My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and rebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around. read more

I normally fly from Honolulu to Haneda Japan using either Japan Airlines or Hawaiian Airlines. Delta Airlines had a much better pricing so we flew with them. I'm happy not only with the service we received but also with the pilot who got us there safely! Our flight from Honolulu to Haneda, Flight 181, I don't remember the name of the pilot but I remember Jackie, the flight attendant, who was so friendly, sweet and so attentive during our flight. She is definitely someone to acknowledge and remember. Our heart was happy during our long flight. She is an excellent Flight Attendant!!! On our way back home, Delta Flight 180, our check in agent was Mr. Kishimi, who somehow ended up as a Flight Attendant too, along with Flight Attendant Samuel. They provided a friendly and attentive service on our way back home. Although the pilot for this trip landed too quickly and too fast, my ears were clogged for days, I'd still give a 5 stars as we had a great flight experience. Thank you, Jackie, Mr. Kishimi and Samuel! Thank you for reading my review. Have a great week! read more

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Joseph Wong shout to you for superior customer service and check in. You made my solo trip w/my toddler so much more manageable. Mahalo for going above and beyond. read more

"Jet Airliner" - Steve Miller Band I criticized Delta 11 years ago but now I'm back to praise them. I'm glad the review was still up here because I forgot how bad they were (past tense). Flew into Dallas from Honolulu on 9/27/24 via a layover (less than 2 hours) at Minnesota St. Paul, then back to Honolulu from Dallas on 10/1/24 via layover (less than 1 hour) from Los Angeles. Was really worried about that (read on). WEBSITE: was easy to navigate and pay for flights. APP: the Delta app was fabulous, easy check in 24 hrs prior, print boarding passes, and you could see where your next flight was coming from, and their "on time" stats. It also gives connecting gate information, the map, and how many minutes it took to walk there - GENIUS! BOARDING: on time, not chaotic. Instructions were very clear. We were worried about the short connecting flight times, but each plane was one time, thank goodness! CLEANLINESS: clean airplane, not gross like 11 yrs ago. The bathrooms got gross later, but that's standard no matter which airlines you flew. PERKS: On our overnight flight from HNL to MSP they provided us with a hot meal. We could choose from Chicken or Pasta in economy; I chose Pasta and got cheese tortellini, a tossed salad, a Lilikoi cookie bar, Diamond Head cracker and Tillamook Cheddar Cheese. I thought it was nice that they used local products from Hawaii. Booze for a fee, which we did not buy. Frequent rounds by the flight crew to offer drinks, snacks. Return day flight from DFW to LAX and LAX to HNL, no meal as it was a day flight and each leg shorter than 6 hours, but w/ frequent offers for coffee, water, soft drinks, snacks, and even alcohol at 6 AM (I thought that was funny). In-flight movies, games, podcasts and lots to keep you busy. Complimentary ear buds on each and every flight, including the connecting ones. Loved the in-flight screen where you could see how long it would take before you got to your next destination. For flight geeks, the altimeter shows your descent, super cool! SERVICE: the best on a domestic flight, so far. 5-stars for the service. SEATS: on one flight, the recline feature was broken, so I had to sleep upright for 7 hrs and 50 min. My back was sore. Seats were standard sized. Leg room was pretty decent but I have had bigger legroom on Southwest going between the neighbor islands. WHAT COULD HAVE BEEN BETTER: We were texted the wrong gate information for our connecting flight. Luckily we checked our app and the in-flight screen for our connecting gate information, but it still worried us. The pilot could have also announced (as I've heard on other airlines) to let the connecting people get off first, but that didn't happen. Good thing I chose seats as close to the exit as possible (paid extra for those). The app came in really handy with the map to our next flight, and the boarding status of all the connecting flights. No one knew how to turn the lights on. We only found out after our flight attendant on the last flight, had to show us because we had to fill out those Hawaii agriculture forms, I wish there were directions on the general screen. Maybe that was by design, to make everyone sleep on a dark plane. RETURN FACTOR: 100% yes. read more

Delta Air Lines - Pasta Tortellini hot dinner with side salad, Lilikoi Lemon Bar, Diamond Crackers and Tillamook cheese. Photo is basically black n wht - Airlines Near Me - Honolulu, Hawaii

