We used this taxi service for the first time yesterday and didn't know what to expect. Very easy to request a ride online several days in advance. After we arrived at HNL, dispatch was quick once we called in our location after picking up our luggage from baggage claim. The estimated cost we saw online was close to the final price. The driver who picked us up had 40+ years of experience with Charley's. And he was a very nice guy! So lucky he was our driver. When this driver decides to retire, Charley's should utilize this person's experience in training new drivers. I think he could make a positive impact on Charley's for the long term. read more

I used a MediCab and didn't notice any difference from a regular cab except for the extra $8.25 MediCab charge. The driver simply dropped me off in front of my condo. The ride was 2.3 miles and the total came out to $30.04 including the added fee. That was ridiculously expensive for such a short trip. read more

I made reservations online for my family of 4 and called days before and spoke to Charley who was very kind. If you are not renting a car, I definitely recommend this company to get you to and from the airport and hotel read more

$36 flat rate from Waikiki to HNL was awesome. They were prompt and flexible with changing the time to match our updated flight time. We also used them to go to the children's discovery center and back - would use them again. They were flexible and kind to the kids and reasonably priced. Uber/Lyft maybe a bit cheaper for local rides but we used Charley's bc they were always on time and dependable! And you don't need car seats for the kids bc it's a commercial vehicle - even if Uber/lyft drivers don't enforce that, I prefer Charley's for peace of mind since the drivers do this professionally. Would highly recommend to everyone, including those with families and who like to plan ahead with a dependable ride waiting for you! read more

These guys are awesome! Busy Friday night in Waikiki after we pau attending a concert. Easy to request taxi online. Immediate response and cab number. It won't change up drivers/cars like Uber does, and their fares are very comparable to Uber if not the same. Especially the airport run which is a flat rate. Lucky if you get Mark or Vin, super cool fun guys who get you there safely with no nonsense driving and enjoy talking with you if you like that type of ride. We dislike driving into Waikīkī due to all the changes so we cab it and Vin contacted us to find out our exact location of pick up since the address could have been several areas. He was there within 2-3 minutes, clean cab, pristine interior with no cigarette smells. and very friendly. Charley's is our preferred go-to as they been in business since 1938 in Hawaii and the daughter now runs it. Well done Dale! read more

If I could give them 0 stars I would. They just denied an elderly veteran a ride from NEX to Airport Hotel because he doesn't own a cell phone. The dispatcher actually hung up on me and I had to call back. He seemed very disheartened that they refused service even after the fact I told them he's an elderly veteran. We ended up finding him a ride with a different cab company. Don't waste your money here. read more

The pickup location was unclear. Once we located the vehicle (after 15 min of shenanigans), the vehicle was not clean. Once I got in the vehicle I saw 4 beverage containers customers left behind. I asked the driver if he knew there were 4 drinks in the back. He said "Yes. They're empty." (Ummmm...) The 25 min drive to the hotel was harrowing as the driver pressed the gas pedal every 3 seconds instead of applying steady pressure to the pedal (a nightmare for anyone who may get car sick). Finally, I wear oxygen and the humidity was A LOT. I asked the driver to turn up the AC, he said "Yes, it's on." and DID NOT turn it up. Oxygen or no oxygen, if the customer asks for AC. Turn it on!!!!! read more

Charley's Taxi - Other customers' empty beverage containers left behind. - Taxis Near Me - Honolulu, Hawaii

Prompt, Courteous, Honest Charley's checks all the boxes. They are prompt and arrive on time. Drivers are courteous and helpful. And they charge a fair price. I highly recommend them when you are in Honolulu. read more

On time with amazing customer service from the first phone call to drop off. I was having a medical emergency while I'm in a taxi. The guy got me to the hospital faster than the ambulance could legally. read more

Affable driver, efficient, quick and smooth ride! Definitely will take again! The car was clean and comfortable. read more

This taxi company has poor customer service the drivers are very pushy and don't speak English I don't recommend this company to no one poor customer service read more

Was told there is a kamaaina flat rate from the airport to kaimuki. $40. When I got into the cab I was told no such thing. It's a metered rate. Total was $50. I thought this company said they support the local community. I wanted to support a local company but sad they quoted me a wrong price to get my business. So sad. read more

