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Wifi sucks on my flight to HNL. Trying to watch a movie, first tool nearly an hour on/off just to be able to connect, than my movie was continuously interrupted with disconnects, see screenshots for examples.
Love flying Southwest with their 2 bags free to check in plus 1 carry on bag as well as one personal bag. Hospitality is a given from the flight staff. Excellent no flight cancellations !!!
We boarded the flight back to SJC from Hawaii on Fri 10/24/25. The flight was pleasant with the staff singing a happy birthday song to one of the passengers. However I would particularly like to congratulate Lorelle who checked us in at Hawaii airport. The deserves the highest praise Lorelle was so friendly and helpful making us feel very welcome. Thankyou Lorelle, we love ypu!
Southwest has recently become our go to airlines when flying since we had our son. Because of where we travel to frequently, southwest is a go to for us because they have direct flights. Not sure how much I'd like it if we didn't have a child, but we currently love it because we get to board after the A group no matter when we check in. Also, seating is good too because there's 3 of us so we take up half of the row. Service has always been good and staff is very friendly.
Flying inter-island with our service animal on Southwest has been hassle free. Their agents and flight crew are always so accommodating and professional. We have had bad experiences in the past with other Hawaii based airlines that were traumatic due to their ill informed employees. Southwest all the way .
"I'm Looking For a New Love Baby" - Jody Watley. Yes I know my age is showing from the above song quote, but it also goes to show you how long I've been traveling, so that's a good thing. So long Hawaiian, hello Southwest! After being stiffed by Hawaiian for so long, I decided to try Southwest for a staycation between Oahu to the Big Island and back, and let me tell you, I am GLAD Hawaiian Air finally has some serious competition (all the others got squashed, like Aloha Airlines and Mid-Pacific Air to name a few). Read my reviews for Hawaiian, if you don't believe me. I will never fly Hawaiian again unless it was the last thing available. HNL to ITO ($44.00 one way/person): - smooth, flawless and seamless check in, like a boiled egg covered in oil - NO RIDICULOUS LINES like at Hawaiian. People in front of us = 0. - kiosks all worked), fast too! (unlike at Hawaiian - broken for YEARS). Enter your confirmation code and check in at kiosk, on your app, or both, like I did. I'm so old school I like having paper check in stubs instead of scanning my phone with a broken glass face. - super friendly agents! Terminal 2 at HNL was really nice, air conditioned, stores and shops (mostly closed due to our early flight out, but Starbucks was open). Boarding was easy. Flight was empty *we traveled on Friday the 13th* (so we could sit next to each other (me and my son). Coach section had larger-than-average seats, super nice legroom, and SUPER CLEAN. Maybe I was on a newer aircraft, but it was really nice. Comparable cleanliness was Japan Airlines. Filthiest was Delta. I also liked the LED 'mood lighting' - blue and red in the ceilings. No problems picking up luggage. TWO FREE LUGGAGE A PERSON!!! If it were Hawaiian, it's $25.00 inter-island, for one bag, one way. So technically, you can save $200 if there were 2 of you going round-trip to the Big Island and back for a hula halau or Merrie Monarch performance and had to lug equipment and supplies back and forth, or coming to Oahu for a medical procedure....think about it. KOA to HNL ($44.00 one way/person): If you're wondering why I didn't do a round-trip, it was easier to do two 1-way trips between the islands, less complicated and more flight time availability. The Kona to Oahu leg was more of an issue because it was more crowded (to be expected) but the only problem we had was the lack-luster communication on the plane about where to pick up our luggage. The guy (not the awesome, funny pilot) only said it ONCE and didn't repeat instructions, but what he said was wrong anyway, we wasted time waiting at the wrong baggage claim for about an hour. PROS: - super friendly, helpful staff (take note, Hawaiian). Funny as hell in-flight pilot-jokes (sometimes, not always. Southwest is known for their slap-stick comedy...heck, flying is stressful enough) - competitive rates - on time!!! (take note, Hawaiian) - KIOSKS ALL WORK (take note, Hawaiian) - everyone speaks ENGLISH (take note, Hawaiian) - super forgiving cancellation policy (take note, Hawaiian) - future flight credits if you cancel (ahem...take note) - Professional (take note, Hawaiian!) - TWO FREE checked bags, per person...wow, take note Hawaiian!!!! CONS: - you may not be able to sit next to your loved one if the flight is really full. SW has section-based boarding: A, B, and C sections with the numbers. So you may not be able to sit who you want to. We were on a packed flight and had no trouble, however. TIPS: - if you change a flight inter-island, don't bother trying to 'change it' because there are some ridiculous lay-overs, just out-right cancel the flight and start all over, much more flexible that way; Southwest makes it super easy to re-book a new flight vs a changed flight. - use their app to check in, super easy! You can check in 24 hrs ahead of time, which may get you an "A" section boarding vs a B or a C, depending on how full they are. Hawaiian Airlines got too big, too confident, too cocky. If you read the history of Aloha Airlines, the owners of Aloha Airlines created it because they got stiffed by Hawaiian Airlines, and this is in the 1940's!!!! History repeats itself, folks. It never gets better. Southwest you have my business as long as you don't turn into an Hawaiian Airlines! "Never Looking Back" - Fleetwood Mac
