Our first time flying with Japan Airlines . Staff members were very friendly and helpful. Checking in was a lot easier and better than flying domestic airlines. We could've brought 2 pieces of luggage each all inclusive with your airfare. We were blessed to have access to their Sakura lounge. Beautiful lounge great selection of food, snacks, and drinks. . Their customer service is amazing a higher level than our domestic counterparts. Highly recommended for international travel. read more

Japan Airlines - Japan Airlines Sakura Lounge - Airlines Near Me - Honolulu, Hawaii

Great...staff were amazing, everything was on time, everything repeated in English. The bad, I've sat on many Boeing 787-9 with American Airlines and the seats were ok. The Boeing 787-9 from Japan airlines was god awful. Like sitting on concrete. Had a 7.5 hour flight from Nagoya Japan to Honolulu Hawaii and it was almost unbearable. Put some cushion in your seats! read more

This flight was from HNL-HND-TSA on 10/22/25, with a side trip flight TPE-NRT on 10/28, then a final return flight HND-HNL on 11/02. All my reviews while on vacation are on my TripAdvisor account. Me and my other half's first time flying on JAL was way back when the airline use to operate the B747 between Honolulu and Narita. I purposely booked this flight because my cousin and his other half had specific dates on their flight itinerary using One World Alliance Airlines. JAL is a part of One World serving all of Japan, across Asia, USA and many destinations around the world with partners including Cathay Pacific. Booking online is easy. Online check-in wasn't successful, but with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security with TSA Precheck only in Honolulu or another US Airport. I must say, all of JAL's ground staff from check-in to boarding were exceptional, efficient and friendly! While seated in economy, service is fantastic. Free onboard entertainment on each seat back IFE. WiFi is only complimentary in Business and First Class. My other half had his customer and his partner sitting in Premium Economy on this flight segment as well as the connecting flight from HND-TSA. Between Honolulu and Haneda, onboard amenities were a pillow & blanket, earphones, eye shades, complimentary meals including a pre-arrival snack, complimentary alcohol including red or white wine, and beer. Fortunately this wasn't a completely full load of passengers, I was able to lay down in the middle row the whole entire flight! This flight departed from Gate D2, but decided to visit a Starbucks with air con as we waited for our flight to depart. Maybe in the future if we're booked in Business or Premium Economy I'd update my review for later. read more

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Flew japan airlines in October 2025. First time for us flying Japan airlines to Tokyo and overall it was an ok experience. First of all it took us forever to check in, maybe like an hour half total. We waited in line for maybe like 30 mins and then spent 1 hour with the agent. We had a lap infant and somehow we loss all our seats that we had originally picked so they were scrambling to try find us seats together. The flight itself was pretty nice though. I requested a bassinet seat so my son could use that when he took his nap. The seat next to me was empty so it didn't feel as crowded. Food was pretty decent and service was exceptional on the flight, better than even service on my first class flight on ANA. Will be flying on JAL again this year so I'm looking forward to it. read more

Japan Airlines - Bassinet seat - Airlines Near Me - Honolulu, Hawaii

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Such a difference flying with Japan Airlines The meals served are definitely better and included in an international flight. The flight attendants are ALL young, slender, cordial and pretty. We rode on this airlines from Honolulu to Haneda and back. Our tour to Okinawa and Tokyo booked 17 of us plus one tour escort on the same flight. Seats were not assigned til we checked in but my request for an aisle seat was granted. One flight attendant who escorted us to our seats kindly showed me an extra roomy restroom on the left side of the plane since we were one of the first on board. I'd fly on this airline again in a heartbeat. read more

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Offering a comparison of Japan Airlines and ANA (All Nippon Airways): In comparison to ANA: - Kids meals are standard on JAL (Kids meals must be requested on ANA) - Miso soup is served with every meal on JAL - Meals are better on ANA (There was hardly any beef in this "gyudon.") - JAL offers discounted fares for children (2-11) on international flights (ANA terminated their child fares on 1/31/24). Overall, I've had great experiences with JAL. Would highly recommend! read more

