**To reach live human at Airlines call +1 (888) 55.1~01~45 (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

ANA (HNL HND Pokémon Jet) - A Magical Surprise Flight I'll Never Forget (01.09.2026) I've flown ANA many times, but this flight from Honolulu to Haneda turned into something truly unforgettable. For weeks before my trip, I had been tracking the Pokémon Jet, hoping my flight would line up with it. The rotations kept changing, and I was honestly about to give up on the idea. But when I walked to my gate in Honolulu and saw the colorful Pokémon jet parked there -- with Pikachu, Togekiss, and Vivillon on the livery -- I froze. Total shock, total excitement. I couldn't believe I was actually going to fly on it after following it for so long. The Aircraft & Boarding The Pokémon Jet is even more beautiful in person. The colors are bright and fun, and the designs of Pikachu, Togekiss, and Vivillon give the whole plane a cheerful, adventure-like vibe. Inside, ANA continued the theme with: * Pokémon napkins * Flying Pikachu snack packaging * Cute Pokémon headrest covers The cabin felt so lively, but still very "ANA"-- clean, organized, and calm. In-Flight Meal & Service The meal was tasty and well put together: chicken with rice and veggies, a side salad, fruit, bread, and bottled water. ANA's crew was, as always, kind and attentive -- checking on passengers often and keeping everything smooth. Later during the flight, they handed out a snack box with an airplane-shaped window, another adorable detail that fit the theme perfectly. Views & Landing in Japan The sky looked beautiful during golden hour, and being in a window seat made everything feel peaceful. But the highlight was landing: As we approached Japan, the sunrise lit up the horizon, and I got to see Fuji-san again, perfectly outlined against the glowing sky. After a long overnight flight, that moment felt calm, meaningful, and like the perfect welcome to Japan. Final Thoughts ANA already sets a high bar for service, cleanliness, and comfort. But being surprised with the Pokémon Jet -- after tracking it and nearly giving up hope -- made the whole experience feel magical. If you're flying between Hawaii and Tokyo, you might get lucky with this special livery. And trust me: it makes the trip unforgettable. read more

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**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need 24/7 quick assistance, *Call Airlines at* +1(855) 657~51.35 *phone number. They can help with booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Need 24/7 immediate assistance, *call Airlines* at +1(888) 909~90.36*phone number. They can help with booking management customer suport, flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

*Full Disclosure* Unfortunately Yelp is not available in Thailand. This flight was from HNL-NRT-BKK on 07/10/25 and return flight BKK-HND-HNL on 07/20/25. All my reviews on holiday are on my TripAdvisor account. Me and my other half's first time flying on ANA. I purposely booked this airline because my cousin and his other half really enjoy flying on ANA's Airbus 380 Honu Aircraft from Honolulu to Narita Tokyo. ANA is a part of the Star Alliance serving all of Japan, across Asia, USA and many destinations around the world with partners including United Airlines. Booking online is easy. Online check-in wasn't successful, but with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security with TSA Precheck only in Honolulu or another US Airport. I must say, all of UA's ground staff from check-in to boarding were exceptional, efficient and friendly! Premium economy service is fantastic. Free onboard entertainment on each seat back screens. WiFi is only complimentary in Business and First Class. Premium Economy is just behind the Business Class cabin all on the upper deck. Between Honolulu and Narita, onboard amenities were a pillow & blanket, disposable slippers, toothbrush, earphones, two complimentary meals including a mid flight snack, limited alcohol including red or white wine, and beer. YouTube vlogger's were right about Japanese style toilets located in each lavatories. I was amazed as I only see these in Japan or Korea Hotels. This flight departed from C9, so we all had to make the short trek from ANA's Lounge, back downstairs, then back up the set of escalators to board the aircraft on the upper level. Maybe in the future if we're booked in Business or First Class I'd update my review for later. read more

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Flew Ana first class from Honolulu to narita. This was my first time ever flying first class so this experience was very special. My two sons and I flew first class while my husband sat in business (we tried getting an upgrade at check in but the first class cabin was completely full). We got on the plane a little late since we were in the lounge. The staff greeted us and we took our seats. They brought us drinks before departure which was nice. When we got into the air, the meal service came out pretty quickly. I was still so stuffed from the lounge and was taking care of my two sons so the food came out a little slow. They had made the cabin so dark already by the time I was served my main course. Overall service was just ok. I had to keep calling them when I wanted to order things off the menu after service but I think they don't come around as much cause they are trying to not disturb you. My son loved watching shows on the big screen and taking his nap in a lie flat seat. read more

