Worst experience in dealing w this company in an effort to get my elderly father an electric wheelchair through Medicare DME. Started request in July and completed physician required wheelchair assessment appt in mid Aug. in Sept they had some issues and lost the account. In October spoke w Salem Office as Eugene didn't answer phone. By November, nothing still had not been done. In December we were told needed a special PT assessment through the hospital and before Christmas completed the assessment. In January we were told Medicare pre authorized chair. Despite my Dad living in ICF, because delivery address associated with facility that also has Rehab and skilled nursing, we're told Medicare denied payment and company wanted nearly $13,000 for an already delivered wheelchair. Dad 100% qualifies for this under part B Medicare as he just rents his room. So wheelchair now has to go back as we are not paying that kind of money out of pocket when same chair can be ordered fir $3500. Besides all the 1000$ spent for his multiple and extensive wheelchair assessments and transportation to theses appointments and back in a wheelchair chair transport.
I can not recommend this business. 8 months later, and I am right back at beginning to secure and electric wheelchair so his is semi mobile w his severe rheumatoid arthritis. Completely frustrated and all the work again falls back on me to appeal the Medicare denial if continued with Nu motion. Nope. I am done with this business.
I am already his medical advocate, trying to empty and sell his home, handling all of his business affairs, and do not have another 8 months to invest in this company when they dropped the ball so very many times through this process.
Only last 30 days did it seem I was dealing w a person w competency, but that still wasn't enough for the process to work seamlessly.
Wish I would have avoided this business from the very beginning . read more
