Great customer service! Went in to look at walkers. This young woman was kind, and so…read moreknowledgeable. It was a great experience and I would go back there any time I need their help.

A helpful staff and a good selection of the item I was looking for. Convenient in-town location,…read morewith decent parking and an easy in and out.

Went in as soon as they opened. Got me needs met quickly and they are really reasonably price for…read morerentals (knee scooter). Id use them again and there is good parking on the street (Charnleton). Person that waited on me actually was on a scooter too so that was helpful to see how it all worked.

I am so overly pleased with the service and the attention to detail that I received with trying to…read morepick out a wheelchair for my dad. Jennifer was amazing, great customer service, very knowledgeable. I would highly recommend Shaw med for anyone that needs medical equipment!

I stopped in to Bellevue Heathcare and they were so nice to help me out with fixing my brakes on a…read morenew walker that I had purchased online. Thanks to the worker that helped me, my brakes work great now! Thank you for going above and beyond!

Brad and the repair gentleman (I'm sorry I couldn't remember your name, sir!) were a breath of…read morefresh air. I bought a wheelchair for my partner and it was easy and everyone was friendly. Not even a full week later, the wheel got caught in a sidewalk crack and the bracket that holds the front wheel got bent out of shape. I brought it in the next day and they jumped right on it and went absolutely above and beyond to get it repaired in just a short wait. You can tell that they both have passion for the quality of people's lives. I would recommend them to anyone!

I came in here with my brother earlier in the week looking for a cane for my mother. I remember…read morecoming in here many years ago with my mom and my brother when we needed a stethoscope for mom. Neither of us could remember the name of this business, but we knew it was nearby and we find of stumbled on it. Lol. Once we found it, I knew we had been here before. Which tells me this business has been around for many years now. We walked in and were immediately greeted by an employee. We told her we were looking for a quad cane, and we didn't want the basic silver ones. We wanted to know what other options they had. My mother is going through chemo and has become unsteady on her feet. So she needs a little help. In order for her not to kill me by throwing my back out by pulling on my arms, it was time to get her a cane. I also have this thing about the silver ones. They scream nursing home to me. I didn't want my house to start resembling one with medical supplies, nor did I want her to feel like she was headed there. So a fun, funky/stylish color was what I wanted. The woman (I didn't get her name, unfortunately) totally understood what I was saying, and she opened up a book to special order the cane, and gave us a full page of choices. She really listened to what we wanted and tried to give us the best options. We also had a prescription for the insurance to pay for the cane. She answered the questions we had about this, and was just really helpful. She made sure she had all the information needed. We subsequently asked about a couple other kinds of medical supplies we may be needing in the future, and if they carried them. They don't carry what we thought we would need later, but she knew of a couple other medical supply stores that did, and recommended them. I have huge respect for a business that can't help me with what I need, but they help by sending me in the right direction with recommendations. She could have just said, sorry. We don't have those, and gone on with the order. We ordered the cane, and we should have it within a week. Perfect. They will call and we will go pick it up when it becomes available. Would I return here? Absolutely! The customer service we received in here was excellent. We found mom a cane and ordered it, and have recommendations for other supplies she may need in the near future. The woman who helped us was attentive, listened to our needs, and answered our questions completely. My brother and I left here very happy. Review 51 of 2017.

I was having trouble with my CPAP machine so I called Norco for help. I was quickly given an…read moreappointment to bring it in to be checked out. A technician named Wendy helped me. She was thorough, knowledgeable, and so very helpful. She answered questions and solved my issue. I have always been treated well at Norco!

Their service seems to be hit or miss. My mom has said that the women she's spoken with at this…read moreoffice have been unpleasant at best. She spoke with Josh most recently, and he helped her out, getting he set up with a machine that was working properly. But he was unclear with her instructions on what she needed to return, so she took back some of the auxiliary items that it wasn't necessary to bring with the machine (and which they couldn't reuse anyway, even unopened, and now she has to wait for a new delivery of those items). Their location is kind of a pain, all the way out in east Springfield, but that doesn't figure into my review of them here.