Delta has become on of my two favorite airlines to fly. The prices are high for all airlines, however the flight attendants for the most part make my flight. Delta seems to be cheerful, a mix of older and younger, but all kind. This can make or break a trip. I know passengers can be unruly, rude, and basically a pain, but in customer service you need to have thick skin. Most flight attendants I have traveled with Delta have been superb. Humans are humans but I feel Delta has been on time and pleasant with passengers. The food is plane food, the seats are plane seats, and the fares are all high now so the difference within all airlines is how you are treated when also being respectful. Thank you read more

Worst experience of my life I will never fly Delta again or use my American Express cards. They totally screw you over when you use the companion ticket. I was moved off of direct to stops for our layovers flying way. Out of our way we paid for comfort plus that was a joke. We booked almost a year in advance, and our flights were changed numerous times along with our seats and every time I would talk to somebody from Delta, they kept mentioning the companion ticket. You spend your money with an American Express to earn those points and then you get punished for using them. What a racket. I would give them a zero star, but you have to at least one read more

Their customer service and check in agents are horrible !!! No reason given why they canceled my friends flight to Hong Kong before check in. They couldn't be bothered , and didn't care. My friend barely spoke any English, and I needed to come back to the airport to help him. Good thing I booked their flight through my credit card and the credit card concierge was able to get them on the flight with a few minutes left. read more

My 1st time flying with delta to Hnd. The fare was cheaper than Hawaiian, my usual. But they only offer one luggage per person. The flight was on time, the crew was pleasant. But their WiFi was down, the inflight movie selection was terrible and the meal wasn't very good ( but when is it ever good lol). read more

Canceled our flight hours before we were supposed to leave on an international flight... lesson learned... never flying Delta again.

The porter charged me for bags when he shouldn't have. Gate agent noticed the error. He said he didn't have the authority to fix it. Another lady said to tell me to cancel it online. He said too much humbug. Come back in 40 minutes the approving person will be back. I go back and ask a different lady and she asks me what I want and then gets snooty, like I'm pissing on her Cheerios and tells me to do it online. Then the other person who originally said to do it online too (But was corrected by the SUPER ALOHA SPIRIT GUY. ), Popped out and said it's taken care of but she can't print it but to take a photo... 2 out of three awesome staff is pretty good! Mahalo Delta Appreciate the Great Customer service! And I appreciate one other employee that only needs a little more training.... read more

The flight to Honolulu on the Delta One in first class was well worth all my points I have saved for the past two years. It was a seven hour flight and the option to lay down and rest was perfect. It has spoiled me a little. Now I want every flight to be the same experience. read more

Delta Air Lines - Airlines Near Me - Honolulu, Hawaii

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Do not fly Delta- traveling with family from Hawaii to LAX- we were all boarded then found out a starter needed to be replaced. We were on the plane for 1.5 hours while it was repaired and then a computer was down; scary to be in plane falling apart. We were asked to deplane and what was an 8am departure time became a 12:45PM. Delta's reparation? Food voucher for $15. I made a formal complaint and this was the response. We are currently sitting on the plane and have been waiting for 15 minutes without any communication. Fly Hawaiian Airlines! Update- they realized they need more fuel, so we are heading back to the gate to refuel. Horrible! read more

Delta Air Lines - Email - Airlines Near Me - Honolulu, Hawaii

So we took a flight to Osaka recently with Delta (our first to Japan with Delta) and we were pleasantly surprised. The service was great, the food was good (hey we even got ice cream in coach) and the most important feature- the seats were comfortable! They had more seat padding than United and Hawaiian so when you are on a long flight (like 9.5 + hours) that makes a BIIIIG difference! It's no secret that service and perks for coach are better on Asian routes than U.S. domestic, at least in our opinion for U.S. based airlines. If the fares, schedule and location are competitive, Delta's seats will certainly be a major consideration when choosing the airline we use going to Japan. (Hoping that Delta doesn't go the way of other U.S. based airlines by minimizing the seat padding to a hard shell) read more

