I LUV GETTING MY CARE HERE!!!! DR Brianna Becker is the most suncere capable healthcare…read moreprofessional I have seen in many! Years. Everyone should be so lucky. Thank you for helping remain mobile and get strong.

A Cautionary Tale: My Experience with Cascade Health Physical & Hand Therapy…read moreReviews are a powerful tool--for both consumers and providers. As patients, we rely on them to make informed decisions. For businesses, they offer a chance to reflect, improve, and respond. Unfortunately, Cascade Health Physical & Hand Therapy has consistently failed to address the concerns raised in its reviews, and my experience only reinforces that pattern. I was referred to Cascade Health by Dr. Butters at Slocum Orthopedics with high expectations for specialized care. I was dealing with a serious issue in my right hand that required the attention of a certified hand therapist and an edema specialist. Instead, I was assigned to Shea Caddell, a trainee. In his own words--documented--he admitted, "I'm in training and a little overwhelmed." During my first visit, Shea had to lean over to the next station to ask Casey Rossberg, a certified hand therapist, for help. I became concerned when Casey asked if he remembered how to take hand measurements and mentioned the need for an edema specialist. The session was disorganized and unproductive, yet I was still charged a co-pay. I was assured that my next appointment would be with the appropriate specialists. However, when I returned the following week, I was again placed solely with Shea Caddell. There was no communication, no follow-up, and no sign of the specialists I was promised. When I asked about Casey and the edema specialist, I was told, "They've been really busy." That's not an excuse--it's a failure in supervision and accountability. After two disappointing visits and no progress, I canceled all future appointments. I later received a call from Deanne Bain, the office manager. I shared my concerns and was invited to send an email outlining the events. I did. But after that--silence. No response, no apology, no refund, and no outreach from upper management. When I returned to Slocum Orthopedics and shared my experience, they immediately arranged for me to see their in-house hand therapy specialist. Within five minutes of that visit, I received more attentive, competent care than I ever did at Cascade Health. The difference was night and day. I've since contacted my insurance provider to review the charges and the lack of appropriate care. I urge anyone considering Cascade Health to read the reviews carefully. Your health and trust deserve better. In my case, that better care was found at Slocum Orthopedics--not here.

I won't recommend west 11th office. if you have an emergency and are unable to come in. they…read moreare not willing two work with you. all they do is quote policies and make it your fault you have an emergency.....there policy was call 24 hours in advance, just like all offices, i called as soon as I could about 18 hrs it was a Sunday which they were closed so no one was available to talk to, so I left a message and that wasn't good enough...all they would do is tell me I had to pay a fee for not showing up. when I went in to talk to them they insisted on talking to me in a big open room so everyone could hear no privacy at all which I believe is again hepa laws. with my emergency which is a very bad medical issue everyone there now knows about it.. there policies encourage people to come in sick and expose othera otherwise you pay for be,ing sick.. I can't recommend

From the owner: BenchMark Physical Therapy located in north Eugene, OR is a leading outpatient physical therapy…read moreclinic with convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

Physical Therapy Services has been a fantastic experiance. First of all Ruggie was amazing at truly…read morefiguring out the source of my pain. Brittany has been working with me and has been phenomenal at alleviating some of the pain. She listens and then knows exactly what is needed. Excellent experience.

Highest marks for Physical Therapy Services! A few years ago, they cured me of a spinal injury (by…read morerepeating just a single stretch), and now, they are curing me of nerves in one arm trapped at the top of my spine (via various stretches). Their lead is fantastic at verifying and diagnosing issues (my doctor referred me to them for that) and guiding their crew, and their crew is fantastic about putting the guidance to wise, flexible, and effective use. And oh yes, everyone there is super kind and super friendly. Again, highest marks!

Practitioner, Adam Litster, P.A., that I had for 5 months from 8/2025 to end of 12/2025, was…read moreuncaring & blew me off, with the rest of their staff, because I do not carry Blue Cross insurance, as we cannot afford $300 a month for both of us + $400 a month for Medicare. It's all about money, not care. After 5 months of jerking me around, 3 months WITHOUT my extensive medical records, then telling me 4 months after the fact, his expertise doesn't equate to all my issues (most are serious & life-threatening). Nice time to tell me! I'm living on borrowed time & the fear, anxiety, + mental anguish has worsened my emotional/mental state. Listen is a psychiatric counselor/practitioner? I don't believe this. He ruined my holidays with his attitude & false promises, but most of all, he stuck my 2nd leg in the grave, so to say. State/Gov't are looking into this.

