*Full Disclosure* Yelp is not available in Thailand, but is present in The Philippines. These flights were from HNL-MNL on 04/13/23, MNL-BKK on 04/14/23. A week later BKK-MNL on 04/20/24 and return flight MNL-HNL on 04/27/23. All my reviews in Thailand are on my Tripadvisor account. Me and my other half's last time flying on PAL was Precovid Feb 2020. Not only they are The Philippines Flagship Carrier, they are the oldest airline in Asia. Although they can get you to major destinations across Asia and all ASEAN countries, they aren't in Alliance with other major airline carriers. Booking online was easy. Upon waking up that morning prior to departure, I noticed the flight was delayed by 1 1/2 hours. Which gave ample time to make our way to the airport to grab a bite and coffee before boarding the plane. Online check-in was successful, with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security via TSA Precheck only in Honolulu and other US Airports. I must say, that the ground staff from check-in to boarding were efficient and friendly. One piece of information I failed to pack was my Vaccination card or take a photo of both front and back of the card. My fault, I assumed restrictions were lowered and didn't do my proper research prior to the flight. The customer service agent just checked me in and I had the choice of heading back home to pick up my vax card, or chance myself when entering The Philippines without proof of vaccination. Thailand dropped all restrictions from our previous visit Fall of last year. As a foreign traveler entering The Philippines, you're required to complete your eTravel registration to declare proof of vaccination, similar to when entering Japan when proof of vaccination was required. When complete, the website will issue a QR Code prior to entering the country. Service onboard was excellent. Available onboard entertainment on each seat back screens. Being seated in Economy Class, I noticed both lunch and dinner meals includes silverware. For long-haul flights, I'm content. Between Honolulu and Manila, onboard amenities were a pillow & blanket, toothbrush, earphones, two complimentary meals including a mid flight snack, alcohol including red or white wine, beer and other nonalcoholic beverages. Between Manila and Bangkok, it was almost the same. No amenity's were provided on a A321 and each seat back had no inflight screen monitors. But there was a dinner served on the flight going to BKK. Lunch on the return, and free inflight entertainment on each seatback furnished by an A330-300 aircraft. PAL occupies Terminals 1&2 at Manila International Airport(NAIA). When transferring between terminals, it was a bit of organized chaos. What the customer service agent in Honolulu advised us that our checked luggages would automatically transfer between MNL & BKK. Both us and a Thai passenger didn't have faith that our bags would make it through to our final destination. We all had to double check over and over. There was an airport transfer that would shuttle passengers from T1 to T2 without leaving the airport premises. You're escorted by a ticket agent to bypass immigration and customs, and it's required you pass through another security screening as if you are entering an airport for the first time, very similar to making a transit at Incheon Airport. It's not an huge airport like Haneda Airport, but every single person onboard and in NAIA are English friendly, and the most helpful and friendliest airline personnel I've ever come across! Maybe in the future if booked in Business Class, I'd update my review for later. read more

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Airline is the worst. Agents are rude. Planes dirty. It is like riding an inner city bus. Fly a reputable airline not this piece of shit.

Flying Internationally... My friend asked me if I wanted to go on vacation with her. Right away, I said, "Sure!" She sent me her itinerary and I booked online (through CheapOair) the exact same trip that she did. We weren't able to sit next to each other because we checked in separately, but when we reached Manila, we changed our seats to sit together for the second leg of our trip. Service was very professional and friendly. Staff were polite and helpful. I asked for a can of Coke twice (instead of getting a cup) and they gave it to me - with a cup of ice - no problem! I was really happy with all of the free stuff! Besides 2 meals (choice of Western or Filipino) and a snack of ham and cheese sandwich, we got free headphones, movies (I watched (About Time), television shows (finally saw Fresh Off The Boat), music (I listened to Kenny Loggins), house slippers, and a pouch filled with eye mask, socks, and toothbrush/toothpaste. Wow! The air conditioning on the plane was great! I used my jacket and even put their thin blanket on my lap and used the pillow on my back. Overall, we had a great experience and I look forward to flying Philippine Airlines again! read more

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Awful service. Stood at the check in counter for 20 minutes as the woman behind the counter struggled to get me checked in. Made it clear again and again that I wanted an aisle seat. Naturally, PA gave me a middle seat for a 10 hour flight. Absolutely no way I will ever fly with them again, no matter what the cost. read more

