Bristol Hospice was wonderful helping to care for my mother-in-law for the last couple months of…read moreher life. They provided vital support for her with nurses checking on her regularly, connecting her with hospice volunteers that were quilters that were able to visit her several times and give her a vital social connection to discuss quilting with which made her light up, and provided vial support to the assisted living facility as well. I don't know what we would have done without their added support, regular updates, and ability to empathetically and effectively listen and address concerns we had with our loved one's health and comfort. A huge extra shout out to Seah who was always available whenever we needed her.

Bristol Hospice was wonderful both before and after my daughter passed. Vicki Smith and Chaplain…read moreMike went out of the way to comfort and guide us through what had to be done. I cannot thank them enough!!

the employees that check you in are sweet and clear with instruction, the building is very clean…read moreand cozy, and the doctors are quick and clear when explaining diagnosis or next steps

***NEGATIVE STAR REVIEW*** ABSOLUTELY FUCK THIS PLACE…read more Shit communication. Shit employees that apparently can't be bothered to show up for work. *Showed up literally 1st person prior to 7am opening as a walk in for a DOT physical. Blonde says "we have an appointment at 8am." I said ok. I'll wait. She NEVER fucking told me to come check in AGAIN at 8? (I fully communicated I was going to wait, so why the fuck didn't she jist check me in then? ) She said they "no Showed me" at 8 because I didn't come check back in. This level of ineptitude is unprecedented. Literally every person I talked to says never go to this place because it's the most expensive place in town and the service is always less than 1 star. In conclusion: They need to fire all these fucking morons that work there. This was by far one of the worst customer service experiences I've ever had.

Had visited my Grandma earlier this year. I was so impressed by the Dining experience. The Kitchen…read morefood was hot and so flavorful. Was not expecting that at all. I'm glad she got to keep enjoying freshly made meals everyday.

great food, they try to do everything fresh. we have about 8 to 10 choices total a day…read more they also have good nursing staff.

Such a kind bunch of people. Recently moved my father in and it was such a heartbreaking decision…read more Brandy at Sweetbriar stayed three hours late on the day we moved him in just to make sure he got in that day. Who does that these days?! To everyone's surprise my dad seems happy and is making new friends. What a relief to feel like he's well taken care of and content!

After my partners car accident we hired this agency for deep cleaning of our place. They did such a…read moregreat job meeting "our" needs we decided to contract with them for weekly maintenance cleaning.

From the owner: We are the first "gay and grey" providers of In-home services in Oregon…read more We do not just provide elder care, we provide care for all ages. Developmentally Disabled (independent living skills) Brain injury (help with needs that previously were able to met on your own) End-of-life care (respite care for families) Surgery Recovery and more... In Home Care: Means receiving personalized service from a care team provider trained specifically for your family and their NEEDS. A personal care team provider visits for a period of at least two hours each visit. Our care team helps with a wide variety of non-medical related activities of daily living.

I did a crazy number of tours, of all the different memory care facilities in Eugene. And I have to…read moresay, Quail Crest is up near the very top. Elder Health and Living, Chateau Gardens, and Waterford Grand, are the other top places. But Quail Crest is the place I picked. One thing you want to check, is if the facility has medicare rollover. Which means once the resident runs out of money, will the facility allow the resident to remain? Quail Crest does allow this. Waterford Grand does not. Quail Crest has these individual "houses" where the residents live. And they have a shared "backyard", that all the residents from the different houses can all access. It has a BBQ, easy to walk paths, beautiful gardens, and many plants. And in this shared yard, they can interact with residents from different cottages. The facility very clean, but it doesn't feel like a hospital. They have a lot of activities, and things for the residents to do. We had a few minor bumps in the first few months, but that was during 2020, and they had a lot of staff turnover. But since then, they seem to have have gotten things sorted out. Many of the staff who was working there, were willing to give out their cel phone numbers, so you could call or text, and get updates on how things were going. It is a very expensive facility, so that would be one of the downsides. But when talking about caring for a loved-one, you want the best for them.

I moved my mom to Quail Crest from California in April 2024 and it was the best decision I've made…read morein caring for my mom. The care they gave my mom was loving and kind. They took wonderful care of her from April until she passed away. From giving her meds during the day to checking on her at night, they were patient and well trained. My whole family thanks Kelly, both Katies, Star, Teegan, Hailey, Morgan, and Ed for their love for my mom. I highly recommend Quail Crest, Clover Cottage.

If I could give Lumina 10 stars I would. The care and compassion they have for their patients and…read morefamily is beyond amazing! They were truly a gift when caring for my brother. The nurses, chaplain, social worker, and CNA were a Godsend! They don't just treat and take care of the patient, they are there for the entire family! Having a company like Lumina in this community is a blessing!

My mother has cancer, Lumina folks approached me while she was still in hospital to offer…read morepalliative services. I was really looking forward to added support as I knew our journey ahead was going to be challenging. Unfortunately, not even Lumina knows what is meant by palliative care. Each time we had a need, I would contact them and they'd say, "oh we don't do that. But call us we are here to help 24/7." Problem was they could not define what it was they were there to help with. They also kept referring to my mom as being in "hospice" and we are not there yet, that's why we signed up for "Palliative" care. Honestly during the month we worked with them trying to figure out what they could do for us- the only thing I figured out was that they were supposed to keep us from using the ER for services. So at this point "palliative " care must mean, "make sure we keep that person out of the hospital/ER" aka cut costs so they get paid. Very disappointed!

My caregiver Caitlin Zemke is absolutely amazing. She has been a god send and has helped my life…read moretremendously. Words cannot describe how incredible she really is. She's caring, compassionate, understanding, thoughtful and really makes me feel special. I recommend her whole hardly for she is a precious gem. Thank you New Horizons for blessing me with such a caring soul to care for me.

They sent me a young lady named Jordan who pretended to care about me but she ended up robbing me…read moreblind. Took home a lot of my belongings in the estate sale I had and promised to pay but she never did. She took home 75 t-shirts and promised to make me 2 quilts, she never did. She swore she was my friend and would come visit me when I moved into assisted living. It's been 5 months now and not even a phone call. She should be in jail.

We've had multiple issues with the staff not delivering very important and serious medications, and…read morethen charting that they have. In fact, as a direct result of these missed doses of medications, we've had to send our loved one to the hospital twice in the past 7 days for treatment! They're currently "closed to admissions", which frequently happens as a result of failing to meet state regulations related to care issues. Stay away from this facility. Very poor quality care, no communication, and absolutely no resolution to issues or complaints. We are now having to work through various state agencies to initiate an investigation into their practices. If you'd like to see their official history yourself, check out the State of Oregon's own list of substantiated complaints against them: https://apps.state.or.us/cf2/spd/facility_complaints/dsp_details.cfm?nmbr=11444

A dump. Their business model means low cost everything (except rent) including staff. Check Eugene…read moreSenior and Disabled Service for complaints. It's all about the money.