Everyone knows that Hawaiian Airlines is the king of the skies in Hawaii. They have their own terminals at Daniel K. Inouye airport. Here's a comparison flying interisland with Southwest - the "newcomer". First off, Southwest is located in the International terminal - go past the "interisland" terminal which is pretty much all Hawaiian and go to the International terminal #7. Checking in is just like any other plane except they have confusing baggage tag instructions and the terminal defaults are not what you might expect. It asks if you have luggage and then you might miss the checkmark to print your boarding pass. I think it's because they assume you will use your phone for baggage or to check-in. In any case, the baggage tags bring out but on the back there's too much wording. There are places you have to remove but it's confusing. I ended up taking off too much and the small sticker that you are supposed to keep - watch out! I stuck a label to my iPhone case and it took off the coating! Once you get everything sorted out and you have your ticket, you have to go through TSA. Nothing new, except remember you are in the international terminal and the TSA line is for everyone - including international. So the wait is much longer than with Hawaiian. Figure around 20 mins or more depending on the number of people. There IS a line with a "big machine" that allows you to leave your computer in the bag - unfortunately there's only one line with this machine - it's the middle one. Once in the terminal, here's a plus. You can enjoy all the amenities of the international terminal which is a whole lot more than what is in the inter island terminal. Walking to the Southwest gates are farther too. Once at the gate, you have either A or B and a number. They load by letters and A can go from 1 to over 100. But the day I went, A went to 60 and B was right after that starting from 1. Now the plane can handle a lot of people so 60 is nothing.... there are lots of seats, but Southwest has no assigned seating. Once on the plane, you will notice how much more modern the plane looks. The seats are more comfortable and the tray tables are full sized. None of this super small trays like Hawaiian. When the plane takes off the drink service starts. Hawaiian serves complimentary juice and water. I counted 16 items that Southwest serves for free! In addition, there are lots of paid drinks as well. The flight attendants seem happy and relaxed. Their attire seems relaxed as well. It makes you feel relaxed. If you scan a card, you get free WIFI for texting and free TV through the WIFI. This is an awesome addition! The freedom of texting while flying is fun and being able to keep in touch with your family is wonderful! Before you know it, you are landing and both times they were ahead of schedule. These were the two smoothest landings that I remember. So there are plusses and minuses flying on Southwest, but the service, the drinks, the WIFI and the landings are perfect.
I finally experienced Southwest Airlines after all these Years they been in Hawaii. My thing is no seat assignments yuck by yourself not a problem while traveling with someone you want to sit together not guaranteed. Southwest Airlines uses Boeing 737 9 Max seating configuration 3x3 it holds approximately 174 passengers with 6 flight attendants no first class. Seating is done by Zone A and Zone B and Zone C from 1-60. I was sitting in Zone B #59. But when I got onboard lots of seats still available I had a whole row to myself and the plane was brand new because I could still smell the leather from the seats . Of course it's only a inter island flight . I wonder if the Las Vegas flight is empty or easier to get good seats . Who knows because the way Hawaiian Airlines been screwing up lately I think I might switch over to Southwest Airlines give them my loyalty business. It's cheap like I said more room plus 2 free bags everytime you don't need to be a premier member like Hawaiian. My flight was delayed on Sunday 1 hr June I was delayed 4 hours and my brother-in-law brother was delayed last night out of Vegas look the New York flight and the online problems . Of course all the seniors will still support them no matter what just like Zippys lol! No matter how the quality and service people still patronize them . Not me LOL .. you need to support businesses that really takes care of you . Thanks for reading my review . Southwest Airlines 1 star of perfect only because of first come first serve seating .