Worst Airlines ever! Do not fly with PAL I have a couple of flights with PAL, and I will never use this airline ever!!!! Save yourself from horrible customer service, delayed flights, and the worst airline policy. Note: I book this flight ahead of time, so canceling it is not an option From HI to MNL: I checked in Online, hoping checking in would be easier. It should be just dropping bags. Nope. I still have to wait almost 2 hours to drop off my check-in bags. The check in personnel is just super, super slow. She is not old, but I think the system they are using is super slow too. Also instead of just letting the passenger put their bag tags, she manually do it every luggage and then back and forth to the computer. She also had to put tags on every carry on bags. MNL to BCD: I bought an extra 40kg online before the flight. Guess what??? They made me pay again. According to their system, I have no baggage. Show them the receipt, but they still insisted I had nothing on their system and had to pay. The flight was about to leave, and they put me in the position of either pay 4000+ pesos for luggage, or cancel the flight and pay for the cancellation fee. I have no option but to pay again, and email customer service for a refund. Which is until now- not responding. I cannot cancel because I have another flight the next day from BCD. BCD to Cebu to PPS: same thing, with the receipt I showed them about my luggage. They said the system is outdated and I must pay for the luggage again! Additional 4K+ pesos PPS to MNL: Check-in at this airport to make you wish you did not go to Puerto Princessa. There was a very long line (about 100 meters). Only two check-in agents are helping the passenger. And worst, when they know the person, they call them from behind and just cut off the line (especially those who are entitled/rich as how they were acting- mostly Filipino) MNL to BCD: At terminal 2, those ticketing agents. While waiting for the elevator to open- these entitled agents (4 of them holding some paperwork and wearing PAL uniforms, female and male) came after us. And as soon as the elevator opened, they cut all of us waiting and were the first to get in. They even cut those on a wheelchair. They act so entitled. And you know they think we are beneath them. I was about to burst out. But I have a long flight, so I must lengthen my patience. I will fire them if they work for me. The worst person to hire! Now my mom is traveling with PAL to Washington, and they change the flight 1 hour before the original flight. They are not giving her food or sleeping arrangement since they moved the flight to the next day. They also questioned my mom why she was requesting a wheelchair when she could walk. My mom is half blind. That's why we asked for a wheelchair. Another worst thing about PAL- is expecting an email that you can pay for the seat next to you so they will not put anyone next to you. I also mentioned that their upgrade options are like succumbing to their passengers. Overall this is by far the worst Airline! Save yourself from the pain and extra fees they are charging you! I would rate this airline ZERO. Unless they re train their personnel about customer service. And update their system. This is a hopeless airline. read more

I had booked a flight from Hawaii to Cebu in the Philippines. I was going to attend an Army buddies wedding. My flight was supposed to get me there in time for the wedding and reception. But, PAL rescheduled the flight from 10 am to 2 pm. I would not have been able to attend the wedding. When I called to cancel the flight they refused to return my money. Stay away from this airline! read more

In October 9, 2023 I was returning from Indonesia to Hawaii and Philippine Airlines I had a business class ticket and at the counter they sent me to gate 17 where I waited patiently for four hours and went back to the counter and they said the plane had left without me from a different gate they are giving me no other information other than the original one that they wrote on my ticket to this day it's now February 2024 they're still giving me the runaround after charging me $2400 for a business class ticket they're absolutely worthless as far as Customer Service is concerned read more

Went on a surf trip to Indonesia from Hawaii. Though my ticket explicitly states (2) free check in bags, including surfboard bags up to 109", I called Philippine Airlines customer service 4 weeks before my flight. They confirmed $175 per surfboard bag NOT per surfboard. Upon arrival to the ticket counter on the day of the flight, I was charged $175 per SURFBOARD! With 3 boards in a single bag, I was floored my baggage fees were $575 EACH WAY, effectively doubling my overall flight costs with Philippine Airlines. I can understand if this was consistent of what was relayed to me previously or shown on my ticket. Needless to say I will never be flying with Philippine Airlines again due to these predatory fees... read more

I don't travel much to the motherland but whenever I do, I go to PAL, Philippine Airlines. It's not like I have much of a choice right? Since Hawaiian Airlines did away for with their service recently. I guess providing flight services to the single most largest ethnic group here in Hawaii isn't that good for them for whatever reasons. Nonetheless, the best tip is to try your best to get to check in early! There's always guarantee going to be a hella long line! That's pretty much for most international flights as well. If you have balikbayan boxes, try get a porter for "valet service," they will serve you all the way up to check in. Don't forget to tip them. Or you can just do it yourself and get a cart which is about 4 bucks I think. I always like to book online because you can do web check in and makes the process just a little bit more smoother and convenient. As far as the in flight experience goes, it's good overall. It's pretty much a 10 to 11 hour direct flight to Manila, NAIA (Ninoy Aquino International Airport). For some reason, I think it's a bit faster going back home but it's still about 10 hours roughly. They give you two meals during the flight and your experience is always dependent on where you sit, the types of people who you have during the flight, the kinds of attendants you have, the movie that they show, and many other factors. I am sure this is pretty much relevant to other airlines as well. Nonetheless, regardless of the how the flight goes, I always like traveling with PAL because of the excitement and feeling of going and spending time with my family and relatives in the Philippines :) read more