We used Charley's Taxi after having a less than great experience with another transportation company that was highly rated on Yelp. Although this one wasn't rated as high on Yelp, it was recommended by the Marriott hotel in Ko Olina, so we figured that if they tell their customers to use them, it can't be that bad since it would also reflect badly for them. Anyway, we called them up and made an appointment to pick us up at the Marriott in Ko Olina at 6am since our flight at HNL was at 9am. Immediately after our phone call, we received a text confirmation with a reservation number confirmation, which is a nice touch since that was never provided by the other highly rated transportation company. On the day of our departure, they texted us confirmation asking if we still needed a ride and our taxi even came 30 minutes early. Fortunately, we were ready but I appreciate that they weren't late and were willing to wait for our scheduled pick-up. Anyway, the ride was much smoother than the other company and our driver was actually very pleasant. He took our credit card at the end of the trip and we paid the same amount if we went with the other companies. I think they do use a meter sometimes, but if you give them a start and end destination, they can quote you a price. Also, they do charge tax, so expect to pay a little more than what they quote. Overall, their service was great. When speaking to the driver, he mentioned that they have a fleet of over 100 taxis. I mention this since they seem more established, but also that your experience might vary by the driver you get. He also mentioned that some of the other transportation companies might not have insurance to protect the passengers if they got in an accident. I'm not sure if that's true, but it did put a little scare in us. Anyway, we were very happy with their service and if we ever need a taxi again, we'll be sure to make them our first choice. read more

Amazing! Just a great service to whisk you off to / from the Honolulu airport! Originally was planning on using Uber but the rate was $75 for an Uber XL (3 pax + 5 luggage). Charley's offers a flat rate of $29 plus tax ($31). After a 20% tip, the rate was half of Uber. Charley's is a commercial taxi company, complete with meter & licensing. Easy online reservation and by phone if less than a day notice. Text message updates was a great way to keep you updated. Will definitely use them again! read more

Charley's Taxi - Minivan picked us up plus 5 luggage! - Taxis Near Me - Honolulu, Hawaii

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Our driver dropped us off at Duke's and we then realized my daughter left her purse in the car. We paid cash, had no receipt. We called Charley's and they were able to Locate the right driver. The purse was still there and he hand delivered it back to our hotel. Thank you for the amazing Service. read more

I want to thank Eugene Aina for his great customer service. I also want to thank my driver from Waikiki to the airport for a)his very quick pickup after my call and b)how personable he was in connecting with where a customer is from as well as enjoying our current & prior vacation memories of Hawaii, Kauai, & Maui. The taxi is clean, & state-of-the-art. read more

I used Charley's Medicab yesterday for a short ride from Straub to my home. The driver did come to the Dr's office but did not offer to assist me, Instead he walked quite quickly, and remained ahead of me for the long walk to the elevator.I was recovering from anaesthesia.He did not assist me to enter the car nor at my destination. The fee was $24.00. I had taken an Uber to the hospital earlier. My charge was $8. I will not use "medicab" again and plan to tell my friends of my experience. read more

My 90+ father-in-law called them to ask how much the fare might be from the house to the hospital for his check-up. They hung up on him.

WE love this company. There were many "taxis" trying to pick us up (and take advantage of us) but we called and booked with Charley's because we knew we could trust them. The drivers are prompt and courteous and the fares are fair- not something you can necessarily count on with other taxis. I loved being able to call and arrange a pick up and know that they would be there! We used them twice this last trip to get us around town. I would not recommend any other company. You can trust Charley's. read more

My wife has some disability. Hiring Charley's Taxi is the best idea for going around Oahu. We did a fantastic tour around the island. Driver was professional and knowledgeable. I've been around the world and I can recognize a good company when I see it. I highly recommend Charley's taxi. read more

Charley's provided a great service. So easy, reliable, and helpful. Luckily I found them on the website of our hotel. For certain hotels or locations around the island they provide a flat rate so you do not need to worry about how much you are paying. They also have a credit card machine in the back with the passengers, so convenient so you do not need to worry about having enough cash. It worked out way better than taking an Uber and much more reliable. We called them when we landed an got our luggage at the airport. The attendant on the phone told me exactly where to go and stayed on the phone with me until I got there. Then they arrived in a matter of minutes and took us directly to the hotel, no time wasted. Then I arrange the our trip back from the hotel to the airport. They send you reminder texts and our driver even arrived early. Both drivers were very friendly and so helpful. I noticed they had some flat rates to popular tourist attractions, next time we come here we will use their services and recommend them to any friends that travel here. Thank you Charley's for a great start to our trip! read more

We received Excellent service from Charley's Taxi and Tour. He was so kind, friendly and caring We definitely will use his service again in the future read more