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May 2025 flight to Osaka Japan & back to HNL on Japan Airlines was awesome. Plane is clean, spacious & upscale for economy! Food, drink/snacks were outstanding! Flight attendants were gracious/professional! I normally fly the local airline with extra comfort (paying extra). JAL economy seats were much better than the extra comfort! Planning another Japan visit soon and will definitely fly JAL! Other airlines should take note or just learn from Japan Airlines! read more

It's been a minute since I've been on this side of HNL. Our 2024 vacation to Japan is the reason for the return! Our bags from OGG were automatically transferred so all we had to do was check in at the gate counter. The plane was a Boeing 787-9, not too big, not too small but just right. We normally fly first or biz, but due to our late booking, we got stuck in steerage, I mean coach, which wasn't as bad as I had imagined. Seating was 2-4-2 with ample leg room. We received a delish welcome snack (arare), dinner (teri chicken & rice or mushroom cream pasta), snack with dessert (tuna sand & Haagen Dazs ice cream) and all the drinks our hearts desired. The movies were lacking though, very dated and not plentiful, so definitely download your own! Power outlets are beneath all seats. SERVICE: Asian airline service is second to none, from the counter, to the flight attendants and everyone else involved. Take note, America. Yeah, right... OVERALL: Your best option for travel to The Land of the Rising Sun. read more

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I HATE flying so my giving 5 stars to an airlines is truly saying something. I didn't notice the amenities in the bathroom, so not sure if they still have the perks that Jace mentioned in his review (jealous!), but I was impressed with the bidets in the toilet - it felt like we were already in Japan! I loved all the food options - we weren't able to figure out how to get the kids bentos (too cute!, someone mentioned to call in for the kids bentos if you booked using miles), but we ordered the fruit plate cause we knew our kids are picky but would totally go for the fruit. I enjoyed the entire mapo tofu bento and fruit, the kids shared the other chicken pasta dish, and my husband enjoyed their vegan options. We all felt like we were in first class for a moment when we enjoyed their ice cream!! The kids were also thrilled that miso soup was a beverage option! They also put lids and straws on the kids' beverages (made me think of the time on the other airlines that didn't, and apple juice went alllll over) and gave us a complimentary drawing pad - so smart and thoughtful! The complimentary eye mask provided excellent coverage for a relaxing trip! And when my phone ran out of interesting downloaded stuff to view, I enjoyed their movie and tv options on their screens. Even though I can't stand flying, I was really happy with our experience! read more

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JAL is hands down the best airline I've flown on. The seats are roomier than HAL, the food is waaaay better than HAL, and the flight attendants were friendlier and provided exceptional service. I wish I could fly with them all the time, but I guess you get what you pay for! There is a reason they are more expensive than other airlines. It shows in the food, comfort, and service. read more

Pardon my Japanese "旅はまだ途中だぞ!" As my journey is still in the process Japan Airlines is my go to for all things Japan travels as they just do everything right. Just from the start as booked Business Class I don't miss looking at the economy line (sorry!) as you sail in the designated area and the check in process was just a breeze...walk up and get processed. They checked our bags and noticed that one of the lock wasn't a TSA lock which save us the possible damage it could have cause so I got it removed and continued to give us all the information we needed and we were on our way. The check in process was just as smooth directing us to our seats and instantly got me all relaxed as the comfort reclining seats shuts my whole vibe down as I checked out the menu to decide on which one which is usual the western as it doesn't have much seafood along with a Blood Mary...omg totally developed my deep asian glow, we do have unlimited request for snacks and drinks which was nice though I did sleep through most of the time. Just before landing we were given a warm eye mask where with a click it warms up to give you a fresh look after a long 8hrs 20mins flight. Thank you for taking great care of my journey as it's a plan that I was just something I needed so badly. どうもありがとうございます！ read more