Philippine Airlines - The best tip is... Get here early! There's always gonna be a hella long line waiting for check in and ticketing! - Airlines Near Me - Honolulu, Hawaii

They have an online reservation system that does not work. it took me more than an hour to get my final ticket to PI through orbitz. What a loser this airline's website is. They should fire the programmers. Service in the airport is better though. read more

The new set up in the business class is not as good as the old one. The older seats has that pod like seating that has bigger space when the seat is reclined all the flat. With the new seating, i felt like I was on top of a table and on display. Would be nice to have more privacy if you choose to sleep during the flight. But service is top notch. The Filipino hospitality is always great. The food may need some improvements and maybe change it up every month. I have been eating prawns every time I fly. I love the ice cream though. Always a highlight of my meal. Breakfast omelette also needs to be fixed. Maybe offer some authentic Filipino breakfast as an option. Priority tags on the luggages doesn't mean anything because my luggages always comes out last. There should be overnight kit for each gender. The l'occitane is too feminine. read more

Philippine Airlines - Breakfast fruit platter - Airlines Near Me - Honolulu, Hawaii

When checking in at HNL, GET THERE EARLY! The line is long and the boxes are plenty. Not to mention the jerks that are trying to cut in front of you. When I checked in my seat assignment disappeared and they told me I had to sit away from my GF. After a lot of complaining they said they could seat us at the bulkhead for an extra $100. A-Holes. No drama on the flight. Food and service was pretty good. Manila airport was a surprise. Very clean. Immigration was hassle free. The bathroom was clean and the young bathroom attendant didn't want to take a tip from me. Baggage claim was a mess though with only one conveyor belt for all flights. Customs was a breeze too (I was expecting to get hit up for a bribe.) read more

I was flying back to the US alone for the first time from PI. My origin was CEB and destination was HNL. My flight from CEB to MNL on my travel itinerary had indicated that my flight would be at 12 NOON. My family had taken me to the airport early to get my bags checked in to save me from the rush of people later ensuring I'd make my flight at noon. I checked in my bags the agent circled my gate and underlined my boarding time. I left to grab coffee with my family one last time. I haven't seen them in over 20 years and wanted to spend any spare minute I had with them. I returned to the airport went through security and arrived at the domestic gates at 11 an hour before my flight. I couldn't find the gate. I ran into my aunty and uncle who were flying to Manila to attend the funeral of my tita Madre (she had passed the night before) they helped me track someone and asked where my gate was. I don't speak Filipino which was great help. The agent informed us the flight left and they had been calling my name. My aunty uncle and I were shocked and confused. I showed them my itinerary it said noon. My relatives left the domestic gates with me and headed to PAL ticketing. At the same time I called my parents and my aunty and uncle who were with them. There I asked the agent about my flight. They said it was my fault for not paying attention to the boarding time and insisted because the agent underlined the time it was my fault. My word and the stress of my family and I defeated over a check mark? I explained that I had no notice, no call, no text, no email from PAL that my flight had changed from my original itinerary. If I had came at 10:55 to check in for my 12:00 flight and not known about the flight change I would be in the same situation. Even as I checked in there was no verbal notice that there was a change in flight time. I showed the person that checked me in my itinerary why hadn't that told me the time changed? I've traveled many times before to many countries and countless cities in the states for work and this was the first time I missed a flight. Why would I purposely miss this flight? I was traveling alone in an airport I had never been before with multiple flights home. The sales agent insisted it was my fault. I asked her what's my options she said I could take the next flight at 2:50 and I said there's no way if we ran late I'd have a very small window to get on my flight to HNL. I asked how much would it cost, to accommodate me on the next flight out would've cost my family and I $600USD, that's practically another RT flight to Asia! I asked if I take another airline at an earlier time would that be ok? She said that if I do that PAL would charge me $150 for messing up the sequence? I was livid and very stressed as the clock was ticking. $150 USD?! For a flight I didn't take?! That was unheard of! If I wanted my ticket to MNL to HNL I HAD TO PAY THAT. I was being taken advantage of as a desperate traveler. THIS IS NOT THE HEART OF THE FILIPINO! read more

