Don't rely on this shuttle service! Here's what happened to me when I was counting on them for a ride to my flight: [Short story is they showed up nearly an hour late and I only made the flight because there was no line at the TSA checkpoint and I ran all the way to my gate.]
Longer story: I called and spoke to the owner, Jeff, about my need for a ride and he advised me to sign up on-line. But he noted all sorts of quirks about the online system, which gave me the impression they don't invest in making the system work well. In the phone call he told me they would call the night before to reconfirm and the message I received from the online system said the same thing - I would be called between 7:00 and 9:00 pm. I did not receive a call, so I called the main number again and spoke to Jeff. He sounded a little distracted but said yes, my ride was confirmed for 11:10 - 11:15 am. the next day.
I was beside the road by my gate waiting for a ride at 11:10 am. At 11:15, no one had appeared, so I called Jeff again. It was apparent he had completely forgotten. Over a series of phone calls, he kept making excuses and delaying and did not have the driver contact me directly, which I requested to be sure he could find my address on the back roads of Kahaluu. He finally admitted, "I screwed up." But that didn't help - how was I to make my flight? I was furious after having reconfirmed my reservation. Finally a very nice taxi cab driver showed up and said he helps Jeff out from time to time. I learned from him that I wasn't the only one who had been forgotten that morning.
Bottom line: This company is unprofessional and unreliable. Avoid them if you want to get to the airport on time! They should not be in business, hurting unsuspecting passengers who have placed trust in their service. read more
