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    Southwest Airlines

    2.9 (143 reviews)

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    Good morning, Oahu!
    Joyce W.

    You are now free to move about the country." ― Southwest Airlines slogan I'm a big fan of Southwest Airlines and when they started their new route to Hawaii, I knew I would eventually have to take a flight. All that said, you're not getting POG juice or any fun snacks outside the realm of Southwest's normal fare. Southwest Airlines does offer exclusive alcoholic beverages on Hawaii flights, including toasted coconut rum and a pineapple-hinted ale. Alcoholic beverages are available for purchase on most flights, though they may be complimentary for passengers in upgraded "Extra Legroom" seating. I like Southwest Airlines. My check-in bag was two-pounds over the limit on my flight back home but they let it slide. Now that's how you continue getting my business, even though bags no longer fly free and I keep getting stuck in the middle seat for some odd reason.

    After this I stopped watching
    Sherprina L.

    Wifi sucks on my flight to HNL. Trying to watch a movie, first tool nearly an hour on/off just to be able to connect, than my movie was continuously interrupted with disconnects, see screenshots for examples.

    Net A.

    Love flying Southwest with their 2 bags free to check in plus 1 carry on bag as well as one personal bag. Hospitality is a given from the flight staff. Excellent no flight cancellations !!!

    This is the gorgeous Lorelle

    We boarded the flight back to SJC from Hawaii on Fri 10/24/25. The flight was pleasant with the staff singing a happy birthday song to one of the passengers. However I would particularly like to congratulate Lorelle who checked us in at Hawaii airport. The deserves the highest praise Lorelle was so friendly and helpful making us feel very welcome. Thankyou Lorelle, we love ypu!

    Ready for take off
    Michelle C.

    Southwest has recently become our go to airlines when flying since we had our son. Because of where we travel to frequently, southwest is a go to for us because they have direct flights. Not sure how much I'd like it if we didn't have a child, but we currently love it because we get to board after the A group no matter when we check in. Also, seating is good too because there's 3 of us so we take up half of the row. Service has always been good and staff is very friendly.

    Southwest loves Service Animals unlike the other guys....
    Carissa H.

    Flying inter-island with our service animal on Southwest has been hassle free. Their agents and flight crew are always so accommodating and professional. We have had bad experiences in the past with other Hawaii based airlines that were traumatic due to their ill informed employees. Southwest all the way .

    Wider-than-average seats, clean too
    Kaliko P.