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Offering a comparison of ANA to JAL (Japan Airlines): In comparison to JAL: - Kids meals must be requested on ANA (Kids meals are standard on JAL) - Miso soup is served with every meal on JAL - Meals are better on ANA - ANA terminated their child fares on 1/31/24 (JAL offers discounted fares for children (2-11) on international flights). Overall, I've had great experiences with ANA! Would highly recommend! read more

The only reason I give it a single star is that the rating does not allow zero stars. I'm writing this from inside the plane, which has been delayed for EIGHT hours. I bought an "Air Nippon Airways" ticket from Washington DC to Tokyo "operated by United Airlines". It has been absolutely atrocious. The first plane were were herded onto looked like a scrapyard salvage case, and lo and behold, It never took off due to multiple system failures. We were left waiting INSIDE the rust bucket for an hour and a half, until they finally admitted that bird was dead on the ground. They proceeded to debark us and kept telling us "just another 30 minutes" for the next five hours. They finally managed to find another banged-up clunker (scratched seats, nonfinctioning USB ports), and once again herded us into it... and once again left us stewing for one hour and a half while they cobbled up a crew. In other words, they knowingly lied to us about the plane being ready to go just to get us out of the boarding gate. We lost a whole day of our trip, and are scrambling to contact the hotel so we don't lose our reservation due to no-show. Air Nippon has full responsibility irrespective of who operates the flight, since the tickets were bought in THEIR name, and show up on THEIR site. If the partner with substandard low-tier carriers, it's on them. I will never trust Air Nipon again, and will tell everyone I know who is thinking of making this trip to never book with them. The flight in question was UA803, leaving from Dulles to Haneda on February 6th, 2026, and should have taken off 12:20 PM, and STILL hasn't taken off at the time of this review (7:50 PM, for crying out loud). The way they treated us like cattle is absurd and inadmissible. read more

Flight from Honolulu to Narita was good. Flight from Haneda to Honolulu was HORRENDOUS!!! Do NOT fly ANA! Very disappointed as we've flown ANA before and it was great. First we experienced poor customer service at Haneda airport. We got to Haneda at 7 so I could do airport shopping. Our flight left at 9:55. My daughter had a problem scanning her face with her ticket. All baggage and face scanning is automated. We were told to wait in the customer support line. There were 5 people infront of us so we thought it would be fine. Wrong!!! 1 1/2 hrs later we were still in line waiting for actual people to help us. There were only 2 lanes open and idk what was happening with these people but it took over an hour for the one woman. To make matters worse they pulled people out of line to cut. When it was finally our turn our issue was resolved in 10 minutes. We made it for a bathroom break and last ones on the plane. We had to go through security which was quick. Boarding began at 9:20. It took 2hours at the ANA counter. Flight from HELL! Fist service of flight was also last service. They served drinks, at the same time as the meal. My husband ordered a beer and before he could tell her which one she opened one. He said he wanted a different one and she said no it's opened already. Then they came with icecream and picked up trash. 5 minutes after that they brought out snack bags and said this would be the last service. No more service! But ok fine whatever-it's a night flight. I've flown this route on other airlines and usually they served drinks the snacks when it's closer to landing with a drink. My 6year old wanted water during the flight so my husband went in the back to get it. The flight attendants ignored him. They were talking in the back with the curtains closed. Finally one was nice and said sure. The chairs were so uncomfortable it was a small plane. I couldn't sleep at all and my back is so sore!!! Awful!!! The one positive is that all my luggage arrived with nothing damaged or broken. Cheers to the baggage handlers. Flying JAL from now on. So disappointed. read more