***NEGATIVE STAR REVIEW*** ABSOLUTELY FUCK THIS PLACE…read more Shit communication. Shit employees that apparently can't be bothered to show up for work. *Showed up literally 1st person prior to 7am opening as a walk in for a DOT physical. Blonde says "we have an appointment at 8am." I said ok. I'll wait. She NEVER fucking told me to come check in AGAIN at 8? (I fully communicated I was going to wait, so why the fuck didn't she jist check me in then? ) She said they "no Showed me" at 8 because I didn't come check back in. This level of ineptitude is unprecedented. Literally every person I talked to says never go to this place because it's the most expensive place in town and the service is always less than 1 star. In conclusion: They need to fire all these fucking morons that work there. This was by far one of the worst customer service experiences I've ever had.

Would not recommend if you have a spine injury of any sort. They spent months focusing on "spine…read moreflection" and mobility (I have a slipped disk). I wasn't getting any better and when I told my doctor what they were having me do, she looked horrified. She immediately recommended I stop seeing them and go somewhere else. The care they were giving me was unhelpful at best and harmful at worst. Staff was nice but again that doesn't mean much when the care is how it is.

Any other physical therapy shop will do a better job than Benchmark. Do not waste your time or…read moremoney on this company. Go elsewhere. Concerns: 1). There was no patient privacy during my initial evaluation, which likely goes against privacy laws. It was done in an open room with other patients within easy hearing distance. 2). The evaluation had rather lame aspects -- e.g., she rubbed either the tip of a paperclip or a piece of tissue on a body part I couldn't see then asked me which was soft or sharp. Duh. 3). When she finally went over exercises with me, she showed me a quick video of them but never asked me to do them in front of her to ensure I was doing them correctly. 3). They schedule appointments without your permission, a great way to get no-show fees. I stood right in front of the receptionist to schedule all my future appointments, which were weeks away (a caring PT would have scheduled subsequent visits the same time they scheduled my initial eval, don't you think?). I got a text a few hours later saying I had an appointment the next day, which I never agreed to. I called to straighten this out only to find they'd also scheduled me for two more appointments I hadn't agreed to -- yet more no-show fees. 4). The website is a joke -- I had to call twice to get the proper log-in info ("Benchmark Physical Therapy" doesn't work) so I could get a copy of my initial evaluation, which they would not provide me with at that first appointment. The only reason I called to get that log-in info was so I could print out the evaluation then cancel all my future appointments.

Staff was great here and quickly worked out any challenges I had with meditation. A staff member…read moreeven picked up a commode for my home use when the company couldn't deliver due to the holidays. Another staff member came in on his day off for Thanksgiving and set up snacks and football in a large room for us to enjoy. It's not an easy setting but they did their best to make things run smoothly.

Hillside needs to be held more accountable for their intake process in regards to kogging in…read morebelongings. I have a loved one residing within the facility. Upon intake recently, the facility kept all of the belongings up front to inventory (I was told by a staff member that this is their process). At some point, some of the monies was lost in the inventory process. The facility told her they found a small fraction of her cash with her belongings however nothing close to what she had. As someone who is employed in healthcare, best practice states that when a patient arrives with their belongings, the belongings are inventoried at the bedside with the patient present. Cash is counted with the denomination noted in the electronic health record, as well as other belongings (i.e., clothes, purse, etc.). Either the personnel belongings reside in the room with the patient if requested, or they can be sent home witn family or they can be logged into the safe in admitting. The belongings are inventoried for a second time before going to the safe. All items are placed in a secure bag and a copy of the record of items is kept in the patient chart. The RN or Nurses Aide can retrieve the items from the safe upon discharge. Upon discharge, the patient signs for their items after the inventoried items are assessed and returned. In addition, home medications are logged into the safe using the same process (if a loved one or family member cannot take them home). Narcotics are counted before placing them into a secure bag and recounted before returning them to the patient. I understand that policies and procedures differ from facility to facility however the belongings should at the very least be reviewed with the patient and in the patients presence. Again, this should be considered as a best practice to implement. It protects both the patient and the facility.

I've been bringing my son to see Leslie for 3.5 years, first at Connect the Dots and then…read moretransferring over to Grow when they opened last year. My son has made tremendous progress over that time, and has an amazing bond with Leslie. Selective mutism is a tricky thing to help kids learn to overcome and requires a lot of collaboration between parent and therapist. Leslie is always including my knowledge of my son in his treatment, realizing that while she has many OT tricks up her sleeve, no one knows their kid better than the parent. Grow has gone above and beyond with his care, exceeding our experience with Connect the Dots. The most important thing in an OT is to find one that vibes with your kid. But Leslie and Rylie are very knowledgeable and if you have questions, they are a great place to find help for you and your kiddos.

Leslie and Rylie are a great team. They helped my children learn new skills and supported a more…read morepeaceful family-life for all of us. Both are knowledgeable, capable pediatric occupational therapists. Their office is conveniently located and parking is easy. Highly recommend for OT services.