I won't recommend west 11th office. if you have an emergency and are unable to come in. they…read moreare not willing two work with you. all they do is quote policies and make it your fault you have an emergency.....there policy was call 24 hours in advance, just like all offices, i called as soon as I could about 18 hrs it was a Sunday which they were closed so no one was available to talk to, so I left a message and that wasn't good enough...all they would do is tell me I had to pay a fee for not showing up. when I went in to talk to them they insisted on talking to me in a big open room so everyone could hear no privacy at all which I believe is again hepa laws. with my emergency which is a very bad medical issue everyone there now knows about it.. there policies encourage people to come in sick and expose othera otherwise you pay for be,ing sick.. I can't recommend

From the owner: BenchMark Physical Therapy located in north Eugene, OR is a leading outpatient physical therapy…read moreclinic with convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

I had a knee replacement with Dr. Tuman in Feb. 2026 and I feel like I got excellent care. The…read morepreop information was excellent and they remind you many times that your post op recovery requires a lot of work on your part. I mostly saw the PA, who was excellent, and I was confident that my surgeon would do an excellent job. Now at 11 weeks out, things are going very well. Their PT center is awesome. As for the center itself, yes, it's a large place that runs efficiently (meaning yes, you might feel rushed), but you also need to advocate for yourself. Show up early for your appointments. Make a list of your concerns or questions ahead of time and take it to your appointment. Follow up with phone calls. If you want to see the Dr. again, make another appointment. I will say that there are room for improvements at the clinic. I found the patient portal leaves much to be desired. The parking lot is often full (allow time to find a parking spot). Most of the receptionists are very pleasant, but yes, like anywhere else, there might be a couple who don't seem to be enjoying their job. Trying to make or cancel an appointment sometimes puts you in a long phone queue, but you can request a call back so you don't wait on hold. I've always gotten a call back within 15 minutes or so. Still, I feel like it's an excellent orthopedic center.

Slocum has started using AI phone receptionists to answer your phone calls. It calls itself "Owen."…read moreDespicable. The AI doesn't identify itself when talking to you and doesn't disclose how your voice or data will be used. I never consented to AI. The doctors here are hit-or-miss. Some are fine, but many, especially the surgeons, are rude and dismissive. One of the surgeons Dr. Korcek arrived late to my appointment. He was mentally checked out during my appointment, and dismissed my symptoms. Doctors also don't reply to portal messages. The clinic doesn't receive them for some reason. Then the clinic told me they only have one provider for steroid injections with a 2 month wait which is sad and pathetic. Steroid injections are like, the most common treatment in Orthopedics. That tells me how poorly run the clinic is that they don't hire enough providers. I'm looking to move my care to somewhere I'll be taken seriously and respected.

Great place to get adjusted or an excellent massage. Excellent friendly staff and nice large…read morewaiting room.

Dr. Gorman and his staff. 100% x's 10. Such an impeccable human he is, caring, empathetic, funny…read moreand down right serious. He is part of the traditional foundation of what is right. Not the new way of whatever works. He is the person you remember because it mattered. He is worth the wait. I've seen other chiros - due to fault insurance - he is worth the wait.

I was not impressed with Benchmark. The first 10-20 minutes I road a bicycle until the therapist…read morewas ready for me and done with another client. The rest of the time I was doing heavy exercises that I didn't see helped at all. I went in for my back. They did not give me exercises to do at home . I felt the exercises were making my back worse. The thing I didn't like the most was how much the therapists talked to each other. They were constantly talking about biking, their weekend and when they were getting ready for the next weekend. He gave me an exercise to do then walked away to talk to another therapist or to another client. I felt like I was imposing on them. I will never go to Benchmark again.

Benchmark Therapy on Coburg Road is seriously the best. The people here are awesome, super…read morefriendly, welcoming, and they really make an effort to help you feel comfortable the whole time. You can tell they actually care, which makes a huge difference. I was comfortable as soon as I walked in the door. Also, the playlist was on point. I came in for therapy, but it felt like I was getting a flashback to my high school days. Definitely recommend this place if you want great care with great people.

I NEVER write reviews. Let me preface this by saying that…read more I was referred to Eugene Foot and Ankle after being seen at PeaceHealth for a potential broken foot. My X-rays at the hospital were inconclusive and said that EF&A would get back to me to schedule within a week or two. To my surprise, they called me the next day! I was thrilled as I was leaving the following week to go home for Christmas. The pain in my foot was insurmountable and I really just wanted answers, sooner rather than later. Even without insurance, it would be worth it to finally know what was happening. The day of my visit, I am not greeted. Rather glared at. I stand I front of both front desk "ladies" Jamie and Cindy as they hardly look up from their computers to speak to me. They rudely ask what they can do for me I say I have an appt they follow up with new patient paperwork yada yada whatever. I fill out the paperwork and as I'm doing so they get real close and start whispering about me, not very slick ladies. You might wanna try harder next time when you're in a dead silent office and I'm right in front of you. I hand Cindy the paperwork and she, in the same rude tone, asks me for my insurance and ID. I said I don't have insurance. (As I've stated multiple times on the phone when I was scheduling this appt.) She said okay and I ask what the payment for the appt is going to be, she gives me a range of $150-350 of which I couldn't afford that day unfortunately. I recognize that there's nothing they can do about the price and no way of knowing what it was going to be exactly until after the appt, that's fine. I'm not unreasonable. But what's fully in their control? Their attitude and treatment of their potential clients. I'm highly considering saying F it and going somewhere else because of how rude, unprofessional, and callous these women are to someone who is obviously broke, in pain, and out of options. Maybe keep that in mind that these people are the first impression of this business, and if the doctors are anything like them, I'm good. I'd rather keep limping around a few more weeks and find somewhere else, and upon reading other reviews it appears I'm making the right decision.

Dusty the head doctor of the practice has delusions of grandeur. He is a complete incompetent. I…read morewent in to have ingrown toenails dealt with. He told me clipping toenails was beneath him I got up to leave. He told me to sit back down and then proceeded to clip. Next time I went to a manicurist. She was excellent.

I have nothing against the physical therapists there, they are great. Unfortunately, I have had a…read moreterrible experience with the front desk staff. I had an issue with my insurance because of the discontinuation of Pacific Source in Lane county. For some reason, I wasn't automatically transferred to Trillium. I received a voicemail from Mobility Project saying they canceled all my appointments. They did this without consulting me, offering for me to pay out of pocket, or just keeping my appointments on the books for when I got put on Trillium (which only took about a week). I had my appointments booked out for months because of my tight schedule. When I called to reschedule, my spots were taken, so I have to wait over a month now to return when I am in constant pain. I asked to be put on the waitlist, and then they tried to hang up on before I could schedule out further. When I respectfully expressed when had happened, they said "uh-huh." Unfortunately I have to keep dealing with this staff because nowhere else in town treats my specific symptoms. This causes so much anxiety and I feel completely disrespected and dismissed. They have a complete lack of empathy. I am extremely disappointed.

Very disappointed, stopped going, did not help me at all.Went many times, was not offered anything…read morethat actually helped me, had to cancel 2x and even though I called and left messages to cancel, they charged me 350.00 cancel fee.What a disappointment. I thought it was going to be a different experience but it was the same ol cookie cutter PT. Yes, Christine is good, but good luck getting an appointment with her! They give you other people, assistants, not quite the same.So tired of wasting time and money, would love to find a real physical therapist who cares.