I stopped in to Bellevue Heathcare and they were so nice to help me out with fixing my brakes on a…read morenew walker that I had purchased online. Thanks to the worker that helped me, my brakes work great now! Thank you for going above and beyond!

Brad and the repair gentleman (I'm sorry I couldn't remember your name, sir!) were a breath of…read morefresh air. I bought a wheelchair for my partner and it was easy and everyone was friendly. Not even a full week later, the wheel got caught in a sidewalk crack and the bracket that holds the front wheel got bent out of shape. I brought it in the next day and they jumped right on it and went absolutely above and beyond to get it repaired in just a short wait. You can tell that they both have passion for the quality of people's lives. I would recommend them to anyone!

Was greeted as soon as I walked in the door. I checked in and sat down. I had a class at 9:00, but…read moreper the usual I was 1/2 hour early and they didn't seem to mind at all. The building is very clean and welcoming. I can't remember the name of our instructor, but she was as nice as could be. I was there for the CPAP class along with one other person. She went through from top to bottom and start to finish she helped us fit our masks that we got to pick out from a nice selection. She answered all of our questions thoroughly. She was wonderful. I got a brand new CPAP machine and for all of the included parts I'd definitely say it's worth the money. I highly recommend Norco Medical as they have pretty much everything you'd need for sale. Such as commodes, walkers, hospital bed and oxygen.

I have been on supplemental oxygen 24/7 since August 2025. Recently we attended a conference in…read moreEugene. This required working out the logistics with Springfield NORCO, requiring a concentrator for the overnight stays at the hotel, and tanks for the sessions during the day. Our local NORCO branch supplied the tanks. Springfield provided the concentrator, hose & cannula. They delivered it to the hotel prior to our arrival, and simply could not have been more helpful. Overall this has been, and continues to be my personal experience with NORCO.

Great customer service! Went in to look at walkers. This young woman was kind, and so…read moreknowledgeable. It was a great experience and I would go back there any time I need their help.

A helpful staff and a good selection of the item I was looking for. Convenient in-town location,…read morewith decent parking and an easy in and out.

Their service seems to be hit or miss. My mom has said that the women she's spoken with at this…read moreoffice have been unpleasant at best. She spoke with Josh most recently, and he helped her out, getting he set up with a machine that was working properly. But he was unclear with her instructions on what she needed to return, so she took back some of the auxiliary items that it wasn't necessary to bring with the machine (and which they couldn't reuse anyway, even unopened, and now she has to wait for a new delivery of those items). Their location is kind of a pain, all the way out in east Springfield, but that doesn't figure into my review of them here.

The billing department is incompetent. They never send a clearly detailed bill. They are also late…read morebilling. The other is they will bill you for items your records and the insurance company say have been paid. Be prepared to use small claims court or other legal proceedings to get your money back.

Fantastic organization! They contribute to local non profit businesses in Lane County! Excellent…read morerecourse!

From the owner: Hearts for Hospice is a non-profit organization that generates revenue to fund grants for Lane…read moreCounty programs that support: -Hospice and palliative care -Grief counseling -Education about hospice and end-of-life We also award scholarships to Lane County students pursuing a career in the above related fields of study.

I don't feel one star is even good enough! I was discharged from the hospital with a large portable…read moretank & orders to call when we got home to get set up for home oxygen. We called at 3:00 when we got home & whomever answered said they'd be out to take care of it. Nobody showed up. We tried to call, it went to voice mail. They have no number to emergencies. They never showed up the next morning either so we finally got hold of someone about 11:00 & they were very apologetic but we decided to change providers & they were out within 4 hours. Thankfully I had the portable tank from the hospital that got me through the night!l & it wasn't a dire constant need! Now we're having issues getting them to come out & get their portable tank! Took three phone calls. Will be shocked when they actually show up!

I can never get through to them anymore. Something has radically changed. I need help with a piece…read moreof equipment and no one is ever there to respond. Im thinking of changing company's which is sad after 20 years of business with them.​

I am so sad to hear that a client of mine has not received her wheel chair in 6 months and is still…read morewaiting and told it will take even more months. She is in severe pain and this company has taken so long. I hear that "United Seating" is a better place to go so save yourself a headache and a backache! It is so sad to hear that so many customers, especially those that use equipment for their disabilities are getting taken advantage of like this. I hope this place runs out of business real fast!

Been waiting 4 months for repairs. Now chair doesn't work at all and I am completely reliant on…read morechair to move around in living quarters. Need to even get to bathroom. I have never had good experience with this company. When I find another company I will be happy to change. I must say that the people I talk to are nice enough but service is horrible. In truth they rate worse then 1 star. If you have another option don't choose this company.

Did have great service but it take nearly three month to get new mask…read more It order Not arrived Not cleared Need to re order Hope is a one off time things like this happened

I like their customer service because they are a local company and someone always answers the phone…read morerather than having to go through a phone tree or leave a message like other companies. And the therapists are very helpful and accessible.