This review is based on my experience at gates operated by Southwest Airlines at HNL airport. I rushed to board my flight because I couldn't find charging stations anywhere at the airport. After I saw the line, I turned my head to see several outlets against the wall. I normally see monitors to indicate which boarding group is called. But not at Gate D9. I looked around this area, same. No signs whatsoever. How are people going to know when to line up?
6 AM flight watching the sun come up going to Honolulu. Plane was mostly empty, flight was comfortable and the attendants excellent. Extra bonus, we got there in one piece.
Southwest launched service between Hawaii and Las Vegas in June 2021. So, we decided to try it out in April 2022 and purchased roundtrip, direct flights from LAS to HNL. Our return flight from HNL to LAS was changed to a 2-stop flight, which went from a 6 hour flight to 12 hours! Total roundtrip per person was $582 inc taxes, fees, and earlybird check-in, purchased 5 months in advance. Round trip from Vegas to Hawaii is on a 737 MAX8 with each row being 3 seats x 3 seats. Always expect a full flight and since seats are not assigned, I recommend you pay extra for EarlyBird Check-in if you want to sit by the window or have a better chance to be in Boarding Group 'A'. Make sure your electronic devices are fully charged prior to boarding and/or a portable charger is handy since there are no outlets on or near your seats to plug into. WiFi is available for free mobile texting, movies and tv shows, which are provided through the SWA app. There are no tv monitors on the headrests, so use your phone or tablet. Complimentary drinks (water, coffee, tea, soda and juice) and a pretty good snack pack is provided on flights 176 miles or more. But, none of the snacks are from Hawaii. The stir stick for coffee or hot tea is pretty cute, which is in line with their heart shaped love-themed marketing campaign, as their ticker symbol is LUV! Beer, wine, and spirits are $6-7 each. Have your credit card ready. Toilet rooms are tinnnyyyyy. One in the front and two in the back. The crew and service are great!! Upbeat with a bit of sass on the mic. I usually love flying SWA, but have decided to just stick to them for quick trips within the CONUS...mostly for flights with a 1-hour duration such as LAS to LAX, BUR, SAN, or SMF. Safe travels! \nm/
Welcome to Southwest WN1902 - our inter island (hip) hop flight to Hilo - this quick one hour flight ferried passengers from HNL to Hilo - the island home of Volcanos National Park and the famous lodge at the park where we will be staying tonight. Thanks Southwest for the quick run over to Hilo and the opportunity to fly safe and sound with the jets that started it all at Love Field in big D (my birthplace)! read more
(Traveled 04/30/26 TH @ 8:50pm and many times before): This time, I was returning to the southwest-esque from Hawai'i, but not at a very friendly price! I recently flew one-way with Southwest Airlines from Daniel K. Inouye International Airport (HNL) Terminal 2 to Los Angeles International Airport (LAX). They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them with more routes. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively, and have flown them for business and pleasure. Did this airline still rule the southwest skies!? PURCHASE(S) One-Way Wanna-Get-Away Airfare ($253.10): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, in this particular case, I needed to be back in Los Angeles for a work event the next afternoon. Since I booked the flight less than three weeks before its departure, I was basically screwed for domestic air travel during the medium season (I returned right after the spring break window). On a red-eye direct flight that arrived in Los Angeles around 5:30am the next morning, it allowed me enough time to get home, get ready, and get to my work event. Checked Luggage (Varied; N/A this instance): This once FREE amenity has since been removed and now was a paid expense. I traveled very light, especially for a quick trip such as this, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group 3), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group (i.e. A/B/C). The flight felt like it arrived shortly after it departed. ~Seat(s): 27A Window - Come on, it was the same sardine can like all airplanes these days. Recently, Southwest Airlines started assigning seats, so it was no longer a free-for-all once you boarded the plane. I always favored a window seat towards the back of the plane close to the restroom and snacks. I was lucky enough to almost get exactly that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=mPgY2GS6Z8NBlgeqkY9tkw ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale and this time a bag of almonds https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=5-89IYcr8bJRpTt-GoMSwg on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 2 (specifically near Gates E4-E10) filled with several gates, plenty of reasonably-priced eateries and duty-free shops, and a handful of monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way non-stop flight on Southwest Airlines out of Honolulu (HNL) was fine and got me to Los Angeles (LAX) safely which truthfully was all that mattered to me on any flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $253.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS read more
