderful, the return flight was unfortunately overshadowed by these issues. Additionally, the cleanliness of the aircraft was unacceptable. The menus were visibly soiled with grease and stains. I have photographs available should you wish to review them. The window beside my seat had hair embedded in it, surrounded by grease, and my seat was dirty enough that I had to clean it myself using my husband's blanket. This level of service and cleanliness is far below reasonable expectations, and I hope these concerns are taken seriously to improve future passenger experiences.

    pasta salad
    Angel H.

    I haven't flown United in a while. It's ok. They take longer to board than other airlines. They're also behind the times. Other airlines have screens in back of the seats for movies and games. United offers movies, but it has to be on your own device on this plane. Some of their other planes have screens behind the seats. One positive is that they offer complimentary dinner. We flew out of Honolulu on the way to Houston on an 8pm flight. We got a choice of grilled chicken salad or pasta salad. We got one of each to try. We liked the grilled chicken salad better. It had quinoa with black beans. We also got complimentary drinks. I got cranberry juice. The hubby got coffee. Service was good. The flight attendants were nice and made jokes.

    Aloha Oahu
    Mare S.

    Our flight with United, from SFO to HNL was fast and peaceful. We took the 1st flight in the morning, the plane left on time, and we got into Honolulu 15 minutes early. The views during decent were welcoming and the pilot did a wonderful job because the landing was smooth. The flight attendants were very attentive and supplied everyone with light snacks and beverages. They were mindful of the sleeping passengers and spoke in subtle voices. Overall it was a great plane ride. The 5.5 hrs went by quickly. I'm glad the early crowd was all in unison with their sleepiness and we all got to wake up in paradise! Absolutely happy with United Airlines service and professionalism! I'll definitely be flying with them again!

    Mary Jane L.

    Did anyone else got sick on a flight from SFO to HNL on July 12, 2025. Left SFO at 1700 (delayed) and arrived in HNL around 7pm. Flight number UA300. We were on a first class flight that day. My BF and I were served a meal. After eating and when we got home (we didn't eat anything from the airport to home), we both had diarrhea and vomiting for 3 days. I emailed United and complained and they told me that they cannot confirm if we did get sick from their meal that we consume. So if you're on the same flight in first class, pls comment and let me know. You may email to me at gabril6@yahoo.com Thank you. Will never fly first class and will never eat United food again.

    One bag per bin but we are on 100 full plane and no back packs overhead
    Dede C.

    Boarding was awful. Told us to only put rollers on top bins but on one side only one roller per bin fits. Who designed this. On a flight from HNL to den a long flight. The attendant couldn't even fix it. Move me to be with my bag or move someone else's bag closer to that spot. Each person on board should have one overhead bin to them or one side of the bin. Or stop allowing particular rollers if the wheels are too long. Customer service. Expensive tickets. All need to be reviewed here. I see there is a phone holder that is awesome unlike other planes. To be more accommodating would be more reasonable. WiFi for free like Hawaiian.

    No leg room and I'm short
    Mia S.

    Basic economy class. The planes got me to and from my destination safe. Regretfully, there were no TV monitors on the back of the seats and the flight was about 5 hours. Lucky for me, I downloaded movies to my iPad in advance but forgot my headphones. The airline was able to provide a free pair. Doable but not the best quality. You can order snacks according to the type of flight you're on. Domestic or International. Minimal selection on allergy friendly choices. Beverage service is average.

    Gail U.

    Great to be home after 28 hours on United then Alaska airlines. What surprised me was the luggage we sent on at Ft. Lauderdale arrived on the same carousel as the 2 gate checked luggage from Seattle. Although the tickets were purchased through United, the Alaska air flights had no movie screen and you definitely should purchase a meal before boarding those flights.

    Lots of leg room
    Emma T.

    I had recently flown from Los Angeles back home to Oahu and although there were multiple delays, the flight attendants more than made up for the inconveniences. Although I sat in first class, this was a much older plane that did not offer a screen or Wifi. The crew provided us with advanced notice and passengers had ample time to download their favorite shows and upload the United Airlines app on their mobile devices. I had the pleasure of receiving services from Alana and Noreen. They really take their jobs seriously and Noreen did an excellent job of offering clear communication throughout the flight. She also has a very pleasant voice and polite demeanor. She came by often to refresh my beverage. Noreen was also very accommodating and when I asked her for assistance she was quick and cordial. Although the seats didn't recline, the service made the 6 hour flight after a 4 hour delay, a pleasant. experience. I fly a lot for work and this is by far one of my best experience thanks to Alana and Noreen. Mahalo to you both for making me feel like ohana! Aloha!

    In the phone booth charging my phone
    Jamal C.

