Call main assistance (Toll Free) phone number is +1-(8.8.8)__446__13.7O*or1(888)*889*71O3 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! read more

Call main assistance (Toll Free) phone number is +1-888 446-13.7O*or1(888)*889*71O3 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! read more

*Call main assistance (Toll Free) phone number is +1-855-657-47oo available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! read more

This review is only for the area of Gate 15 and 16 on the top area before you approach your boarding gates. What a welcome surprise to see the remodeled waiting area. They splurged on long comfy sturdy couches with charging stations below. Saw several passengers take advantage of the ability to sprawl out and take a quick cat nap. There are also new white seating arrangements for single to groups of 4 with tables in front and even hassocks to elevate your feet if you're so inclined. If there were charging ability for these too it would be excellent. Great job Hawaiian Airlines. Much appreciated for the upgraded waiting area for A15 and 16. read more

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(Traveled 04/24/26 FR @ 12:39pm and several times before): Aloha and how are ya!? I've been a fan of Hawaiian Airlines to/from Honolulu (HNL) and the Hawaii inter-islands ever since I was a kid, but I have recently utilized Alaska Airlines and Southwest Airlines, respectively, because of cheaper and more flights. Now that Alaska and Hawaiian merged in 2024 and ultimately combined to create the Atmos Rewards loyalty program, it made it possible to carry over any mileage points I had. This was my story: PURCHASE(S) One-Way Nonstop Coach Airfare ($84.90): Since I booked the flight two months before its departure, this fare was a bit out of my comfort level of $60.00 for any one-way Hawaii inter-island air travel during the high season (spring break months). On an afternoon flight out of Honolulu (Oah'u) HNL that arrived in Lihue (Kaua'i) LIH around 1:03pm the same day, the nonstop flight departed a tad late but still arrived on-time. Checked Luggage (N/A): Thankfully, I traveled light and only had a carry-on and backpack. Otherwise, they customarily charged $30.00-$40.00/bag. FLIGHT EXPERIENCE ~Check-in: I checked-in through their app 24-hours prior, had my QR code boarding pass saved to my Google Wallet, and traveled with only a carry-on and backpack, so I was ready to go! Then, it was off to the security checkpoints and through the necessary TSA pleasantries...which surprisingly went quickly thanks to my TSA Precheck and Global Entry status. Once that was done, I headed toward my plane's gate with the excitement that always came when leaving on a vacation - sweet! ~Seat 24F Window: It generally was the same sardine can like all airplanes these days, so unless you were in Business or First Class you got to know your neighbors to the left, right, front, and back of you! However, on this particular aircraft, the Coach seats had some room, and I was able to daydream out of the wing window. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=48&select=6GjE8m0_qWw5FmPgMeREKw ~In-flight Meals/Snacks (Varied; only snacks this instance): The drink cart came out once we were at cruising altitude. Alcohol and certain kinds of food were made available for purchase. I normally didn't purchase such things on a flight. Thankfully, they provided a COMP drink (I chose a passionfruit guava orange juice 4floz oz juice) before the landing gear started to come down on the approach. ~Lavatory: These were located towards the front and at the back of the plane. Because of the short flight, I had no need for them. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. On this particular aircraft, none of the seats had video monitors. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. Because of the short inter-island flight time, the attendants came around once for drinks and then for trash collection. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 1 (specifically Gate 15), filled with several other gates, plenty of reasonably-priced eateries and duty-free shops, and many monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=48&select=V9D7TPW92BOlmwH90y4CVQ ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way nonstop flight on Hawaiian Airlines out of HNL was fine and got me there safely which truthfully was all that mattered to me on any domestic or inter-island (as in this case) flights. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $85.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS read more

Hawaiian Airlines - I love a window wing seat (04/24/26). @HawaiianAirlines @DanielKInouyeAirport #HNL #Honolulu #Traveling - Airlines Near Me - Honolulu, Hawaii

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*Call main assistance (Toll Free) phone number is +1 (88.8) 3.25-02.68 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! read more

