Round trip. Both flights delayed 39-44 minutes Professional staff Cool lighting inside plane with a mist system upon entering. I liked that Needs better speaker system. Couldn't hear announcements seat 21a Pre ordered meals. I will skip next time Dry overcooked French toast. Scrambled eggs nothing else. Sausage. Entire meal was room temp Cheese omelette. Basic. Room temp Plane was clean windows were dirty inside Seats are straight up even when reclined. I had a safe flight. read more

Have never dealt with a more insensitive and rude person ever. The "manager" at Lihue is simply mean. Never try to fly Hawaiian with a pet. We were moving from Kauai to mainland. No other airline has ever had a problem with our small dogs flying. She said our dog was too big for the carrier...that she was in. Told us it "wasn't her problem" and walked off mid sentence leaving us stranded. We walked over to Delta and booked the flight. They had no problem with the dogs and gave us an upgrade...and were cheaper! Thankful we never have to use Hawaiian again. read more

We flew Hawaiian Airlines first class, nonstop from Honolulu to San Francisco, and the onboard experience was easily 5 stars. Our flight was delayed, but once we got going it really felt like they were making every effort to make up some of that time. The crew was warm, relaxed and attentive, and everyone genuinely seemed to have that hang loose Hawaii vibe. A pretty lovely way to end a Hawaii trip. Even the security line, which was long and wound around forever, moved surprisingly efficiently. My one gripe: no practical lounge access with our first-class tickets. Our flight left from Terminal 2 and the lounge was in Terminal 1. For a first-class ticket, that was disappointing and is basically where my missing star went. So, 5 stars for the flight and crew, minus one for the lounge situation. And yes, I would happily fly Hawaiian again. read more

Hawaiian Airlines - Airlines Near Me - Honolulu, Hawaii

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Update review on my Hawaiian Airlines/Alaska Airlines. Since now they merged and owned by Alaska . My buddy and I used mileage for a business class upgrade on the flight from Las Vegas to Honolulu . It was well worth it since we were on the 6:25pm arrival @ 9:45pm in Honolulu. Hawaiian/Alaska uses an Airbus 320 aircraft so in the business class they have the lie flat seats so you can literally lie flat and sleep on the plane which I did . I drove my buddy around the whole 3 days stay in Las Vegas so I was tired . Since my friend never eats on the plane he advised the flight attendant that I'll be eating his meal . That was great I can experience both of the entrees lol I pre- order my meal it was miso braised beef with vegetables and a salad with dessert . The beef was very tender and flavorful. My buddy ordered the truffle risotto cakes . I preferred my meal because the truffle risotto cake had no taste and it was more of a vegetarian entree. Overall it was a great experience to travel like a VIP once in a while. Support local read more

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Again, I always feel like I'm on the island already when I board the plane. My last complimentary meal on Hawaiian airlines! But speaking to one of the best flight attendants, Stagg, he said the paid meals are very good. Especially with the Hawaiian influenced food! I was able to get my favorite seat which is in the extra comfort section between first and the main cabin. It provides a nice buffer. But what I find annoying are the passengers who insist on slamming the lavatory doors. The close just fine Blaine and Karen! LOL! Great entertainment and the Starlink come in handy! Mahalo Hawaiian! Don't ever change! read more

This review is only for the area of Gate 15 and 16 on the top area before you approach your boarding gates. What a welcome surprise to see the remodeled waiting area. They splurged on long comfy sturdy couches with charging stations below. Saw several passengers take advantage of the ability to sprawl out and take a quick cat nap. There are also new white seating arrangements for single to groups of 4 with tables in front and even hassocks to elevate your feet if you're so inclined. If there were charging ability for these too it would be excellent. Great job Hawaiian Airlines. Much appreciated for the upgraded waiting area for A15 and 16. read more