    "I'm Looking For a New Love Baby" - Jody Watley. Yes I know my age is showing from the above song quote, but it also goes to show you how long I've been traveling, so that's a good thing. So long Hawaiian, hello Southwest! After being stiffed by Hawaiian for so long, I decided to try Southwest for a staycation between Oahu to the Big Island and back, and let me tell you, I am GLAD Hawaiian Air finally has some serious competition (all the others got squashed, like Aloha Airlines and Mid-Pacific Air to name a few). Read my reviews for Hawaiian, if you don't believe me. I will never fly Hawaiian again unless it was the last thing available. HNL to ITO ($44.00 one way/person): - smooth, flawless and seamless check in, like a boiled egg covered in oil - NO RIDICULOUS LINES like at Hawaiian. People in front of us = 0. - kiosks all worked), fast too! (unlike at Hawaiian - broken for YEARS). Enter your confirmation code and check in at kiosk, on your app, or both, like I did. I'm so old school I like having paper check in stubs instead of scanning my phone with a broken glass face. - super friendly agents! Terminal 2 at HNL was really nice, air conditioned, stores and shops (mostly closed due to our early flight out, but Starbucks was open). Boarding was easy. Flight was empty *we traveled on Friday the 13th* (so we could sit next to each other (me and my son). Coach section had larger-than-average seats, super nice legroom, and SUPER CLEAN. Maybe I was on a newer aircraft, but it was really nice. Comparable cleanliness was Japan Airlines. Filthiest was Delta. I also liked the LED 'mood lighting' - blue and red in the ceilings. No problems picking up luggage. TWO FREE LUGGAGE A PERSON!!! If it were Hawaiian, it's $25.00 inter-island, for one bag, one way. So technically, you can save $200 if there were 2 of you going round-trip to the Big Island and back for a hula halau or Merrie Monarch performance and had to lug equipment and supplies back and forth, or coming to Oahu for a medical procedure....think about it. KOA to HNL ($44.00 one way/person): If you're wondering why I didn't do a round-trip, it was easier to do two 1-way trips between the islands, less complicated and more flight time availability. The Kona to Oahu leg was more of an issue because it was more crowded (to be expected) but the only problem we had was the lack-luster communication on the plane about where to pick up our luggage. The guy (not the awesome, funny pilot) only said it ONCE and didn't repeat instructions, but what he said was wrong anyway, we wasted time waiting at the wrong baggage claim for about an hour. PROS: - super friendly, helpful staff (take note, Hawaiian). Funny as hell in-flight pilot-jokes (sometimes, not always. Southwest is known for their slap-stick comedy...heck, flying is stressful enough) - competitive rates - on time!!! (take note, Hawaiian) - KIOSKS ALL WORK (take note, Hawaiian) - everyone speaks ENGLISH (take note, Hawaiian) - super forgiving cancellation policy (take note, Hawaiian) - future flight credits if you cancel (ahem...take note) - Professional (take note, Hawaiian!) - TWO FREE checked bags, per person...wow, take note Hawaiian!!!! CONS: - you may not be able to sit next to your loved one if the flight is really full. SW has section-based boarding: A, B, and C sections with the numbers. So you may not be able to sit who you want to. We were on a packed flight and had no trouble, however. TIPS: - if you change a flight inter-island, don't bother trying to 'change it' because there are some ridiculous lay-overs, just out-right cancel the flight and start all over, much more flexible that way; Southwest makes it super easy to re-book a new flight vs a changed flight. - use their app to check in, super easy! You can check in 24 hrs ahead of time, which may get you an "A" section boarding vs a B or a C, depending on how full they are. Hawaiian Airlines got too big, too confident, too cocky. If you read the history of Aloha Airlines, the owners of Aloha Airlines created it because they got stiffed by Hawaiian Airlines, and this is in the 1940's!!!! History repeats itself, folks. It never gets better. Southwest you have my business as long as you don't turn into an Hawaiian Airlines! "Never Looking Back" - Fleetwood Mac

    Aron N.

    Everyone knows that Hawaiian Airlines is the king of the skies in Hawaii. They have their own terminals at Daniel K. Inouye airport. Here's a comparison flying interisland with Southwest - the "newcomer". First off, Southwest is located in the International terminal - go past the "interisland" terminal which is pretty much all Hawaiian and go to the International terminal #7. Checking in is just like any other plane except they have confusing baggage tag instructions and the terminal defaults are not what you might expect. It asks if you have luggage and then you might miss the checkmark to print your boarding pass. I think it's because they assume you will use your phone for baggage or to check-in. In any case, the baggage tags bring out but on the back there's too much wording. There are places you have to remove but it's confusing. I ended up taking off too much and the small sticker that you are supposed to keep - watch out! I stuck a label to my iPhone case and it took off the coating! Once you get everything sorted out and you have your ticket, you have to go through TSA. Nothing new, except remember you are in the international terminal and the TSA line is for everyone - including international. So the wait is much longer than with Hawaiian. Figure around 20 mins or more depending on the number of people. There IS a line with a "big machine" that allows you to leave your computer in the bag - unfortunately there's only one line with this machine - it's the middle one. Once in the terminal, here's a plus. You can enjoy all the amenities of the international terminal which is a whole lot more than what is in the inter island terminal. Walking to the Southwest gates are farther too. Once at the gate, you have either A or B and a number. They load by letters and A can go from 1 to over 100. But the day I went, A went to 60 and B was right after that starting from 1. Now the plane can handle a lot of people so 60 is nothing.... there are lots of seats, but Southwest has no assigned seating. Once on the plane, you will notice how much more modern the plane looks. The seats are more comfortable and the tray tables are full sized. None of this super small trays like Hawaiian. When the plane takes off the drink service starts. Hawaiian serves complimentary juice and water. I counted 16 items that Southwest serves for free! In addition, there are lots of paid drinks as well. The flight attendants seem happy and relaxed. Their attire seems relaxed as well. It makes you feel relaxed. If you scan a card, you get free WIFI for texting and free TV through the WIFI. This is an awesome addition! The freedom of texting while flying is fun and being able to keep in touch with your family is wonderful! Before you know it, you are landing and both times they were ahead of schedule. These were the two smoothest landings that I remember. So there are plusses and minuses flying on Southwest, but the service, the drinks, the WIFI and the landings are perfect.

