April 22, 2026 was the day the Alaska Eskimo and the Hawaiian Pualani officially married.... and this here is an update to my skimpy review of yesterday. Continuing on, the transition has not been the easiest I'm sure for the traveler, the airline employees and all others who were involved however slight in this marriage of Pualani and the Eskimo. The backhouse infrastructure is in full force and effect, and very noticeable starting with the reservation and check in processes. The combination of backhouse staffing was in the works over the past few years and has now come full circle. The jury is out still and all we can do is cross our fingers and hope for the best. The front of the house still uses the Pualani logo and designs in the terminal and on the flights (my first review outlines this) Gate and boarding area for interisland and domestic flights remain the same (so far). For the Hawaiian traveler, you will have many more options with Alaska especially on the domestic front. For the Alaska traveler, it's much easier now for you to visit the land of Aloha.! Happy Traveling (ps- 4th star for the unending dedication by the remaining Hawaiian Employee Alumi) read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

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I'm not usually one to complain, but I felt this experience was worth sharing. While flying from Portland to Honolulu, I listened to a presentation about the Atmos credit card. The offer sounded very attractive: sign up for the card and receive 85,000 bonus points after meeting what was described as a relatively small spending requirement. Based on that information, I applied for the card when I got home. About two weeks later, I called customer service to ask about the bonus points. The first representative told me I needed to spend $4,000 to qualify. Later, another representative gave me different information, saying I should wait one or two billing cycles, or two to four weeks, for the points to appear. What makes this especially frustrating is that I previously had a Hawaiian Airlines credit card and membership and never had any issues. Everything was straightforward, and the benefits were delivered as promised. At this point, I'm confused about the requirements and timeline. I hope the bonus points arrive soon, but the information presented on the airplane does not seem to match the information I received afterward from customer service. I'm sharing this experience so others can carefully review the terms and conditions and know exactly what is required before applying. read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

Longtime Hawaiian Airlines Mastercard holder here, well over a decade. I've used the companion certificate before with no major issues. First time trying to use it since the Alaska takeover, and somehow the process became dramatically worse. Apparently Alaska's system cannot handle applying a companion certificate to a booking with more than two passengers. So if you're a family of three, congratulations, you've discovered one of the dumbest booking limitations imaginable. The absurd part is that this is literally just a $100 discount certificate. Any halfway competent booking system could simply apply the credit toward the final total at checkout. Instead, customers are expected to split reservations, risk losing seats together, or completely rebook flights afterward like they have unlimited free time and patience. I spent: - 5 minutes with the Hawaiian Airlines Mastercard rep, who was actually polite and helpful - 25-30 minutes trying to explain the issue to outsourced support - nearly another hour waiting on Alaska support The final "solution"? Cancel and completely rebook the flights. Brilliant. Meanwhile, Alaska now seems determined to nickel-and-dime customers into the ground. We already paid extra for Premium Economy, but apparently sitting together as a family is now considered some kind of luxury add-on. Extra for aisle seats. Extra for window seats. Extra for sitting slightly closer to the front. At this point I'm surprised they haven't introduced a "breathing convenience fee." The old Hawaiian Airlines experience felt warm and practical. The new Alaska version feels like a budget airline wrapped in a cheap touristy Hawaiian shirt bought at an ABC store while aggressively squeezing customers for every possible dollar. Looking forward to the complimentary thimble of mediocre food and the $20 peanuts. read more

It's getting worse and worse !!! How much more can it go down ?? Canceled my flight from sfo to Hnl ...rebooked it as sfo to Vegas to Hnl...low n behold a few hours before departing ....canceled again !!! 4 cancellations since March ?!??? Seriously !!! read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

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Honolulu Alaska Air check in. Stand in line with both your hand carry and checked luggage to be scanned. Next, You need to scan your boarding pass or check in on the app in order to print your luggage tags. Proceed to bag drop with an agent. You can request a wheel chair to the gate here if needed. Go through TSA check point then continue on to your gate. We are presently waiting at Gate E2. Comfortable temperature( spaghetti straps and t shirts, not many passengers wearing their jackets yet. Very soothing background music being played. A few passed out since early wake up to get to the airport for the first flight out. Fingers crossed for smooth flight as we've experienced Kona low storm the past few days. Weather forecast predicted rain at 6 a.m. so far so good. read more

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Never again. That's all I got to say. F that. Beware last minutes cancellations and and layovers delays.

