Round trip. Both flights delayed 39-44 minutes…read more Professional staff Cool lighting inside plane with a mist system upon entering. I liked that Needs better speaker system. Couldn't hear announcements seat 21a Pre ordered meals. I will skip next time Dry overcooked French toast. Scrambled eggs nothing else. Sausage. Entire meal was room temp Cheese omelette. Basic. Room temp Plane was clean windows were dirty inside Seats are straight up even when reclined. I had a safe flight.

Have never dealt with a more insensitive and rude person ever. The "manager" at Lihue is simply…read moremean. Never try to fly Hawaiian with a pet. We were moving from Kauai to mainland. No other airline has ever had a problem with our small dogs flying. She said our dog was too big for the carrier...that she was in. Told us it "wasn't her problem" and walked off mid sentence leaving us stranded. We walked over to Delta and booked the flight. They had no problem with the dogs and gave us an upgrade...and were cheaper! Thankful we never have to use Hawaiian again.

Welcome to Southwest WN1902 - our inter island (hip) hop flight to Hilo - this quick one hour…read moreflight ferried passengers from HNL to Hilo - the island home of Volcanos National Park and the famous lodge at the park where we will be staying tonight. Thanks Southwest for the quick run over to Hilo and the opportunity to fly safe and sound with the jets that started it all at Love Field in big D (my birthplace)!

(Traveled 04/30/26 TH @ 8:50pm and many times before): This time, I was returning to the…read moresouthwest-esque from Hawai'i, but not at a very friendly price! I recently flew one-way with Southwest Airlines from Daniel K. Inouye International Airport (HNL) Terminal 2 to Los Angeles International Airport (LAX). They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them with more routes. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively, and have flown them for business and pleasure. Did this airline still rule the southwest skies!? PURCHASE(S) One-Way Wanna-Get-Away Airfare ($253.10): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, in this particular case, I needed to be back in Los Angeles for a work event the next afternoon. Since I booked the flight less than three weeks before its departure, I was basically screwed for domestic air travel during the medium season (I returned right after the spring break window). On a red-eye direct flight that arrived in Los Angeles around 5:30am the next morning, it allowed me enough time to get home, get ready, and get to my work event. Checked Luggage (Varied; N/A this instance): This once FREE amenity has since been removed and now was a paid expense. I traveled very light, especially for a quick trip such as this, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group 3), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group (i.e. A/B/C). The flight felt like it arrived shortly after it departed. ~Seat(s): 27A Window - Come on, it was the same sardine can like all airplanes these days. Recently, Southwest Airlines started assigning seats, so it was no longer a free-for-all once you boarded the plane. I always favored a window seat towards the back of the plane close to the restroom and snacks. I was lucky enough to almost get exactly that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=mPgY2GS6Z8NBlgeqkY9tkw ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale and this time a bag of almonds https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=5-89IYcr8bJRpTt-GoMSwg on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 2 (specifically near Gates E4-E10) filled with several gates, plenty of reasonably-priced eateries and duty-free shops, and a handful of monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way non-stop flight on Southwest Airlines out of Honolulu (HNL) was fine and got me to Los Angeles (LAX) safely which truthfully was all that mattered to me on any flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $253.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS

I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

They don't offer movies, wifi is $9…read more You need to order your food in advance, do it early, as they tend to sell out about a couple of days before your trip, if you are a Huakai member, you will receive 2 meals at no charge. As for the meals, well can't complain as it was free. Mister and I got the mac and cheese, roast beef sandwich, and pb & j sandwich. It was okay, nothing good about it to share. They bought Hawaiian Airlines, the aloha is gone.

No response from hawaiian air Good evening,…read more I am quite disappointed in your service. Not only have I not gotten a response from anyone or apology for the actions on 2 of your wheelchair agents at hawaiian airlines honolulu airport. A few weeks ago August 28 we tiled menzies. I have sent numerous emails and complaints about 2 workers showing their affection. Kevin ( short haired Asian about 5ft 5, black shirt, skinny) and Angie.( mixed looking agent, hair up secured by clip wearing menzies shirt) I fly quite frequently on my own and not only did I see both your employees yesterday sitting n waiting for a plane but once again in uniform Angie head on Kevin shoulder n her hand right next to his private area seemed to be watching a phone.this truly upsets me that your company allows this behavior. When the action happened my family was with me. My spouse refuses to come due to your service and needs assistance. I am going to keep investigating on who to send this complaint to until I receive a response. They need to grow up. I will also be contacting Hawaiian airlines in regards to your service and no response from your emails.

