I won't recommend west 11th office. if you have an emergency and are unable to come in. they are not willing two work with you. all they do is quote policies and make it your fault you have an emergency.....there policy was call 24 hours in advance, just like all offices, i called as soon as I could about 18 hrs it was a Sunday which they were closed so no one was available to talk to, so I left a message and that wasn't good enough...all they would do is tell me I had to pay a fee for not showing up.
when I went in to talk to them they insisted on talking to me in a big open room so everyone could hear no privacy at all which I believe is again hepa laws.
with my emergency which is a very bad medical issue everyone there now knows about it.. there policies encourage people to come in sick and expose othera otherwise you pay for be,ing sick..
I can't recommend read more