**To reach live human at Airlines call +1 (888) 55.1~01~45 (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**To reach live human at Airlines call +1 (888) 55.1~01~45 (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**To reach live human at Airlines call +1 (888) 551-0145 (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**FOR 24/7 immediate help** call 1-800-LIVE-PERSON 1-(866)-335-06/78*$$*1+(8OO 731 44O2) to reach main customer support. They can help with booking management, flight changes, and other travel-related needs As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

Japan Airlines - Airlines Near Me - Honolulu, Hawaii

Call main assistance (Toll Free) phone number is +1-888 919-07.61*or1(833)*35O*0716 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! read more

Japan Airlines - Airlines Near Me - Honolulu, Hawaii

Call main assistance (Toll Free) phone number is +1-888 919-07.61*or1(833)*35O*0716 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! read more

Japan Airlines - Airlines Near Me - Honolulu, Hawaii

**Call main assistance (Toll Free) phone number is +1 866_335~06.78 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks read more

*Need 24/7 immediate assistance, *Dial Airlines at $ 1-855-657-20.18,*phone number. They can help with booking management customer support, flight changes, and flight modifications. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Japan Airlines - Airlines Near Me - Honolulu, Hawaii

*Contact $ 1-888-551-01.45© ** the main Airlines customer service toll-free number that operates 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related support services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

*Contact $ 1-888-551-01.45© ** the main Airlines customer service toll-free number that operates 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related support services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

*Contact $ 1-(8OO)-731-44.0.2.© ** the main Airlines customer service toll-free number that operates 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related support services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

*Contact $ 1-888-551-01.45© ** the main Airlines customer service toll-free number that operates 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related support services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

*Contact $ 1-888-551-01.45© ** the main Airlines customer service toll-free number that operates 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related support services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

The toll-free phone number for airlines reservations and general customer service in the U.S. is 1-888-551-0145. This Line is available 24 hours a day, 7 days a week. This hotline is always available to assist customers with inquiries, reservations, cancellations, and general support needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Our first time flying with Japan Airlines . Staff members were very friendly and helpful. Checking in was a lot easier and better than flying domestic airlines. We could've brought 2 pieces of luggage each all inclusive with your airfare. We were blessed to have access to their Sakura lounge. Beautiful lounge great selection of food, snacks, and drinks. . Their customer service is amazing a higher level than our domestic counterparts. Highly recommended for international travel. read more

Japan Airlines - Japan Airlines Sakura Lounge - Airlines Near Me - Honolulu, Hawaii

*Need 24/7 immediate assistance, *Dial Airlines at +1 (800)~731~44.O2**@**+1 (866) 335-O678** *phone number. They can help with booking management customer support, flight changes, and flight modifications. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Available 24/7, customer support at +1~(888)~738-06.99** can assist you with booking issues and flight change requests. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

This flight was from HNL-HND-TSA on 10/22/25, with a side trip flight TPE-NRT on 10/28, then a final return flight HND-HNL on 11/02. All my reviews while on vacation are on my TripAdvisor account. Me and my other half's first time flying on JAL was way back when the airline use to operate the B747 between Honolulu and Narita. I purposely booked this flight because my cousin and his other half had specific dates on their flight itinerary using One World Alliance Airlines. JAL is a part of One World serving all of Japan, across Asia, USA and many destinations around the world with partners including Cathay Pacific. Booking online is easy. Online check-in wasn't successful, but with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security with TSA Precheck only in Honolulu or another US Airport. I must say, all of JAL's ground staff from check-in to boarding were exceptional, efficient and friendly! While seated in economy, service is fantastic. Free onboard entertainment on each seat back IFE. WiFi is only complimentary in Business and First Class. My other half had his customer and his partner sitting in Premium Economy on this flight segment as well as the connecting flight from HND-TSA. Between Honolulu and Haneda, onboard amenities were a pillow & blanket, earphones, eye shades, complimentary meals including a pre-arrival snack, complimentary alcohol including red or white wine, and beer. Fortunately this wasn't a completely full load of passengers, I was able to lay down in the middle row the whole entire flight! This flight departed from Gate D2, but decided to visit a Starbucks with air con as we waited for our flight to depart. Maybe in the future if we're booked in Business or Premium Economy I'd update my review for later. read more