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(Traveled 04/24/26 FR @ 12:39pm and several times before): Aloha and how are ya!? I've been a fan of Hawaiian Airlines to/from Honolulu (HNL) and the Hawaii inter-islands ever since I was a kid, but I have recently utilized Alaska Airlines and Southwest Airlines, respectively, because of cheaper and more flights. Now that Alaska and Hawaiian merged in 2024 and ultimately combined to create the Atmos Rewards loyalty program, it made it possible to carry over any mileage points I had. This was my story: PURCHASE(S) One-Way Nonstop Coach Airfare ($84.90): Since I booked the flight two months before its departure, this fare was a bit out of my comfort level of $60.00 for any one-way Hawaii inter-island air travel during the high season (spring break months). On an afternoon flight out of Honolulu (Oah'u) HNL that arrived in Lihue (Kaua'i) LIH around 1:03pm the same day, the nonstop flight departed a tad late but still arrived on-time. Checked Luggage (N/A): Thankfully, I traveled light and only had a carry-on and backpack. Otherwise, they customarily charged $30.00-$40.00/bag. FLIGHT EXPERIENCE ~Check-in: I checked-in through their app 24-hours prior, had my QR code boarding pass saved to my Google Wallet, and traveled with only a carry-on and backpack, so I was ready to go! Then, it was off to the security checkpoints and through the necessary TSA pleasantries...which surprisingly went quickly thanks to my TSA Precheck and Global Entry status. Once that was done, I headed toward my plane's gate with the excitement that always came when leaving on a vacation - sweet! ~Seat 24F Window: It generally was the same sardine can like all airplanes these days, so unless you were in Business or First Class you got to know your neighbors to the left, right, front, and back of you! However, on this particular aircraft, the Coach seats had some room, and I was able to daydream out of the wing window. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=48&select=6GjE8m0_qWw5FmPgMeREKw ~In-flight Meals/Snacks (Varied; only snacks this instance): The drink cart came out once we were at cruising altitude. Alcohol and certain kinds of food were made available for purchase. I normally didn't purchase such things on a flight. Thankfully, they provided a COMP drink (I chose a passionfruit guava orange juice 4floz oz juice) before the landing gear started to come down on the approach. ~Lavatory: These were located towards the front and at the back of the plane. Because of the short flight, I had no need for them. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. On this particular aircraft, none of the seats had video monitors. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. Because of the short inter-island flight time, the attendants came around once for drinks and then for trash collection. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 1 (specifically Gate 15), filled with several other gates, plenty of reasonably-priced eateries and duty-free shops, and many monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=48&select=V9D7TPW92BOlmwH90y4CVQ ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way nonstop flight on Hawaiian Airlines out of HNL was fine and got me there safely which truthfully was all that mattered to me on any domestic or inter-island (as in this case) flights. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $85.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS read more

Hawaiian Airlines - I love a window wing seat (04/24/26). @HawaiianAirlines @DanielKInouyeAirport #HNL #Honolulu #Traveling - Airlines Near Me - Honolulu, Hawaii

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I've only been flying Hawaiian and Alaska lately. I like everything about the experience a lot more than other airlines. We upgrade our seats to the level right below first class. Worth it for the extra room and for the ability to choose your most desired seat(s). I love the staff for Hawaiian. The wifi always works fast w no fuss and the restrooms on board are always very clean. I don't think first class for a 5 hr flight is ever worth it, like. Even if I had big money like Bezos money- I just couldn't justify first class on a 5 hr flight when these premium or whatever they're called, seats are pretty comfortable lol... read more

Hawaiian Airlines - Overpriced, but makes the flight faster. Bought three items for about $30. - Airlines Near Me - Honolulu, Hawaii