I booked a round trip flight via online app to AK a few months in advance. Received an email the night before that my HA departure flight will leave Monday morning instead of Sunday evening, contact the airlines for rescheduling or refund. Hoped and prayed that there will be a change in email or flight status. My thoughts, "Hell no, I refuse to be late for my younger sister's wedding!" My intuition told me go sleep now. Plan of action: wake up a few hours later, if no changes via online app and email, call HA first, followed by AK. I woke up in the wee hours Sunday morning, called HA and was informed my flights are connected, and my flights were booked with AK, HA agent will connect me now to AK agent. Thanked HA agent. Immediately connected with Alaska Airlines agent named Hope. Hope informed me that all my flights are connected. I inquired with Hope if there's a departure flight to SEA available for same day? I would like to keep my connecting flight and departure flight the same. She rescheduled my departure flight which is now AK to Sunday afternoon so I wouldn't miss my connecting flight from SEA to ANC early Monday morning. She kept my connecting and departure flights the same. I thanked Hope for her help and attention to rescheduling for free before we ended the call. Best part - there were no additional charges, remained calm under duress. Hope and Alaska Airlines crew were lifesavers! read more

Alaska Airlines - AK snow prior to landing - Airlines Near Me - Honolulu, Hawaii

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How is this crap even legal? I guess receipts are optional now? Since Alaska Air took over Hawaiian it's gone to Crap. The telephone number's handy if you have a couple hours to spare waiting on hold. Swimming would be a better option read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

Traveling to the Continental USA from Honolulu via Alaska Airlines for the first time... because Hawaiian Airlines, my usual carrier, doesn't fly to New Jersey! Booking a ticket online was easy! I even was emailed an update when the flight times of one of the legs of this trip changed. I was able to check-in online, got my Departure Gate, and received my boarding passes on my phone, too! Service was excellent at the gate because passengers were offered free check-in luggage for our carry-on bags - since there's limited overhead compartment space. I volunteered my bag. It should arrive tomorrow in New Jersey when we get there. On board, flight attendants were extremely helpful when I showed them my bleeding finger. I was given 2 band-aids and antibiotic ointment! One flight attendant even dabbed the pooling blood from my finger before it dripped! LOL! The seat has great support for the back! The headrest has side flaps to prevent leaning on the persons sitting next to me. Because I have T-Mobile, Wi-Fi is free on board! Otherwise, it would be $8. I can watch many movies, text, and write Yelp reviews! Haha! Overall, the flight was relatively smooth and uneventful. We had some turbulent sessions before we landed, but nothing major. I appreciate the Biscoff cookies, Pretzels with Monk Fruit/garlic seasoning, and cups of water and guava juice! Cony and Brown even received chocolates and a pair of flight wings!!! Thank you, Alaska Airlines, for a safe, fun adventure! Thanks to my friends for texting, complimenting, and making comments on my posts... I didn't have time to watch any movies! read more

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They lost my bag that had a firearm in it. I was told it would be delivered later (which it never was) and the number I was given to call didn't work. I had to show up to the airport demanding answers. Good labor is hard to find. read more

Hawaiian Airlines before Alaska was definitely better and things ran much smoother ... Since the Hawaiian became Alaska flights seem to be consistently delayed read more