    I like flying United home to the Main Land. I'm praying this is a smooth flight. I have 3 segments to get home. Let's Go!!!

    This flight attendant was rude to me.

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    Easy check in, 4 hrs before departure, lots of open air seating before ticketing area.

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    Page 1 of 10

    United Airlines Reviews in Other Languages

    Ask the Community - United Airlines

    I've lost my confirmation number and flight information.How do I recover the info please?

    I have 4/5 large might be oversized luggage dose United have cargo to east coast from HNL ? What side is cargo bags or can I use sturdy boxed Thanks

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    Review Highlights - United Airlines

    The seats did not have a screen and we were told to use our United App for entertainment and information.

    Mentioned in 6 reviews

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    Hawaiian Airlines - Pilots waiting...

    Hawaiian Airlines

    2.2(2.6k reviews)
    0.1 mi

    *Call main assistance (Toll Free) phone number is +1-888 919-07.61**or**1*(833)*35O*0716 available…read moreanytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!!

    **FOR 24/7 immediate help** call 1-800-LIVE-PERSON 1-(866)-335-06/78*$$*1+(8OO 731 44O2) to reach…read moremain customer support. They can help with booking management, flight changes, and other travel-related needs As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    Photos
    Hawaiian Airlines - First time going to Ontario, California!

    First time going to Ontario, California!

    Hawaiian Airlines - 25 agents but can't load the plane on time (after a 3 hour delay).

    25 agents but can't load the plane on time (after a 3 hour delay).

    Hawaiian Airlines - Outside

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    Outside

    Alaska Airlines - Ticketing area... no one is there at 3pm

    Alaska Airlines

    2.7(218 reviews)
    0.2 mi

    **Need 24/7 quick assistance, *Call Airlines at* +1(855) 657~51.35 *phone number. They can help…read morewith booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Longtime Hawaiian Airlines Mastercard holder here, well over a decade. I've used the companion…read morecertificate before with no major issues. First time trying to use it since the Alaska takeover, and somehow the process became dramatically worse. Apparently Alaska's system cannot handle applying a companion certificate to a booking with more than two passengers. So if you're a family of three, congratulations, you've discovered one of the dumbest booking limitations imaginable. The absurd part is that this is literally just a $100 discount certificate. Any halfway competent booking system could simply apply the credit toward the final total at checkout. Instead, customers are expected to split reservations, risk losing seats together, or completely rebook flights afterward like they have unlimited free time and patience. I spent: - 5 minutes with the Hawaiian Airlines Mastercard rep, who was actually polite and helpful - 25-30 minutes trying to explain the issue to outsourced support - nearly another hour waiting on Alaska support The final "solution"? Cancel and completely rebook the flights. Brilliant. Meanwhile, Alaska now seems determined to nickel-and-dime customers into the ground. We already paid extra for Premium Economy, but apparently sitting together as a family is now considered some kind of luxury add-on. Extra for aisle seats. Extra for window seats. Extra for sitting slightly closer to the front. At this point I'm surprised they haven't introduced a "breathing convenience fee." The old Hawaiian Airlines experience felt warm and practical. The new Alaska version feels like a budget airline wrapped in a cheap touristy Hawaiian shirt bought at an ABC store while aggressively squeezing customers for every possible dollar. Looking forward to the complimentary thimble of mediocre food and the $20 peanuts.

    Photos
    Alaska Airlines - 3/10/24

    3/10/24

    Alaska Airlines - AK snow prior to landing

    AK snow prior to landing

    Alaska Airlines - Departing O'ahu (08/29/24). @AlaskaAir #Honolulu #Oahu #Hawaii #Airport #Travel

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    Departing O'ahu (08/29/24). @AlaskaAir #Honolulu #Oahu #Hawaii #Airport #Travel