You are now free to move about the country." ― Southwest Airlines slogan I'm a big fan of Southwest Airlines and when they started their new route to Hawaii, I knew I would eventually have to take a flight. All that said, you're not getting POG juice or any fun snacks outside the realm of Southwest's normal fare. Southwest Airlines does offer exclusive alcoholic beverages on Hawaii flights, including toasted coconut rum and a pineapple-hinted ale. Alcoholic beverages are available for purchase on most flights, though they may be complimentary for passengers in upgraded "Extra Legroom" seating. I like Southwest Airlines. My check-in bag was two-pounds over the limit on my flight back home but they let it slide. Now that's how you continue getting my business, even though bags no longer fly free and I keep getting stuck in the middle seat for some odd reason. read more
9 months ago
Wifi sucks on my flight to HNL. Trying to watch a movie, first tool nearly an hour on/off just to be able to connect, than my movie was continuously interrupted with disconnects, see screenshots for examples. read more
7 months ago
1 month ago
1 year ago
We boarded the flight back to SJC from Hawaii on Fri 10/24/25. The flight was pleasant with the staff singing a happy birthday song to one of the passengers. However I would particularly like to congratulate Lorelle who checked us in at Hawaii airport. The deserves the highest praise Lorelle was so friendly and helpful making us feel very welcome. Thankyou Lorelle, we love ypu! read more
3 years ago
Southwest has recently become our go to airlines when flying since we had our son. Because of where we travel to frequently, southwest is a go to for us because they have direct flights. Not sure how much I'd like it if we didn't have a child, but we currently love it because we get to board after the A group no matter when we check in. Also, seating is good too because there's 3 of us so we take up half of the row. Service has always been good and staff is very friendly. read more
6 months ago
2 years ago
Flying inter-island with our service animal on Southwest has been hassle free. Their agents and flight crew are always so accommodating and professional. We have had bad experiences in the past with other Hawaii based airlines that were traumatic due to their ill informed employees. Southwest all the way . read more
8 months ago
"I'm Looking For a New Love Baby" - Jody Watley. Yes I know my age is showing from the above song quote, but it also goes to show you how long I've been traveling, so that's a good thing. So long Hawaiian, hello Southwest! After being stiffed by Hawaiian for so long, I decided to try Southwest for a staycation between Oahu to the Big Island and back, and let me tell you, I am GLAD Hawaiian Air finally has some serious competition (all the others got squashed, like Aloha Airlines and Mid-Pacific Air to name a few). Read my reviews for Hawaiian, if you don't believe me. I will never fly Hawaiian again unless it was the last thing available. HNL to ITO ($44.00 one way/person): - smooth, flawless and seamless check in, like a boiled egg covered in oil - NO RIDICULOUS LINES like at Hawaiian. People in front of us = 0. - kiosks all worked), fast too! (unlike at Hawaiian - broken for YEARS). Enter your confirmation code and check in at kiosk, on your app, or both, like I did. I'm so old school I like having paper check in stubs instead of scanning my phone with a broken glass face. - super friendly agents! Terminal 2 at HNL was really nice, air conditioned, stores and shops (mostly closed due to our early flight out, but Starbucks was open). Boarding was easy. Flight was empty *we traveled on Friday the 13th* (so we could sit next to each other (me and my son). Coach section had larger-than-average seats, super nice legroom, and SUPER CLEAN. Maybe I was on a newer aircraft, but it was really nice. Comparable cleanliness was Japan Airlines. Filthiest was Delta. I also liked the LED 'mood lighting' - blue and red in the ceilings. No problems picking up luggage. TWO FREE LUGGAGE A PERSON!!! If it were Hawaiian, it's $25.00 inter-island, for one bag, one way. So technically, you can save $200 if there were 2 of you going round-trip to the Big Island and back for a hula halau or Merrie Monarch performance and had to lug equipment and supplies back and forth, or coming to Oahu for a medical procedure....think about it. KOA to HNL ($44.00 one way/person): If you're wondering why I didn't do a round-trip, it was easier to do two 1-way trips between the islands, less complicated and more flight time availability. The Kona to Oahu leg was more of an issue because it was more crowded (to be expected) but the only problem we had was the lack-luster communication on the plane about where to pick up our luggage. The guy (not the awesome, funny pilot) only said it ONCE and didn't repeat instructions, but what he said was wrong anyway, we