09-21-24 This review has nothing to do with our driver. He (King) was great, we really enjoyed taking with him. He picked us up at HHV and took us to the Aloha Stadium swap meet AKA flea market. My issue is with the company Charley's Taxi and probably any taxi service in Honolulu. We traveled 10.7 miles, and my bill came to $62.54. These taxi companies pass on to you these surcharges / fees like Fuel, Airport, Tax, Air conditioner, and God knows whatever else. I learned my lesson and downloaded Lyft and started using them. Lyft to us somewhere very close and charged us less than $40.00 with tip. read more

First off, Charley's answered their phone. All the others were just a recording. The young lady that answered the phone was very polite and accommodating. Those two first impressions were crucial for me. Lee, our driver, text me to let me know he arrived early. That was a good feeling knowing you need to be at the airport on time. I appreciated Lee's friendly welcoming. He was efficient and was willing to conversation with us along with a sense of humor. The van was very clean. (Very important!) I would highly recommend. read more

My phone was stolen and I called them from my medical center's phone, dispatcher said that since I do not have a personal phone on me to contact that they couldn't offer me a ride. read more

First time using Charley's taxi from our apartment to HNL airport and without a contact phone on our part. Charley's taxi was so helpful in reassuring us twice that the driver will be at our apartment on time. Flat rate $38USD plus tips which is very worthwhile. we told them that we will be downstairs by 7:20am so the driver can see us and sure enough, the driver came by 7:25am and spotted us. He was very helpful with all our bags and he drove a Toyota Sienna so all our bags can fit. We are extremely satisfied and impressed by Charley's Taxi reliability and service. Everyone working at Charley's is awesome! When we return in Jan 2026, we definitely will be using Charley's again and I think everyone visiting Honolulu should also use Charley's iso metered cab. Thank you to Charley's great service and reliability! read more

We ordered the VIP airport to Waikiki service recently, prepaid. The pickup at the airport was excellent, no problem. However, the return trip was almost a disaster. Our pickup time was 8:30, I put it into my calendar when we set this up and then confirmed the time with the driver. So we walked to the pickup at 8:20 and the driver said he was trying to call us (we may have been in the elevator and didn't hear the call) because he had received a "cancel" pickup notice from dispatch (he showed us the screen), and was about to leave. (Thank goodness he didn't leave as instructed.) Again, our pickup wasn't for another 10 minutes. That would have been a disaster because could it have caused us to miss our flight. We tried to call Charlie's Taxi to ask why, but the line would answer and immediately hang up. Even though the driver was great and the airport pickup went smoothly, we will never use this service again because they tried to leave us stranded at our hotel. read more

The cost of a 30 minute or 15 mile drive was just under $80 but unlike the even more expensive can service we used earlier in the day, our driver did not waste any time and we at least appreciated that. read more

Due to bad communication and an overly cautious anesthesiologist, I found myself needing to utilize Charley's Taxi in late August 2022 instead of taking an Uber/Lyft as I had planned. In addition to regular taxi services, Charley's Taxi also offers Medicab for those going to or from doctor's visits, etc. or in my case those too stubborn to ask friends for a ride and needing to get from the hospital back home. My driver arrived sooner than expected and waited patiently for staff to walk me to the car. The driver was friendly, the vehicle was spotless and we had good conversation for my almost hour-long ride. Although I would NOT want to use Charley's Taxi for something like this in the future due to it being a metered ride versus flat rate like you get when using Uber/Lyft, I would not hesitate to recommend this service to anyone needing transport to or from doctor/hospital visits or those nervous about the lack of additional safety precautions used by ride share companies. Charley's Taxis are all equipped with cameras providing the driver and passengers with an additional layer of protection. Cash/Cards are accepted and there is a card reader in the passenger seat of the vehicle. Thank you, Charley's, for making sure I got home safely from the hospital even if I am still crotchety about the $80 ride. read more

Good service but very island style did not close windows it was hot but nice and efficient

My family of 4 arrived at Oahu on 3/30/23. We reserved a ride from the airport to Aulani, and another ride from Aulani to Hilton Waikiki Village. Both drivers arrived 15min before our reservation and helped us our luggage. The rate is better compared to Uber or Taxi. read more

Charley's Taxi - Taxis Near Me - Honolulu, Hawaii

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Used them twice today from Waianae to Eva and back. Excellent drivers, late model, clean vehicles and everything on time. And the dispatchers were pros too. Great experience! read more

