Per 1st phone conversation with dispatcher, she can request for sedan and suggested I could call back at 9:30 am if no sedans were available. At 9:30 am, my reservation changed to open for van or sedan. 1st driver C came in a van and didn't park close enough to sidewalk. My sister had to use her step to help mom into van. Driver drops us at Queens POB III. Per 2nd conversation with dispatcher, she requested for sedan which was pretty high. Driver D didn't have step stool so I helped mom into car. She asked us which route that we wanted to go. When we arrived at home, she helped hold my mom's wheelchair. It is sad that taxi cab companies may not have low sedans to accommodate elderly with disabilities., read more

The Cab - Our driver was Deborah - Taxis Near Me - Honolulu, Hawaii

Literally my dog and I almost got hit by one of their drivers because of negligence. In MY parking garage. You need to tell them to look at their blind spots/ check behind them. That could've been a kid. When I called them they said that the driver said it was "too dark" That "is the driver was closer to hitting my dog than me and we'll both of you seem okay." You guys are insane. read more

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Don't lie at airport and say you take credit cards then demand cash upon drop off at hotel. Your cab driver gives Honolulu tourism a horrible name. Cab Z-0238 read more

The Cab - Cab Z-0238 - Taxis Near Me - Honolulu, Hawaii

This is, without question, one of the worst transportation services I have ever dealt with. The most concerning part is that this company is contracted through Transdev to provide medical transportation for patients who rely on their insurance to get to critical medical appointments. As someone who helps coordinate care for patients with serious medical needs, I cannot emphasize enough how unacceptable and unreliable this service has been. Drivers frequently fail to show up for scheduled pickups. We have had multiple situations where patients are physically standing outside waiting, only to be told that the driver "arrived" or "called" when neither of those things actually happened. Patients are then left stranded. Because of this, patients have missed extremely important medical appointments--some that they waited months to get. These are not casual errands. These are cardiology visits, specialty consults, and follow-ups that are essential to their health. When a transportation company fails to do its job, it directly impacts patient care and creates unnecessary stress for people who are already dealing with serious health conditions. Communication is another major issue. Many drivers are difficult to communicate with, interactions can become confrontational, and there is little to no customer service. Calling dispatch rarely solves anything. We are often told that a driver is on the way, only for no one to ever arrive. Medical transportation requires professionalism, reliability, and compassion. Unfortunately, this company demonstrates none of those qualities. Patients who are sick, disabled, or managing chronic medical conditions should not be abandoned by the very service that is supposed to help them access healthcare. At this point, serious changes need to happen. A company providing medical transportation should be held to a much higher standard than this. read more

THE WORST! It's too bad this is the ONLY cab company that patients from neighboring islands have to use for their Medical patients! Over 30min waits, and rude agents who just don't care that these are MEDICAL patients! Do better The Cab!!!!!! read more

The drivers are no issue at all, its the receptionist(s) horrible. Cant understand one word and being that its Hawaii the names of places told her the name spelt it out and still somehow insisted her way of spelling. Would be great to have receptionist(s) that are already actually familiar with city names instead of arguing with me and asking me what city when im not the one infront of a computer when I provided the address and im not from here. So whatever city the address i provided is showing thats where it is. As for the taxis theyre great awesome read more

Every time, I am to be picked up in the back of Rehab Hospital, the cab driver does not read the notes and goes to the front. They either don't call me so I can tell them I am in the back or give me attitude when I say I am in the back. read more

Called and made a reservation for a handi-cab last Tuesday for my husband to get a ride home from dialysis on Thursday and Saturday. On Thursday, he was done 20 minutes early so I called to see if the driver could come sooner. Dispatcher said they didn't have the reservation but she would send someone. Waited 45 minutes. Hubby was very upset. I called on Saturday morning to cancel the driver for that day in case they happen to have it still on their agenda. Dispatcher said no reservation seen. Awe, when we came out of dialysis, there was the driver. Poor guy was waiting! Drivers are super nice but the dispatchers need to get it together! Getting my husband in and out of my car is hard but this experience was worse! read more

Very fast service! They always answer the call and take great care of their clients. Mahalo!