Last week was the first time my family and I had ever flown on Hawaiian Airlines - we were headed from Honolulu to Sacramento. What a great airline! Checking in at 10am went fairly smoothly and the airline staff were friendly - I also thought they communicated great while at the gate! I also love that Hawaiian Airline has assigned seats - I hate feeling rushed especially when flying with family. It's nice to know that we aren't having to look for 3 seats together once we are on the plane. The airplane was huge - 8 seats in each row! 2 on either side of the windows and 4 in the center. They also have screens in front of each seat that plays all of the airline information plus the safety procedures. I actually enjoyed this more rather than watching someone play with the floatation device and seatbelt. You could also watch the progress of the flight - how fast we were flying, the elevation, the temperature and the time left until we reached our destination. The screens offered free movies and TV shows, you will need to bring plug in headphones or an adapter in order to listen though, but they do offer plug in headphones for $4. Not only do they offer free drinks (including a complimentary cocktail), a free snack and a sweet treat - they also come around with a menu where you can buy additional snack boxes - we bought one that included crackers, hummus, nuts and a granola bar. On the way to Sacramento, we were given a pesto, chicken and cheese hot pocket type of sandwich that was pretty good and a Honolulu Cookie. We felt spoiled! Flight attendants were friendly and they even walked up and down the aisles offering water periodically - they were great at collecting trash multiple times too. I also liked having multiple bathrooms available on the plane for our 5 hour flight and you could visit their attendant compartments at any time to get more snacks and drinks instead of waiting for them to come around. Also, the free WiFi is amazing and you can still text while in airplane mode! I can't wait to book another flight with Hawaiian Airlines! read more

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Hawaiian Airlines remains the goto airline for travel to and from the Hawaiian Islands. The new wide body airplanes offer more space and a more relaxing experience. These planes provide free high-speed internet. We flew back with the San Diego University Men's basketball team. They were all able to sit in the standard business class section in the seats immediately in front of us. Their conversation with each other shared how surprised they had more room on the flight. They we 6'5" to 7'1" players. To give you a visual, they were looking down into the overhead bins to load their bags. Again size and spacing on the plane was uplifting and made the four and a half hour flight across the Pacific Ocean enjoyable. Will be watching the Super Bowl in the next hour on the plane! read more

Hawaiian Airlines - Stimulation treatments - Airlines Near Me - Honolulu, Hawaii

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Everything needs improvement! Guest services literally had only 1 person working with over 15 ppl in line. No other desk to ho to as the other desks directed ppl to go to this singular help desk. 1st flight was delayed because of mechanical issues so when we got to Honolulu they booked us for a simple puddle jumper that runs every hr but we had to wait 4 hrs later. Other ppl in our group were able to get on the next flight within an hr. I will never fly with this airline Southwest has never disappointed read more

Myles was the best Gate agent ever. He really took. My accommodation seriously had made my flight wonderful. He deserves a raise and promotion. Thank you Appreciate it read more

It's been an interesting transition since the merger of Alaska & Hawaiian. It's not difficult to book a flight online but be careful when flights change and read the fine print. I haven't had issues yet. I flew Alaska when traveling to Hawaii which was never a problem and was surprised to see the merger happen and understand why. Since the merger I've never had to call customer service which is a plus because navigating the system hasn't been difficult. In the last five years I opened a Hawaiian Airlines account and am glad to see the points transitioned over efficiently. Much success to future changes with the merger. read more

The flight attendants were generally friendly and patient with requests, and the caption made the long flight safe and smooth, essentially the seamless soft landing. I still like the overall experience, although their on flight food wasn't great, air conditioning was extremely cold but they don't provide complimentary blankets for guests. read more

Babies should be seen not heard. If for 25% or more of the flight a baby is squealing at its loudest most irritating decibel just to hear its own voice because it owns its parents then parents should be fined 100 dollars. I get it when baby is in pain or scared or pooped itself but this one was an all out a$$hole. Just squealing to tell parents I want my way and I'm going to take it. If I was not allowed to make noise when I was 3 then everyone else whos 3 should shut the hell up. I learned from when I was young don't be screaming bloody murder in a quiet room. If your baby owns you like this one does then they shouldn't be allowed on planes until they turn 12. In fact and especially to Las Vegas they should have designated adults only planes. Or 12 and up. This baby seriously needs discipline. read more