    Philippine Airlines

    Philippine Airlines

    2.5(22 reviews)
    0.2 mi

    *Full Disclosure* Yelp is not available in Thailand, but is present in The Philippines…read more These flights were from HNL-MNL on 04/13/23, MNL-BKK on 04/14/23. A week later BKK-MNL on 04/20/24 and return flight MNL-HNL on 04/27/23. All my reviews in Thailand are on my Tripadvisor account. Me and my other half's last time flying on PAL was Precovid Feb 2020. Not only they are The Philippines Flagship Carrier, they are the oldest airline in Asia. Although they can get you to major destinations across Asia and all ASEAN countries, they aren't in Alliance with other major airline carriers. Booking online was easy. Upon waking up that morning prior to departure, I noticed the flight was delayed by 1 1/2 hours. Which gave ample time to make our way to the airport to grab a bite and coffee before boarding the plane. Online check-in was successful, with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security via TSA Precheck only in Honolulu and other US Airports. I must say, that the ground staff from check-in to boarding were efficient and friendly. One piece of information I failed to pack was my Vaccination card or take a photo of both front and back of the card. My fault, I assumed restrictions were lowered and didn't do my proper research prior to the flight. The customer service agent just checked me in and I had the choice of heading back home to pick up my vax card, or chance myself when entering The Philippines without proof of vaccination. Thailand dropped all restrictions from our previous visit Fall of last year. As a foreign traveler entering The Philippines, you're required to complete your eTravel registration to declare proof of vaccination, similar to when entering Japan when proof of vaccination was required. When complete, the website will issue a QR Code prior to entering the country. Service onboard was excellent. Available onboard entertainment on each seat back screens. Being seated in Economy Class, I noticed both lunch and dinner meals includes silverware. For long-haul flights, I'm content. Between Honolulu and Manila, onboard amenities were a pillow & blanket, toothbrush, earphones, two complimentary meals including a mid flight snack, alcohol including red or white wine, beer and other nonalcoholic beverages. Between Manila and Bangkok, it was almost the same. No amenity's were provided on a A321 and each seat back had no inflight screen monitors. But there was a dinner served on the flight going to BKK. Lunch on the return, and free inflight entertainment on each seatback furnished by an A330-300 aircraft. PAL occupies Terminals 1&2 at Manila International Airport(NAIA). When transferring between terminals, it was a bit of organized chaos. What the customer service agent in Honolulu advised us that our checked luggages would automatically transfer between MNL & BKK. Both us and a Thai passenger didn't have faith that our bags would make it through to our final destination. We all had to double check over and over. There was an airport transfer that would shuttle passengers from T1 to T2 without leaving the airport premises. You're escorted by a ticket agent to bypass immigration and customs, and it's required you pass through another security screening as if you are entering an airport for the first time, very similar to making a transit at Incheon Airport. It's not an huge airport like Haneda Airport, but every single person onboard and in NAIA are English friendly, and the most helpful and friendliest airline personnel I've ever come across! Maybe in the future if booked in Business Class, I'd update my review for later.

    Awful service. Stood at the check in counter for 20 minutes as the woman behind the counter…read morestruggled to get me checked in. Made it clear again and again that I wanted an aisle seat. Naturally, PA gave me a middle seat for a 10 hour flight. Absolutely no way I will ever fly with them again, no matter what the cost.

    Photos
    Philippine Airlines - Economy, not bad. No power outlets, just USB-A port.

    Economy, not bad. No power outlets, just USB-A port.

    Philippine Airlines
    Philippine Airlines

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    Zipair Tokyo

    Zipair Tokyo

    3.2(26 reviews)
    1.0 mi

    *Need 24/7 immediate assistance, *Dial Airlines at +1(855) 657~20.18 *phone number. They can help…read morewith booking management customer support, flight changes, and flight modifications. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    **FOR 24/7 immediate help** call 1-800-LIVE-PERSON 1-(866)-335-06/78*$$*1+(8OO 731 44O2) to reach…read moremain customer support. They can help with booking management, flight changes, and other travel-related needs As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    Photos
    Zipair Tokyo
    Zipair Tokyo - Hayashi Beef (meal add-on)

    Hayashi Beef (meal add-on)

    Zipair Tokyo

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    Japan Airlines - Today's flight, ready to depart Honolulu, for Haneda.

    Japan Airlines

    4.4(59 reviews)
    0.2 mi

    **To reach live human at Airlines call +1 (888) 551-0145 (US) * and reach 'Customer Service…read moredirectly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

    **Call main assistance (Toll Free) phone number is +1 866_335~06.78 available anytime (day or…read morenight). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks

    Photos
    Japan Airlines
    Japan Airlines
    Japan Airlines - JAL Boeing 767-300 extended range.

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    JAL Boeing 767-300 extended range.

    Delta Air Lines - 8 am flight

    Delta Air Lines

    2.6(182 reviews)
    0.2 mi

    My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and…read morerebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around.

    Joseph Wong shout to you for superior customer service and check in. You made my solo trip w/my…read moretoddler so much more manageable. Mahalo for going above and beyond.

    Photos
    Delta Air Lines - Proper dinner on the plane.

    Proper dinner on the plane.

    Delta Air Lines - Early morning flight

    Early morning flight

    Delta Air Lines

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    Daniel K Inouye International Airport - HNL - New Anti-Flood Decorations at the C Gates.