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Direct flights to the east coast, a pretty nice lounge near the gate, and we left right on time. Boarding was decently efficient. It seemed like they have enough overhead bin space. On a redeye they provided a blanket and eye mask/earplugs. The plane had WiFi. read more

Delta Airlines provided a smooth and comfortable journey from Honolulu to JFK. The service was reliable, and the flight staff were courteous. The in-flight experience, including amenities and entertainment options, added to the overall satisfaction of the trip. Delta has been my go to airline for the last 12 years and every time I try something different, I always come back missing Delta's superb service. read more

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Delta is probably my favorite U S. Domestic airline. Recently, I flew quite a distance roundtrip from the east coast to the Pacific. In comparison to the not-Delta flights I took on my way to the Pacific, my flights back home were really comfortable. First, the F2 lounge at the Honolulu airport is contained from the mostly open-air and often humid airport and air-conditioned with its own bathrooms and water fountain/bittled-filling station. Second, Delta has daily accessible electric chargers for devices in planes so there's no need to panic charge before a flight. The free and complete service WiFi on one of my flights is an amazing feature and I used it to write this review! Third, the entertainment center in the back of the chairs is SO much better than running a few options through my a phone app or portal . It's a fine option for older planes, but the embedded screens are my preference. Finally, although there is plenty of green washing in addition to absolute lies about corporate sustainability at all major companies, my Delta flights are the first flights in a long while where the cabin crew were clearly separating the cardboard and plastic cups from the rest of the trash. Hey, it's better than nothing...maybe. I'm looking forward to my next Delta flight and earning more SkyMiles! read more

Last Saturday, September 6, 2025, I was sitting in my seat 10F on American flight AA164 still at gate E10 prior to takeoff. It was about 3 - 3:15 pm local time. A Delta airplane was docked at Jetway E8, and the cargo/luggage areas were being unloaded. Specifically, the strollers, walkers, and other large objects. The Delta luggage person at the top of the conveyor belt was putting the large items into a chute attached to the conveyor belt - the person at the base of the chute was supposed to catch these large items as the slid down, but the person in the plane's cargo area was slinging them down too fast for the person at the bottom, and items were bouncing off the pavement after hitting hard - I watched as a stroller designed to carry two infants cartwheeled to a stop. I would be very surprised if most of the items handled by Delta that day were not damaged as almost all of them were literally flung down the chute too fast to be handled. If you fly Delta, I'd suggest you not check your walkers, strollers, golf clubs or other large stuff. I'm sure other passengers on my flight also watched this as our plane was full. Hopefully one of them got a video. It was a total disregard for the customers of Delta. read more

Delta is a POS they are up there with Spirit and American. Took a chance and booked first class from Phoenix to Oahu and back, what a fiasco. Chandelier flight 3 times before we left got on board was looking forward to meal....box lunch. Wine box wine. Told the stewards to keep it delta needs it more than I do. Return flight breakfast at 7 am a salmi and cheese breakfast for breakfast in a box see attached. F delta never again read more

Delta Air Lines - Airlines Near Me - Honolulu, Hawaii

Very disappointing, rude service staff, unprofessional service, lack of communication I'm very discouraged with the airline representative, no apologies, yelling back, I booked my plane one month ahead and now they changed my daughter seating without notifying me, this airline is unacceptable. Why did they had to move my daughter away from me? We were sitting together and now they moved my daughter to a different seat now she is sitting with someone that she doesn't know, and I am her biological mother and staff member can't do anything about that. Called the customer Service, but still yet they can fix the problem. Now me and my daughter who is 10 years old we're not sitting together on the same plane. I am very sad and disappointed with this airline that they had to switch my daughter with somebody else to sit next to me and my daughter is sitting with somebody else that she doesn't even know, this is very unprofessional. What kind of airline is this switching seats without notifying me as her mother. This airline is prejudiced because I'm Asian. Now my daughter is sad because we're not sitting together on the same plane going back home for 7 hours. I think not only me but everyone else had this kind of situation. This should stop and I hope the CEO of this delta airline read this and he or she should fix this matter asap. read more