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Our flight was at 11:30pm to Seattle. Got notification at 5:00pm that it's cancelled. Got email that said to wait for re-booking. I didn't want to waste anymore time as our trip was only 6 days total and we would already lose 1 day. I ended up calling them and she re-booked us for a 10:10am flight the next morning. We go to the airport, and it's delayed about 45 minutes. I didn't get to order my complimentary meal for this re-booked flight so no food for me. On our return flight, delayed about an hour. I received my complimentary Teri cheeseburger. It was alright. Dunno if I'd spend $16 for it. I come home and log onto my account and the website shows that I received my complimentary meal on that cancelled flight. I called them to inquire about some compensation for the cancelled flight and she said she can only give me 5000 points. Seems like we should get more than that. I asked her about fixing the meal that I never received and she said for me to go on the website and ask for it cause she was done inputting my info. Okayyyyy. I'll see what happens. All in all very disappointed in Hawaiian. They really are going downhill. The flight attendants on the other hand were friendly, professional and really no complaints about them at all on both flights. They are doing a tough job. read more

Das my airline!!!! As a loyal flyer of Hawaiian Airlines for over 30+ years, I wanna "MAHALO" Hawaiian Airlines for recognizing the loyal flyers throughout the years. How can be da 2 star rating on Yelp??? If it was my opinion, Hawaiian Airlines easily gets 10 stars from me. I've flown all over the U.S. for work and I always try to use Hawaiian Airlines as my main carrier. Although I've been a platinum flyer with Hawaiian Airlines for many years, it appears a lot of folks have the same status therefore sometimes getting upgraded seats is hard. But whenever I can get the free upgrade when flying, all I can say is......Saweeeeeet!!!! Flying can be very stressful at times, and as good as the flight service, as well as the "on-time" schedule that Hawaiian Airlines provides, nothing is 100% perfect and there can be hiccups. Best advice, be patient, and if things can be made right......Hawaiian Airlines will always come through! With the recent merger with Alaska Airlines, I am hoping the great service will continue, and that Hawaiian Airlines will keep the iconic business name. read more

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It's getting worse and worse !!! How much more can it go down ?? Canceled my flight from sfo to Hnl ...rebooked it as sfo to Vegas to Hnl...low n behold a few hours before departing ....canceled again !!! 4 cancellations since March ?!??? Seriously !!! read more

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Flight cancelled.....6 prepaid....one 90 year old and one 88 year old in wheelchairs,1 70 year old w a pacemaker but walking, and 3 over 60 adults, 60,68,and 69.... Had to scramble to find food,lodging and extend 2 rental cars. No assistance or compensation offered by airline for expenses or inconvenience. 24 hour delay on flight. 1 person is going to miss an important business appointment that Will probably lose a lucitave deal due to this BS. Just pay for better air travel....Hawaiian is now Alaska....no Aloha anymore....just a big snowjob read more

Hawaiian Airlines - Chicken S_it Service, not Aloha - Airlines Near Me - Honolulu, Hawaii

Aloha I'm not sure why their rating is so low. They are a great airline. Comfortable seats, well better than most. Prices are all inline with all the other airlines. Granted we can complain all we want but living on an island, we really are limited. Their food can be better. An occasional plate lunch vice a thick breaded sandwich would be good. But the cookie before landing is a nice touch. Free movies and star-link is a high plus. Just remember to bring wired headphones. Gone on the freebies. And each seat also comes with a power outlet. Perfect to write your Yelp review. Overall four stars. It's a great airline and they cover most of the US and some overseas destinations. read more