Japan Airlines - Airlines Near Me - Honolulu, Hawaii

I flew on JAL business, premium eco class and domestic first class and can say that JAL is an exceptional carrier. The attendants are attentive to your needs. The food is exceptionally good. Especially the domestic first class meal I found the to be delicious. The business class seat and premium eco seats were the older model configuration so it was not as good as the other Japan carrier. However the premium eco seats had the shell back that allowed you to recline and not bother the person sitting behind you. Domestic first class seats is the same as the new international premium eco seat but with more legroom. It is a good seat that I would fly international premium eco if the plane carried that seat. Business and premium eco allow you to have access to the lounge which is a savor when flying back to your home country. Domestic first class allows you access to the first class lounge which pays for itself. There is something about walking past the large brown doors...... I will fly on JAL again. read more

Good Quality services on Japan Airlines Plane Good Airplane Meals good Drinks and good time to watch the tv show connecting flights to Japan and Hawaii read more

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We didn't even fly on Japan airlines. Yet, I feel highly compelled to give them a five star review. We lost a piece of luggage while flying with Hawaiian Airlines. For the record, this was not Hawaiian Airlines's fault. Upon discovering bag was missing. We asked for help at the baggage claim in Osaka. Airport staff chose to have Japan airline look into the matter. We called Hawaiian Airlines lost and found baggage at Lihue airport five times and left multiple messages. Japan Airlines was the only entity able to get through to them. If it wasn't for Japan, Airlines, we would've never found this bag! Deep bow to Japan Airlines. They kept trying even after we gave up! read more

Flying to Asia, and want to fly in comfort, with great food and amenities. Try booking with Japan Airlines (JAL). Ohh how I love flying with Asian airliners like Japan Air, the only problem is their miles card isn't as competitive than my current (local to my state) but I'd fly JAL every time I head to Asia if I could. As in all international flights in and out of HNL come through Terminal 2, JAL is reasonably placed in the middle, next to the Agriculture Check and a TSA and TSA-precheck checkpoints. Of course, each airport is different, even between Japan's domestic and international flights, so your mileage may vary for your checkin experience, even with JAL. The main prize is the plane. The vehicle that takes you off the island and into another land. Their planes are soo spacious and comfy in coach. Yes, coach! Starting with their seats. I feel hip to hip is the same on any plane, but leg room is definitely roomier. Wonder how Business and First Class feel? One day. Entertainment. Love the free entertainment console they offer and for free. Has a USB-A outlet and touch screen panel to interact with the various options the offer, like Movies, Music, and Games. I enjoyed the console with the pull out remote... was easier to play all the games instead of having to hold your hand up at the screen the whole time. Food. Ugh, soo good for airline food. I remember having a crab salad, chicken karaage, miso soup and something else, but they won me over with giving us ice cream with the meal... *fist pump* Restrooms. Now these are not the largest nor the tallest restrooms, but the ones I used in coach seemed to be like something from the Jetsons cartoons. Pre-packaged toothbrushes and tooth paste, pre-packed combs, air purifier, but the coolest thing in this restroom is the bidet. They have an electric bidet in the toilet! Almost like getting off the plane and walking into a spa... unreal! Service is on par with the culture, and very attentive and caring. I took a nap during the second meal and they left me a little goodie bag with the sandwich and cookienthey served and a mini bottled water. Too Good! Once things settle down and flying is more available, I will be looking at JAL to see where we can go next. Till my next adventure, Fly On! Pau! read more

Cannot beat JAL. The 1st thing I realized is that I didn't need to be a jacka$$ and rush into the plane to hurry and get overhead cargo space. It appears that enough people follow the carryon rules that even though I was absolutely the last person to get on the plane, I had the entire space above me available for my backpack. The 2nd thing is space. I don't know the actual dimensions, but I didn't feel cramped, neither did my family. They asked me if we were in the economy class. 3rd, the food is GOOD! There is real silverware with meals that you can't repurpose for bricks. I even prefer the simple sandwich snack they served than the hard brick sandwiches that come from other airlines. And desert was ICE CREAM! Yes, not a stupid cookie. 4th, the bathrooms are larger. Yup... you can turn around and to the hokey-pokey if you want. 5th, the windows gradually shade to your liking. If you want to block the sun but still see outside, press a button to your liking and boom! You don't have to squint or disturb the person sleeping next to you. 6th, they give EVERYONE free earphones. So if you forget your earphones and are tired of reading lips for the movies... don't worry. 7th, it's quiet. Compared to other airlines. And there was no drama. read more