This is first time I fly with with ANA The experience with Check in Counter at Honolulu Airport was very disappointed . I normally fly on Business Class with Japan Airlines twice a year on Japan Airline I decided to try ANA base on recommendation from one of my clients who fly to Asia , At check in Counter Staff name Kanohi or Kenoshi was so rude with her verbal she orders me to put baggage on scale with ordered with words "Stand it up!!! ", than she claim my bag was over weight ??? there is no way my bag exceed over 70 Bls I am 5 feet tall;l 120 pounds will be able to live 70 pounds bag? she was ordered me to take things out off bag or I will be charge $60 for over weigh than I see her coworker whisper to her let this little bit over weight slide because I fly on business class , Than Kanohi said I need to pay for extra bag $200 which is fine I do understand each Airlines policy Japan airlines allows 3 bags check in on Business and first class but this is ANA I get it, I handed her my Amex Platinum Credit card to pay for she say out loud your card is declined honestly I feel judged by that tone ,I asked how that possible I just used card at Hilton Hotel in Waikiki ,turn out I have fraudulent protection so Amex will sent email to unlock any suspicious charge . I would like ANA to go back Video security camera on June 11th 2024 on Flight 181 Honolulu to Narita Departure time 12:40 PM at Check in counter I was check in around 10 AM itch for Business class , you can see how I was treat by Kanohi and decide do I deserve to be treat like that? I bought all my business class flights with my own money not like I have Sugar daddy bought me tickets I should not been treat with verbal and judgment like that!!! I did not wan to say much right at check in counter because as we passenger know Airlines can denial us to fly but it okay for us to be that that way? I have no complain about in flights service though on flight flights attendant was nice and professional . our families will fly to Asia this December 2024 still decided should I use Japan airline or ANA? read more

All Nippon Airways - Airlines Near Me - Honolulu, Hawaii

Flew JAL before deciding to try ANA and the services in Japan were HORRIBLE !! Waiting time of 1 hour on the phone to speak with a live agent , cost cutting and reduction in quality of foods, horribly understaffed on the plane and at check in . I recommend flying Japan Airlines , which is far superior to ANA in both servicing and amenities !! read more

All Nippon Airways is a codeshare partner with Delta Airlines so I was able to redeem Delta miles for a business class flight to Haneda, the smaller of the two main airports for Tokyo. Being a foreign carrier, I had very high expectations for All Nippon Airways. As you can see from my pictures, the food was very good but in some cases was still served with the wrapping paper or plastic covers on certain food items. Yes, of course I can take off the plastic cover myself but hey, this is international business class so I expected a higher standard of service. The main meals of lunch flying to Haneda and dinner on the return flight were both very good but the breakfast on the return flight was disappointing. However, one nice feature of All Nippon Airways business class is that you may order a hot bowl of udon at any time on request. Since I didn't like the breakfast offering, I ordered udon for breakfast. (Yes, that is a bottle of Chivas Regal with my breakfast.) A very nice touch in the lavatories were the toothbrushes, mouthwash, wet wipes, and the no touch sensor operated basin. All Nippon Airways definitely deserves 4 stars for great food and service but no lay flat seating in business class so no 5 stars for them. read more

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After flying on JAL and KAL (which flies directly to Tokyo from Honolulu) for at least 50 times, finally I have the chance to fly ANA this year. ANA is comparably cheaper than JAL and service is slightly better. They give Haagen Daz ice cream at end of meal and the breakfast snack that they hand out (KAL serves two full meals but both JAL and ANA just serve 1 meal + snack on return trip) is better than the one JAL serves. read more

Their planes and flight attendants are very good, no complaints BUT.... Book RT flights with separate departures to Tokyo, but returning together - TOGETHER. Well after I purchased the tickets, I learned they could not assign seats on the returned flight as they where BLOCKED. WTF? But took our request and would try to ensure we sit together. ( oh boy, TRY) Well ANA Operated by United - assigned us seats a few weeks later , having us sit like 3 blocks apart. I AM VERY ANGRY that my wife and I cannot sit together on our return to Honolulu. Who in the hell makes these decisions? - The customer should choose the seats. We paid for them. My wife and I want to sit together, but ANA Operated by United doesn't give a damn. " you will sit where we tell you after I take your money". No more ANA. We usually fly JAL or Hawaiian, and its for reasons just like this. Very unhappy customers. read more