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It has been a few years since I last flew Hawaiian Airlines, and it's clear that since the Alaska Airlines acquisition, the experience has changed--and not for the better. I'm currently on a flight from Los Angeles to Kona, and while the crew has been polite and professional, there is none of the genuine Aloha spirit that once made Hawaiian Airlines stand out. That warm, welcoming touch was a big part of what made flying with the airline so memorable, and it's noticeably missing. The aircraft also feels dated. The seats are uncomfortable, its dirty, one of the lavatories is out of service--which, based on other reviews, appears to be a recurring issue--and one of my son's window shades was damaged internally, preventing him from opening it to enjoy the view during the flight. Overall, the flight has been perfectly adequate, but it lacks the unique character and hospitality that used to set Hawaiian Airlines apart. I hope the airline can preserve the qualities that made it so special, even as it continues its integration with Alaska Airlines. We are flying American Airlines back to the Mainland and I'm curious to see if there will be more Aloha spirit on that flight. If so, we may be done with Hawaiian Airlines. So sad. Hawaiian used to be so special and there was a certain magic that existed when you stepped aboard their aircrafts. Tjat magic is gone. read more

"Anything's Possible" - Lea Michele. UPGRADED RATING FROM 2 stars to 4 stars (and why): - merge with Alaska has been good for Hawaiian, finally, a viable airlines. - on time and not late for once (early, even) - flight not cancelled or delayed, standard practice on Hawaiian - kiosks actually worked - check in was easy - app worked - people spoke English ( I am not making this up). Originally booked on Alaska but it got booted over to Hawaiian during the merge. I was worried because I originally booked on Alaska to get away from Hawaiian, even if it meant paying more. Thank you, Alaska, for teaching Hawaiian how to run a business. Loved the new Hawaiian Air terminal at HNL, which was huge and spacious, clean and new with nice bathrooms, nice gift shop, and large clean bathrooms, unlike the trashy Hawaiian Air terminal in Seattle, with busted seats, trash on floors, stained gross carpets and only one central bathroom. Flight from HNL to SEA was on one of the tiniest seats I've ever had next to Air AsiaX (avoid like the plague, see my review on them). I'm a short, small person and it was uncomfortable even for me. Cram people into an airbus, I say. (Airbus A330-200). No meal on the overnighter. Flight from SEA to HNL was on-time. They charged me the Hawaiian Airlines bag fare of $40 when I booked originally on Alaska Air $35 per bag, but I didn't make a scene as one of my two checked-luggage was a little overweight by a few pounds. We were served a nice warm ham and cheese sandwich lunch and soft drinks. Baggage claim information accurate and bags came off the plane in a timely manner. RETURN FACTOR: Only if Alaska still owns Hawaiian. read more

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The good is we haven't crashed yet. Not sure with what the 45 minute servicing of the engines on the tarmac was about. But here sadly is the real issue. What the heck happened to the food? On the way over, it was a gross smashed chicken sandwich and on the way back it was a hot smash chicken sandwich. If I'm gonna go down to Pacific Ocean, at least give me a good last meal. Rates sure haven't gone down. Service is fine. Food product is the worst. read more

I purchased a return flight for my sister on 8/22 back to the mainland. She is a bit particular about seating so I picked and PAID for a premium seat which was 19A. I dropped her off and she boarded the plane. Then I got a text from her. She was moved to 15A, one of the worst aisle on this flight. No window, no recline. She was never asked, never gave her permission but instead forced to move to accommodate a "family". So....I PAID for an upgraded seat which was forced away and yet no word on refund for the premium. Auwe! over 20 years a customer......for now. read more