So I have Hawaiian Airline account and Alaska's Airlines account. I was very disappointed with my serve as my issue took over a week to be solved and I'm not sure if it is but I got good vibes from my last encounter. Sorry the misspelling and grammar. Alaska air 1. First attempt called and talked to Tanuj T. Customer Care Representative. I was calling to see why I had 2 accounts and why my points didn't transfer over. I was told that someone hacked my Alaska airline account and tried to take 65,000 miles from me back on June 28,2025. I was told it was stopped. I was told to send a PIN number and picture of my photo ID. I was having trouble so I gave my secondary email. I got the email and sent my pin and ID. I ended the call. I got an email asking me I don't understand what you have send. I explained on my email that you requested this. I emailed a few days later seeing where my progress has been. I got no reply. I emailed a few more times and nothing. 2. Second attempt about 5 days later I called and talked to Karen C Customer Care Representative I explained what I did in the first email. I was asking what my process was. She looked into it and said that my email name doesn't match my real name. So I went in and changed it. She seems to be trying to get as much off the phone like she was in a rush. She sent me an email and I sent the pin and ID again. She said that she will take care of it. I have emailed her a few more times to check progress but nothing happened. 3. I found that I could text so I texted and got Ticka - I was told to provide my name. I did. I verified my date of birth and address. Then I get a message saying my chat has ended to contact by phone to have the changes made. 4. Finally I got Hi, Juliet in Atmos Rewards. She was so helpful I'm glad I got in touch with her. She went though the steps to variety who I am. She said she found my second account and provided me my number. She then told me to go and create a new account with that number. She sent me the link to do it. I did it. She went back to the notes on my account and setup my pin and ID. She fixed all of the problems. She credited back my 65,000 points that was stolen. I was able to log into the new account and see my miles and keep my status. She gave me explanation on how the Alaska's airline points work. She was so helpful. I don't know how come the rest of your staff can't be like her. You need more workers like her. Give her a raise and a promotion. read more

Been flying Hawaiian Airlines for decades. Always loved the local aloha spirit. Post merger travel has been terrible. As a huakai member, I get a free checked bag. Now, I'm charged $30 for a checked bag on an interisland flight. There is no check in counter, all kiosk and electronic. The staff at the kiosk area were unpleasant and acted as if questions were a nuisance and they shouldn't be bothered. The even killed the aloha spirit of seasoned Hawaiian Airlines workers. read more

Worst experience ever! First of all, there is no one available to check in bags until an hour before boarding, which means this HUGE line of people needs to check their bags, get thru TSA in an hour. They won't allow us to wait inside, so we're all sitting on the road, near traffic waiting to get inside. My wife and I will never fly Alaska again. They don't care about their people at all. Absolutely disgusting! read more

(Traveled 08/29/24 TH @ 2:05pm and several times before and after): I'll ask ya... how was the flight!? Alaska Airlines recently became one of my favorite airlines, and by default my airline of choice to/from Honolulu, Hawaii to visit while I checked on the property my family recently acquired and a few new clients I picked up along the way. Additionally, they've also become my airline of choice to/from Newark, New Jersey. Although my favorite domestic carrier Southwest Airlines flew to Hawaii, their fares always seemed to be a tad higher and oftentimes didn't have direct flights. Plus, I was able to get mileage points! This was my story: PURCHASE One-Way Coach Cabin Super Saver Airfare ($148.20): Since I booked the flight roughly three months before its departure, this fare was within my comfort level of $150.00 for any one-way domestic air travel during the high season (summer months). On an afternoon flight out of Honolulu HNL that arrived in Los Angeles LAX https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=KmZs01gm6Lhobxj3ei_CbA around 9:45pm the same day, the one-way flight departed and nearly arrived on-time. Checked Luggage (N/A): Thankfully, I traveled light and only had a carry-on and backpack. Otherwise, they customarily charged $30.00/bag. With the exception of Southwest Airlines or you were a high-ranking passenger, basically all carriers charged for checked luggage. C'est la vie... FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior, had my QR code boarding pass on their app, and traveled with only a carry-on and backpack, so I was ready to go! Then, it was off to the security checkpoints and through the necessary TSA Pre-Check pleasantries (thankfully, all the passengers knew what they needed to do). Once that was done, I was released to my plane's gate and left to my own devices with the sadness that always came when having to return home to reality - bummer! ~Seats: Come on, it was the same sardine can like all airplanes these days, so unless you were in Business or First Class you got to know your neighbors to the left, right, front, and back of you! ~In-flight Meals/Snacks (Varied; only snacks this instance): The drink cart along with a small packaged snack https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=5xNtgrUalPa_sGREd-lc6A came out once we were at coasting altitude. Alcohol and some kind of food were made available for purchase. I normally didn't purchase such things on a flight. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=euZWS7R8AReVqC1aNuaOHA ~Lavatory: I got my business done at the one in the back of the plane. Plenty of toilet paper, paper towels, and facial tissues... but could've been cleaned more often. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. Because of the afternoon flight time, the attendants didn't come around as often which was fine in this case. There were no carry-on baggage fees. PARKING (Varied; N/A this instance) I was traveling through and had no need to park. However, the airport offered onsite parking structures with rates that varied from FREE (less than 15 minutes) to $25.00/daily maximum. Because this was located within Terminal 2 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 2 (specifically near Gates E4-E10) filled with several gates, plenty of reasonably-priced eateries and duty-free shops, and a handful of monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=_vCaZ6Yb83pmvgQXQgX8AQ ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way flight on Alaska Airlines out of HNL was fine and got me home safely which truthfully was all that mattered to me on any domestic flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $148.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS read more