wasted time waiting at the wrong baggage claim for about an hour. PROS: - super friendly, helpful staff (take note, Hawaiian). Funny as hell in-flight pilot-jokes (sometimes, not always. Southwest is known for their slap-stick comedy...heck, flying is stressful enough) - competitive rates - on time!!! (take note, Hawaiian) - KIOSKS ALL WORK (take note, Hawaiian) - everyone speaks ENGLISH (take note, Hawaiian) - super forgiving cancellation policy (take note, Hawaiian) - future flight credits if you cancel (ahem...take note) - Professional (take note, Hawaiian!) - TWO FREE checked bags, per person...wow, take note Hawaiian!!!! CONS: - you may not be able to sit next to your loved one if the flight is really full. SW has section-based boarding: A, B, and C sections with the numbers. So you may not be able to sit who you want to. We were on a packed flight and had no trouble, however. TIPS: - if you change a flight inter-island, don't bother trying to 'change it' because there are some ridiculous lay-overs, just out-right cancel the flight and start all over, much more flexible that way; Southwest makes it super easy to re-book a new flight vs a changed flight. - use their app to check in, super easy! You can check in 24 hrs ahead of time, which may get you an "A" section boarding vs a B or a C, depending on how full they are. Hawaiian Airlines got too big, too confident, too cocky. If you read the history of Aloha Airlines, the owners of Aloha Airlines created it because they got stiffed by Hawaiian Airlines, and this is in the 1940's!!!! History repeats itself, folks. It never gets better. Southwest you have my business as long as you don't turn into an Hawaiian Airlines! "Never Looking Back" - Fleetwood Mac read more
4 months ago
Everyone knows that Hawaiian Airlines is the king of the skies in Hawaii. They have their own terminals at Daniel K. Inouye airport. Here's a comparison flying interisland with Southwest - the "newcomer". First off, Southwest is located in the International terminal - go past the "interisland" terminal which is pretty much all Hawaiian and go to the International terminal #7. Checking in is just like any other plane except they have confusing baggage tag instructions and the terminal defaults are not what you might expect. It asks if you have luggage and then you might miss the checkmark to print your boarding pass. I think it's because they assume you will use your phone for baggage or to check-in. In any case, the baggage tags bring out but on the back there's too much wording. There are places you have to remove but it's confusing. I ended up taking off too much and the small sticker that you are supposed to keep - watch out! I stuck a label to my iPhone case and it took off the coating! Once you get everything sorted out and you have your ticket, you have to go through TSA. Nothing new, except remember you are in the international terminal and the TSA line is for everyone - including international. So the wait is much longer than with Hawaiian. Figure around 20 mins or more depending on the number of people. There IS a line with a "big machine" that allows you to leave your computer in the bag - unfortunately there's only one line with this machine - it's the middle one. Once in the terminal, here's a plus. You can enjoy all the amenities of the international terminal which is a whole lot more than what is in the inter island terminal. Walking to the Southwest gates are farther too. Once at the gate, you have either A or B and a number. They load by letters and A can go from 1 to over 100. But the day I went, A went to 60 and B was right after that starting from 1. Now the plane can handle a lot of people so 60 is nothing.... there are lots of seats, but Southwest has no assigned seating. Once on the plane, you will notice how much more modern the plane looks. The seats are more comfortable and the tray tables are full sized. None of this super small trays like Hawaiian. When the plane takes off the drink service starts. Hawaiian serves complimentary juice and water. I counted 16 items that Southwest serves for free! In addition, there are lots of paid drinks as well. The flight attendants seem happy and relaxed. Their attire seems relaxed as well. It makes you feel relaxed. If you scan a card, you get free WIFI for texting and free TV through the WIFI. This is an awesome addition! The freedom of texting while flying is fun and being able to keep in touch with your family is wonderful! Before you know it, you are landing and both times they were ahead of schedule. These were the two smoothest landings that I remember. So there are plusses and minuses flying on Southwest, but the service, the drinks, the WIFI and the landings are perfect. read more