Just got back from our round trip flight from Tokyo and wow, I didn't know all the extras for flying Hawaiian RT to Tokyo. This all with standard cabin fares, not to mention we got ours during the special rates promo, so around 560 round trip. The flights included 2 ea free check in luggage, 2 meals, alcohol drinks were free too (not sure how many as I only got 2 ea), and on the way back my son got a cute kids activity book. Wow what a surprise. The few meals: 1st course was like a main dish; Departing flight: 1. shoyu chicken or chicken yaki soba and 2. Chicken salad sandwich with snacks. Returning flight: 1. Loco moco and 2. Yogurt with fruits, muffin, and snacks. The shoyu chicken and sandwich were best. The loco moco was a let down, the burger was sorta funky soft texture. But hey still finished it as it was free. As always the staff at reservations and in-flight are always amazing. read more

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How is this crap even legal? I guess receipts are optional now? Since Alaska Air took over Hawaiian it's gone to Crap. The telephone number's handy if you have a couple hours to spare waiting on hold read more

Hawaiian Airlines - Airlines Near Me - Honolulu, Hawaii

Former Loyalist -- Completely Let Down by Hawaiian & Alaska Airlines I've been a high-tier HawaiianMiles Pualani member and Alaska Gold because of years of loyalty and frequent travel. That dedication apparently means nothing anymore. First, Hawaiian Airlines pulled the direct Honolulu-Seoul (ICN) flight -- a massive downgrade in service and convenience. What used to be a flagship international route now forces me to fly HNL Seattle Seoul, costing me an entire day of travel. That alone tells you everything about where priorities are headed. Since Alaska took over, the experience has gone downhill fast. Now I'm flying both carriers regularly and rarely get credited my miles correctly. I recently submitted a request for missing miles from a Tokyo trip and was told it will take 6-8 weeks just to see my points. That's unacceptable for frequent flyers. It gets worse: * Alaska lost my luggage on my last trip. * Mileage credit is inconsistent and painfully slow. * Their website is an administrative mess -- even finding something basic like my next flight is harder than it should be. * Hawaiian has completely lost its authentic island feel. * Alaska feels disorganized, impersonal, and bureaucratic. My final Hawaiian flight to Seoul will be in March -- and after that, I'm done. read more

Hawaiian Airlines - Last happy time on Alaska or Hawaiian air - Airlines Near Me - Honolulu, Hawaii

Never again. Cancellations on the way to and back to with no explanation. Flights took longer than what I paid for.

I flew with this airline to San Diego, and the customer service was terrible. The employees were rude, especially the man working the full-body scanner on May 24 around 10-11 a.m (Honolulu airport). He spoke to passengers in a very disrespectful and condescending way, almost like people were prisoners. I wish I had gotten his name. On top of that, there was only ONE X-ray machine line open, which caused an extremely long wait. After an hour or more, they finally opened another line. The whole experience felt very poorly managed. Ever since the airline was bought by Alaska Airlines, the customer service has really gone downhill. read more

I fly from Oahu to the neighbor islands on business and usually if I get finished with my job early I will see if there is another flight I can take home. They usually get me in no problem. But since the Alaska purchase they want to charge me an extra $50 on top of my $300 inter island fare. Hawaiian has no more Aloha. I guess I'll just wait 3 hours in line until I'm called. read more

Hawaiian Airlines - Hawaiian has no more Aloha - Airlines Near Me - Honolulu, Hawaii

The airline seems to have lost its quality. The flight attendants are not as friendly and the food has greatly diminished in value. The cabin itself doesn't appear to be well-kept. read more

Hawaiian Airlines - Dirty - Airlines Near Me - Honolulu, Hawaii

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Another very disappointing experience. Out return flight got accidentally canceled in the system so we had to wait in line for almost two hours until someone made an executive decision and began issuing paper (handwritten) tickets and luggage tags. They then had to check us in the old fashioned way, using a checklist of names at the gate. We departed almost an hour late which was a miracle considering all of this. Someone needs to add an "are you sure you want to cancel this flight?" button to avoid this huge human error in the future. This was not an Alaska takeover problem, it definitely was a Hawaiian airlines problem. read more