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Overall, a very good experience flying this airline multiple times. International flights age very good, domestic connections are ok. International - for group flights, you don't get seat assignments until check in, but we generally get seats requested(one aisle and one window). The flights are generally on time. Service is pretty good, interior of plane seems cleaner than other airlines. Meals aren't like before Covid, but generally tasty. Love that they serve ice cream for dessert! Entertainment - movie selection is ok. Seats - ok. Domestic flights - if you get through customs early enough you can check your bag at the counter in the international terminal just outside the exit from baggage claim in Haneda, which is very convenient. My experience in multiple flights - these are delayed (from Haneda, Kansai)... so not as good as the international flights. Service is quite abbreviated, only a few drinks (coffee, tea hot or cold, water, juice) are served, and no little pkg of pretzel, rice cracker, or the like even on flights that are two or more hours. They partner with Hawaiian airlines and often do code share flights. You can also earn (less) Hawaiian air miles on some flights if you prefer that over JAL miles. read more

As a result of Covid19 and our inability to fly to Osaka, this review is about the JAL phone service. Along with thousands of other travelers concerned about their flight during this crazy time, we had to call and cancel. Naturally their call center was overwhelmed. Naturally we were saddened to have to cancel. But when you have lemons, you make lemonade. Per social distancing rules, we dialed in. Thank you JAL for having a toll free number for U.S. residents to use and for having English speaking phone operators. Regardless of our two hour wait time, the pleasant lady who answered our call was super kind and patient. She treated us as if we were her first customers and our situation was not stressful to her. In a matter of minutes, she pulled up our reservations, gave us the update, and expeditiously handled our call with the most professionalism I ever encountered over the phone. Domo arigato, we'll see Sakura blossoms next season! read more

Japan Airlines - :( Had to cancel....Sakura Season next year! - Airlines Near Me - Honolulu, Hawaii

Best service I have experienced to date. Last month we had the privilege to fly JAL to Haneda and back to Honolulu. Seats were comfortable and felt more cushioned than other airlines. Superior service, attendants are just attentive enough and extremely responsive to any questions or assistance you may need. I witnessed attendants assist an elderly lady that required special assistance to go to the restroom. The attendants let the lady's family sleep while they physically assisted the woman to the restroom, I also witnessed the attendants prep the restroom before the ladies visit. The attendants did this at least 3 times, just AMAZING! I believe JAL's bank of restrooms have an one restroom that was extra spacious. I witnessed how they actually kept the cabin clean and spotless. Food was good, no charge for wine with dinner. Our entertainment screens were spotty and they came back three times to try to rectify the problem, genuine concern, finally they provided us with a voucher for free wi-fi for our next trip. I would pay a premium over US airlines for JAL's comfort and service. Ichiban! read more

Flight to Narita Airport via Japan Airlines from Honolulu... Our tour company booked our flights on Japan Airlines. We got credited partial miles on Hawaiian Airlines since they're partners. Our tour leader told us that we would get a meal and a snack, so I didn't really bring food with me on the plane. In preparation, I looked at the Beverage Menu... oooh... something different: JAL Original Drink - SKY TIME "Kiwi". Of course, I got it! Ummm... it was like a melona-ish flavor. I got Orange Juice for the next round. Haha! The meal was ok! I liked the green salad the best! The snack was a pasta topped with a sweet ground beef topping. My favorite was the Big Island Cookies! Yum! The authentic hot green tea was a winner - I had two cups! I also appreciated the free luggage, the polite service, and personal monitors. I sure saw a lot of movies! Also, in the restroom, toothbrushes and toothpaste are provided for customers' comfort...how thoughtful! We each got a blanket and a pillow, even though it was a daytime flight. The landing was so smooth that my travel partner didn't even know that we touched down! I think I still would want to fly Hawaiian Airlines to compare. I'm a loyal customer of HAL and Japan Airlines gives some great competition! read more