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I have been a Pualani Platinum for over 20 years and now an Atmos Gold. Since the "merger" customer service has gone to crap. I should have been sitting in extra comfort with my child on the way to the mainland. Got bumped to the back and in order to sit together I had to give up her upgrade. Now I want a refund for the seat upgrade and we will see how that goes. So far Alaska is truly a discount airlines, not Costco discount but Walmart ghetto discount. read more

Alaska Airlines - Half pixilated screen. - Airlines Near Me - Honolulu, Hawaii

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no USB C charging on long haul flight!!!!! Unbelievable in the year 2026. What are they thinking.

My mother and I had to do an emergency trip to visit my Tia (my mother's sister) whom isn't doing well at a hospice home and my experience with this Airline was HORRIBLE. Our flight was delayed I was notified by another passenger that was on the same flight with us and our flight was supposed to fly out @11:30 didn't happen then it was 12:30 also didn't happen then it was 5am also didn't happen. Whole time worker's were not communicating with us on what was happening. We were trying to be there to spend as much time as possible with our loved one and it was cut short only giving us an hour due to visiting hours. Heading back home was a NIGHTMARE as well. Yes this airline has CHEAP airfare but it isn't worth it! I'll NEVER FLY THIS AIRLINE AGAIN! STICKING TO SOUTHWEST read more

This review is for the new Hawaiian/Alaska combined airlines. Have never experienced such a horrible travel inconvenience until 2025. To start things off; I flew to North Carolina from HNL, HI for work during Thanksgiving. I checked both suitcases in same time and upon arriving to NC, one of the two suitcases did not arrive. It was also 20 degrees and all my cold weather gear was in the suitcase. Luckily, I got a voucher a week later after spending my own money for new clothes to survive. 2nd... on 23Dec25, my Fiancé and I have been delayed for 48 hours at the Honolulu Airport. Our initial flight was Alaska - we boarded at 10 pm on the plane. Waited on the plane for 1.5 hours only for them to say there's a missing part on the plane. So we deplaned. They ended up cancelling the flight at 2 am. So we caught an expensive Uber (after midnight inflation prices) back to our residence. Our comp voucher was 20$ for food only to be redeemed at the airport.... 24Dec25 (Christmas Eve) 2nd flight (rebooked) for the next day was at 1240pm - delayed to 4:30 pm. This plane had apparently mechanical errors as well. 3rd flight (3rd rebooked) was changed to a far away gate that we needed to walk too including the older folks. We waited until 6pm to board. Once everyone was boarded and an HOUR passed, we are advised they need to change out the flight crew. So we deplaned again and the flight was delayed another 4 hours tentatively. With the amount of inconvenience and pointless travel to miss Christmas with family already, I hope they fix their "plane" situation and process prior to anyone boarding the plane. I also hope they compensate all who were inconvenienced due to the lack of preparation of the flight crews and pre-inspections on planes. Currently still waiting on the next flight out. I also understand it's the holiday season, the season of delays. But none of these delays or cancellations were due to weather elsewhere and 100% on the planes at HNL or flight crews. We also had no assistance from the ticketing/counter agents other than to call the customer service line which the rest of the plane had to do. read more