Hawaiian Airlines - Two hour delay!!! - Airlines Near Me - Honolulu, Hawaii

I want to say that Hawaiian Airlines is my preferred airline so far. Serves is good. They pick and train the staff really well. As far as I know there are the only one serving food without paying. The food is not as good as before but at least they serve. They just installed wifi on the mainland and international flights. The WiFi is crazy fast without and lags or buffers and best of all it is FREE. Yes free. read more

Hawaiian Airlines - Recently install lighting fast wifi but it's not on the newest plane yet. - Airlines Near Me - Honolulu, Hawaii

Ever since my accident I see Hawaiian Airlines in a new light. I have to travel to Oahu from Maui often. Let me tell you they really go the extra mile with the many of us traveling for health care. They are so caring with me and my inability to walk. They always move me up to a closer seat so I don't have to walk as far. When I arrive early back from my medical appointment they allow me on the next available flight. When we ended up stuck at the airport due to the Tsunami they took everyone handicapped to the Premier club until the airport reopened. Some things you don't notice until your there yourself. read more

Hawaiian Airlines - Airlines Near Me - Honolulu, Hawaii

Five stars. Great flights from HNL to LIH and back. The one day trip was most excellent! Derive and ambiance in the plane was terrific! The usual water or juice hit the spot. Highly recommend flying HAL inter-island. read more

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Beware the A321 neo 32B equipment. It's not any better than domestic first class. It's cramped and you have to look at a whole lot of butts while they board the rest of the plane which takes forever. No pre-boarding cocktails either because "they don't have time". That's because they have to load the back of the plane. I should have known better and checked the equipment specs. The crew was good but you can tell they are not happy with the new set up with Alaska airlines. read more

Clean and organized and somewhat updated and modernized. Staff are very nice and friendly. Bathrooms are clean. It's a smaller manageable airport. Rental cars are a 5 min free shuttle away. Lots of cute stores and food options. I feel like the fact that more than 70% of Hawaii has an Asian background, people at the airport are quiet, hard working, humble, efficient, and kind. read more

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Our minor child's seat got randomly moved prior to our flight. And guest service clerk by gate A15 at 0918 on 4/2/26 looked at the situation- ultimately referred us to gate counter. But in the process rudely said "I'm telling you..it's a full flight..." Did not appreciate the comment! As if we don't understand her?! I immediately turned around. Guest service clerk lacking proper decorum read more

Hawaiian Airlines - "Guest service clerk" lacking guest service decorum rudely said "I'm telling you..it's a full flight..." - Airlines Near Me - Honolulu, Hawaii