Flew on ANA (All Nippon Airways) for the first time from Honolulu to Hong Kong. Actually, the entire trip was broken into four legs (Honolulu to Narita, Narita to Hong Kong, Hong Kong to Narita, and Narita to Honolulu). The first leg (Honolulu to Narita) was unfortunately on United Airlines. Having that different carrier really highlighted the difference in service between international and domestic carriers. Every ANA employee we encountered (check-in agents, gate agents, flight attendants, etc.) on the remaining three legs were welcoming, friendly, helpful and attentive. On the other hand, the United employees, particularly the flight attendants, although not overtly hostile (although I've experienced this on other flights) were not nearly as pleasant or helpful. In fact, I'd probably describe them as indifferent and disinterested. How hard is it for domestic carrier employees to act like they care about their jobs and their customers? In the end, both domestic and international carriers get you to your destination. However, the attention to detail and the care and effort they display, makes the ANA experience, from start to finish, a much more positive expereince. read more

Ok, I definitely recommend the Premium Economy product on the Honolulu to Narita flights. Flew Economy Perth to Tokyo which was fine. However the ANA Honu A380 from HNL to Narita was super comfortable. It was a debacle at Honolulu International as the Gold line was closed. Instead the TSA line snaked along for 500m. Once you finally reach the lounge at C4, all is forgiven. Food selection is definitely for my Asian taste buds with rice, Hawaiian style BBQ chicken and Japanese veggie curry. The gate for Premium and Business is within the lounge!!. The A380 feels so spacious with better air humidity and cabin pressure control, making it a painless and comfy flight. The Muslim meal was so amazingly nutritious with loads of veggies. I was so happy compared to United's terrible meals and service. Although there's just the tiniest undercurrent of racism from the flight attendant serving my row, it's not as bad as United's attitude. Highly recommend ANA's new routes. read more

ANA is quite possibly the best airlines ever!!! I took an ANA economy flight from Narita, Japan to Honolulu a few months back and I still talk about their amazing service and amenities! Reasons why I wish that ANA flew everywhere: -Sweet and attentive Japanese flight attendants -Hot oshibori is passed out at the beginning of the flight. -Leg rests! -A tv with a selection of movies, games, and music for each seat. -Delicious in-flight meals! (e.g. sukiyaki over rice, hot ocha, steamed vegetables, hiyashi chuka soba, fruit, and a small piece of manju) -Generous (and free) snack packs with individually packaged manju, arare, and more. In short, flying with ANA made an eight hour flight actually enjoyable! Now if only domestic airlines could take a hint from them and perhaps then they could ease their way out of their financial troubles! ;) 5/5 read more

I only used ANA flight from Tokyo to Haneda before. It was my first trip from Honolulu to Narita round trip with ANA/United. So check in at HNL was at United counter. Very confusing counter design. It looks like somebody checking in but actually it's a self check in. Flight was ok, the usual to NRT. On a way back from NRT to HNL was actually ANA. Usually when I fly with JAL, everything goes great but this time..umm.. there r 4 counters to check in in NRT that's like ANA takes over half of the south wings! So huge! And there r like 10 self check in machines and I had a green card so had to go check in at the counter with people. Ok, there r 2 counter open and there r 3 family before me. Something was happening to the family checking in now, was taking forever. The lady at another counter looks like she doesn't know what she is doing, was taking forever too. other side counter with only baggage check in has 5 counter open, no lines, they r just looking at us. People who organize the line just talking. I guess they only know how to check in baggs.after 15-20 min, The kids on a line started crying. Finally one lady came help checking in. I never waited this long to check in with Japanese airline. I never seen nobody pays or help customer waiting so long like this. Before they put new self checking in machines, they should train employee how to check in. Seems like nobody knows how to check in ANA air line anymore. It doesn't matter how many counters they have, there r nobody can check in. So disappointed. Also, they assigned the seat before u check in, and cannot change it. Food and entertainment were very good but flight attendant wasn't very nice. I probably not gana use ANA anymore. JAL is MUCH better. read more

Terrible customer service... Family needed to fly back to Tokyo as our father passed away. They would not allow us to fly back even though they had seats available. No meal = no fly.... What??? Then we found out United had cancelled their flight to Tokyo.... Guess who was checking in.... Yup United passengers .... Before us..... Who cares if their food is good or they have better videos.... They're not even loyal to their own customers..... Family emergency means nothing to these idiots. read more