    Nice !
    Craig T.

    I finally experienced Southwest Airlines after all these Years they been in Hawaii. My thing is no seat assignments yuck by yourself not a problem while traveling with someone you want to sit together not guaranteed. Southwest Airlines uses Boeing 737 9 Max seating configuration 3x3 it holds approximately 174 passengers with 6 flight attendants no first class. Seating is done by Zone A and Zone B and Zone C from 1-60. I was sitting in Zone B #59. But when I got onboard lots of seats still available I had a whole row to myself and the plane was brand new because I could still smell the leather from the seats . Of course it's only a inter island flight . I wonder if the Las Vegas flight is empty or easier to get good seats . Who knows because the way Hawaiian Airlines been screwing up lately I think I might switch over to Southwest Airlines give them my loyalty business. It's cheap like I said more room plus 2 free bags everytime you don't need to be a premier member like Hawaiian. My flight was delayed on Sunday 1 hr June I was delayed 4 hours and my brother-in-law brother was delayed last night out of Vegas look the New York flight and the online problems . Of course all the seniors will still support them no matter what just like Zippys lol! No matter how the quality and service people still patronize them . Not me LOL .. you need to support businesses that really takes care of you . Thanks for reading my review . Southwest Airlines 1 star of perfect only because of first come first serve seating .

    This world we live in is so beautiful.
    Daniel C.

    6 AM flight watching the sun come up going to Honolulu. Plane was mostly empty, flight was comfortable and the attendants excellent. Extra bonus, we got there in one piece.

    Don't know which boarding group is doing now
    Lou C.

    This review is based on my experience at gates operated by Southwest Airlines at HNL airport. I rushed to board my flight because I couldn't find charging stations anywhere at the airport. After I saw the line, I turned my head to see several outlets against the wall. I normally see monitors to indicate which boarding group is called. But not at Gate D9. I looked around this area, same. No signs whatsoever. How are people going to know when to line up?

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    Page 1 of 4

    Ask the Community - Southwest Airlines

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    Review Highlights - Southwest Airlines

    I always fly Hawaiian Airlines inter island, but my partner wanted to try Southwest and I reluctantly agreed.

    Mentioned in 7 reviews

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    Hawaiian Airlines - Pilots waiting...

    Hawaiian Airlines

    2.2(2.6k reviews)
    0.0 mi

    I reached out to this business at 18556689025 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    The Hawaiian Airlines main customer service number is 1 (86-6) 346 (5014)Am Or 1 844-465-3024. This…read morenumber is available 24/7% hours for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A more refined way to experience the journey** Every trip feels a bit more worthwhile when comfort , careful timing , and dependable service show up right from the start. Business class really brought these things together to make the whole experience stay smooth , relaxed , and honestly enjoyable across each stage of travel. Instead of only thinking about getting to the destination, travelers could take in the full pathway as a key part of the trip, kind of like the point. **Travel that supports every itinerary** Each itinerary is shaped by different timetables, responsibilities , and personal priorities. Whether passengers were gearing up for an international business engagement , kicking off a long-awaited vacation, or traveling for a personal milestone business class adjusted in a natural way to fit. Flexible arrangements and steady help kept every segment organized , comfortable, and not too hard to handle , even when plans shift. **A Cabin Built for Personal Balance** This cabin gave a quiet, polished atmosphere, where travelers could use their hours depending on what they like most. There was roomy seating, refined interiors, up to date inflight technology, plus well planned personal zones that support working, amusement, dining, unwinding, and proper rest. Honestly, each detail seemed to add to deeper privacy, more flexibility, and this steady feeling of comfort for the entire flight. **Hospitality Built Around Genuine Care** Premium service added greater quality to the onboard experience through details that felt polished, personal, and carefully delivered. Thoughtfully prepared cuisine, refreshing beverage selections, refined amenities, and engaging entertainment created additional comfort while preserving the peaceful atmosphere of the cabin. Professional cabin crew provided assistance with warmth and courtesy, helping every passenger feel welcomed, understood, and genuinely valued. **Easier Travel Through Every Airport Stage** The advantages of business class continued through departure, boarding, baggage handling, arrival, and other important airport transitions. Priority services, coordinated procedures, dependable baggage assistance, and efficient arrival support helped reduce unnecessary delays and simplify each stage. Travelers could continue their plans with greater confidence while protecting valuable time, maintaining their schedule, and preserving personal energy. **A Journey That Makes the Entire Trip Better** Business class doesn't just add more comfort , it kind of upgrades how the whole trip actually comes together, in a smoother and more connected way. There was reliable coordination with calm timing, plus refined surroundings that feel quietly premium, and practical convenience that you notice without overdoing it. On top of that, personalized attention made it feel less rushed, more balanced , almost natural. So by the time passengers finally arrived , the journey had already laid down a good base for whatever plans and little moments were waiting next.