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Here's a bit of my flying background and the airlines I've flown with: Delta, American, Western (my age is showing), Pan Am (again, age showing), Alaska, Southwest, United, Hawaiian, Aloha, Mokulele, Alitalia, Korean, and last but not least, Air Asia X which I have an unlimited hatred for. I've flown Japan Airlines but that's when I was a child and didn't remember much about it. Last year I flew cheap with Air Asia X to Japan but after that really bad experience, I decided to fly with Japan Airlines, at the insistence of my aunt, who is a pretty fancy-pants type of woman, and I was immediately glad that she had the great foresight into convincing me to travel JAL. I purchased round-trip tickets from Oahu to Kansai, then Narita Tokyo back to Oahu, which is a multi-city ticket and tends to be more expensive, from a travel agent (Kintetsu Travel) for $770 in economy, which was pretty good, given my husband's airfare from Oahu to Arizona and back cost him more than my flight to Japan. It would have been cheaper if we stuck to arriving and leaving at the same airport but our itinerary did not dictate a single-city arrival/departure. At this fare, it was non-refundable, non-changeable and there was no assigned seating, but that was OK with me as I got to ask for either an aisle or window seat coming and going. What I LOVED about JAL: 1) lots of leg room, even in economy! 2) Free in-flight entertainment on your touch-screen, including headphones (also free of charge). Plus a handy USB port for charging. 3) amazing meals. We got fed twice on our day flight out, and on our return, got one meal coming back (night flight) and a "breakfast" bag which included a danish and water. Plus, all the wine we wanted, free! 4) blanket and pillow 5) warm wash cloth service 6) frequent offerings for drinks such as tea, coffee, orange juice, water 7) toothbrush and toothpaste in the bathroom (later all gone) 8) clean and well-stocked bathrooms (pretty important for me) 9) super clean airplane, both coming and going. The filthiest airlines I flew on was Delta. 10) The service was great and they are ON TIME and reliable, nothing Air Asia was not - another huge plus. Plus, as an economy flier, you get TWO 50 lb max weight checked in luggage, a carry-on and a personal item such as backpack/purse. If you go first class you get THREE 70 lb max weight checked in luggage! This was a huge plus for me as shopping in Japan is one of the main reasons I go there (read my review about Daniel K Inouye airport immigrations and how I got accused as being a candy smuggler). I told my aunt that JAL was so amazing that they feed you, give you wine and beer, they give you all the amenities, with great service, a generous baggage allowance, and on time and she said, "of course, that's a given and that's the way it should be" and she says this because she doesn't know the poor quality of the other airlines, being that she only flies on JAL, and knows not the horrors of other airlines...what a "Virgin"...haha. JAL is business-savvy to keep customers loyal with great service and perks that other airlines do not give, and for this, they now have one more loyal JAL customer! read more

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The beverage service came around in premium economy. My husband asked for a beer and got a whole can and a cup of ice. I asked for a Diet Coke. So, I got a cup of soda. The flight attendant refused to give me the can when asked. We paid $2000 each to sit in this section because of my husband's surgery and these people can't give up a can of soda but a can of beer is okay? read more