Our male driver with an Asian accent drove us to Straub Hospital. He drove down from left on University, right on S King, straight down S King, right on Ward, and finally turned right on Hotel. He gave us a discount on our fare. read more

Charley's Taxi - Taxis Near Me - Honolulu, Hawaii

Friday June 7, 2024. I called Charley's to get ride to the airport from my office and the dispatcher hung up on me. I called back several times thinking it may have been accidental but my number appears to now be blocked. Worst customer service I've experienced with a taxi company. Zero aloha for a potential paying customer! If I could rate them a zero I would but 1is the lowest raying allowed read more

It was pouring rain when we came out of the hospital today and decided to use a taxi. Called Charley's Taxi and their driver was there in about 10 minutes. His taxi was neat and clean. He was very personable and pleasant to talk to. Great service! Yes, we will definitely use their service again! read more

I have limited mobility, disable veteran, and use a wheelchair. I have tried using other taxi services, but most only offer SUV'

I wanted to share that Mr Woo, a driver, for Charlie's Taxi went over and beyond to help my friend get his phone back. My friend dropped his phone in the taxi on the way to the airport. After my friend realized it, it was too late. Mr Woo reached out to the latest caller on the phone. Fast forward, when my friend came back he reached out the the company and after one try he was thought he wasnt going to get it back. He called again and Mr Woo called him back! Mr Woo also offered to drop it off to his house! My friend refused the offer and met him. Thank you Mr Woo for going our of you way and also for being so kind through the process!!!! People like Mr Woo...are rare! read more

I called this company, on behalf of a potential customer to them, and scheduled a cab for pick up. During the call, I informed the worker that this customer had no cell phone and no way to contact them. However, I provided my own contact information. I asked for the wait time, they said 25 minutes, and we scheduled the ride! After MORE than 25 minutes, we received a phone call stating that Charley's Taxi would NOT service this client as they did not have a cell phone. Why? Because they claim prior customers have not paid them and that they need a cell phone number to prevent this. How does a cell phone number prevent theft? I have no idea. After this debacle, I set up an Uber and had this woman picked up within 3 minutes. She was back home within less time than it takes Charley's Taxi to even pick someone up! It was $9. I can't even imagine the absurd price Charley's would've charged for their despicable service. I would HIGHLY recommend Uber over EVERY taxi service, especially Charley's Taxis. Perhaps if Charley's Taxi got out of the 19th century and into the 21st century, they'd had FAR more options for payment, and they wouldn't have to turn away potential profits. I would also suggest requiring a deposit to be made or for payment to be taken PRIOR to the service being rendered. Uber does that. Lyft does that. Why can't your company? If you did this, your company would not have to discriminate against those who do not have cell phones. Or maybe discrimination is just what Charley's Taxi stands for! read more

I actually and truly prefer the TAXI service over UBER or other AP driving services. 1-808-531-3500 It is an actual professional experience compared to part time peddlers (ubRr, lift, ..., u know them correct spelling of them brands baby, 'Shumn ONahh' Local taxi services support decades deep of local workers and company. read more

ALOHA! My husband and I have used CHARLEY'S TAXI a few times in the past (as needed), whenever we regularly traveled to and from the island of O'ahu between mainland routes, as well as once during a family visit when we took a tour and had lunch together with my kupuna mother. Each time we requested their taxi service, the professional drivers arrived early or right on time and easily demonstrated their local 'Aloha' friendliness, warmth, and kindness. They were genuine about their desire to assist us with our whole taxi ride experience--from pick-up to drop-off. By the way, choosing CHARLEY'S TAXI is also nostalgic for me personally because my late Uncle was a veteran CHARLEY'S TAXI driver for many years, and he was also very welcoming and kind to everyone. As I recall several of our past experiences, CHARLEY'S TAXI rides were often quick, safe, and enjoyable. And the low and flat rates were very much appreciated (in comparison to that of other local taxi services). Also, it was very much appreciated that the dispatcher would always call us just before the driver was scheduled to arrive, just to let us know they would pick us up in a few minutes or so. While other locals may be using Uber or other types of local taxi services, we highly recommend CHARLEY'S TAXI as a solid classic with its consistent and traditional local-style 'ALOHA' service. MAHALO! / Thank you to its owner/founder, management, dispatchers, drivers, and other staff! Keep up your good and quality work with 'ALOHA'! May God bless you and all with a Blessed, healthy/safe, prosperous year!!  + read more