I finally experienced Southwest Airlines after all these Years they been in Hawaii. My thing is no seat assignments yuck by yourself not a problem while traveling with someone you want to sit together not guaranteed. Southwest Airlines uses Boeing 737 9 Max seating configuration 3x3 it holds approximately 174 passengers with 6 flight attendants no first class. Seating is done by Zone A and Zone B and Zone C from 1-60. I was sitting in Zone B #59. But when I got onboard lots of seats still available I had a whole row to myself and the plane was brand new because I could still smell the leather from the seats . Of course it's only a inter island flight . I wonder if the Las Vegas flight is empty or easier to get good seats . Who knows because the way Hawaiian Airlines been screwing up lately I think I might switch over to Southwest Airlines give them my loyalty business. It's cheap like I said more room plus 2 free bags everytime you don't need to be a premier member like Hawaiian. My flight was delayed on Sunday 1 hr June I was delayed 4 hours and my brother-in-law brother was delayed last night out of Vegas look the New York flight and the online problems . Of course all the seniors will still support them no matter what just like Zippys lol! No matter how the quality and service people still patronize them . Not me LOL .. you need to support businesses that really takes care of you . Thanks for reading my review . Southwest Airlines 1 star of perfect only because of first come first serve seating . read more
This review is based on my experience at gates operated by Southwest Airlines at HNL airport. I rushed to board my flight because I couldn't find charging stations anywhere at the airport. After I saw the line, I turned my head to see several outlets against the wall. I normally see monitors to indicate which boarding group is called. But not at Gate D9. I looked around this area, same. No signs whatsoever. How are people going to know when to line up? read more
11 months ago
3 years ago
4 years ago
Southwest launched service between Hawaii and Las Vegas in June 2021. So, we decided to try it out in April 2022 and purchased roundtrip, direct flights from LAS to HNL. Our return flight from HNL to LAS was changed to a 2-stop flight, which went from a 6 hour flight to 12 hours! Total roundtrip per person was $582 inc taxes, fees, and earlybird check-in, purchased 5 months in advance. Round trip from Vegas to Hawaii is on a 737 MAX8 with each row being 3 seats x 3 seats. Always expect a full flight and since seats are not assigned, I recommend you pay extra for EarlyBird Check-in if you want to sit by the window or have a better chance to be in Boarding Group 'A'. Make sure your electronic devices are fully charged prior to boarding and/or a portable charger is handy since there are no outlets on or near your seats to plug into. WiFi is available for free mobile texting, movies and tv shows, which are provided through the SWA app. There are no tv monitors on the headrests, so use your phone or tablet. Complimentary drinks (water, coffee, tea, soda and juice) and a pretty good snack pack is provided on flights 176 miles or more. But, none of the snacks are from Hawaii. The stir stick for coffee or hot tea is pretty cute, which is in line with their heart shaped love-themed marketing campaign, as their ticker symbol is LUV! Beer, wine, and spirits are $6-7 each. Have your credit card ready. Toilet rooms are tinnnyyyyy. One in the front and two in the back. The crew and service are great!! Upbeat with a bit of sass on the mic. I usually love flying SWA, but have decided to just stick to them for quick trips within the CONUS...mostly for flights with a 1-hour duration such as LAS to LAX, BUR, SAN, or SMF. Safe travels! \nm/ read more
9 months ago
luggage and computer damaged and they are slow with the claim papers, telling me excuses how they won't pay, one person said leave the airport file within 7 days and another said go to ticketing but I found baggage claim window and am standing in line two people (staff) said I wasn't getting anything and that it was my fault. wow. not flying with Southwest again. cheap. read more
9 months ago
1 year ago
11 months ago
11 months ago
First time booking inter island with Southwest. They had more options and the price was better for the dates I was planning to travel. Though I didn't use it, they also have free check-in bags, if you have omiyage to give or get for the fam and friends. The booking of the flight was simple via the application. When I arrived at the airport I believe it was terminal 2 departures when driving to the airport. I checked-in via the app and had no check-in bags, so I bypassed that and went straight to security check point. It was pretty smooth in the middle of day on a Wednesday. Walked through TSA without an issues. When I arrived at the gate, there was an employee on the overhead explaining our boarding process and that our flight was pretty empty, so no need to sit close to your neighbor. I noticed the wifi instructions in the seat pocket in front of me when I got to my seat and decided to check it out on my phone via SW app. Nice, movies and TV even over the ocean during the short flight. After take off they squeezed in a quick snack session, giving us some peanuts and cold water. Disembarking the air craft was again easy since there were not many people on the flight. Employees all acknowledged with Aloha. Overall, I'm excited to take another inter island via Southwest. read more
11 months ago