To get to Bangkok from Hawaii, you'll have to go through Narita, Tokyo- and to get there, I hope you have the privilege of riding with JAL. Japan Airlines was top notch from before take off to landing. The gate clerks went above and beyond and went through the hassle of changing a spelling error on my middle name on my boarding pass (this is not as easy as it sounds, I promise you that). They bow ceremoniously to their passengers at the departure gate and send you on your way. The seats have your own individual entertainment centers. They are equipped with touch screen and remote controls. The seat back facing you is full of handy hooks and pockets to store items, they even have an all important USB port to charge your stuff. They start and finish your flight with a fresh HOT towel, perfect for refreshing your face and cleaning your hands. All flight long, the stewardesses walk up and down and politely offer drinks and refreshments. Those who fly often probably already know this, but for those who don't, like me... the alcohol is FREE and UNLIMITED! Just don't get carried away and get cut off or worse, detained for public intoxication. The food is delicious and well thought out. You get a full meal with several side dishes. Japanese meals usually come with several sides like pickles, salads, breads etc. individual portions are small but they all add up to a very satisfying meal. I noticed a difference in cuisine from Hawaii to Japan, then from Japan to Bangkok- which was great! Japanese food and then Thai food! Lucky. I loved the entire experience. The flight to Japan had an all Japanese crew, the connecting flight to Thailand had a mix of Thai and Japanese crew. Both legs of the journey were so enjoyable. Sat down. Ate a bunch of food. Watched a bunch of movies. Did some light drinking and reading. Slept. Arrived! Arigato Gozaimasu JAL! read more

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Excellent airline to use when going to/from Japan. Friendly staff and great customer service. Seats on the planes are comfortable and you can stretch your legs. Food tastes good, and they come by often to offer drinks. read more

We flew JAL recently from Singapore to Narita Airport to Hawaii and I would highly recommend JAL airline. The chair for the airline is larger than other airlines since I had plenty leg and elbow room. I felt comfortable the whole flight so can't complain too much. The in flight entertainment content was plentiful so if you stay awake the whole way you won't be bored. The staff was very helpful and service was excellent. read more

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I received an email stating that my flight has been canceled so one of the methods to re-arrange our flights was to call the international phone line for reservations. I promptly called the 1-800 number and was waiting on the line for 45 minutes and I couldn't wait any longer so i hung up and called later when I had a little more time. At this time I waited 2 hours and no one answered the call. Come on Japan Airlines you used to be top notch with a powerful name in the business but now I think you are the worst in the business. So sad that you have this type of customer service. read more

Professional and friendly personell. The food was excellent and all the extras (the little things that make the experience all that more enjoyable). The thing that made it extra special was that I was flying from Japan back home to Hawai'i on my Birthday May 12th (I actually got two birthdays because we flew across the International Dateline) but just before we landed a Flight Attendant gave me a gift from JAL which included a little JAL airplane. It was so unexpected but THAT personal touch made JAL my FAVORITE airlines! Best experience ever! read more

Japan Airlines - Given to me for my Birthday by JAL! - Airlines Near Me - Honolulu, Hawaii

Without reading the other review for Japan Airline, I had the foresight to assume an airline from Japan would have seafood in their meals. Duh. So though I am not vegetarian, I ordered vegetarian meals when making my flight. The food was great! I remember the mushroom curry and polenta loaf meals were pretty darn good. There were non-fish options available, like chicken curry, but a lot of the sides had bonito, etc. on them. I ALWAYS request veggie meals on flights. Much safer. Japan Airline's service was awesome, and there's more legroom for economy class than in planes owned by any US airline as well as China Air. I think airline companies in the US should just give up and let Japan Airline take over, though it would suck for people in the US that would lose their jobs. But hey, the better product should win. read more

What a great airline! Great service: The flight attendants are attentive and friendly. On every flight, they offered my kids a choice of treats: a deck of cards, a plush 747/binocular combo, a 747 model with stand, a small model propeller plane, funny pull-the-string plush airplane that skids along the tray table...the kids were more thrilled with these baubles than they were with the pricier things we got in Hong Kong. Great food: The food was tasty and plentiful. And since it's an international flight, the spirits are free...I had a nice glass of wine with dinner. The in-seat entertainment center with choice of movies was great, and the kids loved it. No more whining, "Are we there yet?" There is just no comparison between this airline and a domestic airline, or between this and a less-than-stellar international airline, like China Airlines. And, unlike another Yelp reviewer who can afford to fly first-class, I am a lower-middle-class proletariat who can only afford coach (and it set me back for awhile, let me tell you), but on this airline, it was pretty decent. The only caveat I have is that in coach, the seats are a bit skinny, and if you are a bit wide in the bum, you may be uncomfortable between the arm rests. read more