    Daniel K Inouye International Airport - HNL

    2.9(2.6k reviews)
    1.0 mi

    Get here in a timely manner. This is a beautiful airport inside and out. Beautiful shops, good spot…read moreto get last minute souvenirs. They do have some Hawaiian eats in the airport, or you can get something simple like a sandwich, coffee or smoothie inside. The staff is friendly, bathrooms are clean. I found the ones towards the entrance and exit to be less busy. Security section looked a bit busy, so plan accordingly. Once I got past that, it was smooth sailing to my gate. Renting a car, all car rental services are a 5 min walk across from airport exit, go up some escalators and you're there. I hope this helps for your next trip. ALOHA

    I wish travel therapy was covered by my health insurance…read more When thinking about this airport, I think about their open-air walkways, outdoor gardens, and carpeting. Is it dated? Yes. But you're not here to linger. I never got to peruse their shops or dine at their eateries as both my arrival and departure times fell out of the scope of normal business hours so no comment on that. Their bathrooms were clean though, although limited. i never realized how much I valued multitude of stalls until I was standing in line after a six-hour flight. I have no qualms flying into or out of Daniel K. Inouye International Airport. It's a solid place that gets you to-and-from.

    Photos
    Daniel K Inouye International Airport - HNL - Office replica of the late U.S. Senator Daniel K. Inouye display at the Daniel K. Inouye International Airport - HNL

    Office replica of the late U.S. Senator Daniel K. Inouye display at the Daniel K. Inouye International Airport - HNL

    Daniel K Inouye International Airport - HNL - "Iwa Soaring" (2021) by Mark Chai from Honolulu

    "Iwa Soaring" (2021) by Mark Chai from Honolulu

    Daniel K Inouye International Airport - HNL - E Gate Area at HNL

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    E Gate Area at HNL

    Hilton Hawaiian Village Waikiki Beach Resort - Hilton Hawaiian Village

    Hilton Hawaiian Village Waikiki Beach Resort

    3.1(3.1k reviews)
    6.2 miWaikiki
    $$$

    My family and I arrived around 1 PM. Our suite was not ready. There are numerous stores and…read morerestaurants in proximity to the resort. We dined in at a nearby restaurant, then walked around seeking Kona coffee. Our suite was ready around 3 PM. The suite was very spacious and I am mostly impressed with the cleanliness. The bathtub did have a ring of discoloration surrounding the drain. I gave my kids showers instead of baths to be on the safer side. I love that there are multiple pools on the resort. Although, I am disappointed that the adult pool closes at 6 PM, which all the other pools close at 9 PM. There is a private beach area, which my kids enjoyed. Beach chairs are $26 each, which are quite expensive. I appreciate the $65 per night dinning credit, which we utilized at the on site market for snacks and water. We enjoyed the brief firework show from our balcony suite. We attended the on site Huli Huli event, which was quite disappointing. I did not enjoy the food and it was pricey. $75 for skewers, corn, and shrimp. Overall, we enjoyed our stay and will contemplate on a return visit in the future.

    We picked the Hilton to stay as we're contemplating joining the membership. But after this…read moreexperience, we'll likely be going Marriott. Check in wasn't bad - busy, but it's a resort so expected. The shops are nice to have near. The real issues was within the Rainbow Tower. The elevators are atrocious to deal with. Enter your floor level and it tells you what elevator to get on - you and the 8 other families with 4+ people trying to get in an elevator at the same time doesn't work. So you're stuck on your floor or the lobby for 10+ minutes waiting. Next - the smell of marijuana and cigarettes coming from nearby balconies. We notified front desk but nothing could be done. And finally? The cockroaches that scurried out from under the ice machine on the floor. The picture obviously isn't inside - but it's a cockroach nonetheless the less.

    Photos
    Hilton Hawaiian Village Waikiki Beach Resort - Paradise Pool

    Paradise Pool

    Hilton Hawaiian Village Waikiki Beach Resort - Super Pool and Beach

    Super Pool and Beach

    Hilton Hawaiian Village Waikiki Beach Resort - Lagoon, Waikiki Beach and Rainbow Tower

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    Lagoon, Waikiki Beach and Rainbow Tower

    Daniel K. Inouye International Airport - Terminal 1 - 7.9.24

    Daniel K. Inouye International Airport - Terminal 1

    3.1(238 reviews)
    0.5 mi

    I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

    Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

    Photos
    Daniel K. Inouye International Airport - Terminal 1 - 10.28.24 Aloha!

    10.28.24 Aloha!

    Daniel K. Inouye International Airport - Terminal 1 - 11-9-24. Spacious & Roomy

    11-9-24. Spacious & Roomy

    Daniel K. Inouye International Airport - Terminal 1 - Off to Kauai for a week

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    Off to Kauai for a week

    United Airlines - airlines - Updated May 2026

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