Great customer service over the phone! So easy to schedule a pickup and edit it as needed. Courteous and easy to understand. Driver was a bit rough and forgetful. Luckily the office and desk staff made up for it. Payment over the phone was smooth. No concerns about the pricing. They offer assistance for wheelchairs if needed. read more

****BEWARE WHEELCHAIR PASSENGERS We had 2 rides with The Cab. 1st one from the airport to downtown Waikiki. It was amazing. The driver was fantastic & went above & beyond. He was on time. Called us to check-in upon arrival. I can't say enough wonderful things about the service & ride. He was so good, I called the day before we left to arrange a ride at 4am. I was concerned about the time, but the dispatcher said she'd have a driver there with an accessible van for my disabled father at 4am. The short version: the van wasn't accessible. I called The Cab & the morning dispatcher said there was already another booking for the accessible van. So, looks like they just have 1 accessible van. Totally fine, but I let the dispatcher know when you're dealing with wheelchairs & your van is unavailable, it's best to let them know. We always use the taxi co. with the flat rate. Using The Cab, not only did we risk injury to my elderly father getting him in & out of the van before a 5 hr. flight home, but we were charged more than had we taken our usual taxi. IF YOU NEED THE ACCESSIBLE VAN, BE SURE TO DOUBLE & TRIPLE CHECK SO THIS DOESN'T HAPPEN TO YOU. read more

12:40pm 12/3/2025 on Young Street between Piikoi and Keeamoku - I watched TheCab white minivan honking repeatedly at another car for waiting for someone to back into their private driveway. Insanely rude since the driver couldn't go anyway. After the car backed into their driveway, I witnessed TheCab driver continue to blare his horn down Young Street. At the light on Keeamoku, TheCab driver got out of his vehicle and verbally assaulted the other driver. This isn't the first time I've seen erratic driving and rude behavior. Don't support this company for hiring road raging bullies. read more

DO NOT USE THE CAB. Last time we will ever try to use this company. We made a reservation to pick us up from our house to the airport, but that did not happen. We were waiting for over an hour for a cab. It took awhile to get in contact with someone to figure out what's going on. When we finally got in contact, the lady on the phone said there are no drivers close by. What is the point of making a reservation in advance?!?! We start to panick because we need to make our flight. Luckily, the Uber driver was able to pick us up and get us to the airport on time. I will not be using the cab ever again. Very Poor service. read more

Absolutely terrible experience. I called for my dad because he can't drive after his appointment, and the woman on the phone Jenn, with a strong Filipino accent was absolutely no help at all. She kept talking over me, wouldn't let me ask a simple question (we're NEW to this company), and then had the nerve to hang up on me not once, but TWICE after I asked for her name. Good thing I recorded the call. We've been waiting over 2 hours now with zero update, zero communication, and zero professionalism. DO BETTER. If you can't handle customer service, maybe find a different job because you're making an already stressful situation so much worse. Honestly, people like her should not be working in customer service. Completely unacceptable. This doesn't even deserve a STAR! read more

I am a Kaiser Permanentee Member. Kaiser Hospital provides in my opinion the best healthcare services in Hawaii !!! Kaiser set up my transportation to and from my appointments. They provided me with The Cab. This is what happened. I had a biopsy appointment at 1:00 pm. A couple of days before my appointment The Cab called me to confirm my pick up time and date etc. I was pleased. I tried calling the day of my appointment but no one answered the phone. So ! I had taken all of my pre-biopsy medication and enema. I'm feeling quite dizzy from the meds. I am waiting on the sidewalk for my ride and my ride never came. Now !!! This provided ride isn't for grocery shopping etc., but for an important medical procedure !!! and The Cab doesn't even answer their business phone !!! Add to that !!! I gave The Cab a second chance and I followed their instructions to the T and again they did not answer the phone when I called. So I took Uber to my next appointment. My friends !!! Never use The Cab for medical appointments !!! You will be very disappointed !!! read more

Just getting there... With options these days who seriously takes the cab...old school folks like us and as a driver I am blessed to have transportation at my convenience. The Cab has always been the company we've been using for years and the service we receive is no different and with a flat rate depending on location for Kama'āina is a great deal regardless though with the price of gas does make the cost a challenge as we drive on the freeway with all windows down all the primping I've done now look like a hot mess lol! Not having to drive is a service I don't get to enjoy very much so it was refreshing to enjoy and not focus on the road and actually write this review, our driver came promptly at the time requested making our transit a smooth process. Thank you! read more

I called for a pick up. Dispatch said about ten minutes. 15 minutes later I called and another dispatch said the driver declined and no other cab in Waikiki. So I called another company but was late for my appointment. I've called the cab since 1990 But they didn't bother to let me know my request was cancelled. How can anyone trust them? read more

Educate their drivers on customer services! When a call comes to take one customer, the driver should not pick up a walk-up customer!!! And he should not be yelling at the actual customer who called him "I don't want you in my car!" read more

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Typical cab # 251 Dispatcher said credit cards ok Driver can't accept as his card swiper doesn't work cash only (Most cabs in Honolulu do this) Uber from now on read more