Happy 2023 and Happy safe Travels, Y'all! l "Live, Love, Enjoy life to its fullest" is my motto always and I thank Southwest for this, making it possible. This past year 2022 was full of travels for me and I would not have been able to, if it wasn't for SWA, Thank you for the low fares, free 2 check in lug, free snacks, non-alcoholic drinks, and even movies! (Savings really helps!) What more could you ask for?! Its SWA all the way for me! I usually travel to my same favorite destinations all the time, California, Las Vegas and mostly to neighbor islands for either weekend getaways or for the day. This past year I added Dallas and Portland & have truly loved my experience. If you never flew on SWA, send me a message I can give you some tips and assure you, that maybe I can change your mind. I understand everyone has their own preferences when it comes to flying and their choice of airlines but if I can convince & promote SW to a few of my co-workers I think I can do my job and do the same for you. hehe. YES., lately Southwest has been made headlines with the flights cancellations, delays, and luggage but I am still showing the LUV and will remain loyal to SWA, they are working hard at fixing their mess and will come back bigger and better! I was affected also during my neighbor island flight coming back from Kauai, there is always a silver lining! Thinking back, When SouthWest wasn't doing business on the islands I only flew to Maui ( my favorite island) just once a year. My annual Maui treat, since it cost close to the same fare as going to mainland on Hawaiian, might as will book that way. Now that we have SW, I surely took advantage of the island hopping low fares! We really need competition on the islands! Some of the flight attendants are so so fun, I really love some of the flight attendants sense of humor and making flight fun! Did you know on all SW there are no beverage carts, the FA carries all the drinks on a tray, that is hard work! Here are some tips from a loyal customer *Southwest seatings are by A,B,C group only, check in 24 hours before flight for better seating selections. (family, military gets to board after A group) * If you see lower fares after you book your flights, ( keep checking) this happens to me many times, So happy I was able to save, with flight credits. I called SW to rebook my flights with the new lower fares. * Bring extra bags or luggage, Besides all shopping goods, I even checked in a bag just for our dirty laundry, this never happens traveling on other airlines, no need to pack light with the 2 free check ins! * Not many direct flights on SWA, ( ex. HNL to LAS or LAX) there are flights with a few layovers, make the best of that flight on your layovers ( took an uber to nearby restaurant and back in time for our flight) allow a day for travel to your destination. * Plan and pack your meals ahead as SW only gives you a box of free snacks and pretzels. I love those pretzel mix! *Apply for Rapid Rewards so you can start earing those points! *Bring your portable chargers and get your phones charge up, there are no screens in front of you, you get free movies, shows, music and flight info. all on your electronic device Overall, I am not going to lie, positive experience every flight, no judging! hehe. Where do you want to GET-AWAY to? Cheers & Thank you to SWA, Happy travels!! read more
2 years ago
1 year ago
From their rapid rewards points, Chase Visa Card, Free check Ins, and free carry on luggage! They also did a challenge during the pandemic and I got a companion pass too!!! I have become a loyal member... For now..;) I have to say their coconut rum that they serve to and from Hawaii is really good. Service has always been friendly and the flight attendants are usually happy. The fact that they do 2 free check Ins... It saves $$$. And they have free carry on...Another money saver. You may see other flights costing cheaper with other budget airlines but they nickel and dime you with everything. Can't wait to fly some more and travel with my favorite airlines, Southwest! read more
2 years ago
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4 years ago
Thank you Southwest for always providing such a great flight experience! We had a super fun crew aboard our Vegas to Seattle flight tonight! Working in a training field for customer service, I am always thankful to see this level of service! Everyone was upbeat, kind and ready to help! Was even able to snap this beautiful sunset shot as we flew over top My. Adams! read more
2 years ago
An almost a year old travel voucher got me a $281 RT ticket to paradise! I was a bit skeptical about a long haul flight, however it was smooth sailing! SWA flies a Boeing 737-800. It one of the most reliable and safest aircraft. Not to be confused with it's cousin Max, which is temporarily grounded.. The aircraft features more leg room and overhead storage. The SWA app gives you free movies, live TV, games, and iMessage. The flight tracker is accurate. The crew was fabulous. While there's no meal service, a free salty and sweet snack pack is offered. My 11.5 hour RT was uneventful and that's a good thing! read more
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