See all

Flew japan airlines in October 2025. First time for us flying Japan airlines to Tokyo and overall it was an ok experience. First of all it took us forever to check in, maybe like an hour half total. We waited in line for maybe like 30 mins and then spent 1 hour with the agent. We had a lap infant and somehow we loss all our seats that we had originally picked so they were scrambling to try find us seats together. The flight itself was pretty nice though. I requested a bassinet seat so my son could use that when he took his nap. The seat next to me was empty so it didn't feel as crowded. Food was pretty decent and service was exceptional on the flight, better than even service on my first class flight on ANA. Will be flying on JAL again this year so I'm looking forward to it. read more

Japan Airlines - Bassinet seat - Airlines Near Me - Honolulu, Hawaii

See all

**FOR 24/7 immediate help** call 1-800-LIVE-PERSON 1-(888)-551-O1.45** to reach main customer support. They can help with booking management, flight changes ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Such a difference flying with Japan Airlines The meals served are definitely better and included in an international flight. The flight attendants are ALL young, slender, cordial and pretty. We rode on this airlines from Honolulu to Haneda and back. Our tour to Okinawa and Tokyo booked 17 of us plus one tour escort on the same flight. Seats were not assigned til we checked in but my request for an aisle seat was granted. One flight attendant who escorted us to our seats kindly showed me an extra roomy restroom on the left side of the plane since we were one of the first on board. I'd fly on this airline again in a heartbeat. read more

See all

Offering a comparison of Japan Airlines and ANA (All Nippon Airways): In comparison to ANA: - Kids meals are standard on JAL (Kids meals must be requested on ANA) - Miso soup is served with every meal on JAL - Meals are better on ANA (There was hardly any beef in this "gyudon.") - JAL offers discounted fares for children (2-11) on international flights (ANA terminated their child fares on 1/31/24). Overall, I've had great experiences with JAL. Would highly recommend! read more

See all

May 2025 flight to Osaka Japan & back to HNL on Japan Airlines was awesome. Plane is clean, spacious & upscale for economy! Food, drink/snacks were outstanding! Flight attendants were gracious/professional! I normally fly the local airline with extra comfort (paying extra). JAL economy seats were much better than the extra comfort! Planning another Japan visit soon and will definitely fly JAL! Other airlines should take note or just learn from Japan Airlines! read more

JAL is hands down the best airline I've flown on. The seats are roomier than HAL, the food is waaaay better than HAL, and the flight attendants were friendlier and provided exceptional service. I wish I could fly with them all the time, but I guess you get what you pay for! There is a reason they are more expensive than other airlines. It shows in the food, comfort, and service. read more

It's been a minute since I've been on this side of HNL. Our 2024 vacation to Japan is the reason for the return! Our bags from OGG were automatically transferred so all we had to do was check in at the gate counter. The plane was a Boeing 787-9, not too big, not too small but just right. We normally fly first or biz, but due to our late booking, we got stuck in steerage, I mean coach, which wasn't as bad as I had imagined. Seating was 2-4-2 with ample leg room. We received a delish welcome snack (arare), dinner (teri chicken & rice or mushroom cream pasta), snack with dessert (tuna sand & Haagen Dazs ice cream) and all the drinks our hearts desired. The movies were lacking though, very dated and not plentiful, so definitely download your own! Power outlets are beneath all seats. SERVICE: Asian airline service is second to none, from the counter, to the flight attendants and everyone else involved. Take note, America. Yeah, right... OVERALL: Your best option for travel to The Land of the Rising Sun. read more