In general, most of THE CAB's independent drivers are well-meaning - EXCEPT when they, 1. have no general knowledge of city locations, streets and/or traffic conditions, 2. close doors remotely without first checking if all passengers are INSIDE, 3. are hard of hearing or not willing to listen to instructions, 4. MUST USE gps to find street intersections, 5. have NO DRIVING SKILLS to make for a comfortable ride, 6. and named TAU TAVITA VAIAGO. Cab driving used to be a reliable, prompt, profitable, independent business - where GREAT service and personality were the ultimate recipe to profitability. This was NOT it - for a 10-minute ride! read more

Took the cab from Walmart Keeaumoku to Liliha. I asked the driver if he took card, and he told me to go into Walmart to get cash. I told him, it's okay, I'll ask the next guy. He said, okay, I take card. I shopped at Sam's and went downstairs for cab. He complained saying, "all these things and you couldn't even buy shopping bags? I told him, Sam's does not sell shopping bags. And the icing on the cake, the ride cost me almost $30 without tip. He was taking 15 miles per hour, of course!! I have taken Uber, same distance and able to pay around $20 with generous tips. Never again will I take The Cab. Uber, you have won me over. read more

4/24/25 10:08am Location: DSI Dialysis Kapahulu Which ever driver of this company was there at that location decided to block the entire parking garage to drop off a patient while there were many parking stalls available. Then proceeds to throw a fit in his car while staring at me and reversing to exit the garage at the same time while I try to exit the garage. This guy was violently shaking. I don't know why he's getting mad when he's in the wrong. This guy was driving recklessly before blocking off the parking garage because I was watching him come in. Normal people would slow down on a turn while entering a parking structure where the lighting changes but not this guy. read more

We have used TheCab many times but this past time will be the last. We called for a reservation TWO days before our trip. On the day of pickup no one came. We called and were told cab was "10 minutes away in Waipahu." We live in Pearl City. 20 minutes passed and still no taxi. A second call and we were told THERE ARE NO CABS AVAILABLE. What??? You can imagine the panic we went through going from having a reservation to being told there are no cabs. Very disappointing and we had to beg a neighbor to drive us to the airport. Sorry, The Cab, you failed big time. read more

Typically we use the kama'aina airport taxi $30 from our house. Never an issue, we boon it day before & they usually comd early. Today pickup time 515am. Called to confirm night before. No cab at 515am. Call dispatch, they tell me 2 mins out. 527am, I call back, they put me on hold then hangup with no answer to my time status as cab turns into property right behind Uber that I called to pick us up. Auwe The Cab...no Aloha 422-2222... read more

I called The Cab dispatch March 31, 2025 to schedule a pick up at my house (Waikiki) 4:30am April 1, 2025, destination Daniel K. Inouye. On the morning of my ride the cab driver called me at 4:10am and said he was downstairs waiting. I told him my appointment was at 4:30pm and he said since he's already here why don't I come down. That already raised a red flag. I went downstairs to meet him at 4:20am. He was a bit rude but I didn't let that bother me. I'm sitting directly behind him, we off and he's driving way over the speed limit. What I thought was the car radio was very loud and I hear him laughing. He says something in his Middle Eastern language and laughs again. Out of curiosity I leaned forward and looked over the drivers seat and was shocked to see that he was watching a video on his smartphone! I immediately tell him I don't appreciate him watching a video while he is driving especially with me inside his cab. Reluctantly he turns off the video and continues to speed all the way to the airport. After returning from my trip I called The Cab to complain. I spoke to one of the managers. Dorothy Requilman, and filed a complaint against the driver. His name is Nfn Nuruzzman, cab #120. I told her in addition to my complaint this driver hid all of his cab ID information inside the cab. It wasn't properly displayed on his dash or on the back seat. I should have read all the reviews on Yelp before calling The Cab because there's so many negative reviews with one star ratings. This is why I am considering taking Uber or Lyft the next time. read more

This is not TheCab that some of you may remember. This is like a completely new company, and they are terrible. Snotty, mean dispatchers, drivers who do not know the City at all. Waits that can stretch to an hour. The dive down from a reliable and good company started about a year ago (2024.) First the problems started with unreliable cabs. Then the problems continued with dispatchers who have no idea what they are doing at best, and plain mean attitudes at worst. At one point I was so disgusted that I called the managing Office. They said they would talk to the dispatcher and get back to me. I waited for the callback, it never came. I had to call a friend to get me home. This is not a Taxicab company anymore. I do not know what it is. Do not use. read more

Terrible experience!!! The way the driver talks to customers is beyond rude. Yelling on the phone like they wanted to fight! & then they cancelled my ride read more

My experience with The Cab wasn't even worth a one star. They had nothing lower. The customer service was awful and the driver called me and started yelling at me like it was my fault he could not find me. Even when I told him he wasn't at the right place. I had given the exact location to where I was at to not only the phone operator who was lousy, but him as well. I had used The Cab when I was living here in the 90's and their service was remarkable. Today, it was lousy. I will never use them again! I will never recommend them to anyone. Use Uber! Horrible! Horrible! Horrible! The whole fleet should be fired to include support staff!!!!!!!!!!!!!!!!!!!!! read more