The world's worst customer service both online and on the phone. 3 hour wait for calls, similar wait for online chat. I can't believe they are still in business. read more

First experience, switched over from Hawaiian Airlines to Atmos. Had to set up a new account with Atmos. Next day, tried signing in to account unable to because password incorrect(password was correct on my end). Selected *forgot my Password*. Created new password. Still didn't work. 6 attempts. Called customer service robot said, "agent will take call in 16mins". 80 mins later. Still waiting.... read more

Alaska Airlines - Alaska airlines customer service number - Airlines Near Me - Honolulu, Hawaii

Las Vegas the plane was late then we sat in the plane for 2 hrs! Missed my flight back to Hilo due to Alaska Airlines and they offered me $50 discount on my next trip! BUT will not credit me back for the flight I missed because of them!! read more

It got me where I a wanted to go on time and fairly comfortably in economy. No complaints. My flight crew: Awesome! What still needs to be worked out is the check-ins and my Hawaiian Airlines benefits. They're the same corporate but they're not the same airlines. If you book an itinerary with different airlines on different legs, be ready to have two accounts, one for each airline. Note your confirmation codes. There's two. One for Hawaiian, one for Alaska. If your first leg is on a Hawaiian, check in on the Hawaiian app. If it's on Alaska, on the return flight, for example, check in on the Alaska app. Two free bags on Hawaiian? No free bags on Alaska. (That was always the case, partner airlines don't recognize other airline's' benefits. Roll your carry-on bag to the gate and check it in for free.) Purchased your tickets on Hawaiian? No points on Alaska. Be sure to have a seat assignment before you order your free meal on Alaska, the order is tied to the seat. If you booked the low cost fare that assigns your seat at check-in, check in early online, and then, order your free meal. Enjoy. read more

Alaska Airlines - Maunakea above the clouds with Alaska Airlines. - Airlines Near Me - Honolulu, Hawaii

Leaving this review here as well in case Alaska doesn't check their Hawaiian reviews The Hawaiian airport staff at the Honolulu airport are always so argumentative and not helpful at all. Today I was threatened by the host named Rachel, to either "accept the seat I give or would you like to fly tomorrow?" Mind you, my seat was checked in, in a different zone, but day of she changed it. When I asked, her words were "I changed it up until the time we close doors", and so I said, can you see if there are different seats available (willing to pay if needed). And she said no. The doors are closing at 1235 take this seat or you can fly tomorrow. I then go into the plane and there are roughly 35 open seats and even open in the very row I was originally designated. And then I go and sit, and a flight attendant then tells me oh you may have to move because this row is for a family that is on their way. It is now 12:42 and the family has a whole row reserved for them. I asked a different attendant if I can upgrade and her words were "absolutely! Let me see what's available and I'll let you know what the cost is" so kind! Finally 12:50 the say the family isn't coming. So can I sit there? And the terminal staff doing a head count said "oh idk" I fly with Hawaiian monthly for work, I travel interisland and so far the flight attendants are generally very sweet, the service, before and after by the terminal staff is abysmal. App is awful. Customer service is worst. read more