*Full Disclosure* Yelp is not available in Thailand, but is present in The Philippines…read more These flights were from HNL-MNL on 04/13/23, MNL-BKK on 04/14/23. A week later BKK-MNL on 04/20/24 and return flight MNL-HNL on 04/27/23. All my reviews in Thailand are on my Tripadvisor account. Me and my other half's last time flying on PAL was Precovid Feb 2020. Not only they are The Philippines Flagship Carrier, they are the oldest airline in Asia. Although they can get you to major destinations across Asia and all ASEAN countries, they aren't in Alliance with other major airline carriers. Booking online was easy. Upon waking up that morning prior to departure, I noticed the flight was delayed by 1 1/2 hours. Which gave ample time to make our way to the airport to grab a bite and coffee before boarding the plane. Online check-in was successful, with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security via TSA Precheck only in Honolulu and other US Airports. I must say, that the ground staff from check-in to boarding were efficient and friendly. One piece of information I failed to pack was my Vaccination card or take a photo of both front and back of the card. My fault, I assumed restrictions were lowered and didn't do my proper research prior to the flight. The customer service agent just checked me in and I had the choice of heading back home to pick up my vax card, or chance myself when entering The Philippines without proof of vaccination. Thailand dropped all restrictions from our previous visit Fall of last year. As a foreign traveler entering The Philippines, you're required to complete your eTravel registration to declare proof of vaccination, similar to when entering Japan when proof of vaccination was required. When complete, the website will issue a QR Code prior to entering the country. Service onboard was excellent. Available onboard entertainment on each seat back screens. Being seated in Economy Class, I noticed both lunch and dinner meals includes silverware. For long-haul flights, I'm content. Between Honolulu and Manila, onboard amenities were a pillow & blanket, toothbrush, earphones, two complimentary meals including a mid flight snack, alcohol including red or white wine, beer and other nonalcoholic beverages. Between Manila and Bangkok, it was almost the same. No amenity's were provided on a A321 and each seat back had no inflight screen monitors. But there was a dinner served on the flight going to BKK. Lunch on the return, and free inflight entertainment on each seatback furnished by an A330-300 aircraft. PAL occupies Terminals 1&2 at Manila International Airport(NAIA). When transferring between terminals, it was a bit of organized chaos. What the customer service agent in Honolulu advised us that our checked luggages would automatically transfer between MNL & BKK. Both us and a Thai passenger didn't have faith that our bags would make it through to our final destination. We all had to double check over and over. There was an airport transfer that would shuttle passengers from T1 to T2 without leaving the airport premises. You're escorted by a ticket agent to bypass immigration and customs, and it's required you pass through another security screening as if you are entering an airport for the first time, very similar to making a transit at Incheon Airport. It's not an huge airport like Haneda Airport, but every single person onboard and in NAIA are English friendly, and the most helpful and friendliest airline personnel I've ever come across! Maybe in the future if booked in Business Class, I'd update my review for later.

Airline is the worst. Agents are rude. Planes dirty. It is like riding an inner city bus. Fly a…read morereputable airline not this piece of shit.

Our first time flying with Japan Airlines . Staff members were very friendly and helpful. Checking…read morein was a lot easier and better than flying domestic airlines. We could've brought 2 pieces of luggage each all inclusive with your airfare. We were blessed to have access to their Sakura lounge. Beautiful lounge great selection of food, snacks, and drinks. . Their customer service is amazing a higher level than our domestic counterparts. Highly recommended for international travel.

Great...staff were amazing, everything was on time, everything repeated in English…read more The bad, I've sat on many Boeing 787-9 with American Airlines and the seats were ok. The Boeing 787-9 from Japan airlines was god awful. Like sitting on concrete. Had a 7.5 hour flight from Nagoya Japan to Honolulu Hawaii and it was almost unbearable. Put some cushion in your seats!

My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and…read morerebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around.

I normally fly from Honolulu to Haneda Japan using either Japan Airlines or Hawaiian Airlines…read more Delta Airlines had a much better pricing so we flew with them. I'm happy not only with the service we received but also with the pilot who got us there safely! Our flight from Honolulu to Haneda, Flight 181, I don't remember the name of the pilot but I remember Jackie, the flight attendant, who was so friendly, sweet and so attentive during our flight. She is definitely someone to acknowledge and remember. Our heart was happy during our long flight. She is an excellent Flight Attendant!!! On our way back home, Delta Flight 180, our check in agent was Mr. Kishimi, who somehow ended up as a Flight Attendant too, along with Flight Attendant Samuel. They provided a friendly and attentive service on our way back home. Although the pilot for this trip landed too quickly and too fast, my ears were clogged for days, I'd still give a 5 stars as we had a great flight experience. Thank you, Jackie, Mr. Kishimi and Samuel! Thank you for reading my review. Have a great week!

Flew into Honolulu for the first time on August 14 2026. The airport has this old fell to it. It is…read morean nice airport. It was clean. I do like that it is open for the breeze to blow in. This makes sense given how humid Honolulu is. We flew with AC and we landed quite late but even at that time of hour, the airport was busy but not too busy. The baggage area is not big but was easy to find. People are quite nice here. We met a local who works at the airport and because we were both going to the bus station, we walked together and had a good chat. Overall, I really enjoyed the trip and the airport visit.