This is the third installment of three trips booked on Hawaiian Airlines (but executed by Expedia) ... I needed airline tickets, a car and a hotel room so I booked all three on Hawaiian Airlines website (actually on the HA-branded Expedia website). This was the third booking made via Hawaiian and will probably be my last due to the problems I encountered (again). The savings aren't worth the hassle, which I will detail below. HNL-LAS (Aug. 29): I checked in via the HA app and found that my boarding pass didn't reflect TSA Pre-check. This was the third consecutive trip that this occurred. In every case I had to go to customer service at the terminal to "fix" it. My first name and middle initials were combined, and this failed the name check for TSA. I never have this problem when I book a flight directly with HA, but this problem reared its ugly head in all three packages purchased through HA (but handled by Expedia). Calling HA didn't help; I was told to call Expedia. Calling them didn't help because I had already checked in. Uh, Catch-22, I don't see the problem until I've checked in. My name appeared correct on all the correspondence from HA / Expedia. Note: I've never encountered the problem on the return flights. So, I saved money by obtaining a package from Hawaiian, but continued problems have led me to discontinue doing so in the future. Flight HA 76 was uneventful; it left Honolulu on time and arrived early in Las Vegas. Service was fine and the food was good. LAS-HNL (Sep. 1): Flight HA 5 was supposed to begin boarding at 5:50pm and depart at 6:35pm. The gate agents kept stalling by stating the plane was being cleaned. Yeah, sure. Finally, an agent announced that, due to a malfunction, we won't be departing tonight, and she couldn't tell us when. She stated they arranged rooms for us at The California Hotel (downtown), and to retrieve our luggage at baggage claim. However, except those that booked their trip via Vacations Hawaii, we were on our own to get to the Cal and back. We would be updated via the HA app / email / text when the flight was scheduled to depart. Not having any luggage checked, I went directly to the parking garage and arranged an Uber to The Cal. Once there, I was the third person to check in. I was told I had a $20 food credit and to charge my meal to my room to utilize the credit. I was concerned about getting updated by Hawaiian as I couldn't get a signal from Verizon Wireless in the hotel. I had to connect to the hotel's WiFi and then received the notice that HA 5 would be departing at 6:35am on Sep. 2, with boarding to commence at 5:50am. After a somewhat sleepless night, I checked out at 3:40am and Uber-ed back to the airport. 5:50am came and went and we still hadn't begun to board the plane. The signage didn't provide much comfort ... It stated departure as "Est. 6:35am". However, even with at least two dozen wheelchair customers, we completed the boarding process by 6:35am but sat at the gate for a while. The captain stated something about waiting on load balancing, which I presumed meant they were adjusting the load in the cargo bay to get the plane's CG in the desired window. Whatever, we left a little late but arrived early, at 10am HST. Service onboard was great; they kept apologizing for the delay even though they weren't responsible. However, I don't have a good feeling about Hawaiian Airlines right now. This is the second significant delay in my last 6 flights: a terrible blotting on their record of on-time performance. Is it just a run of "bad luck" or has the changes being instituted by Alaska having an impact on Hawaiian? I don't know and I don't like it. This flight cost me more than $3,200, and for that I expect the trip to be problem and stress-free. I don't have to fly on Hawaiian; there are alternatives, albeit with their own set of compromises. read more

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Disappointing Experience with Hawaiian Airlines - Hilo Airport I have been flying Hawaiian Airlines for over 10 years, including many interisland flights and trips between the mainland and Hawaii. This was by far one of the most disappointing experiences I've had. First, we were required to check our carry-on bags at the gate, even though they met the size requirements and there was clearly plenty of room left in the overhead bins once we boarded. We've flown this same route many times without ever being asked to gate-check our bags. If this is now standard procedure, it should be communicated consistently and applied fairly. We were also required to take all of our bags through the agriculture inspection area. I was carrying our 6-month-old baby while also managing two bags, and no one offered any assistance. Traveling with an infant is already difficult, and some basic customer service and awareness would have made a big difference. The biggest issue was our interaction with one of the gate agents. I believe her name was "Jammene," but I'm not certain because she mumbled her name under her breath. When I politely asked her to repeat it, she ignored me. Throughout the interaction, her communication was rude, condescending, and unnecessarily confrontational. Rather than calmly explaining the situation, her tone only escalated it. My husband, who is Kanaka, and I left feeling like we were treated differently, and the interaction was deeply upsetting. As a Front Desk Manager for Marriott, I know that challenging situations happen every day. Good customer service means acknowledging the guest's concerns, showing empathy, apologizing for any confusion, and working toward a solution. Unfortunately, none of those basic service standards were demonstrated during this interaction. The gate agent would benefit from additional customer service and de-escalation training. To make matters worse, the aircraft's air conditioning did not appear to be working properly, making the cabin extremely hot and uncomfortable throughout the flight. The landing was also very rough, causing several carry-on bags in the overhead compartments to shift noticeably. I would be concerned that passengers with fragile items may have experienced damage. I've always been a loyal Hawaiian Airlines customer, which is why this experience was especially disappointing. I hope Hawaiian Airlines takes this feedback seriously by improving consistency in its baggage policies, providing better assistance for families traveling with infants, investing in customer service training, and ensuring aircraft are properly maintained for passenger comfort and safety. read more