From windows blowing out of the plane in the exit aisle to chats and calls to customer service that go unanswered... I'm giving them 1 star! I used miles to go from Honolulu to Guatemala recently and they changed my original flight from having 2 hours layover in LAX on the way to GUA to 8 hours layover!! I asked for a lounge pass to help make the time pass easier but they said no. To add insult to injury, I am an alaska airlines credit card holder so my check in bag should have been free but because they rebooked me on American Airlines (which is supposedly a code share partner) I had to pay for my bags. I can't even get in touch with anyone to ask for a refund. I asked the agents at the airport and they said I have to call but nobody answers the phone! The other weird thing was I had to get my bag at LAX on the way home from Guatemala and then recheck it to go to HNL even tho it was tagged the whole way thru. And the Alaska app and the American Airlines apps and the gate agents couldn't print my boarding pass all the way thru. I had to recheck into my flight during my layover in LAX. And switch gates 2 terminals over and clear customs during a 2 hour layover. I was stressed! I would not have made my connection if I had mobility issues or the lines were longer. Terrible experience all around. Definitely cancelling my credit card before it renews. read more

Alaska Airlines - High call waiting times confirmed. Been on hold for 1 hour 40 minutes. - Airlines Near Me - Honolulu, Hawaii

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Wow you guys really messed up a great airline by taking over Hawaiian Airlines and ruining it. Been sitting in the plane at the gate on Oahu waiting for almost an hour to taxi to leave. Meanwhile you got my Sous chef delayed on Kauai for over an hour. Get it together. Worst thing to happen to air travel in Hawaii since Mokulele closed. Been loyal to Hawaiian for a long time. Looks like I'm going to start flying Southwest. read more

Booking on Alaska Air SUCKS! You have to purchase your ticket BEFORE you can view the available seats! What if the flight only has crappy seats?! Too bad, you already bought the tickets! Surprise! read more

I've been flying Alaska for my whole life and in the last few years have noticed a drastic downturn in quality and reliability. 3/3 of my last flights have been cancelled or drastically delayed mere hours from the departure time. Most often after I've already arrived at the airport. They'll give you a pittance for your troubles though, and only useful for more of their unreliable flights. Their business model seems to rely on being the only carrier out of obscure places. Carrier of last resort anymore. I'll be driving to Seattle and Portland from now on. Thanks Alaska! I'm sure your upper brass and shareholders are fat and happy. This model won't last for long Prove me wrong and I'll edit my post. read more

What a cheap airline ! Delayed flight only give $15 voucher to eat at the airport, what can you buy, not even enough for a plate and a drink. So cheap. It ended up Cancelled the flight, one has to deplane and get the luggage and go home hoping can book tomorrow's flight but they said need to reconfirm. Wasted two days and lost two days. Not even compensated. OMG! Another person I know booked a flight but cancelled by Alaska, they have to cancel and completely rebooked from another airline. Terrible management and flight scheduling. Beware of cancelling flights if you choose to book them. There are many choices out there. Good luck to you. read more

I don't do reviews on yelp, but this one.. I had to make a review and an account. I got connected to a customer service representative named Alexa Andrews. I was trying to ask questions about a flight, she was rude, not helpful, caught an attitude. I will NOT be putting money towards this company due to poor customer service. I have never experienced this treatment from any other airline representative. read more

I have been having a terrible time connecting my Hawaiian Miles Rewards to Atmos Rewards. I have been trying since Nov. 2025. I am no longer am using my Hawaiian Airlines MC, nor will I use it until my Hawaiian Miles are transferred to Atmos. I called Atmos today and was told there was a two hour wait. After one hour my call was dropped. It must be that many people are upset with this transition. I don't have to use Alaska Airlines to fly nor their charge card. read more

