I've never visited the physical store, but I've had consistently wonderful experiences ordering from Mountain Rose Herbs online. Their selection of organic herbs is incredible -- everything I've ordered has arrived fresh, fragrant, and high quality, and I really appreciate that many of their herbs are locally sourced whenever possible. Shipping is always fast, and I love that they offer back-in-stock notifications so I can keep track of harder-to-find items without constantly checking the website myself. It's clear they've put thought into making the experience easy and supportive for customers. What really makes them stand out to me is that they're more than just a place to buy herbs. They also offer books, classes, and educational resources that help connect people to the wider herbal community. Whether you're completely new to herbalism or have been studying plants for years, they make learning feel accessible and welcoming. Mountain Rose Herbs feels like a company that genuinely cares about plants, sustainability, education, and the people using their products -- and that's rare these days. read more

Walk in... and try not to be impressed. This is a gargantuan collection of products and consumables... imagine the Costco equivalent of natural products for free spirited individuals. Show up and plan to stay a while. Everything about this place was fascinating. The wall of looseleaf tea was particularly astounding. They have a small magnetic display of containers that lets you visualize and smell each type of tea before you purchase. I was particularly enamored with the vanilla rooibos. I love the vintage setting in this aging building. The coffee shop next-door is phenomenal and the local home goods store across the street is a personal favorite. The trio would be an excellent way to spend a meandering afternoon and indulge yourself in fresh coffee, natural products and a few things to upgrade your home interior. Parking is really easy in the dedicated lot and the location is quite central. Prices are very reasonable and the employees were very friendly. I didn't see a bathroom so you might have to go next-door to the coffee shop. Next time I visit, I want to try the shortbread near the checkout counter. read more

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Really lovely shop with tons of tinctures, bulk herbs, teas, and apothecary jars to browse! The best shop in all of Eugene as far as I'm concerned. Also there's a cute cafe next door too! read more

Amazing selection of naturally made teas, herbs, spices, tinctures, lotion bars, essential oils, etc. Fun place to browse and find your lotions and potions. Love the old timey apothecary vibes. read more

This is an awesome store! Some really cool natural products. Bulk type shopping. Lotions, balms, oils, spices, tea, etc. The tea selection was really big and had some nice flavors, if you like tea this is a great spot. All loose leaf/more sustainable which is nice. Would check it out if you haven't. read more

Mountain rose herbs does not like dealing with customers and has unpleasant poor customer service. I was planning to order more essential oils and remembered how unpleasant they are and am now going to order my lavender and rose from anywhere else but here. Here is an example, the person you get on the phone will 80% of the time sound mean or unhappy. That type of thing starts at the top. The owner or managers must be pretty dark. Then, if you have an issue, forget it. They want your money and tough luck if anything is wrong as they will not fix anything. I had placed an order for multiple items on Sunday and realized I forgot to add something important. I called them early Monday morning before it could ship and spoke with someone. Their staff either sounds paranoid, indifferent or annoyed. Usually, companies can add an item easily over the phone to an existing order. But they can't or won't do that. They can take a new order over the phone. But I think they needed an email to confirm canceling the order. I didn't want to pay shipping twice. He or she said my items weren't shipping until Wednesday so I could cancel my existing order and place a new one. I sent the email early Monday. Something happened where they didn't see my email and the shipped my order missing the important item without checking back in. As soon as I saw the shipping notice, I called and brought this to their attention. Keep in mind, shipping is around $12 each time so it's a lot and combining the one item in with others was important. When I see the email, "your items have shipped" and they find my email about canceling and creating the new order, they don't care. Most companies would say, "Don't stress. Well ship you that item with free shipping because of the mix up. We don't want you to pay twice for shipping." That is not at all they way they do things. They act like they are doing YOU a favor by selling anything to you. And, any mix up or problems is YOUR fault and they are not doing anything. I bought some pretty tins of tea and one tin was really dented. Again, they don't care about making things right with the customer. I don't know if it is stinginess, greed or just problems with the spirit and heart of the owner or those who work there. They certainly splurge on their catalogue. They do not love serving people. They do not go the extra mile. We need to like both the product and business practices of a company to buy from them. Look elsewhere for people who are happy, joyful and who want you to love working with them. "Be joyful in all things." read more

What an amazing store! I'd been wanting to start using my diffuser again and this shop had every oil you could imagine! I love the huge selection of natural body care, loose leaf teas, and even pet care. I could have perused this shop for hours. Great quality oils and natural products. read more

Great products and great staff. Love this place. Would recommend them to all my family and friends.