Some improvements made, and some suggestions:…read more I have to say over the past few years, thankfully the number of restrooms in the airport has increased. Much easier and don't have to walk or hunt for a restroom as much as before. In Terminal 1, it is nice that got more comfortable furniture to sit on after getting my coffee from the Starbucks. I really do wish there was a better indicator which security checkpoints are open. Especially in the early hours at Terminal 2. Walk one direction, only to find that it is closed, so sometimes have to backtrack to find one that is open. I totally get that at some hours, it may not make sense to staff all the checkpoints if the demand is lower, but it sure would be nice to look at something and it tells me which one I should go to. For the signs on the ground floor that directs people to the ride share and other places, it references the baggage claim numbers. It might be easier if the signs point people the column numbers, as those are highly visible and don't have to hunt for the baggage claim number signs from the street/curb area.

This resort is massive! It felt like a self-contained village right on the edge of Waikiki. Make…read moresure you pack comfortable shoes because walking between the conference spaces, towers, and amenities takes some time. But the grounds are beautifully landscaped. I was not expecting fantastic meals as we were there for a conference but was pleasantly surprised by the event dining. We had one plated meal and one buffet meal and both were incredibly tasty and featured a distinct local flair. Well beyond the standard hotel conference food at other conferences we've attended. The grounds are beautifully landscaped. The shopping options along the perimeter made it highly convenient to grab essentials and souvenirs between sessions. Plus there are several fun photo spots scattered across the property to enjoy. The pools and beach access were a great perk with plenty of space to unwind after a long day of presentations. Their Friday night firework show was a personal highlight. It is definitely a busy, large scale resort, but it served as an excellent, vibrant backdrop for our event.

The property is in a beautiful location, but there were several issues during our stay:…read more* we spent 4 nights in the timeshare tower (Lagoon). The toilet in the 2nd bathroom would get stuck while flushing and they hadn't refilled the body wash. * there are only 3 elevators for the whole tower, and no service or freight elevators for staff. One elevator was closed the whole time we were there (a bell desk employee said it had been down for 3 months waiting for a part), Anton the day we checked out a 2nd elevators went out of service, leaving one elevator for all 20+ floors full of people trying to get down to the lobby to check out. We waited 50 minutes for an elevator, and that only happened when someone finally alerted the staff and someone manually directed the elevator to each floor one by one. Total disaster. * we moved to the Rainbow Tower for our last night. Beautiful view of the beach. However, you have to wait in line at the front desk to get wristbands and towel cards for the pool, then go to another line to get towels, turn the towels back in to get the cards back or you get charged for the towels. And there's no consistency: one person would give us 2 towels per card, but when I returned them a different employee would give us back 1 card per towel. * even though the rainbow tower has 5 elevators and they are 'smart' elevators that go to specific floors we had to wait 15 minutes on check out day to get an elevator that wasn't full. * On the plus side, the bell desk staff are amazing. Extra thanks to Chad for coming to get our bags from the room and then being stuck for an hour waiting for an elevator. Bottom line: their elevator situation is questionable and probably dangerous. If you stay here, be prepared to test your patience and wait in lines A LOT.

Let's fly. Of…read morecourse it's a walk to the gate from the terminal. I don't mind the excerise but for people with mobility issues or people with children it's a little inconvenient. I have seen on later flights the complimentary golf cart but this early in the morning forget it. It's still has the remodeled look after all these years and unlike airports like LAX, the restrooms work and don't smell. Plus outlet are all over the place. Overall five stars. There isn't too many food stands open at 5am, I'm taking to you Dunkin' Donuts but BK and Starbucks is available. Just take out a small loan :p M

Hi my name is Leah Howard. Last Wednesday (09/23/2026) I lost my wallet in the Terminal 1 Arrivals…read morearea of Baggage Claim/ pillars 1-10 right where the Taxi/ Shuttle transportation spots are for pick-up. I had dropped or left my wallet accidentally there, in search of the Uber pick-up spots which were located elsewhere. Needless to say the security in the downstairs arrivals areas weren't so helpful and they kept telling me to talk to and refer to another person inside and outside. Nobody actually assisted me with searching for my lost/ stolen wallet. Finally I talked with a Officer in the area, who took down the description of my lost item and gave me their "lost & found" number. Today (09/29/2026) I come to give a huge shout-out and my biggest gratitude and THANK YOU to the supervisor/ worker with the Hawaiian Airlines: Dani Dolan-Decker. She was persistent, determined, and genuine in ensuring that my wallet was returned to me. She said she noticed it at Gate A15 Terminal 1, somehow someone must've brought it upstairs. Dani called the USO and somehow got a hold of certain military personal based on my CAC and was able to get in contact through our tight-nit community to reach me and have me come to claim my wallet. I am forever blessed that Dani Dolan-Decker came to the rescue and ensured I was reunited with my wallet. ALL my cards were still there, my iD's, my CAC and my $173 were still inside my wallet when she handed it to me at the Airport.