Susan was so incredibly kind and went above and beyond to help us secure our sick father a hospital…read morebed in my parent's home. Susan is truly a gem, thank you so much!

This place is awesome. I have a very old chair and they got it up and running again. I highly…read morerecommend them

I stopped in to Bellevue Heathcare and they were so nice to help me out with fixing my brakes on a…read morenew walker that I had purchased online. Thanks to the worker that helped me, my brakes work great now! Thank you for going above and beyond!

Brad and the repair gentleman (I'm sorry I couldn't remember your name, sir!) were a breath of…read morefresh air. I bought a wheelchair for my partner and it was easy and everyone was friendly. Not even a full week later, the wheel got caught in a sidewalk crack and the bracket that holds the front wheel got bent out of shape. I brought it in the next day and they jumped right on it and went absolutely above and beyond to get it repaired in just a short wait. You can tell that they both have passion for the quality of people's lives. I would recommend them to anyone!

Was greeted as soon as I walked in the door. I checked in and sat down. I had a class at 9:00, but…read moreper the usual I was 1/2 hour early and they didn't seem to mind at all. The building is very clean and welcoming. I can't remember the name of our instructor, but she was as nice as could be. I was there for the CPAP class along with one other person. She went through from top to bottom and start to finish she helped us fit our masks that we got to pick out from a nice selection. She answered all of our questions thoroughly. She was wonderful. I got a brand new CPAP machine and for all of the included parts I'd definitely say it's worth the money. I highly recommend Norco Medical as they have pretty much everything you'd need for sale. Such as commodes, walkers, hospital bed and oxygen.

I was having trouble with my CPAP machine so I called Norco for help. I was quickly given an…read moreappointment to bring it in to be checked out. A technician named Wendy helped me. She was thorough, knowledgeable, and so very helpful. She answered questions and solved my issue. I have always been treated well at Norco!

Great customer service! Went in to look at walkers. This young woman was kind, and so…read moreknowledgeable. It was a great experience and I would go back there any time I need their help.

A helpful staff and a good selection of the item I was looking for. Convenient in-town location,…read morewith decent parking and an easy in and out.

Lincare Springfield has been supplying my husband with oxygen for several years. They have treated…read moreus like family and their Driver, Josh is the best. He is kind and helpful and his customer service skills are amazing. Thank you so much to all the people at Lincare in Springfield Oregon. You've saved our bacon many times over. Chuck&Dorothy Lundeen.

I have done business with this company for many years, but on a recent resupply order, they have…read moresent me twice now, wrong items - c pap masks TWICE. I don't know what their problem is but I am going to seek other suppliers. Normally I receive a bag of 8-12 masks. Nope, first was a special mask. Now pone single mask on plastic holder. That is total cheating!

Fantastic organization! They contribute to local non profit businesses in Lane County! Excellent…read morerecourse!

From the owner: Hearts for Hospice is a non-profit organization that generates revenue to fund grants for Lane…read moreCounty programs that support: -Hospice and palliative care -Grief counseling -Education about hospice and end-of-life We also award scholarships to Lane County students pursuing a career in the above related fields of study.

I don't feel one star is even good enough! I was discharged from the hospital with a large portable…read moretank & orders to call when we got home to get set up for home oxygen. We called at 3:00 when we got home & whomever answered said they'd be out to take care of it. Nobody showed up. We tried to call, it went to voice mail. They have no number to emergencies. They never showed up the next morning either so we finally got hold of someone about 11:00 & they were very apologetic but we decided to change providers & they were out within 4 hours. Thankfully I had the portable tank from the hospital that got me through the night!l & it wasn't a dire constant need! Now we're having issues getting them to come out & get their portable tank! Took three phone calls. Will be shocked when they actually show up!