Last week was the first time my family and I had ever flown on Hawaiian Airlines - we were headed from Honolulu to Sacramento. What a great airline! Checking in at 10am went fairly smoothly and the airline staff were friendly - I also thought they communicated great while at the gate! I also love that Hawaiian Airline has assigned seats - I hate feeling rushed especially when flying with family. It's nice to know that we aren't having to look for 3 seats together once we are on the plane. The airplane was huge - 8 seats in each row! 2 on either side of the windows and 4 in the center. They also have screens in front of each seat that plays all of the airline information plus the safety procedures. I actually enjoyed this more rather than watching someone play with the floatation device and seatbelt. You could also watch the progress of the flight - how fast we were flying, the elevation, the temperature and the time left until we reached our destination. The screens offered free movies and TV shows, you will need to bring plug in headphones or an adapter in order to listen though, but they do offer plug in headphones for $4. Not only do they offer free drinks (including a complimentary cocktail), a free snack and a sweet treat - they also come around with a menu where you can buy additional snack boxes - we bought one that included crackers, hummus, nuts and a granola bar. On the way to Sacramento, we were given a pesto, chicken and cheese hot pocket type of sandwich that was pretty good and a Honolulu Cookie. We felt spoiled! Flight attendants were friendly and they even walked up and down the aisles offering water periodically - they were great at collecting trash multiple times too. I also liked having multiple bathrooms available on the plane for our 5 hour flight and you could visit their attendant compartments at any time to get more snacks and drinks instead of waiting for them to come around. Also, the free WiFi is amazing and you can still text while in airplane mode! I can't wait to book another flight with Hawaiian Airlines! read more

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Hawaiian Airlines remains the goto airline for travel to and from the Hawaiian Islands. The new wide body airplanes offer more space and a more relaxing experience. These planes provide free high-speed internet. We flew back with the San Diego University Men's basketball team. They were all able to sit in the standard business class section in the seats immediately in front of us. Their conversation with each other shared how surprised they had more room on the flight. They we 6'5" to 7'1" players. To give you a visual, they were looking down into the overhead bins to load their bags. Again size and spacing on the plane was uplifting and made the four and a half hour flight across the Pacific Ocean enjoyable. Will be watching the Super Bowl in the next hour on the plane! read more

Hawaiian Airlines - Stimulation treatments - Airlines Near Me - Honolulu, Hawaii

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Last review 6 months ago ! Since last review...2 flight cancellations...one at 5 am in the morning . They offered to put on a flight from SFO - LAX - Maui - HNL with no seat choice ! Umm no !!!! One 4 hour flight delay ! 3 times we were stuck on tarmac after landing for 1.5-3 hours! Multiple times (at least 4) waited over an hour plus for luggage with no explanation , worse was 2 hour wait at 10pm !!! Constant emails saying if I fly 75 k I get more upgrade vouchers . Upgrade vouchers that you're unable to use . Since the merger it's been a crap show with a lot of loyal customers moving onto other airlines! read more

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I fly from Oahu to the neighbor islands on business and usually if I get finished with my job early I will see if there is another flight I can take home. They usually get me in no problem. But since the Alaska purchase they want to charge me an extra $50 on top of my $300 inter island fare. Hawaiian has no more Aloha. I guess I'll just wait 3 hours in line until I'm called. read more

Hawaiian Airlines - Hawaiian has no more Aloha - Airlines Near Me - Honolulu, Hawaii

**FOR 24/7 help** call +1 (888) 738-O967** to reach customer support. They can help with booking management, flight changes, and other travel-related needs. * As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**FOR 24/7 immediate help** call 1-800-LIVE-PERSON 1-(855)-657-49/00*$$*1+(855 657 49Oo) to reach main customer support. They can help with booking management, flight changes, and other travel-related needs As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

*Call main assistance (Toll Free) phone number is +1-855-657-49OO available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! read more

*Call main assistance (Toll Free) phone number is +1-855-657-47oo available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! read more

The airline seems to have lost its quality. The flight attendants are not as friendly and the food has greatly diminished in value. The cabin itself doesn't appear to be well-kept. read more