See all

I HATE flying so my giving 5 stars to an airlines is truly saying something. I didn't notice the amenities in the bathroom, so not sure if they still have the perks that Jace mentioned in his review (jealous!), but I was impressed with the bidets in the toilet - it felt like we were already in Japan! I loved all the food options - we weren't able to figure out how to get the kids bentos (too cute!, someone mentioned to call in for the kids bentos if you booked using miles), but we ordered the fruit plate cause we knew our kids are picky but would totally go for the fruit. I enjoyed the entire mapo tofu bento and fruit, the kids shared the other chicken pasta dish, and my husband enjoyed their vegan options. We all felt like we were in first class for a moment when we enjoyed their ice cream!! The kids were also thrilled that miso soup was a beverage option! They also put lids and straws on the kids' beverages (made me think of the time on the other airlines that didn't, and apple juice went alllll over) and gave us a complimentary drawing pad - so smart and thoughtful! The complimentary eye mask provided excellent coverage for a relaxing trip! And when my phone ran out of interesting downloaded stuff to view, I enjoyed their movie and tv options on their screens. Even though I can't stand flying, I was really happy with our experience! read more

See all

I flew on JAL business, premium eco class and domestic first class and can say that JAL is an exceptional carrier. The attendants are attentive to your needs. The food is exceptionally good. Especially the domestic first class meal I found the to be delicious. The business class seat and premium eco seats were the older model configuration so it was not as good as the other Japan carrier. However the premium eco seats had the shell back that allowed you to recline and not bother the person sitting behind you. Domestic first class seats is the same as the new international premium eco seat but with more legroom. It is a good seat that I would fly international premium eco if the plane carried that seat. Business and premium eco allow you to have access to the lounge which is a savor when flying back to your home country. Domestic first class allows you access to the first class lounge which pays for itself. There is something about walking past the large brown doors...... I will fly on JAL again. read more

We didn't even fly on Japan airlines. Yet, I feel highly compelled to give them a five star review. We lost a piece of luggage while flying with Hawaiian Airlines. For the record, this was not Hawaiian Airlines's fault. Upon discovering bag was missing. We asked for help at the baggage claim in Osaka. Airport staff chose to have Japan airline look into the matter. We called Hawaiian Airlines lost and found baggage at Lihue airport five times and left multiple messages. Japan Airlines was the only entity able to get through to them. If it wasn't for Japan, Airlines, we would've never found this bag! Deep bow to Japan Airlines. They kept trying even after we gave up! read more

Good Quality services on Japan Airlines Plane Good Airplane Meals good Drinks and good time to watch the tv show connecting flights to Japan and Hawaii read more

See all

Pardon my Japanese "旅はまだ途中だぞ!" As my journey is still in the process Japan Airlines is my go to for all things Japan travels as they just do everything right. Just from the start as booked Business Class I don't miss looking at the economy line (sorry!) as you sail in the designated area and the check in process was just a breeze...walk up and get processed. They checked our bags and noticed that one of the lock wasn't a TSA lock which save us the possible damage it could have cause so I got it removed and continued to give us all the information we needed and we were on our way. The check in process was just as smooth directing us to our seats and instantly got me all relaxed as the comfort reclining seats shuts my whole vibe down as I checked out the menu to decide on which one which is usual the western as it doesn't have much seafood along with a Blood Mary...omg totally developed my deep asian glow, we do have unlimited request for snacks and drinks which was nice though I did sleep through most of the time. Just before landing we were given a warm eye mask where with a click it warms up to give you a fresh look after a long 8hrs 20mins flight. Thank you for taking great care of my journey as it's a plan that I was just something I needed so badly. どうもありがとうございます！ read more