Worst flight experience I had in my life. I have purchased a first class ticket for almost $2K. No wifi on the plan which cause me problems in my business. Food isn't appropriate for human beings. I wouldn't even give it to a dog. I've ordered a sit alone and they have changed it for me without my awareness and put me to sit with someone else (I've paid almost 2 grand to be alone) Stuff was nice but for sure doesn't worth the price. Will never do this mistake again and will never fly with Delta read more

I recently flew Delta's new Delta one service from Honolulu to Kansai AKA Osaka and was very impressed. Upon boarding, I was given sparkling wine in a short glass flute and presented with my dining options. I chose the Japanese menu because of its multi courses. When offered a beverage, there we're many options to choose from including a Macallan double Cask 12 year old single malt scotch whisky. They also had Jack Daniels single barrel. It was a very impressive liquor lineup. During my almost 10 hour flight, there were 3 meal services. First a multi-course Japanese meal then a soba snack with fresh fruit, and finally a hamburger Curry. The Delta one seat is amazing. It is a totally 180-degree flat seat with Westin Heavenly duvet and pillow. They're also noise cancelling headphones and a Tumi amenity kit. It was a great flight and strongly recommended. read more

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Paid full price round trip First class Delta Airlines From Honolulu to Seattle: Sat with dirty napkins and unwiped seat from previous flight. Flight attendant said "sorry we are in a hurry and too busy." From Seattle to Honolulu: Plane was so dirty (see pictures.) Save your first class money; fly another carrier. read more

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This is my new favorite domestic airline. Here are my takeaways: - app is great. Does everything related to your flight: can adjust seats, track baggage, sends notifications, has boarding pass, etc. - in the main cabin, the seat reclines enough where i can lean back and sleep. Can't do this on United... - Was on an 8 hour flight from HNL to ATL. They provided food. The food was great for airline food! I had their beef--tender and flavorful. My wife had their cheese ravioli--delish as well. - Staff is very polite and courteous. I give Delta and edge over Hawaiian Airlines. - they had us board the plane in orderly fashion--starting from the back of the plane which makes a lot of sense. - I had called in to their customer service to change my flight. A quick and painless process! Hope this was helpful. read more

We had a fabulous flight to Hawaii on Delta. They were very professional and accommodating, best flight in years.

I'm one of those people who book the cheapest flight using Hotwire. I've found that Delta doesn't treat me noticeably worse than the other coach class passengers, though it's clear that like other airlines I'll be the first to be bumped and they will seat me in the worst seats. To me, it's worth it to save a couple hundred dollars. Delta counter workers and flight attendants do a remarkably good job considering how short staffed they are and how little they make. Before you give a flight attendant a hard time, find out how much money they make. By the way, they don't get paid until the doors are shut. That period while they are taking maximum grief. I don't know how this is legal, but Delta isn't any worse to their employees than the rest, this is the sad state of the "industry standard." The way passengers are treated differently based on their class is a little model of American society. I don't know when we'll be ready for socialism, but for me, I think we should start classless Marxist society with commercial air travel. I digress. Delta is a good choice for Honolulu. read more

Delta Air Lines - No miles awarded for cheapest seats. Becoming Spirit Airlines. - Airlines Near Me - Honolulu, Hawaii

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I flew first class on this airlines, and it was more like coach service . The meal was a box lunch with a sandwich, chips and a cookie. The lye down seat is wear g as comfortable as other airliners were . Not even blanket or good selection of movies to choose from . What embarrassment to call first class . read more

We just flew on Delta from Honolulu to LA and the Honolulu based flight attendants were amazing! Check in was easy. The flight left on time. The flight attendants were very efficient and attentive. They kept coming around with water and drinks to make sure that we were well hydrated for the 5 hour flight. Good snacks too. Flight attendant Lisa was wonderful and she really made my husband and I feel comfortable on the flight. She is super friendly and definitely one of Delta's best!! Kudos to you Lisa for your exemplary service and customer experience! 5 stars! read more

I booked a flight and it got delayed for 1.5 hours. I called their number to check what time I should be at the airport. The male who answer by the name of Tony told me, It was delayed due to operational issues and offered to me to purchase another ticket paying $832 for the same flight I paid for from another airline. I told him "NO" if it is operational issues your airline shall pay for the transfer to another carrier no me. I denied his offer and he threatened that the flight may be cancelled without finding out what really happened. I found out the flight was just coming in late and that is why the delay. Flight was not cancelled ashe said. Your agent should be retained and not threaten your customers without knowing really what had happened!!! read more