Terrible experience with Alaska air and this wasn't the first time. Flew from Honolulu to SeaTac, SeaTac to Redmond Oregon. Leg from SeaTac to Oregon got cancelled due to mechanical problems. Got rebooked for the last flight which was 16 hours later. We needed to get to Oregon for a wedding so decided to rent a car and drive for 7 hours to get to Oregon on time for wedding. Was told that we could get reimbursed for our expenses. Rental, food, etc. So gave a copy of all our receipts and made a claim to Alaska air. They emailed back and told us what our reimbursement was, excluding gas. They said they don't reimburse for gas??? So questioned them and their reason was it's their policy? Don't get it. Our flight gets cancelled because of the airlines. Couldn't find an earlier flight due to no one knowing what or how to do it? Everyone gave a different answer at the airport. Like a chicken without a head. Terrible training for Alaska air and sad that Hawaiian air is together with them now. Not enough staff to take care of nothing when flights get cancelled. Don't know how they expect anyone to drive without having gas as an expense. Spoke to someone who works for Alaska and he said that management doesn't listen to their employees. Hope they change things with this airline or no one will fly with them. Tried twice with this company but don't think we will be flying with them again. So disappointed with the all around experience. We also didn't get our luggage till the next day because 1-it was already tagged, 2-you need to fly with your luggage, 3-you can go down to claim your luggage but need to wait 3-4 hours for them to retrieve it. We were told those 3 things by 3 different employees. So which is it??? This airlines does not have enough staff to deal with this situation. And they also need better training so everyone is on the same page. SO FRUSTRATING!!! read more

I am not sure what happened to this airlines, because at some point in time many many moons ago, they were good. The last 2 experiences i had were not good! They are NEVER on time, which caused my family of 5 with a toddler to miss our connecting flight, with NO connections for 16 hours. This current trip, was 2 hours delayed going to my destination and NOW currently I have been stuck on the plane for an hour because we have NO gate to taxi to. My daughter has a presentation that she just found out is due and my 3 YO son is forced to not sleep yet because they are waiting for our plane to arrive to the gate and deplane. This is unacceptable service! read more

Customer Service: First call 9:05pm, asked for call back in 1.5 hour. Two hours later, no call back. 2.5 hours later they called back only to put me on hold again! So as of now, 11:38pm...... still on hold!!!!! read more

Alaska Airlines SFO to HNL AS877 on Thursday, 06JUL2023 Overall 4/5 Preboarding 5/5 The fight was delayed... that is totally acceptable and expected especially flying into SFO.  Flying SFO to HNL on a Thursday. The boarding process went quickly and smoothly.  Terminal staff at Gate D3 did a good job in keeping the jetway clear and orderly. The Plane 4/5 Flying a Boeing 737-9 MAX. First class seating does not have in seat entertainment system.  You need to set your device to Airplane mode...then turn on the internet connection and connect to Alaskawifi.com.  Note if you have an older device, it may not work.  I tried using an ipad running iOS12 and it failed to connect.  There was notice or any other warning about system requirements..   The Seat 3.5/5 I was sitting in the First Class cabin in a 2 /2 4 row configuration.  The seat and cabin area looked clean and well maintained, however the cleaning crew really need to do a better job... there was a used napkin in the seat back in front of me.  The seat itself was very comfortable with plenty of of leg room, needed for a 5 hour 12 minute flight. When we arrived water and blanket were waiting for us.  I love have a storage on the side of the seat for my phone or tablet.   There were an easily accessible universal power outlet and USB  port in the center column between the seats. Service Staff 5/5 Jen was the First Class Attendant, she was friendly and very personable.  She really made us  feel welcomed.  Awesome job.  The entire flight staff appeared to work well together and are a really good time. The Food 4/5 I ordered the huli huli chicken.  The saffron rice was more like a rice pilaf had bit of fruit notes might have been from the pineapple but either way I liked it.  The chicken breast was not dry (I detected a bit of skin so it was not a fully skinless)...the ginger chutney gave the dish a really balance.  The sesame drizzled green bean still had a crunch, i appreciate that.    The pineapple actually tasted like a warmed slightly tart apple...really interesting.    Warmed olive bread with butter...delish.  I am not a big black olive fan but the flavor was really mild and not over powering.  You cannot go wrong with adding some butter to bread.  The quinoa/couscous salad with pomegranate and mango was tasty and refreshing.  The mango was ripe and sweet.  It is a bit difficult to eat qunioa from  such a small bowl though. I had a taste of my wife's miso cod... one word..."fishy".  Overly fishy, much more than I would expect from a cold water oily white fish.  I am glad i got the chicken. Dessert was a passionfruit mousse.  Light and and flavorful.  A true delight.  Sweet with just hint of tartness.  It is passionfruit. Restroom 2.5/5 The first class restroom is smaller than most porta potties.  Barely have enough space to turn around.  No amenities, but the hand soap's scent was enjoyable...like a floral citrus.  Sink water was warm and I left feeling both relieved and clean. read more