    Photos
    Hawaiian Airlines - First time going to Ontario, California!

    First time going to Ontario, California!

    Hawaiian Airlines - He says I'm the better half

    He says I'm the better half

    Hawaiian Airlines - 25 agents but can't load the plane on time (after a 3 hour delay).

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    25 agents but can't load the plane on time (after a 3 hour delay).

    United Airlines - Waiting for my flight to Houston.......

    United Airlines

    1.8(390 reviews)
    0.1 mi

    I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

    Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

    Photos
    United Airlines - Hnl- Lax

    Hnl- Lax

    United Airlines - On board...

    On board...

    United Airlines - View walking to Terminal 2

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    View walking to Terminal 2

    Alaska Airlines - Ticketing area... no one is there at 3pm

    Alaska Airlines

    2.6(226 reviews)
    0.1 mi

    They don't offer movies, wifi is $9…read more You need to order your food in advance, do it early, as they tend to sell out about a couple of days before your trip, if you are a Huakai member, you will receive 2 meals at no charge. As for the meals, well can't complain as it was free. Mister and I got the mac and cheese, roast beef sandwich, and pb & j sandwich. It was okay, nothing good about it to share. They bought Hawaiian Airlines, the aloha is gone.

    I'm not usually one to complain, but I felt this experience was worth sharing…read more While flying from Portland to Honolulu, I listened to a presentation about the Atmos credit card. The offer sounded very attractive: sign up for the card and receive 85,000 bonus points after meeting what was described as a relatively small spending requirement. Based on that information, I applied for the card when I got home. About two weeks later, I called customer service to ask about the bonus points. The first representative told me I needed to spend $4,000 to qualify. Later, another representative gave me different information, saying I should wait one or two billing cycles, or two to four weeks, for the points to appear. What makes this especially frustrating is that I previously had a Hawaiian Airlines credit card and membership and never had any issues. Everything was straightforward, and the benefits were delivered as promised. At this point, I'm confused about the requirements and timeline. I hope the bonus points arrive soon, but the information presented on the airplane does not seem to match the information I received afterward from customer service. I'm sharing this experience so others can carefully review the terms and conditions and know exactly what is required before applying.

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    Alaska Airlines
    Alaska Airlines
    Alaska Airlines