Wow! Flying can actually be a pleasure rather than something just to be tolerated. I flew from HNL to Kansai and returned from Narita and the high level of service I received on JAL was simply amazing. The flight attendants are always smiling and extremely courteous. By comparison the staff on United and American always seem to look like they have something else better to do and whenever you ask for something they make you feel as if you're interrupting them. But another great reason to fly JAL is that they have their own beverage called Sky Time. It's a non-carbonated drink with real yuzu citrus juice and desalinized sea water. It's so refreshing and different, I was addicted to it on my flights and drank all I could. Good thing I binged because I can't find it for sale in the U.S. read more

If you or your family have flown JAL many times, you can exchange the frequent miles into JAL coupons @10,000 miles = 12,000 Yen and dine at the restaurants in Kahala hotel, i.e. Plumeria or Hoku's. You can partially pay the restaurant bill by redeeming JMB coupon and the rest in credit/cash. read more

I've always had outstanding service with JAL! There are other airlines to choose from but I would never do so willingly, perhaps Hawaiian to get rid of some points - not even sure about that though. I fly an international carrier whenever I have the chance, the difference in service between international and domestic carriers is generally night and day. I LOVE JAL!!!! JAL is especially good to travel with if you have small kids. The staff are very kid friendly and there are kid-geared toys and food for them. Under 2 make sure to request bulkhead and get a bassinet. We flew business class once to/from Tokyo and it was a costly but totally luxurious treat (before our kids happened). Service, friendliness and professionalism. read more

I have been using this airline for all my life, recent 15 years between Honolulu and Japan. I am happy with their service. After 9/11, the flights destinations were eliminated. That was not easy for me. Now, Hawaiian flies to where JAL eliminated... I will see how it goes. read more

Seriously, the only way to fly! I don't care if US domestic airlines were offering half the price of JAL to fly to Japan, I'd still fly JAL. Service and comfort are no comparison! First, the seats are very comfortable, even in economy. Second, they service you food that's edible! The food on US airlines is an embarrassment. Third, no baggage fee's. Then again, I think this only happens in the US where greed rules! Fourth, premium economy is really premium economy. You get access to the lounge that's comfortable and has great food. Seats are a serious upgrade over economy (that's already pretty good). I think US airlines just give you more legroom. That's it! Fifth, clean bathrooms with washlets. Can you believe that? I had heard that the flight attendants go in periodically to clean the bathrooms during flights. Sixth, flight attendants are impeccably dressed and made up. Um, what do you get on US airlines? There's probably more reasons JAL is better than any US airline but I think you get the idea. I think ANA is similar as are Singapore, Korean, etc. I know most travelers are on a budget but if you can splurge a little fly JAL and I know you'll be pleasantly surprised at how nice it can be flying. read more

We booked the flight to Okinawa through Nagoya. But the flight got delayed for Typhoon. They apolosizd upon the check in. "It's our fault:(" We said Nooo it's Natural disaster, not ur fault!!" They got us new flight and hotel for us. Also got a $20 foods ticket for a airport restaurant and Lounge entree. We r super hungry so it helped us a lot. And the lounge had nice alcohols n foods like small line ramen, sandwich,musubi snacks and fruits. I was already feeling better! read more

I expected more of Japan airlines with all the hyped up reviews. It was not the most comfortable in premium economy...The seats were awkward and hard...the leg rest ending in uncomfortable position. The food was far from great..a little meat, their meat hash dish...with Gravy on it....nothing special...not a nice Japanese like meal I expected. Don't waste on money on Premium economy...it is not worth the extra money.....not even a little bit... read more

I'd like to say the staff her were extremely kind and sincere. I brought my mother in on May 31st because she had to return to hong kong and she had recently injured her leg. So the airlines brought in attendants to look after and escort her and even brought her to the lounge to wait for her flight. Everything was wonderful until the layover in Japan where an attendant just left her somewhere random and left. But upon arrival she was well taken care of. If I could I'd like to solely give the Japan airlines in hawaii 10/5 stars but as a whole the Japan layover was rather negative. read more