Hawaiian Airlines - Dirty - Airlines Near Me - Honolulu, Hawaii

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Das my airline!!!! As a loyal flyer of Hawaiian Airlines for over 30+ years, I wanna "MAHALO" Hawaiian Airlines for recognizing the loyal flyers throughout the years. How can be da 2 star rating on Yelp??? If it was my opinion, Hawaiian Airlines easily gets 10 stars from me. I've flown all over the U.S. for work and I always try to use Hawaiian Airlines as my main carrier. Although I've been a platinum flyer with Hawaiian Airlines for many years, it appears a lot of folks have the same status therefore sometimes getting upgraded seats is hard. But whenever I can get the free upgrade when flying, all I can say is......Saweeeeeet!!!! Flying can be very stressful at times, and as good as the flight service, as well as the "on-time" schedule that Hawaiian Airlines provides, nothing is 100% perfect and there can be hiccups. Best advice, be patient, and if things can be made right......Hawaiian Airlines will always come through! With the recent merger with Alaska Airlines, I am hoping the great service will continue, and that Hawaiian Airlines will keep the iconic business name. read more

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Aloha I'm not sure why their rating is so low. They are a great airline. Comfortable seats, well better than most. Prices are all inline with all the other airlines. Granted we can complain all we want but living on an island, we really are limited. Their food can be better. An occasional plate lunch vice a thick breaded sandwich would be good. But the cookie before landing is a nice touch. Free movies and star-link is a high plus. Just remember to bring wired headphones. Gone on the freebies. And each seat also comes with a power outlet. Perfect to write your Yelp review. Overall four stars. It's a great airline and they cover most of the US and some overseas destinations. read more

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Ever since being taken over by Alaskan / Atmos Hawaiian airlines has been terrible. Every time I book with Hawaiian air I am supposed to receive two checked bags as a Hawaiian card holder. I always book with the card. Now I can never check my bags without the website trying to charge me. The only way around this is to go to customer service at the HNL airport. When I went at 7:30 am on May 13th they had one customer service agent working. It took a half hour to get through the five customers ahead of me. The customer service agent there was nice, but then I head to the check baggage and the employees there were extremely rude. I also recently had to change my flight. I called the Hawaiian customer service line, was charged the $50 fee even though I had paid fare that included "no change fees". The person on the phone told me that does not apply to changes within 24 hours, but this Hawaiians level of customer service these days I don't even know if I can believe them. The agent rebooked my flight, but did not send me an email confirmation so I could not check into my flight and once again, had to wait in the customer service line. The Hawaiian terminals at the airport do not even allow you to check in anymore! I am amazed a business can run like this read more

Our minor child's seat got randomly moved prior to our flight. And guest service clerk by gate A15 at 0918 on 4/2/26 looked at the situation- ultimately referred us to gate counter. But in the process rudely said "I'm telling you..it's a full flight..." Did not appreciate the comment! As if we don't understand her?! I immediately turned around. Guest service clerk lacking proper decorum read more

Hawaiian Airlines - "Guest service clerk" lacking guest service decorum rudely said "I'm telling you..it's a full flight..." - Airlines Near Me - Honolulu, Hawaii

"Anything's Possible" - Lea Michele. UPGRADED RATING FROM 2 stars to 4 stars (and why): - merge with Alaska has been good for Hawaiian, finally, a viable airlines. - on time and not late for once (early, even) - flight not cancelled or delayed, standard practice on Hawaiian - kiosks actually worked - check in was easy - app worked - people spoke English ( I am not making this up). Originally booked on Alaska but it got booted over to Hawaiian during the merge. I was worried because I originally booked on Alaska to get away from Hawaiian, even if it meant paying more. Thank you, Alaska, for teaching Hawaiian how to run a business. Loved the new Hawaiian Air terminal at HNL, which was huge and spacious, clean and new with nice bathrooms, nice gift shop, and large clean bathrooms, unlike the trashy Hawaiian Air terminal in Seattle, with busted seats, trash on floors, stained gross carpets and only one central bathroom. Flight from HNL to SEA was on one of the tiniest seats I've ever had next to Air AsiaX (avoid like the plague, see my review on them). I'm a short, small person and it was uncomfortable even for me. Cram people into an airbus, I say. (Airbus A330-200). No meal on the overnighter. Flight from SEA to HNL was on-time. They charged me the Hawaiian Airlines bag fare of $40 when I booked originally on Alaska Air $35 per bag, but I didn't make a scene as one of my two checked-luggage was a little overweight by a few pounds. We were served a nice warm ham and cheese sandwich lunch and soft drinks. Baggage claim information accurate and bags came off the plane in a timely manner. RETURN FACTOR: Only if Alaska still owns Hawaiian. read more