I booked a flight 5 days ago, I wanted Delta so I paid more and the times of flights weren't perfect but doable. Delta changed my return flight time from 11:30 am to 5:40am! to make that flight I'd have to stay in a hotel. no thanks. I was able to hang it one time no charge, but hello delta you're the one that gave me horrible 5:40 am flight. since delta changed my flight twice within five days I had zero trust that they would not change it again so I completely canceled and went with a different airlines. Id say I was disappointed but in all honesty I'm mad that they screwed me up plus I almost had enough miles for helping with a trip. read more

Delta Airlines is definitely my go to for flying. I highly doubt I'll ever fly with anyone else from now on. They were organized, professional, and extremely helpful. My flight from Honolulu to Atlanta & VPS in Florida went smooth. My return flight was delayed overnight and Delta hooked me up with a beautiful hotel stay in Atlanta, gave me food & transportation vouchers. Thank you, Delta! You really care about your customers and it shows. Looking forward to flying with them again. read more

Delta Air Lines - Airlines Near Me - Honolulu, Hawaii

Unless you are flying in first class, domestic flights are no longer pleasant no matter what airline you choose. Some airlines like Hawaiian, JetBlue and Southwest might be marginally better in what they offer, but it is still an ordeal to fly them since you are nickel and dimed for just about everything. Of the major carriers, I like the Delta the best out of a sorry lot. It is a good thing. When it comes to flying back to Hawaii, I prefer to take Delta even though Alaska and Hawaiian also have flights. The reason being that their schedule works better for me. I like taking the mid-afternoon flight from Seattle and the red eye back which only Delta has. The return trip being more of a stickler. I don't want to feel like I spent a day flying. Prices to Hawaii from Seattle are generally pretty reasonable compared with other West Coast cities. Delta seems to be a bit better at offering deals. While I can earn the same mileage flying Alaska or Delta, I choose the latter since they provide some entertainment in addition to the now standard basic beverage service. Overall, flying on Delta is kind of a mixed bag. I like their schedule, but their planes are not very comfortable. Seats are tight with minimal legroom and the air ventilation system is not good either as I felt too warm from the cabin air and wearing winter weather clothing. As a result, I got quite dehydrated on both flights. The red eye flight is good from a time perspective. The only thing is you can't control is who sits near you (unless you are flying first class). It is a crapshoot which I lost on this occasion. There were a couple crying babies and I did not get much sleep as a result. To make matters what, I got sick a few days later. Maybe from the journey, maybe not. The flight did not certainly help my sinuses though. I will make sure to bring some earplugs next time to fight the air pressure and noise issues. Despite the uncomfortable journey, I somehow like Delta more than I hate it. Prices are reasonable and service is fine. Until another competitor (attention: Alaska/Hawaiian) offers up a similar schedule that I like, I will continue to fly Delta home to Honolulu. read more

Oh delta! I'm so very disappointed in you:( I am not certain I will be flying with you again. First of all the talk about your upgrades or lack there of. I understand sometimes flights get full I get it but when I asked about a first class upgrade you want to charge over 1000 American dollars as opposed to United who is a whopping 400?? Then something happened to the plane OK great I'm not sure the best idea is having your passengers set on a plane for over 2 1/2 hours getting them to their destinations and not offering them to rebook with a Nother airline. I wish I could do 2 1/2 stars because one thing that came out of our nightmare flight from Hawaii to Baltimore was the wonderful Stewardesses on each flight and the fact that our bags arrived when we did. However moving forward I might be switching to United or American Airlines. read more

HNL to LAX is only about a five hour flight. However, when you're flying in the premium cabin, it makes for an enjoyable ride. To start off with a few adult beverages, complimentary, of course, before the plane even takes off, surely makes for a more relaxed journey. With seats that recline fully into a flat position, along with your personal entertainment system, and staff who are super attentive and friendly - it's why I consider first class, spoiled class. Food, snacks and refreshments all part of the package - unlike the other cabins where passengers have to pay more, in addition to their airfare cost. Ticket counter staff, as well as those at the gate were very nice and friendly too. In fact, everything went so well on my return flight that when I got home, I double checked all of my belongings because nothing in life usually ever works out so well. Flight left the gate on time, arrived early and my luggage was the third and fourth pieces dropping onto the baggage claim carousel. It was an awesome way to finish a shorty stay in paradise. The only thing I didn't care for, and never have - is having to pay for each piece of luggage. read more

