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    Numotion

    1.0 (9 reviews)

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    Northwest Medical - Springfield

    Northwest Medical - Springfield

    2.0(8 reviews)
    1.3 mi

    I ended up leaving Northwest Medical Homes as a patient due to how they handled a mistake made by a…read moreDO. After a visit where the DO renewed and prescribed a medication that I have been taking for 27 years, I received vague voicemails from the office for weeks, asking me to call back to answer a question they had. I had indicated on my patient form that I only accept text communication, which was completely ignored. After 5+ voicemails in a 2-week span from someone named NATASHA (whose role I still don't know), I returned the call. I was connected to NATASHA, who spoke to me as if she knew my medical history. She was rude and confrontational, didn't even have the name of my condition correct, and demanded 2025 lab results (which I would have obtained had my DO mentioned it in the visit) and the name of an endocrinologist I had seen in 2025. The last time I saw an endocrinologist was the previous April. Eventually, it became clear to me that the DO had made a mistake by writing the prescription and NATASHA expected me to remedy that mistake by seeing an endocrinologist ASAP, all while treating me like I had done something wrong. There is a shortage of endocrinologists in this town and I wanted to wait until I saw an OBGYN to get a recommendation on which specialist to see. I told Natasha this on the phone and via email, but she continued to badger me via voicemail and email, as if I had somehow caused this issue, despite my asking to speak directly with the DO. Eventually, I told them I would be finding new care, yet they continued to reach out using the same accusatory tone and asking the same questions. This was CYA documentation 100%. To make matters worse, they pulled my prescription from Walgreens, leaving me without a medication I literally need to live. It will take me time to find a new PCP and now I am worried I will need to ration my medication. This is not just any regular RX--it's a synthetic hormone that controls excessive thirst and urination. In 27 years of having this condition, no primary care doctor has ever forced me to be seen by an endocrinologist. I do MRIs every 5 years and the DO wanted me to have one off schedule. To the DO: You made the mistake, and you should have owned it and communicated with me directly. From there, I would have told you that I do not consent to annual endocrinologist visits and we could have parted ways then and there. What you were asking also could have been addressed at my next appointment, instead of putting me through weeks of stress and confusion. TL;DR: If a DO at Northwest Medical Homes makes a mistake, be prepared for weeks of harassment by voicemail, letters, and emails until you fix it. I've never been treated this poorly by any medical office. Do better!

    The staff at this location are freaking amazing. They are so helpful and do whatever they can to…read moremake your visit pleasant. My experience was mostly with Holly and she is at the front desk, but I can see from interactions between Holly and the rest of the staff that they are extremely customer service oriented, thank you Northwest !

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    Northwest Medical - Springfield
    Northwest Medical - Springfield - Lobby of the Springfield location.

    Lobby of the Springfield location.

    Northwest Medical - Springfield - View from inside the Springfield office.

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    View from inside the Springfield office.

    Performance Mobility

    Performance Mobility

    3.0(2 reviews)
    4.5 mi

    Great service! Seth, Jill and Kathy are the best! Will choose to work with them over their…read morecompetitors every time. They are good listeners, compassionate, inventive problem solvers, and supportive to the disabled community.

    I've been getting bids on wheelchair lifts and other equipment for purchase and installation…read more These people pad their prices and overcharge the disabled and the elderly who can least afford it. It is a shame. IT ISN'T JUST THIS DEALER, THE OTHERS DO IT, TOO. Just like high priced drugs, prices are fixed to be high because the adults with disabilities are a captive group. The needy can't be held to the same supply and demand standards of our society. Prices on Medical equipment for the disabled should be regulated with price caps; where dealers can't charge double and triple the retail price. If you get an estimate expect that some items are doubled or tripled in price and so is the labor. It isn't necessarily the big items they inflate; watch the little things like interlocks, wiring harnesses,etc.; they figure that you would be ignorant about the prices on these items and about how many hours it takes to install. ADA laws don't protect anyone from these dealers. So called safety memberships which are supposed to protect the public are actually only concerned about their dealer membership numbers and are in fact lobbyists for the dealers. The dealers pay these organizations for membership in return for so-called education. They say it is for education to keep us safe, more like it to dig deeper into our wallets. They provide an excuse to charge us more and to make the dealer more "respectable." There are several of these organizations which the dealer has tags for. Some charge the customer $100 for the safety tag. You can request "no" tag. Whether they go along with it is up to them, they can just tell you to go take a hike. In addition, they want you to buy their pre-equipped vans. The bottom line, the dealers don't want to add to your old van or a new van unless they get paid a lot of money. Beware and be careful how you question them, because if they catch on that you might know something about the costs, or if you challenge them, they will ignore your request and you won't even get an estimate let alone the work done. Like plumbers who now get $85 per hour and other contractors, these mobililty techs get $125 per hour or rather that is what the dealership charges you for their labor.

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    Performance Mobility
    Performance Mobility
    Performance Mobility

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    Numotion - medicalsupplies - Updated May 2026

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