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Help with reservations and flight changes is available anytime at **+1~(888)~738-09.67**. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Former Loyalist -- Completely Let Down by Hawaiian & Alaska Airlines I've been a high-tier HawaiianMiles Pualani member and Alaska Gold because of years of loyalty and frequent travel. That dedication apparently means nothing anymore. First, Hawaiian Airlines pulled the direct Honolulu-Seoul (ICN) flight -- a massive downgrade in service and convenience. What used to be a flagship international route now forces me to fly HNL Seattle Seoul, costing me an entire day of travel. That alone tells you everything about where priorities are headed. Since Alaska took over, the experience has gone downhill fast. Now I'm flying both carriers regularly and rarely get credited my miles correctly. I recently submitted a request for missing miles from a Tokyo trip and was told it will take 6-8 weeks just to see my points. That's unacceptable for frequent flyers. It gets worse: * Alaska lost my luggage on my last trip. * Mileage credit is inconsistent and painfully slow. * Their website is an administrative mess -- even finding something basic like my next flight is harder than it should be. * Hawaiian has completely lost its authentic island feel. * Alaska feels disorganized, impersonal, and bureaucratic. My final Hawaiian flight to Seoul will be in March -- and after that, I'm done. read more

Hawaiian Airlines - Last happy time on Alaska or Hawaiian air - Airlines Near Me - Honolulu, Hawaii

Another great flight! Hawaiian allows you to bid on an upgrade so I took a gamble and my bid was accepted! I had such a great vacation, I thought why not try to extend it on the flight home. Plus I didn't feel like fighting for the armrest. The staff is great! Everything up in the big chairs is great! It's relaxing and you don't have to deal with crying children or people bumping your chair. Although, I usually fly out in extra comfort in the section behind First class and that is a great experience too. Mahalo Hawaiian! read more

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Just got back from our round trip flight from Tokyo and wow, I didn't know all the extras for flying Hawaiian RT to Tokyo. This all with standard cabin fares, not to mention we got ours during the special rates promo, so around 560 round trip. The flights included 2 ea free check in luggage, 2 meals, alcohol drinks were free too (not sure how many as I only got 2 ea), and on the way back my son got a cute kids activity book. Wow what a surprise. The few meals: 1st course was like a main dish; Departing flight: 1. shoyu chicken or chicken yaki soba and 2. Chicken salad sandwich with snacks. Returning flight: 1. Loco moco and 2. Yogurt with fruits, muffin, and snacks. The shoyu chicken and sandwich were best. The loco moco was a let down, the burger was sorta funky soft texture. But hey still finished it as it was free. As always the staff at reservations and in-flight are always amazing. read more

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My family flew today from HNL to Vegas thru Maui. They were delayed out of Maui and no communication whatsoever. No offer of food or water during delay. They were told they had to fly to Kona to pick up 2 pax before going Vegas. In Kona no food or water offered to pax. No communication and delayed almost 3 hrs waiting Supposed to arrive vegas at 730 but instead 1230am. Awful. read more

We have never experienced a more unprofessional experience on an airline. The lack of communication with delayed flights or wrong communication was so frustrating. We made the mistake of taking a connecting flight through Delta airlines and will never make that mistake again. read more

My flight was delayed 4 times and then cancelled almost midnight and had to come back at 6am for 8:15 am flight! No compensation for the delay ! will never fly with Hawaiian and Alaska airlines again! Food was also horrible on the plane. No ALOHA on Hawaiian airlines. read more