MRH IS MAGIC!! Love this space! coffee bar was a nice touch but the customers were extremely Pretentious and rude. read more

Great variety of herbs and spices that are very aromatic and taste great. Highly recommend a visit.

knowledgeable staff, beautiful thoughtful layout, beating heart of the city we call home.

I visit here often for my son's favorite loose leaf tea (Forests) and supplies for making body products like essential oils and containers. Definitely worth a stop and smell! read more

Love this place! Teas, skincare, hair care, spices, oils, soaps, home wellness - they have it all! read more

Mountain Rose Herbs Mercantile - Cosmetics & Beauty Supply Near Me - Eugene, Oregon

Never have stopped here when I've been home, but I have ordered from them multiple times. Years ago I was trying to make my own deodorant, which didn't work out because the arrowroot powder and ingredients in handmade deodorant are an irritant my skin; however, their products are high quality. More recently, as I've become aware of how amazing a cleanser a simple solution of vinegar and rubbing alcohol is, I've purchased a few essential oils to put into my cleaning solution so that it cuts down on the vinegar scent. Some favorites have been spearmint and orange. The bottles are small and some of the scents can be expensive, but since you only add a few drops they're going to last me for years. read more

Reputable companies stand behind their products. Mountain Rose Herbs is not one of them. Bought one of their oils which didn't smell ANYTHING like it's supposed to, they even agreed from their own "investigation", but to get my money back, I had to send it back at my own expense. I don't trust this company so rather than being stuck with their store credit, I chose to lose a third of what I paid on return shipping. Stay away. Here are more one stars for your reference https://www.sitejabber.com/reviews/mountainroseherbs.com Note: online or store front, their products come from same sources so this review is for their products and unethical business policies. read more

Mountain Rose Herbs Mercantile - order confirmation - Cosmetics & Beauty Supply Near Me - Eugene, Oregon

This is specific to the online store. They sell high-quality herbs but customer service leaves a distinct feeling of stinginess. A few years ago when I found dead insects in my dried red clover blossoms, I was told I was being refunded as a special exception. More recently, I received a bottle of borage seed oil that tastes like dead fish. I was first told this is an indication of its exceptional quality, but after pushing the issue finally received confirmation it is rancid. (Which was termed: "Our QC team has completed their inspection, and unfortunately, they detected some off-notes during the organoleptic inspection of the lot.") I was told, "You can choose to use or dispose of the original bottle as you see fit," which I find concerning; rancid oil should not be used in any way, even topically. It took over two weeks to receive confirmation the oil is bad and I received the new bottle one month after placing the initial order. Of course there's never a courtesy for the inconvenience or even an apology; they always act like they're doing you a favor. read more

Very cute shop to stop in! When you leave your clothes and hair will smell like a spa. The interior is nicely decorated and they have everything laid out nicely. Its a big space. Items are a bit more expensive.. . .so for example a bar of soap might be ~$9 but you'd find that at other store for ~$4-5. However, I'm sure it because the ingredients are more natural. read more

Oh my gosh I love this place so much. I wish I could work here and be here all day. Most of the ingredients my kitchen is from there. The spices and herbs selection has inspired me to start cooking and I've made some pretty delicious dishes with the special salts and oils and seasonings. I love how they've set it up. It's inspiring honestly. read more

I love love love MRH. The variety of teas and bulk herbs is amazing. The space is huge and has so many options. The organization and the way the staff displays everything is so pleasing and helpful. read more

If you're looking to stock up on natural herbs and tinctures - or even venture into the world of making your own conoctions - Mountain Rose Herbs is a wonderful place to start. I've bought rose tea, aloe, and different carrier oils from them in the past and I've always been impressed by the quality of their products. You can learn a ton about different natural remedies - just by browsing their website. With the current pandemic - they have been out of stock of many items which they normally carry. Their shipping times have also changed - but they're trying their best to serve their loyal customers. If you want to buy well quality natural ingredients for yourselves or for others - Mountain Rose Herbs is your spot. Trust. read more

I rather late review - but I did visit pre-covid craziness and was able to shop as normal and browse the store. I had been buying bulk teas and herbs for years via mail so it was so fun to visit in person. There's a darling cafe next door where they do serve some teas from here. Lots of great lotions, essential oils, teas, etc. Affordable prices, very polite customer service. Large roomy store where browsing is encouraged. read more

Fun little spot with all sorts of fun things to look at. Huge tea selection !!! Which is why I went and was not disappointed