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    Philippine Airlines

    Philippine Airlines

    2.5(21 reviews)
    0.0 mi

    *Full Disclosure* Yelp is not available in Thailand, but is present in The Philippines…read more These flights were from HNL-MNL on 04/13/23, MNL-BKK on 04/14/23. A week later BKK-MNL on 04/20/24 and return flight MNL-HNL on 04/27/23. All my reviews in Thailand are on my Tripadvisor account. Me and my other half's last time flying on PAL was Precovid Feb 2020. Not only they are The Philippines Flagship Carrier, they are the oldest airline in Asia. Although they can get you to major destinations across Asia and all ASEAN countries, they aren't in Alliance with other major airline carriers. Booking online was easy. Upon waking up that morning prior to departure, I noticed the flight was delayed by 1 1/2 hours. Which gave ample time to make our way to the airport to grab a bite and coffee before boarding the plane. Online check-in was successful, with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security via TSA Precheck only in Honolulu and other US Airports. I must say, that the ground staff from check-in to boarding were efficient and friendly. One piece of information I failed to pack was my Vaccination card or take a photo of both front and back of the card. My fault, I assumed restrictions were lowered and didn't do my proper research prior to the flight. The customer service agent just checked me in and I had the choice of heading back home to pick up my vax card, or chance myself when entering The Philippines without proof of vaccination. Thailand dropped all restrictions from our previous visit Fall of last year. As a foreign traveler entering The Philippines, you're required to complete your eTravel registration to declare proof of vaccination, similar to when entering Japan when proof of vaccination was required. When complete, the website will issue a QR Code prior to entering the country. Service onboard was excellent. Available onboard entertainment on each seat back screens. Being seated in Economy Class, I noticed both lunch and dinner meals includes silverware. For long-haul flights, I'm content. Between Honolulu and Manila, onboard amenities were a pillow & blanket, toothbrush, earphones, two complimentary meals including a mid flight snack, alcohol including red or white wine, beer and other nonalcoholic beverages. Between Manila and Bangkok, it was almost the same. No amenity's were provided on a A321 and each seat back had no inflight screen monitors. But there was a dinner served on the flight going to BKK. Lunch on the return, and free inflight entertainment on each seatback furnished by an A330-300 aircraft. PAL occupies Terminals 1&2 at Manila International Airport(NAIA). When transferring between terminals, it was a bit of organized chaos. What the customer service agent in Honolulu advised us that our checked luggages would automatically transfer between MNL & BKK. Both us and a Thai passenger didn't have faith that our bags would make it through to our final destination. We all had to double check over and over. There was an airport transfer that would shuttle passengers from T1 to T2 without leaving the airport premises. You're escorted by a ticket agent to bypass immigration and customs, and it's required you pass through another security screening as if you are entering an airport for the first time, very similar to making a transit at Incheon Airport. It's not an huge airport like Haneda Airport, but every single person onboard and in NAIA are English friendly, and the most helpful and friendliest airline personnel I've ever come across! Maybe in the future if booked in Business Class, I'd update my review for later.

    Awful service. Stood at the check in counter for 20 minutes as the woman behind the counter…read morestruggled to get me checked in. Made it clear again and again that I wanted an aisle seat. Naturally, PA gave me a middle seat for a 10 hour flight. Absolutely no way I will ever fly with them again, no matter what the cost.

    Photos
    Philippine Airlines - Economy, not bad. No power outlets, just USB-A port.

    Economy, not bad. No power outlets, just USB-A port.

    Philippine Airlines
    Philippine Airlines

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    Zipair Tokyo

    Zipair Tokyo

    3.2(10 reviews)
    1.0 mi

    The Zipair Tokyo main customer service number is 1 (866) 346-5O14xolo or 1 (844) 239-O422. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. A Higher Standard for Every Journey Every memorable destination deserves a journey that reflects the same sense of excellence. Business class transformed modern air travel into an experience where refined sophistication, intelligent innovation, and exceptional hospitality blended effortlessly. Every stage of the journey was thoughtfully designed to deliver comfort, efficiency, and inspiration, making every flight an experience to enjoy rather than simply complete. #. Thoughtfully Designed for Every Traveler Every journey begins with a purpose, and business class was created to adapt naturally to every travel experience. Whether traveling to pursue international opportunities, discover remarkable destinations, celebrate personal milestones, attend meaningful events, or reunite with family and friends, every service evolved around individual expectations. Each experience delivered flexibility, reliability, and premium comfort that enhanced every moment of travel. #. An Elegant Space Above the World The cabin welcomed travelers into an atmosphere where contemporary design and advanced technology created perfect harmony. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and carefully integrated amenities combined to create an environment that encouraged relaxation, productivity, and quiet reflection. Every mile in the sky became an opportunity to enjoy a more rewarding way to travel. #. Personalized Hospitality Without Compromise Exceptional travel is defined by thoughtful service that feels natural and effortless. Carefully crafted culinary experiences, premium refreshments, elegant onboard comforts, and attentive cabin professionals came together to deliver an atmosphere of genuine warmth and professionalism. Every interaction reflected a dedication to creating meaningful moments that transformed every flight into a memorable experience. #. Smooth Transitions at Every Stage Business class extended its premium philosophy beyond the cabin through services designed to simplify every part of the journey. Priority airport assistance, efficient check-in, priority boarding, dependable baggage handling, and organized arrival support ensured every transition remained seamless and stress-free. Every process reflected a commitment to convenience, confidence, and complete peace of mind. #. Every Destination Deserves an Exceptional Beginning Business class became more than an elevated travel option--it became a complete expression of modern travel excellence. By combining timeless comfort, innovative technology, personalized service, and dependable reliability, every flight became an inspiring part of the adventure. Every destination welcomed new opportunities, while every journey encouraged travelers to explore the world with greater confidence, comfort, and excitement.

