The Hawaiian Airlines main customer service number is 1 (833) (623) (8O24)tm or 1-866-666-(6O23)…read more .This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Rewarding Way to Experience Travel** Every journey becomes more enjoyable when comfort, convenience, and thoughtful service are part of the experience from the beginning. Business class brought these qualities together to create travel that felt smooth, polished, and dependable at every stage. Instead of seeing the flight only as transportation, passengers could enjoy it as an important part of the complete trip. **Travel Shaped Around Individual Priorities** Every itinerary is influenced by different schedules, responsibilities, and personal expectations. Whether travelers were preparing for an important business engagement, beginning a well-earned holiday, or attending a meaningful celebration, business class adapted naturally to their needs. Flexible arrangements and considerate support helped the journey remain comfortable, reliable, and easy to manage. **A Cabin Created for Comfort and Clarity** The cabin offered a calm environment where passengers could decide how they wanted to spend their time. Spacious seating, refined interiors, modern inflight technology, and carefully arranged personal areas supported productivity, entertainment, relaxation, and rest. Every feature contributed to greater privacy, personal balance, and consistent comfort throughout the flight. **Premium Service with Genuine Attention** Thoughtful hospitality added quality to the journey through experiences delivered with warmth and professionalism. Carefully prepared meals, refreshing beverage choices, refined onboard amenities, and engaging entertainment made the hours in the air more enjoyable. Every interaction reflected courtesy and sincere care, helping passengers feel welcomed, respected, and personally valued. **Smooth Progress Across Every Stage** The benefits of business class continued beyond the cabin and supported the complete airport experience. Priority procedures, coordinated boarding, dependable baggage assistance, and efficient arrival services helped reduce delays and simplify important transitions. Travelers could move confidently from departure to arrival while protecting their time and keeping onward plans organized. **A Journey That Strengthens the Entire Trip** Business class represented more than premium seating by improving the way every stage of travel was experienced. Comfort, dependable coordination, and personalized attention worked together to make the journey calmer, more enjoyable, and better connected to its purpose. By the time passengers arrived, they were ready to begin what came next with renewed energy and a positive frame of mind.

The Hawaiian Airlines main customer service number is 1*(866) (346) 5.014* or 1.866.346 {50.14}…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Balanced Way to Experience Travel** Every journey feels more rewarding when comfort, convenience, and thoughtful service are present from the start. Business class combined these qualities to create an experience that remained smooth, dependable, and enjoyable throughout. Travelers could appreciate the complete journey rather than focusing only on the moment of arrival. **Travel That Responds to Every Plan** Each itinerary is shaped by different schedules, responsibilities, and personal expectations. Whether passengers were traveling for a major business opportunity, a carefully planned holiday, or an important personal celebration, business class adjusted naturally to their needs. Flexible arrangements and dependable support helped keep every stage organized, comfortable, and easy to manage. **A Cabin Created for Your Own Pace** The cabin offered a refined environment where travelers could spend their time according to their preferences. Spacious seating, modern inflight technology, elegant interiors, and thoughtfully designed personal areas supported productivity, entertainment, dining, and rest. Every feature contributed to privacy, flexibility, and a greater sense of comfort during the flight. **Premium Experiences with Genuine Attention** Thoughtful hospitality made every moment onboard feel more complete and enjoyable. Carefully prepared meals, quality refreshments, selected entertainment, and refined amenities added comfort without making the experience feel complicated. Professional cabin crew delivered assistance with warmth and courtesy, helping passengers feel welcomed, respected, and personally supported. **Easier Movement from One Stage to the Next** The advantages of business class continued through departure, boarding, arrival, and every important airport transition. Priority services, organized procedures, reliable baggage assistance, and efficient arrival support helped reduce delays and unnecessary confusion. Travelers could continue their plans with confidence while preserving valuable time and energy. **A Journey That Improves the Whole Trip** Business class delivered more than additional comfort by improving the way every stage of travel was experienced. Reliable coordination, refined surroundings, and personalized care worked together to create a journey that felt calm, complete, and worthwhile. By the time passengers reached their destination, the positive experience of the flight had already added value to everything still ahead.

Welcome to Southwest WN1902 - our inter island (hip) hop flight to Hilo - this quick one hour…read moreflight ferried passengers from HNL to Hilo - the island home of Volcanos National Park and the famous lodge at the park where we will be staying tonight. Thanks Southwest for the quick run over to Hilo and the opportunity to fly safe and sound with the jets that started it all at Love Field in big D (my birthplace)!