Japan Airlines - Airlines Near Me - Honolulu, Hawaii

Flying to Asia, and want to fly in comfort, with great food and amenities. Try booking with Japan Airlines (JAL). Ohh how I love flying with Asian airliners like Japan Air, the only problem is their miles card isn't as competitive than my current (local to my state) but I'd fly JAL every time I head to Asia if I could. As in all international flights in and out of HNL come through Terminal 2, JAL is reasonably placed in the middle, next to the Agriculture Check and a TSA and TSA-precheck checkpoints. Of course, each airport is different, even between Japan's domestic and international flights, so your mileage may vary for your checkin experience, even with JAL. The main prize is the plane. The vehicle that takes you off the island and into another land. Their planes are soo spacious and comfy in coach. Yes, coach! Starting with their seats. I feel hip to hip is the same on any plane, but leg room is definitely roomier. Wonder how Business and First Class feel? One day. Entertainment. Love the free entertainment console they offer and for free. Has a USB-A outlet and touch screen panel to interact with the various options the offer, like Movies, Music, and Games. I enjoyed the console with the pull out remote... was easier to play all the games instead of having to hold your hand up at the screen the whole time. Food. Ugh, soo good for airline food. I remember having a crab salad, chicken karaage, miso soup and something else, but they won me over with giving us ice cream with the meal... *fist pump* Restrooms. Now these are not the largest nor the tallest restrooms, but the ones I used in coach seemed to be like something from the Jetsons cartoons. Pre-packaged toothbrushes and tooth paste, pre-packed combs, air purifier, but the coolest thing in this restroom is the bidet. They have an electric bidet in the toilet! Almost like getting off the plane and walking into a spa... unreal! Service is on par with the culture, and very attentive and caring. I took a nap during the second meal and they left me a little goodie bag with the sandwich and cookienthey served and a mini bottled water. Too Good! Once things settle down and flying is more available, I will be looking at JAL to see where we can go next. Till my next adventure, Fly On! Pau! read more

Overall, a very good experience flying this airline multiple times. International flights age very good, domestic connections are ok. International - for group flights, you don't get seat assignments until check in, but we generally get seats requested(one aisle and one window). The flights are generally on time. Service is pretty good, interior of plane seems cleaner than other airlines. Meals aren't like before Covid, but generally tasty. Love that they serve ice cream for dessert! Entertainment - movie selection is ok. Seats - ok. Domestic flights - if you get through customs early enough you can check your bag at the counter in the international terminal just outside the exit from baggage claim in Haneda, which is very convenient. My experience in multiple flights - these are delayed (from Haneda, Kansai)... so not as good as the international flights. Service is quite abbreviated, only a few drinks (coffee, tea hot or cold, water, juice) are served, and no little pkg of pretzel, rice cracker, or the like even on flights that are two or more hours. They partner with Hawaiian airlines and often do code share flights. You can also earn (less) Hawaiian air miles on some flights if you prefer that over JAL miles. read more

Cannot beat JAL. The 1st thing I realized is that I didn't need to be a jacka$$ and rush into the plane to hurry and get overhead cargo space. It appears that enough people follow the carryon rules that even though I was absolutely the last person to get on the plane, I had the entire space above me available for my backpack. The 2nd thing is space. I don't know the actual dimensions, but I didn't feel cramped, neither did my family. They asked me if we were in the economy class. 3rd, the food is GOOD! There is real silverware with meals that you can't repurpose for bricks. I even prefer the simple sandwich snack they served than the hard brick sandwiches that come from other airlines. And desert was ICE CREAM! Yes, not a stupid cookie. 4th, the bathrooms are larger. Yup... you can turn around and to the hokey-pokey if you want. 5th, the windows gradually shade to your liking. If you want to block the sun but still see outside, press a button to your liking and boom! You don't have to squint or disturb the person sleeping next to you. 6th, they give EVERYONE free earphones. So if you forget your earphones and are tired of reading lips for the movies... don't worry. 7th, it's quiet. Compared to other airlines. And there was no drama. read more