Another very disappointing experience. Out return flight got accidentally canceled in the system so we had to wait in line for almost two hours until someone made an executive decision and began issuing paper (handwritten) tickets and luggage tags. They then had to check us in the old fashioned way, using a checklist of names at the gate. We departed almost an hour late which was a miracle considering all of this. Someone needs to add an "are you sure you want to cancel this flight?" button to avoid this huge human error in the future. This was not an Alaska takeover problem, it definitely was a Hawaiian airlines problem. read more

Hawaiian Airlines - Two hour delay!!! - Airlines Near Me - Honolulu, Hawaii

Red eye flight First class Hawaiian Airlines wish it was their new Dreamliner 787 . Going to Las Vegas Hawaiian Airlines uses the 380 Airbus aircraft it's ok in first class older plane . Service was very friendly food average nothing special . Seats lie flat lots of leg room . Support local read more

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I want to say that Hawaiian Airlines is my preferred airline so far. Serves is good. They pick and train the staff really well. As far as I know there are the only one serving food without paying. The food is not as good as before but at least they serve. They just installed wifi on the mainland and international flights. The WiFi is crazy fast without and lags or buffers and best of all it is FREE. Yes free. read more

Hawaiian Airlines - Recently install lighting fast wifi but it's not on the newest plane yet. - Airlines Near Me - Honolulu, Hawaii

Ever since my accident I see Hawaiian Airlines in a new light. I have to travel to Oahu from Maui often. Let me tell you they really go the extra mile with the many of us traveling for health care. They are so caring with me and my inability to walk. They always move me up to a closer seat so I don't have to walk as far. When I arrive early back from my medical appointment they allow me on the next available flight. When we ended up stuck at the airport due to the Tsunami they took everyone handicapped to the Premier club until the airport reopened. Some things you don't notice until your there yourself. read more

Hawaiian Airlines - Airlines Near Me - Honolulu, Hawaii

Five stars. Great flights from HNL to LIH and back. The one day trip was most excellent! Derive and ambiance in the plane was terrific! The usual water or juice hit the spot. Highly recommend flying HAL inter-island. read more

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Clean and organized and somewhat updated and modernized. Staff are very nice and friendly. Bathrooms are clean. It's a smaller manageable airport. Rental cars are a 5 min free shuttle away. Lots of cute stores and food options. I feel like the fact that more than 70% of Hawaii has an Asian background, people at the airport are quiet, hard working, humble, efficient, and kind. read more

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This is the third installment of three trips booked on Hawaiian Airlines (but executed by Expedia) ... I needed airline tickets, a car and a hotel room so I booked all three on Hawaiian Airlines website (actually on the HA-branded Expedia website). This was the third booking made via Hawaiian and will probably be my last due to the problems I encountered (again). The savings aren't worth the hassle, which I will detail below. HNL-LAS (Aug. 29): I checked in via the HA app and found that my boarding pass didn't reflect TSA Pre-check. This was the third consecutive trip that this occurred. In every case I had to go to customer service at the terminal to "fix" it. My first name and middle initials were combined, and this failed the name check for TSA. I never have this problem when I book a flight directly with HA, but this problem reared its ugly head in all three packages purchased through HA (but handled by Expedia). Calling HA didn't help; I was told to call Expedia. Calling them didn't help because I had already checked in. Uh, Catch-22, I don't see the problem until I've checked in. My name appeared correct on all the correspondence from HA / Expedia. Note: I've never encountered the problem on the return flights. So, I saved money by obtaining a package from Hawaiian, but continued problems have led me to discontinue doing so in the future. Flight HA 76 was uneventful; it left Honolulu on time and arrived early in Las Vegas. Service was fine and the food was good. LAS-HNL (Sep. 1): Flight HA 5 was supposed to begin boarding at 5:50pm and depart at 6:35pm. The gate agents kept stalling by stating the plane was being cleaned. Yeah, sure. Finally, an agent announced that, due to a malfunction, we won't be departing tonight, and she couldn't tell us when. She stated they arranged rooms for us at The California Hotel (downtown), and to retrieve our luggage at baggage claim. However, except those that booked their trip via Vacations Hawaii, we were on our own to get to the Cal and back. We would be updated via the HA app / email / text when the flight was scheduled to depart. Not having any luggage checked, I went directly to the parking garage and arranged an Uber to The Cal. Once there, I was the third person to check in. I was told I had a $20 food credit and to charge my meal to my room to utilize the credit. I was concerned about getting updated by Hawaiian as I couldn't get a signal from Verizon Wireless in the hotel. I had to connect to the hotel's WiFi and then received the notice that HA 5 would be departing at 6:35am on Sep. 2, with boarding to commence at 5:50am. After a somewhat sleepless night, I checked out at 3:40am and Uber-ed back to the airport. 5:50am came and went and we still hadn't begun to board the plane. The signage didn't provide much comfort ... It stated departure as "Est. 6:35am". However, even with at least two dozen wheelchair customers, we completed the boarding process by 6:35am but sat at the gate for a while. The captain stated something about waiting on load balancing, which I presumed meant they were adjusting the load in the cargo bay to get the plane's CG in the desired window. Whatever, we left a little late but arrived early, at 10am HST. Service onboard was great; they kept apologizing for the delay even though they weren't responsible. However, I don't have a good feeling about Hawaiian Airlines right now. This is the second significant delay in my last 6 flights: a terrible blotting on their record of on-time performance. Is it just a run of "bad luck" or has the changes being instituted by Alaska having an impact on Hawaiian? I don't know and I don't like it. This flight cost me more than $3,200, and for that I expect the trip to be problem and stress-free. I don't have to fly on Hawaiian; there are alternatives, albeit with their own set of compromises. read more