    The "Zipair Tokyo Airlines" customer service number is 1 (888)(871)(4113)tM AND 1 877 243-0502tM…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Experience Every Horizon Differently Every extraordinary journey deserves an experience that is as remarkable as the destination itself. Business class reshaped air travel into a sophisticated blend of comfort, innovation, and personalized attention, ensuring that every stage unfolded with effortless precision. Instead of simply crossing continents, travelers discovered a journey where every mile offered inspiration, confidence, and lasting satisfaction. #. Designed Around Every Travel Ambition Every itinerary begins with a unique purpose, and business class was thoughtfully created to support every aspiration. Whether pursuing international opportunities, exploring unfamiliar cultures, celebrating life's defining moments, or reconnecting with loved ones, every service adapted seamlessly to evolving travel plans. Flexible solutions and dependable support ensured that every experience remained smooth, intuitive, and rewarding. #. A Refined Escape Above the Clouds The cabin became a destination in its own right--a peaceful retreat designed to enhance every moment of flight. Spacious surroundings, elegant craftsmanship, immersive entertainment, intelligent connectivity, and carefully balanced cabin features created an atmosphere where travelers could work efficiently, relax completely, or simply enjoy uninterrupted serenity. Every detail reflected a commitment to modern comfort without compromise. #. Service That Creates Lasting Connections Exceptional hospitality is built on sincerity, attentiveness, and thoughtful execution. Carefully curated dining experiences, premium refreshments, refined onboard comforts, and dedicated cabin professionals worked together to create an environment where every traveler felt genuinely welcomed. Every interaction reflected professionalism and warmth, transforming routine service into memorable moments of genuine care. #. Effortless Travel at Every Stage A premium experience extends beyond the aircraft to create a journey without interruptions. Priority airport assistance, streamlined check-in, efficient boarding, dependable baggage coordination, and organized arrival services ensured every transition remained simple and stress-free. Every element was designed to provide continuity, allowing travelers to focus entirely on the experiences waiting ahead. #. Where Every Flight Inspires the Next Adventure Business class represented more than an upgraded cabin--it became a new way to experience the world. By combining refined elegance, intelligent innovation, personalized hospitality, and dependable service, every journey became an unforgettable experience from beginning to end. Every destination welcomed new discoveries, while every flight inspired the excitement of planning the next remarkable adventure.

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    Zipair Tokyo
    Zipair Tokyo - Best to figure out the web check-in the night before = no line to check in!

    Best to figure out the web check-in the night before = no line to check in!

    Zipair Tokyo - Hayashi Beef (meal add-on)

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    Hayashi Beef (meal add-on)

    Delta Air Lines - 8 am flight

    Delta Air Lines

    2.6(182 reviews)
    0.1 mi

    Joseph Wong shout to you for superior customer service and check in. You made my solo trip w/my…read moretoddler so much more manageable. Mahalo for going above and beyond.

    My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and…read morerebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around.

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    Delta Air Lines - Proper dinner on the plane.

    Proper dinner on the plane.

    Delta Air Lines - Early morning flight

    Early morning flight

    Delta Air Lines

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    Daniel K. Inouye International Airport - Terminal 1 - 5/19/22

    Daniel K. Inouye International Airport - Terminal 1

    3.1(243 reviews)
    0.4 mi

    I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

    Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

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    Daniel K. Inouye International Airport - Terminal 1 - 7.9.24

    7.9.24

    Daniel K. Inouye International Airport - Terminal 1 - 10.28.24 Aloha!

    10.28.24 Aloha!

    Daniel K. Inouye International Airport - Terminal 1 - 5/19/22 Waiting in line to place my pink drink order

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    5/19/22 Waiting in line to place my pink drink order

    Southwest Airlines - airlines - Updated August 2026

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