An initial delay caused us to miss our connecting flight from Narita to Hong Kong, so we were given hotel accommodations overnight in Tokyo, including dinner and breakfast buffets. I requested a reimbursement for the cost of our unused hotel night in Hong Kong. I received both a prompt apology and the reimbursement. I call that wonderful customer service! read more

I went to Japan for a trip using JAL recently and I want to give them five stars for their excellent service and full amenities. Every seat had a blanket, pillow, slippers, headphones, and private tv screen full of games and movies. They give a free toy or book to the kids which my daughter loved, and hot oshibori service at takeoff and landing, and free alcohol, and even free travel toothbrushes in the bathroom in case your mouth feels gross. All the staff were very nice and hospitable even though I imagine they have to put up with so much shit from people and are pretty tired from flying all the damn time. Kudos to them. .....BUT I had to knock off one star because on the way back to HNL, their in flight meal was horrible. Now, my husband is the head chef of a restaurant, been in the business almost 20 years specializing in Japanese cuisine from sushi and tempura to kaiseki and fugu (he has a license) I am just an omnivore and bottomless pit who will eat anything not nailed down until my stomach is full and then I head to the dessert table. Ever seen Anthony Bourdain's show? I would love to be him. I get hungry and jealous when I watch his travel shows. Grasshoppers? Like little shrimpies without the fishy taste. Pigeon? It's like a very small chicken. Raw turtle liver? AWESOME with a little sesame oil and salt. But this meal....this meal....There were things on it that we just could not eat. The first thing I sampled was something that was two shrimps in a bowl of avocado puree with chunks of grapefruit and grapefruit-herb jelly on top....it was absolutely disgusting. My husband thought it may be spoiled because it was just so sour for a savory salad dish but it wasn't spoiled, just a very bad combination of flavors. There was a green salad with "truffle" dressing which basically tasted like your average wafu dressing with a very strong, bitter overtone of earthy.....dirt. It tasted like dirt. The main dish was a fried ham and cheese cutlet, which wasn't bad because it's very hard to make a deep fried hunk of cheese and lunchmeat taste bad (this is why there are so many fat people in the world) but the "ratatouille" that came with it tasted like a Chinese sweet and sour sauce.....not horrible...but just confusing as hell because I have never seen a ratatouille recipe calling for lemon juice or vinegar. The dessert was a lemon-carrot cake and mousse, which sounded awesome in the description but was disappointing at best. It came with a dry multigrain dinner roll. Now, the food we had on the JAL flight over to Narita was fine, absolutely no complaints to be made there.....it was just the return flight. And what really pissed us off was the asinine "Ore no Kinaishoku" campaign going with this, it came with a little brochure to show you how special this meal is, that it was created by these "master chefs" (with pictures and bios and how many Michelin stars they got) and the menu, descriptions, etc. Seemed really self-serving for all involved and downright deceptive when compared with the quality of the food that was served. Tip: if you're going to serve horrible food, don't trump it up like it's some kind of amazing high class fare. THAT's what really made me knock off the star. read more

An airline is as good as it's attention to passengers. I been travelling since the seventies and early this year, I discovered to my dismay that there is no difference between a budget airline and a full service airline if the latter does not care for it's passengers. We travelled to Tokyo for inwards connection to Hokkaido in February this year. Non of us could speak Japanese. On our arrival in Haneda, we were not informed that our onwards flight had been canceled due to snowstrorms. Instead, we had to scramble on our own as we were concerned about missing the connecting flight to understand that the flight had been cancelled. After queuing for some five hours, we were told that the earliest available flight JAL could get us on was the next evening, a delay of some 30 plus hours. Despite the fact that we had boarding passes, JAL declined to assist with overnight accommodation, food, drinks etc stressing that they were not responsible due to the snowstorm. On our return, we read in the newspapers that other passengers on unspecified airlines were given sleeping bags, dinks and snacks. What a comparison with the treatment we received from JAL! We previously travelled on JAL and really enjoyed their service. What a let down this time! read more