We had to use this company as Kaiser Permanente pays for taxi service to & frol the hospital when here for procedures. The taxi driver was on time, a good driver, & got us to our location in a timely matter. However, the lady running the phone was rude. short. & sassy. Repeating herself as if I didn't speak English because I had a hard time understanding HER thick accent. The tone I was given over the phone was more than unnecessary. The second time we had to take this taxi, they didn't even pick up the phone for 20 minutes so we called an uber. horrendous service. should probably hire someone else to man the phones. read more

Absolutely ridiculous experience just now.... wife needs to go to the airport to attend a funeral and booked a cab several days in advance. She called today to confirm and was told they had her scheduled. Just before she had to leave, she received a notification that her cab was cancelled. Only 2 hours before her flight... You don't treat customers like this. We've always went with the original taxi companies rather than companies like Uber and such, but this may have been the last time. You'd think they want to keep their business, but apparently, not so much. read more

I booked a taxi twice and called to verify the reservation for a 4 AM pickup. The app showed several taxis in the area at that time, yet when 4 o'clock came, there was no taxi available. I contacted the dispatcher, who informed me that there were no taxis available, despite my pre-booking and the presence of several cars nearby. I definitely do not recommend this company. read more

You may think the cab is great for being fast or arriving on time or near time for you. However, they are hella rude. Marketed towards Aloha and Hawaii franchise/theme/tourism majority so far I've encountered does not have a speck of that anymore or maybe at all! Driver would not wait nicely or service you correctly. If you get a driver that will do, your lucky but I won't waste such luck. Please call an Uber or some other transportation rather THE CAB 422. To have a better experience. Plus rude phone customer service as well. read more

Fast response. Very little wait time. Honest. Great communication when cab is caught in the Honolulu traffic.

DO NOT USE THIS SERVICE - worst cab ever. I hopped on from Sheraton Waikīkī and the hotel asked for a fixed rate at $45 and rover accepted. Once I arrived, I told him I am paying by card which he said no, cash only. And after several times going back and forth as I did not have cash with me, he snatched my credit card and put himself 25% tip without asking. read more

The Cab - Driver certificate - Taxis Near Me - Honolulu, Hawaii

I love that they are so reliable. Took the company down a star because the drivers really give me a hard time if I use a card. They only want cash and can really be unprofessional about it. I don't carry much cash as a rule so it is a pain to remember. read more

Left Big Island for an appointment on Oahu. My insurance booked the travel with The Cab scheduled to take me from and back to the airport. Long story short after waiting an hour I called them back and got the run around. My flight departs in 15 minutes and I'm still stuck in town. Flight had been missed. read more

We called 17hrs ahead to have a cab fir 4am. We called the company at 3am to make sure. They where rude on the phone like we are bothering them. At 403 am the cab driver calls an says he is to far. We call the company again. An at 430am a cab shows up. If you want to be late an disrespected us them. read more

horrible. where do I even behind? ok, so support pickup 415. they're over 20 minutes late. phone person is not apologetic or helpful. so, were late but ok. them, driver literally doesn't know where to go. ok, we give directions. TRIP FROM KAILUA WAS $95!!!! and LATE! he said it's because we "have bags", which...? what? BUT WAIT, there's more. after making the res and REPEATING we were using card he DEMANDED cash. I wish I had just said I did not have any, maybe some will arrive later. so now I have $100 less cash than i meeded. so we were late and now I'm stressing we will perhaps miss our boarding. AVOID THIS CAB COMPANY! read more

Use extreme caution when dealing with this company. They have a real problem with showing up on time and there is often a complete language barrier. read more

To the Management of the CAB, I am just disgusted on how some drivers, working for the CAB think or believe that they can just do whatever. Two days ago, after doing my grocery shopping at Sams Club, Keeamoku, I took a taxi (The CAB) home in Waikiki. No hello, no help to bring groceries to the taxi like most drivers are used to....nothing! (I am a disabled person) A cab from Sams Club to my home at Kuamoo Street at around 730pm or so is usually about under $10 if the cab driver is driving at a normal speed. But no, not this guy.....he drove soooo slow that I asked him why he was driving so slow....of course, I knew, he was milking the situation! Shame, shame on him! Management at the CAB need to spend time and cut these type of individuals who believe they can take advantage of the disabled, the old and/or the handicap. I tried to get his name and info from his dash board but it was too dark to get it but I did get his PLATES numbers: TCT 369 Shame on this man!! Shame! Shame! Remember that plate # folks. read more