I rode Philippine airlines for the first time and my first time to the Philippines this past January. Once I walked in the plane, my initial reaction was.. "wow so clean and neat." Such a beautiful aircraft. Really nice, helpful flight attendants. The ride was smooth especially since it was a 11 hour flight going there. 9 hour flight coming back to Oahu. I didn't feel any turbulence at all. I was iffy in wanting to book a flight that was non stop (Philippine airline flys non stop). But it wasn't so bad after all. I will definitely fly Philippine airline again. read more

Philippine Airlines - Little bag filled with goodies complimentary of the airline. - Airlines Near Me - Honolulu, Hawaii

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This is the 1st time I've had this excellent service from PAL. Mahalo, JEREMY, for an awesome experience checking-in today. You've served us above and beyond! Keep that smile and being positive... it lightens all our baggages (in life) and a great way to start the day! Aloha!!! read more

5 Stars today because of an Awesome, Smoothe, Pleasant Check-in process with JEREMY G! Great Costumer Service!!

This 5 star rating is based on the front check-in process. On Sunday we helped our friend check-in for the economy class.We got to the airport about 8:40am and the line was not so bad(I remember the days of getting there before 7am just to beat the crowd). Last month we brought our other friends at 7:45am and they were 3rd in line.I think the counters open at 8am.We used a porter since there were more luggage. The check-in agent then was friendly,knowledgeable and helpful. This time we rented a cart($5.00 and machine takes credit cards).PAL uses the S-formation for their economy check-in line, which I think really helps to lessen the wait time.The agent that helped us this Sunday was Maria.Wonderful agent!!! She helped us with a smile. She was conversational and informative!!!!! Her immediate supervisor,Jess(sorry if I got the name wrong) was also great! Got some good tips for our next flight with PAL. At 10am after seeing our friend off at security,we walked back past the PAL check-in.There was still a line but it was moving. Overall,this has been the best experience I've had with PAL check-in!Even beats Mabuhay Check-in.. read more

1 star is very generous for this company. they have the most arrogant and snob staff either in the airport or inside the plane. Their attitude is just impossible. They need to seminar their staff on how to deal with customers and clients. They badly need real training. read more

Lines at the Business class? who ever was on duty please take care of people who bought a ticket as....Business class.....this is expensive ticket and yet you guys have a guts to help people from the economy ticket? Thats ashame ! Be nice to passenger and give them a smile. read more

How dare you charge a military service member traveling with orders $400 for his bags, his gear. What a disgrace. You should be ashamed Philippines airlines, how dare you. Worst airlines ever. If i could give no star rating believe me I would. read more

I heard so many good reviews about this airlines through my family and friends who flew this to the Philippines from Hawaii. I recently booked a group flight to Manila departing Honolulu and from Manila to Puerto Princess's from a 3rd party travel agency which is Expedia and apparently you can't edit your itinerary online unless you book directly through their web page but unfortunately It was basically easier to book it through Expedia because it allowed me to book multi city flights which the Philippine airline website didn't have the option to do so. So after I booked my flights I went to try to choose seats but I couldn't due to it being booked through Expedia, so I called the airlines. Idk if it was the language barriers but I didn't feel like she really helped me. I had some questions and concerns about our flight such as the insurance and I don't really understand it but they said that they don't give insurance to people outside of the Philippines which I thought was so unusual. I then called another day and had spoken to a guy who was a bit more helpful. I got to choose my seats for the 4 flights that I will be flying total, I just feel like maybe if they updated their website for us to log into our own itineraries it would be easier on both parties. I just hope when I do fly with them, service in person will be much better as I been hearing read more

I guess when you have a monopoly on direct flights to the Philippines from Honolulu, even airlines can get complacent in the quality of customer service they provide to passengers. This is my first time writing a review and unfortunately it is a somewhat negative one. I was somewhat disappointed with my recent experience with Philippine Airlines. It has nothing to do with the professionalism of its staff which I thought was very good. The flight crew for both trips to and from the Philippines was excellent (they got me back safely and in relative short time) but it was the unfriendliness of the cabin crew that was really disheartening. Perhaps it was because I was not Filipino that I was given somewhat of a cold shoulder but I would have hoped that they would be more helpful to me. On my flight back, a particularly rude women took my seat and refused to move. While the stewardess did initially try to ask the woman to move, she gave up and I had to move seats. I didn't want to cause a scene but was disappointed that the stewardess didn't do more to help me out (maybe move me to a better seat rather than the aisle). The food was also not that great (as far as airplane food goes). Some would say that if I expected better service I should have just paid for premium First Class service but I think that passengers shouldn't have to be penalized for paying for Economy Class. In any event I think that I may have second thoughts about flying with Philippine Airlines again. Perhaps the direct flight isn't worth it if the in-flight service is going to be uncaring and the food mediocre. I might have a better chance with another airline with their stop overs in Guam or Japan and a late night arrival. read more