Absolutely terrible customer service! I would give zero stars if I could. I placed an order on 12/13/18 and triple checked on shipping and it said items should ship within a few business days. I know because as I stated I triple checked this. I am not sure if it was not displaying correctly due to the fact that I placed the order on my phone, but I know for sure that there was no message indicating delayed shipping. I can see that message now, but it was definitely not there when I placed my order on 12/13/18. I called on 12/17/18 to inquire about the status of my order shipping and they had a long waiting time so I opted to have a customer service rep call me back. The rep told me when she called me back that all orders placed on 12/13/18 were being shipped that same day so I was no longer worried that my order would get here in time. I still did not receive the shipping notification as of today so I called back again. The manager of customer service was basically calling me a liar insisting that the delayed shipping notification was displayed when I placed my order and would not listen to me and kept trying to talk while I was trying to finish what I was saying. Her name was Kathy and she should not be a manager because she said she was going to hang up on me and not to call back and then did hang up. Kathy told me she was sorry I didn't see the notification when I placed my order, basically implying that this was my fault. Terrible customer service. I spoke to Kathy's manager, Azra, who was very nice and I will update my review accordingly once I hear back from her about resolving my issue. read more

I didn't know there was a store. It looks cool BUT this review is for the online business and customer service. Which deserves a WHOOOHOOO! Friends of mine who are professional herbalists recommended this business to me. And if they trust it, so do I. Over the past three years, I have often recommended Mountain Rose online to my friends as a reliable source for organic safe high-quality products. Easy online purchases on a very helpful website. But biggest plus is the customer service which is motivating this review. I purchased some essiac blend organic tea for my brother two years ago, but he didn't get a chance to drink it. I finally cleaned out his cupboards, and found the tea unopened. I contacted the return dept, and while the purchase was past the 60-day return policy, Jamie offered as a courtesy to give me store credit. Fantastic! Jamie also explained about the self-life of the tea, and gave advice on whether it's still drinkable or giftable. Thank you! Big thumbs up to Jamie, and big shoutout to Mountain Rose Herbs for hiring very cool people. read more

I am so grateful for this place. I can find medicinal herbs and products for my own personal use and also for my business. The products are high quality and the experience is always pleasant, kind and easy. read more

Amazing costumer service! Wonderful organic and sustainable herbs. I received my order today and I am beyond pleased with my order. The herbs arrived in great condition and the quality is outstanding! I will definitely be recommending your products to all my friends. read more

Mountain Rose Herbs Mercantile - Cosmetics & Beauty Supply Near Me - Eugene, Oregon

I love the smell of this place. Cute and fun and interesting, good quality products and I like how they run business. Creative and accommodating. Fun little events too. Lots of reasons to come back from time to time. read more

I'm reviewing this place based solely on our online ordering experiences. The wife and I constantly order your face creams. They are really top notch and love the quality of them. We are in love with the rose and unscented ones. That is all we use. They are really well priced and each time we order, they are shipped fast and packaged very well. Thank you for your excellent products! read more

Mountain Rose Herbs Mercantile - Love their face creams - Cosmetics & Beauty Supply Near Me - Eugene, Oregon

Amazing store. Very helpful staff and wonderful products. The products are top notch. Got one of the tea bottles and it is amazing.

Visiting from out of town and came across Mountain Rose Herbs Mercantile what a gem in the 5th Street Market area. Tons of tea selections at great prices! I picked up the Tummeric Chai and it did not disappoint. Great place to pick up a local gift for a friend or something to treat yourself. The store location has a great layout lots of sample(s) to test/smell and a layout that doesn't make the store feel cluttered despite having a ton of inventory to select from. Plus if you bring your own bag you receive a 5 cent token to place in a box at the front of the store that gives back to 1 of 3 local charities in the community. read more

This is an updated review. I waited over 3 weeks for MRH to fulfill my order. They charged my credit card immediately and after over 3 weeks their customer service deparment was still not able to tell me when my order will be shipped. Very rude. Less than 1 star. I waited and gave them the benefit of the doubt through christmas and new year only to have them recomend that I cancel my valid order. Herbco in Watsonville Ca. is filling orders. Dont waste your time with Mountain Rose Herbs. They are charging your credit card and not fulfilling orders. They stink!!! read more

This place is the bomb! They have so many options just in this one little area, you really need well over an hour if you plan on looking around. They have (in the same building) a herbs shop with essential oil and organic everything, with a coffee shop attached to this place, and then next door attached to that is a vintage clothing shop! Across the parking lot is a plant shop, which is equally as amazing! You need to go to this place for fun, to look around, to get some good stuff, or some great coffee! read more