Tara, Jeremy, and Hugh were amazing! their customer service has been above and beyond turning a…read morevery stressful time. My husband had emergency surgery for a pacemaker. He is 6'2' 260 lbs. I am 5'1'. We needed a wheel chair. I called several places they were either not helpful or they could order one; and it would be here in two -six weeks. Tara was extremely helpful and empathic. Tara made sure they had wheelchairs in stock that might fit my husband. She told me to make sure the doctors referral had the chair pad and leg rest on the referral. When the doctor forgot to add the leg rests. She waited while I called them and they resent the referral. Tara offered to have Jeremy come to our house to fit my husband in two days or I could bring him in that afternoon. We needed a chair as soon as possible. He had appointments and he was limited on how far he could walk with his walker. I was able to get my husband in the car and drive him out to Rotech. Tara then brought a wheelchair out to the car. We then went inside and tried three different chairs to get the right fit. Tara helped as I transferred my husband from chair to chair until we found the right fit. Hugh came in and showed me how to adjust the leg rests, lock, fold the chair and other adjustments we could make on the chair. He then loaded it in the car for me. The chair is super heavy. So, I called back to see if we had any other options and Jeremy said, he would order another chair and we could come try it out when it arrives the following week. I appreciate the excellent customer service. This Rotech team made the rental process and value for what we are receiving an excellent experience. The care they have during this very stressful time has been so appreciated! Thank you!

Worst experience in dealing w this company in an effort to get my elderly father an electric…read morewheelchair through Medicare DME. Started request in July and completed physician required wheelchair assessment appt in mid Aug. in Sept they had some issues and lost the account. In October spoke w Salem Office as Eugene didn't answer phone. By November, nothing still had not been done. In December we were told needed a special PT assessment through the hospital and before Christmas completed the assessment. In January we were told Medicare pre authorized chair. Despite my Dad living in ICF, because delivery address associated with facility that also has Rehab and skilled nursing, we're told Medicare denied payment and company wanted nearly $13,000 for an already delivered wheelchair. Dad 100% qualifies for this under part B Medicare as he just rents his room. So wheelchair now has to go back as we are not paying that kind of money out of pocket when same chair can be ordered fir $3500. Besides all the 1000$ spent for his multiple and extensive wheelchair assessments and transportation to theses appointments and back in a wheelchair chair transport. I can not recommend this business. 8 months later, and I am right back at beginning to secure and electric wheelchair so his is semi mobile w his severe rheumatoid arthritis. Completely frustrated and all the work again falls back on me to appeal the Medicare denial if continued with Nu motion. Nope. I am done with this business. I am already his medical advocate, trying to empty and sell his home, handling all of his business affairs, and do not have another 8 months to invest in this company when they dropped the ball so very many times through this process. Only last 30 days did it seem I was dealing w a person w competency, but that still wasn't enough for the process to work seamlessly. Wish I would have avoided this business from the very beginning .

I am so sad to hear that a client of mine has not received her wheel chair in 6 months and is still…read morewaiting and told it will take even more months. She is in severe pain and this company has taken so long. I hear that "United Seating" is a better place to go so save yourself a headache and a backache! It is so sad to hear that so many customers, especially those that use equipment for their disabilities are getting taken advantage of like this. I hope this place runs out of business real fast!

I am sorry to see bad reviews because my experience was nothing short of fantastic. My dad, who…read morewas on hospice and needed equipment, received it from two delightful delivery men. They were kind and compassionate; and seemed genuinely sad when my dad passed just about 5 weeks after they had delivered the stuff. I hope to never go through such an event or to need the equipment Pneu med provides, but if I do, this place will be my first call. (in loving memory of Jack L Sweet 8-19-18)

Did have great service but it take nearly three month to get new mask…read more It order Not arrived Not cleared Need to re order Hope is a one off time things like this happened

The benefits manager, Stephanie, seriously went above and beyond to provide me with the medical…read moreequipment I needed. I went into Shaw-Med after a broke my foot on a Friday evening. We came in close to their closing time and had issues with communication between the doctor's office and the shop, but Stephanie ensured I went home in a stabilizing boot to save my foot until the scheduled surgery! I am so very thankful for her advocating for me. All I can say is the service provided was well above expectations. Because of her, I will absolutely recommend Shaw-Med to any friend in need.

I called my insurance company (Moda) two days before foot surgery to verify what kind of medical…read moreequipment they would cover. Among other things, they would cover a raised toilet seat but I had to get it from a medical supply store, which would bill my insurance. Day of surgery, I sent my husband with the prescription from the doc and my insurance card. The guy at the counter wouldn't even look at the prescription or the card. He said insurance never covers "toilet stuff." My husband paid out of pocket and returned home. I got back on the phone with the insurance rep. They were aghast. They do cover it and asked the name of the store. When I told them it was Shaw Med, they said Shaw is no longer in-network. This is the largest medical supply store in Eugene, and they are no longer in-network. So they lied to us, and now I can't get reimbursed for the item because Shaw wouldn't bill insurance. They are terrible!