(Traveled 04/30/26 TH @ 8:50pm and many times before): This time, I was returning to the…read moresouthwest-esque from Hawai'i, but not at a very friendly price! I recently flew one-way with Southwest Airlines from Daniel K. Inouye International Airport (HNL) Terminal 2 to Los Angeles International Airport (LAX). They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them with more routes. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively, and have flown them for business and pleasure. Did this airline still rule the southwest skies!? PURCHASE(S) One-Way Wanna-Get-Away Airfare ($253.10): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, in this particular case, I needed to be back in Los Angeles for a work event the next afternoon. Since I booked the flight less than three weeks before its departure, I was basically screwed for domestic air travel during the medium season (I returned right after the spring break window). On a red-eye direct flight that arrived in Los Angeles around 5:30am the next morning, it allowed me enough time to get home, get ready, and get to my work event. Checked Luggage (Varied; N/A this instance): This once FREE amenity has since been removed and now was a paid expense. I traveled very light, especially for a quick trip such as this, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group 3), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group (i.e. A/B/C). The flight felt like it arrived shortly after it departed. ~Seat(s): 27A Window - Come on, it was the same sardine can like all airplanes these days. Recently, Southwest Airlines started assigning seats, so it was no longer a free-for-all once you boarded the plane. I always favored a window seat towards the back of the plane close to the restroom and snacks. I was lucky enough to almost get exactly that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=mPgY2GS6Z8NBlgeqkY9tkw ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale and this time a bag of almonds https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=5-89IYcr8bJRpTt-GoMSwg on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 2 (specifically near Gates E4-E10) filled with several gates, plenty of reasonably-priced eateries and duty-free shops, and a handful of monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way non-stop flight on Southwest Airlines out of Honolulu (HNL) was fine and got me to Los Angeles (LAX) safely which truthfully was all that mattered to me on any flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $253.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS

I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

April 22, 2026 was the day the Alaska Eskimo and the Hawaiian Pualani officially married.... and…read morethis here is an update to my skimpy review of yesterday. Continuing on, the transition has not been the easiest I'm sure for the traveler, the airline employees and all others who were involved however slight in this marriage of Pualani and the Eskimo. The backhouse infrastructure is in full force and effect, and very noticeable starting with the reservation and check in processes. The combination of backhouse staffing was in the works over the past few years and has now come full circle. The jury is out still and all we can do is cross our fingers and hope for the best. The front of the house still uses the Pualani logo and designs in the terminal and on the flights (my first review outlines this) Gate and boarding area for interisland and domestic flights remain the same (so far). For the Hawaiian traveler, you will have many more options with Alaska especially on the domestic front. For the Alaska traveler, it's much easier now for you to visit the land of Aloha.! Happy Traveling (ps- 4th star for the unending dedication by the remaining Hawaiian Employee Alumi)

I'm not usually one to complain, but I felt this experience was worth sharing…read more While flying from Portland to Honolulu, I listened to a presentation about the Atmos credit card. The offer sounded very attractive: sign up for the card and receive 85,000 bonus points after meeting what was described as a relatively small spending requirement. Based on that information, I applied for the card when I got home. About two weeks later, I called customer service to ask about the bonus points. The first representative told me I needed to spend $4,000 to qualify. Later, another representative gave me different information, saying I should wait one or two billing cycles, or two to four weeks, for the points to appear. What makes this especially frustrating is that I previously had a Hawaiian Airlines credit card and membership and never had any issues. Everything was straightforward, and the benefits were delivered as promised. At this point, I'm confused about the requirements and timeline. I hope the bonus points arrive soon, but the information presented on the airplane does not seem to match the information I received afterward from customer service. I'm sharing this experience so others can carefully review the terms and conditions and know exactly what is required before applying.

A very affordable option for anyone traveling to Asia. No-frills airline with Ala-carte options…read morefor food, comfort, seating etc. There's something about the Asian airlines that still offers exceptional service for travelers on a budget. I would take ANY of the Asian airlines over the other airlines whether your traveling to Asia or domestic flights.