I do love Mountain Rose Herbs, especially since they are organic and decent prices But the only disappointment with this company is, they take their time getting out your order(s) and I mean really, really slow!! So frustrating since you Pay first then you wait and wait and wait! Not good! read more

Whatever I can't grow in my own herb garden, I purchase from Mountain Rose, and their products are top quality. They have a wide variety of organic products at reasonable prices. Look forward to doing business with them again in the future. Thank you so much and keep up the good work! read more

I have been using Mountain Rose Herbs for a while now. This review is for the online store and not the retail one. I love the herbs that I purchase to make teas with. I have had lessons from a couple of the customer service representatives who have taught me a lot. I am very grateful for their knowledge of the products that they have shared with me! I am limited in what I can eat and drink due to medical issues. I have been educated very well by the employees online as to what I am purchasing and also all my questions have been answered by very experienced people. For that I am truly grateful. The only thing I hate about your business is the very long time I have to wait to get what I purchase. I am paying for Priority Mail. That is 1-3 business days from the date that Mountain Rose Herbs actually sends out my package. They don't work weekends. Okay. No Problem. Neither do I. But to find out that MRH doesn't send out my package until several days after I purchase an item is crazy! I realize that MRH has lots of customers. I realize that I am not the only person. But I find it bizarre that it takes longer than the Pony Express did in the old days to get my package from MRH. read more

They have a plethora of dried herbs o make your own tea, tinctures, sauce etc.. They have aromatherapy stuff. They have things you need to make your own soap or your own salve. Or, if you don't feel like DIYing, they have all that stuff already made and very nicely packaged for you to buy and use, or gift or what ever. I will say that they tend to be out of everything I am looking for when I walk in there but it's still fun. I will also say- the staff seems to be "happy to help you but we are actually Apothecaries, not sales people." You will be treated like an equal, not a customer. Personally, I am good with that. read more

Going down hill fast. We used Mountain Rose Herbs for the last few years. We noticed that starting in 2020, before the COVID-19 issues, shipments were taking much longer than usual, even when we paid for Priority Shipping. Since the COVID-19 issues, it has gotten to the point of being ridiculous. Email questions go unanswered for days, if at all. Shipping is taking a month or longer with Priority Shipping. While we understand the challenges of having to deal with the pandemic, customer service is all but lacking. For example: An order placed on April 21 still has not arrived and it's May 14th. We have switched to other suppliers who offer higher quality herbs at competitive prices, and we get the orders to our door in days. We will certainly never return to Mountain Rose Herbs read more

Horrible customer service, save yourself the time and energy dealing with these horrible people. I had an issue with an order that I had placed OVER $500.00 and tried to resolve the issue and got nothin back from them other than "oh well cant help you" and when I got upset they CANCELLED MY ORDER. these are the rudest people in the industry and you should go to Frontier Co-op or Starwest Botanical s as they actually care about their paying customers. read more

I've been going to mt rose herbs for quite some time and I always have a good experience and continue to recommend it to visiting family and friends as well as locals that don't already shop there! Today I picked up a bottle of their sunflower oil, it's neutral scent makes it perfect for topical application of essential oils. They have great free parking, beware if you're a large truck, it can be challenging. They sell a arrange of herbs, teas, elixirs, lotion, containers, oils, bags, tea accessories ect. Tons of organic products and educational materials. The list of pros can go on and on, they have a great catalog and online site as well as their local spot and they're exactly what is great about Eugene culture. Cons/Suggestions: the store declined my card, declined the card of my friend next to me. ( we both went to another established in the shopping area and they ran fine) their system is old, the worker explained. They also couldn't accept a prepaid visa. I'd like to see them provide reusable containers for purchases like soap bars. I'd love to also see grape seed oil and roller fitments for the bottles that are metal and not plastic so the oils don't breakdown the plastic and they hold their integrity better, while preforming better. read more

Mountain Rose Herbs Mercantile - Cosmetics & Beauty Supply Near Me - Eugene, Oregon

This store is so cute and charming. They have a variety of high quality teas, essential oils, herbs, glassware, and toxin-free beauty products. It's a joy to walk around and check everything out. I loved being able to smell all of the teas and oils. Their prices are reasonable for the quality of the product. I found this store online while researching essential oils. I like that the company is local, focuses on zero waste, and gives back to local organizations that focus on environmental protection. If you skip a bag they will give you a token to donate to an organization of your choice. read more

Mountain Rose Herbs Mercantile - Tea samples - Cosmetics & Beauty Supply Near Me - Eugene, Oregon