The billing department is incompetent. They never send a clearly detailed bill. They are also late…read morebilling. The other is they will bill you for items your records and the insurance company say have been paid. Be prepared to use small claims court or other legal proceedings to get your money back.

Did have great service but it take nearly three month to get new mask…read more It order Not arrived Not cleared Need to re order Hope is a one off time things like this happened

I like their customer service because they are a local company and someone always answers the phone…read morerather than having to go through a phone tree or leave a message like other companies. And the therapists are very helpful and accessible.

Great service! Seth, Jill and Kathy are the best! Will choose to work with them over their…read morecompetitors every time. They are good listeners, compassionate, inventive problem solvers, and supportive to the disabled community.

I've been getting bids on wheelchair lifts and other equipment for purchase and installation…read more These people pad their prices and overcharge the disabled and the elderly who can least afford it. It is a shame. IT ISN'T JUST THIS DEALER, THE OTHERS DO IT, TOO. Just like high priced drugs, prices are fixed to be high because the adults with disabilities are a captive group. The needy can't be held to the same supply and demand standards of our society. Prices on Medical equipment for the disabled should be regulated with price caps; where dealers can't charge double and triple the retail price. If you get an estimate expect that some items are doubled or tripled in price and so is the labor. It isn't necessarily the big items they inflate; watch the little things like interlocks, wiring harnesses,etc.; they figure that you would be ignorant about the prices on these items and about how many hours it takes to install. ADA laws don't protect anyone from these dealers. So called safety memberships which are supposed to protect the public are actually only concerned about their dealer membership numbers and are in fact lobbyists for the dealers. The dealers pay these organizations for membership in return for so-called education. They say it is for education to keep us safe, more like it to dig deeper into our wallets. They provide an excuse to charge us more and to make the dealer more "respectable." There are several of these organizations which the dealer has tags for. Some charge the customer $100 for the safety tag. You can request "no" tag. Whether they go along with it is up to them, they can just tell you to go take a hike. In addition, they want you to buy their pre-equipped vans. The bottom line, the dealers don't want to add to your old van or a new van unless they get paid a lot of money. Beware and be careful how you question them, because if they catch on that you might know something about the costs, or if you challenge them, they will ignore your request and you won't even get an estimate let alone the work done. Like plumbers who now get $85 per hour and other contractors, these mobililty techs get $125 per hour or rather that is what the dealership charges you for their labor.

Tara, Jeremy, and Hugh were amazing! their customer service has been above and beyond turning a…read morevery stressful time. My husband had emergency surgery for a pacemaker. He is 6'2' 260 lbs. I am 5'1'. We needed a wheel chair. I called several places they were either not helpful or they could order one; and it would be here in two -six weeks. Tara was extremely helpful and empathic. Tara made sure they had wheelchairs in stock that might fit my husband. She told me to make sure the doctors referral had the chair pad and leg rest on the referral. When the doctor forgot to add the leg rests. She waited while I called them and they resent the referral. Tara offered to have Jeremy come to our house to fit my husband in two days or I could bring him in that afternoon. We needed a chair as soon as possible. He had appointments and he was limited on how far he could walk with his walker. I was able to get my husband in the car and drive him out to Rotech. Tara then brought a wheelchair out to the car. We then went inside and tried three different chairs to get the right fit. Tara helped as I transferred my husband from chair to chair until we found the right fit. Hugh came in and showed me how to adjust the leg rests, lock, fold the chair and other adjustments we could make on the chair. He then loaded it in the car for me. The chair is super heavy. So, I called back to see if we had any other options and Jeremy said, he would order another chair and we could come try it out when it arrives the following week. I appreciate the excellent customer service. This Rotech team made the rental process and value for what we are receiving an excellent experience. The care they have during this very stressful time has been so appreciated! Thank you!

From the owner: We are dedicated to working with healthcare professionals to help you manage your health and…read moremedical treatment in the comfort of your own home. We offer a comprehensive selection of home medical equipment and services including respiratory devices, home oxygen, PAP therapy and supplies, wound care, airway clearance therapy, and home medical equipment. Our goal is to enable you to manage your care at home and live a more comfortable and productive life, every day.