I absolutely love Zip Airlines! In typical Japanese fashion, it's a ala carte pricing where if…read moreyou're only carrying 8 kg of carry-on luggage, roughly 15 lb, then you're probably paying the lowest price from Honolulu to Tokyo. However, if you would like to add a check-in luggage, pick your seat, and include an inflight meal, you have that option to do so when you book your ticket. Every seat on the flight includes unlimited Wi-Fi which allows you to stream movies or check the internet and send messages for free. If you want to order food or drinks, you can do so via the inflight app and you are served promptly and for a very reasonable price. Just for fun, I tried the children's meal and it was delicious. I also had the Tapas with a highball which is whiskey soda. I actually think this is really delicious in Flight economy food. If you want to pay more then you can even get a lay flat seat in their business class but beware that even though you're paying more for a business class seat you don't get a blanket or pillow unless you pay for that too. Frankly I think this is the way to go that you just pay for what you want. Definitely very strongly recommended!

Our first time flying with Japan Airlines . Staff members were very friendly and helpful. Checking…read morein was a lot easier and better than flying domestic airlines. We could've brought 2 pieces of luggage each all inclusive with your airfare. We were blessed to have access to their Sakura lounge. Beautiful lounge great selection of food, snacks, and drinks. . Their customer service is amazing a higher level than our domestic counterparts. Highly recommended for international travel.

This flight was from HNL-HND-TSA on 10/22/25, with a side trip flight TPE-NRT on 10/28, then a…read morefinal return flight HND-HNL on 11/02. All my reviews while on vacation are on my TripAdvisor account. Me and my other half's first time flying on JAL was way back when the airline use to operate the B747 between Honolulu and Narita. I purposely booked this flight because my cousin and his other half had specific dates on their flight itinerary using One World Alliance Airlines. JAL is a part of One World serving all of Japan, across Asia, USA and many destinations around the world with partners including Cathay Pacific. Booking online is easy. Online check-in wasn't successful, but with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security with TSA Precheck only in Honolulu or another US Airport. I must say, all of JAL's ground staff from check-in to boarding were exceptional, efficient and friendly! While seated in economy, service is fantastic. Free onboard entertainment on each seat back IFE. WiFi is only complimentary in Business and First Class. My other half had his customer and his partner sitting in Premium Economy on this flight segment as well as the connecting flight from HND-TSA. Between Honolulu and Haneda, onboard amenities were a pillow & blanket, earphones, eye shades, complimentary meals including a pre-arrival snack, complimentary alcohol including red or white wine, and beer. Fortunately this wasn't a completely full load of passengers, I was able to lay down in the middle row the whole entire flight! This flight departed from Gate D2, but decided to visit a Starbucks with air con as we waited for our flight to depart. Maybe in the future if we're booked in Business or Premium Economy I'd update my review for later.

Joseph Wong shout to you for superior customer service and check in. You made my solo trip w/my…read moretoddler so much more manageable. Mahalo for going above and beyond.

My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and…read morerebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around.

Easy to get in and out and great destination airport as those go!…read more Friendly folks and helpful folks too! American did a great job getting us to HNL safe and sound! Thanks HNL & AA!

This airport felt like a step back in time into the 80s. The carpets, the wall tiles, everything…read morefelt like the 80s. Despite being in a tropical climate, only parts of the airport are air conditioned. We walked for an incredibly long distance from the gate to the baggage claim, and we honestly were not sure if we were going the right way since signage was so poor. This airport is a step back in time but definitely needs some updating!

The last time we stayed here, we were in the Rainbow Tower. This time, we stayed in the Tapa Tower…read more As always, the staff was friendly, helpful, and provided excellent service. My biggest issue with the hotel is that it's showing its age. The rooms and facilities feel outdated, and I don't think the current room rates reflect the condition of the property. Also, if you're looking to save on parking, park by the pier instead. It's much more affordable than paying the hotel's $65 per day parking fee.

Just got back from here last night. Service was good - especially the housekeeping staff. We stayed…read morein the Tapa Tower, more specifically, the Keilani Suite. Our housekeeper Analiza B. was amazing - such a nice lady. She made our room so comfy and clean every single day. She even brought me ice packs after my training sessions. This woman DESERVES a raise. I am used to staying in West Oahu, very quiet and relaxing. There were too many people at the hotel for me. It reminded me of Las Vegas a little bit. Plus the prices at the restaurants were outrageous. 12 dollars for shaved ice is crazy. Overall a good experience but budget well before you decide to stay at this hotel.

I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.