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First class seating from MCO to PDX. Welcomed aboard & already had water waiting at our seat. Nice choices for our meal, drinks served & refilled promptly. The leg room is perfect, comfortable seats. Snacks served near the end of the flight with an encouragement to take multiple for later. Will def travel with them in 1st class again! read more

Alaska Airlines - Spacious & footrest up - Airlines Near Me - Honolulu, Hawaii

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I want to take a moment to commend Alaska Airlines for the exceptional customer service we received during our trip from Boston to Honolulu. The flight from Boston to San Diego was delayed due to A/C issues. The delay caused us to miss the connecting flight to Honolulu. The customer service representative I called was totally professional, and after researching options, we determined the best choice was to depart from LAX the next morning on a direct flight to Honolulu. We were told to hire an Uber for the 2-1/2 hour ride to LA. We stayed at a hotel near the airport (with free shuttle service), and returned to Honolulu the next morning. I was fully reimbursed (nearly $500) for the Uber, hotel and meals within 7 days via direct deposit to my debit card. The entire experience, although difficult at first, was expertly handled by Alaska Airlines and I am extremely satisfied with the experience! read more

I will never fly this airline again. After an 1:45 min delay we are still here waiting to take off on the plane. We have been here for more then 25 mins with no take eta. They announced it was because of bags moving from one side to the other. That's straight bull crap cause it shouldn't take more than 30 mins. Alaska you have a lot of explaining to do. Now after waiting 45 mins on the plane they just announced it's because of performance numbers. And you're not allowed to use the bathroom or anything this is turning into spirt airlines. Truly the worst everyone should boycott this shitty airline. read more

Where should I start ? First of all airlines always recommended to check in early at least 3 hrs prior to departure. I got to the airport at 8:15pm flight departing @ 11:05pm. The Alaska Airlines counter was not open at all it was all dark . Also the Agriculture scan machine had a signage open at 8:30pm. Time went by and the lines got longer . The First Alaska agent didn't show up until 8:50pm. So I got my bags tag with the agricultural agent than you needed to go into another line to wait for self check in . This trip I was booked in first class there were no visible signage for first class passengers. Luckily I heard the agent call out first class passenger and elite members can come to the front . So ok I went in front of the line . Only to wait for another 20mins or so because a porter helped this Samoan family with about total 10 big plastic bins. Also big Epic fail the 2 Alaska Airlines agent was helping this big family with bag tags and boarding passes . You would think a agent would be helping the first class passengers first . This other family I remind you they was in coach class. The porter should have taken this family to the other coach line not the first class line . Very unorganized in Daniel K Inouye check in procedures @ Alaska Airlines. Another point I want to make is that I could be wrong but I thought the first class cabin lavatory is only reserved for first class passengers? Well on Alaska Airlines they do not enforce this rule because I seen many passengers from behind the plane coach coming up front to use our Lavatory. It could be because the way the Airplane is set up there's only a curtain separating first class cabin and coach . Like Hawaiian Airlines there's a wall separating the 2 cabins . I don't know why but if your paying full price first class tickets or your a 100,000 mile flyer you would think you'll have a V.I.P service . Faster check in lines also no coach customer using your bathroom. The in flight service was very good so they made up some points in my rating if not I would have rated Alaska Airlines under average. Especially this is my first time experiencing this particular airlines which nowadays the competition is very stiff they need to improve to win back my loyalty. So overall rating 3 Stars Service only 2.5 Stars read more

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Landed 45 minutes ago and still on the plane cause there's no gate open and pilot says it's going to be a while more wtf that's why we fly Hawaiian airlines but Alaska cancel our flights read more