See all

Best service I have experienced to date. Last month we had the privilege to fly JAL to Haneda and back to Honolulu. Seats were comfortable and felt more cushioned than other airlines. Superior service, attendants are just attentive enough and extremely responsive to any questions or assistance you may need. I witnessed attendants assist an elderly lady that required special assistance to go to the restroom. The attendants let the lady's family sleep while they physically assisted the woman to the restroom, I also witnessed the attendants prep the restroom before the ladies visit. The attendants did this at least 3 times, just AMAZING! I believe JAL's bank of restrooms have an one restroom that was extra spacious. I witnessed how they actually kept the cabin clean and spotless. Food was good, no charge for wine with dinner. Our entertainment screens were spotty and they came back three times to try to rectify the problem, genuine concern, finally they provided us with a voucher for free wi-fi for our next trip. I would pay a premium over US airlines for JAL's comfort and service. Ichiban! read more

As a result of Covid19 and our inability to fly to Osaka, this review is about the JAL phone service. Along with thousands of other travelers concerned about their flight during this crazy time, we had to call and cancel. Naturally their call center was overwhelmed. Naturally we were saddened to have to cancel. But when you have lemons, you make lemonade. Per social distancing rules, we dialed in. Thank you JAL for having a toll free number for U.S. residents to use and for having English speaking phone operators. Regardless of our two hour wait time, the pleasant lady who answered our call was super kind and patient. She treated us as if we were her first customers and our situation was not stressful to her. In a matter of minutes, she pulled up our reservations, gave us the update, and expeditiously handled our call with the most professionalism I ever encountered over the phone. Domo arigato, we'll see Sakura blossoms next season! read more

Japan Airlines - :( Had to cancel....Sakura Season next year! - Airlines Near Me - Honolulu, Hawaii

The beverage service came around in premium economy. My husband asked for a beer and got a whole can and a cup of ice. I asked for a Diet Coke. So, I got a cup of soda. The flight attendant refused to give me the can when asked. We paid $2000 each to sit in this section because of my husband's surgery and these people can't give up a can of soda but a can of beer is okay? read more

Flight to Narita Airport via Japan Airlines from Honolulu... Our tour company booked our flights on Japan Airlines. We got credited partial miles on Hawaiian Airlines since they're partners. Our tour leader told us that we would get a meal and a snack, so I didn't really bring food with me on the plane. In preparation, I looked at the Beverage Menu... oooh... something different: JAL Original Drink - SKY TIME "Kiwi". Of course, I got it! Ummm... it was like a melona-ish flavor. I got Orange Juice for the next round. Haha! The meal was ok! I liked the green salad the best! The snack was a pasta topped with a sweet ground beef topping. My favorite was the Big Island Cookies! Yum! The authentic hot green tea was a winner - I had two cups! I also appreciated the free luggage, the polite service, and personal monitors. I sure saw a lot of movies! Also, in the restroom, toothbrushes and toothpaste are provided for customers' comfort...how thoughtful! We each got a blanket and a pillow, even though it was a daytime flight. The landing was so smooth that my travel partner didn't even know that we touched down! I think I still would want to fly Hawaiian Airlines to compare. I'm a loyal customer of HAL and Japan Airlines gives some great competition! read more