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Never had a problem with Hawaiian until the merger happened. Tried to take a simple trip to Seattle during NYE. Got no notification that our flight was 2 hours delayed until we were sitting at the gate. Being this was already a redeye flight everyone is already a bit restless. They do their beverage service and completely skip over us. We had our tray down and very much awake. They just continued on. No biggie, I use the call button and no one comes to help us. In fact 10mins go by and finally when they're collecting trash I notify them we didn't get served. I'm met with the most stink ass attitude lol girl! it's not my fault you're mentally slow at alternating rows. Anyway, we finally get our drinks and move on. The bathroom is filthy, we get to baggage in Seattle and are left waiting for about 30mins until the Carousel turns on. The App is complete shit , you can't access a lot of simple information so you have to log on to the site. Looking into using up my remaining miles or selling them and closing my credit card. read more

One of the technologically most archaic airlines. Even though I checked in our bags and paid in advance, their machines were unable to print the bag tags so we had to wait in the guest services line to check our bags. Their staff is also super slow and not willing to help. Compared to other airlines they seem so behind so I'd not be surprised if they are out of business soon. read more

I had the worst travel experience of my life last year. We spent the entire day in the San Diego airport being told our flight to Honolulu was delayed, plane getting fixed, delayed again, got on board, sat on the tarmac for an hour and then eventually cancelled. We were literally in the terminal from 8 am until 5pm. Received a $500 voucher for each member of my family (4 people). Trying to use the voucher now. I have to convert the $500 from Hawaiian to Alaska. Somehow, they lost my eldest's voucher. Spent 36 minutes on the phone with Hawaiian rep who tells me she will now connect me with someone will be able to help. She connects me to the general Alaska airlines customer service with a 38 minute wait. I will NEVER fly with Hawaiian airlines again. read more

Our flight home from Oahu (820) was delayed 6 hours with no explanation and no offer to compensate for expenses. When it was time to board the gate agents were so lazy. They just made everyone line up in a long line against the windows to board. Told everyone to go to the back of the line with no regard for boarding zones after first class. I paid for our seat assignment and we were supposed to get priority boarding. Not! This experience showed me how little Hawaiian Airlines cares about their customers. Charge the fees. Hold the service! read more

Everything needs to be paid for. Not just the flight, but seats too. $65 on top of a $700 ticket is ridiculous. Also having to pay to transfer miles now!? WTH! Hundreds of dollars to share my miles, doesn't even recognize the Hawaiian miles cards to make it free. Born and raised Hawaiian and have always flown Hawaiian, not now so much. Looks I'll be dying with my miles. read more

Always nice to fly on Hawaiian air. The staff is always so nice and helpful. They are very welcoming and courteous. I go back and forth quite often and have always had a good flight. read more