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Downgraded our seats without our knowledge! Our seats were chosen and paid a year in advance. Delta changed planes and changed our seats without telling us. We weren't even sitting together any more! When I called they told me the plane was full and there was nothing they could do. They at least got us seats close together. We made our reservation in advance so we could get the seats we wanted. It didn't matter. The statement from Delta was "We Don't guarantee seat assignments" read more

Oh Delta, why must you tempt me. You know that I'm happily married to that other airline, you know, the one that serves ice cream sundaes in First Class. Yet you persist. Persistence breaks resistance. Maybe you think I look bored. Maybe you think that you're the one I need in my life. I'm not sure if you want the thrill, my money or both. I do wonder what it would it be like if we took our relationship to the next level. So, I gave in to you. I gave you one more chance to prove to me that you were what I needed. I am so glad that I did it! My flight from Honolulu to Oakland was perfection. The entire day went better than scheduled. All flights were early. My layover in Los Angeles was easy, my final flight to Oakland arrived 30 minutes early. All of my luggage arrived safely to my final destination. Wow, you left me breathless. What really sealed the deal, was the flight crew with Susan. I apologize for not remembering the others but all you did such an exceptional job that I am now officially Delta's side chick. We went from a break up to a make up. I am so happy that we are back together. Delta, I think I love you. read more

Delta Air Lines - Susan. - Airlines Near Me - Honolulu, Hawaii

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Talked to 4 different agents about bringing a 20lb dog home with me. Every single one said it was ok. Ticket counter refused to take the dog and told me sorry while smiling in my face. They couldn't care less that I now need to cancel my ticket, find a hotel room during Christmas weekend, rent a car and find a shipper for a dog. Thanks Delta for all the Christmas joy. read more

Recently took a trip from honolulu to Atlanta and the experience was sort of all over the place. Not because of the staff which was very attentive and accommodating. The planes themselves need some serious overhauling. I sat in comfort plus for the first time, while the first leg of the trip seemed decent, when we switched to a newer plane on the 2nd leg of the trip, the difference was night and day. The seats were better, the armrest screens actually worked and didn't fall down when someone walked past and you could actually almost use the restroom without being a contortionist. Honorable mentions : Christopher and his crew from ATL - LAX were awesome, knowing quite a few folks had tight connections they expedited boarding as best they could to depart early. LAX - HNL : Jane and her crew were so nice and attentive during the flight and showed great teamwork during the service. read more

We LOVE Delta. We have an American Express Delta Card and it is so easy compared to other airlines to book with the points. We get to board earlier, we have been upgraded several times. We get free bag check in and use of the Delta Lounges. We have always been given good service and will continue to fly Delta. read more

THE WORST experience with Darvelle Nicodemus. CARELESS, poor work performance, and unsatisfactory work quality. Maybe if she spent as much time doing her actual JOB as she does flirting/ talking smack w males, I'd have something good to say about Delta. Delta, seriously, are you that desperate??? In addition, I personally witnessed her ignore her duties to hide in an office w AC, and pretend she was busy. Epitome of lazy hypocrite. It blows my mind to think women like this aren't held accountable for their bs. read more

Delta sucks!!! Will never fly with them ever again! Never felt so 2nd class as I have with them, they don't care for you, they make you feel like a nobody because you happen to buy cheaper tickets and you are like the last of the barrel then they throw you a bone and call on you as if you're lucky enough to be called, though you are a paying customer. This has got to be the worse airline I've ever flown! They made me feel like I was on standby even though I paid for a ticket and did not get a seat until less than 20 minutes before take off and when the gate is almost empty. This has got to be the worse service I've ever seen on any airline. On top of that they have the audacity to overbook their flight?? Are you kidding me??? Never again. read more