See all

Here's a bit of my flying background and the airlines I've flown with: Delta, American, Western (my age is showing), Pan Am (again, age showing), Alaska, Southwest, United, Hawaiian, Aloha, Mokulele, Alitalia, Korean, and last but not least, Air Asia X which I have an unlimited hatred for. I've flown Japan Airlines but that's when I was a child and didn't remember much about it. Last year I flew cheap with Air Asia X to Japan but after that really bad experience, I decided to fly with Japan Airlines, at the insistence of my aunt, who is a pretty fancy-pants type of woman, and I was immediately glad that she had the great foresight into convincing me to travel JAL. I purchased round-trip tickets from Oahu to Kansai, then Narita Tokyo back to Oahu, which is a multi-city ticket and tends to be more expensive, from a travel agent (Kintetsu Travel) for $770 in economy, which was pretty good, given my husband's airfare from Oahu to Arizona and back cost him more than my flight to Japan. It would have been cheaper if we stuck to arriving and leaving at the same airport but our itinerary did not dictate a single-city arrival/departure. At this fare, it was non-refundable, non-changeable and there was no assigned seating, but that was OK with me as I got to ask for either an aisle or window seat coming and going. What I LOVED about JAL: 1) lots of leg room, even in economy! 2) Free in-flight entertainment on your touch-screen, including headphones (also free of charge). Plus a handy USB port for charging. 3) amazing meals. We got fed twice on our day flight out, and on our return, got one meal coming back (night flight) and a "breakfast" bag which included a danish and water. Plus, all the wine we wanted, free! 4) blanket and pillow 5) warm wash cloth service 6) frequent offerings for drinks such as tea, coffee, orange juice, water 7) toothbrush and toothpaste in the bathroom (later all gone) 8) clean and well-stocked bathrooms (pretty important for me) 9) super clean airplane, both coming and going. The filthiest airlines I flew on was Delta. 10) The service was great and they are ON TIME and reliable, nothing Air Asia was not - another huge plus. Plus, as an economy flier, you get TWO 50 lb max weight checked in luggage, a carry-on and a personal item such as backpack/purse. If you go first class you get THREE 70 lb max weight checked in luggage! This was a huge plus for me as shopping in Japan is one of the main reasons I go there (read my review about Daniel K Inouye airport immigrations and how I got accused as being a candy smuggler). I told my aunt that JAL was so amazing that they feed you, give you wine and beer, they give you all the amenities, with great service, a generous baggage allowance, and on time and she said, "of course, that's a given and that's the way it should be" and she says this because she doesn't know the poor quality of the other airlines, being that she only flies on JAL, and knows not the horrors of other airlines...what a "Virgin"...haha. JAL is business-savvy to keep customers loyal with great service and perks that other airlines do not give, and for this, they now have one more loyal JAL customer! read more

See all

Excellent airline to use when going to/from Japan. Friendly staff and great customer service. Seats on the planes are comfortable and you can stretch your legs. Food tastes good, and they come by often to offer drinks. read more

To get to Bangkok from Hawaii, you'll have to go through Narita, Tokyo- and to get there, I hope you have the privilege of riding with JAL. Japan Airlines was top notch from before take off to landing. The gate clerks went above and beyond and went through the hassle of changing a spelling error on my middle name on my boarding pass (this is not as easy as it sounds, I promise you that). They bow ceremoniously to their passengers at the departure gate and send you on your way. The seats have your own individual entertainment centers. They are equipped with touch screen and remote controls. The seat back facing you is full of handy hooks and pockets to store items, they even have an all important USB port to charge your stuff. They start and finish your flight with a fresh HOT towel, perfect for refreshing your face and cleaning your hands. All flight long, the stewardesses walk up and down and politely offer drinks and refreshments. Those who fly often probably already know this, but for those who don't, like me... the alcohol is FREE and UNLIMITED! Just don't get carried away and get cut off or worse, detained for public intoxication. The food is delicious and well thought out. You get a full meal with several side dishes. Japanese meals usually come with several sides like pickles, salads, breads etc. individual portions are small but they all add up to a very satisfying meal. I noticed a difference in cuisine from Hawaii to Japan, then from Japan to Bangkok- which was great! Japanese food and then Thai food! Lucky. I loved the entire experience. The flight to Japan had an all Japanese crew, the connecting flight to Thailand had a mix of Thai and Japanese crew. Both legs of the journey were so enjoyable. Sat down. Ate a bunch of food. Watched a bunch of movies. Did some light drinking and reading. Slept. Arrived! Arigato Gozaimasu JAL! read more

See all