My wife had a procedure at the Pacific Sports and Spine Surgery Center on Beverly Street today and…read morethe staff & doctor were exceptional. The anesthesiologist was great. In particular, RN Michelle was wonderful and very knowledgeable. She helped calm our nerves before the procedure. Front office people were also very nice. But Michelle really stood out. Glad we met her. I'd recommend this place to anyone needing pain management experts.

I have never dealt with a billing department that is so screwed up…read more A year ago I had a procedure. Upon my return for a follow up, the doctor told me that the injection had been one in the wrong area and I would need to have it done in the correct place. The 1st one was so excrutiatingly painful. Dispite this mistake they still chose to bill my insurance company and myself. After numerous phone calls I found someone who I thought could help me and in last conversation she said that my bill balance was zero. Thought that this had been taken care of but 7 months later I get a phone call telling me that I owed almost $300. I asked for a bill which I received. Seems like there is an error once again. I called the number that I got the call from asking for Emily, she said that she never called me. As of now I have tried to contact the original person to help me, but had to leave a phone number. Help.......

I won't recommend west 11th office. if you have an emergency and are unable to come in. they…read moreare not willing two work with you. all they do is quote policies and make it your fault you have an emergency.....there policy was call 24 hours in advance, just like all offices, i called as soon as I could about 18 hrs it was a Sunday which they were closed so no one was available to talk to, so I left a message and that wasn't good enough...all they would do is tell me I had to pay a fee for not showing up. when I went in to talk to them they insisted on talking to me in a big open room so everyone could hear no privacy at all which I believe is again hepa laws. with my emergency which is a very bad medical issue everyone there now knows about it.. there policies encourage people to come in sick and expose othera otherwise you pay for be,ing sick.. I can't recommend

From the owner: BenchMark Physical Therapy located in north Eugene, OR is a leading outpatient physical therapy…read moreclinic with convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

I had a knee replacement with Dr. Tuman in Feb. 2026 and I feel like I got excellent care. The…read morepreop information was excellent and they remind you many times that your post op recovery requires a lot of work on your part. I mostly saw the PA, who was excellent, and I was confident that my surgeon would do an excellent job. Now at 11 weeks out, things are going very well. Their PT center is awesome. As for the center itself, yes, it's a large place that runs efficiently (meaning yes, you might feel rushed), but you also need to advocate for yourself. Show up early for your appointments. Make a list of your concerns or questions ahead of time and take it to your appointment. Follow up with phone calls. If you want to see the Dr. again, make another appointment. I will say that there are room for improvements at the clinic. I found the patient portal leaves much to be desired. The parking lot is often full (allow time to find a parking spot). Most of the receptionists are very pleasant, but yes, like anywhere else, there might be a couple who don't seem to be enjoying their job. Trying to make or cancel an appointment sometimes puts you in a long phone queue, but you can request a call back so you don't wait on hold. I've always gotten a call back within 15 minutes or so. Still, I feel like it's an excellent orthopedic center.

I wanted to like this place. The building seems nice, there is a coffee shop there, too. Trek Lyons…read moreseemed like a good guy who listened and spent time with me. But his suggested treatment was hard for me to remember so I asked if he could provide written instructions and he said he would. But the scribe was busy blowing his nose and my after visit summary did not provide me with the info I needed. I messaged them via the portal 5 days ago and still haven't heard anything. I got a PT Rx, and a sheet of exercises along with a very firm, advanced level theraband, but no instructions on how to do the exercises. The guy who instructed me on the ankle brace was super nice. Sadly the brace causes more pain and bruising so I can't wear it.

Great place to get adjusted or an excellent massage. Excellent friendly staff and nice large…read morewaiting room.

Dr. Gorman and his staff. 100% x's 10. Such an impeccable human he is, caring, empathetic, funny…read moreand down right serious. He is part of the traditional foundation of what is right. Not the new way of whatever works. He is the person you remember because it mattered. He is worth the wait. I've seen other chiros - due to fault insurance - he is worth the wait.

I was not impressed with Benchmark. The first 10-20 minutes I road a bicycle until the therapist…read morewas ready for me and done with another client. The rest of the time I was doing heavy exercises that I didn't see helped at all. I went in for my back. They did not give me exercises to do at home . I felt the exercises were making my back worse. The thing I didn't like the most was how much the therapists talked to each other. They were constantly talking about biking, their weekend and when they were getting ready for the next weekend. He gave me an exercise to do then walked away to talk to another therapist or to another client. I felt like I was imposing on them. I will never go to Benchmark again.

Benchmark Therapy on Coburg Road is seriously the best. The people here are awesome, super…read morefriendly, welcoming, and they really make an effort to help you feel comfortable the whole time. You can tell they actually care, which makes a huge difference. I was comfortable as soon as I walked in the door. Also, the playlist was on point. I came in for therapy, but it felt like I was getting a flashback to my high school days. Definitely recommend this place if you want great care with great people.

I was referred to Dr McCourt when I needed a bone spur removed. I was surprised that my podiatrist…read morereferred me as he does surgeries. After reading Dr. McCourt's CV I saw that he is a very skilled surgeon. After meeting Dr. McCourt, I found that he is very personable and was very thorough explaining what was going on in my ankle. He was thorough with the examinations and the diagnostic tests. Prior to the surgery he explained some of the things that could go wrong with my type of surgery. I have some health problems that make surgery more difficult. He dealt with that and I have had a beautiful outcome from the surgery. I would highly recommend him. I read the other reviews and I have to say that when shopping for a surgeon a small parking lot really isn't a concern for me It's not like he's my primary care doctor and I'm going to have to be seeing him all the time. As for the office staff, theory were friendly and helpful to me. The skill of the surgeon is the deciding factor for me not the office staff or the parking lot.

I NEVER write reviews. Let me preface this by saying that…read more I was referred to Eugene Foot and Ankle after being seen at PeaceHealth for a potential broken foot. My X-rays at the hospital were inconclusive and said that EF&A would get back to me to schedule within a week or two. To my surprise, they called me the next day! I was thrilled as I was leaving the following week to go home for Christmas. The pain in my foot was insurmountable and I really just wanted answers, sooner rather than later. Even without insurance, it would be worth it to finally know what was happening. The day of my visit, I am not greeted. Rather glared at. I stand I front of both front desk "ladies" Jamie and Cindy as they hardly look up from their computers to speak to me. They rudely ask what they can do for me I say I have an appt they follow up with new patient paperwork yada yada whatever. I fill out the paperwork and as I'm doing so they get real close and start whispering about me, not very slick ladies. You might wanna try harder next time when you're in a dead silent office and I'm right in front of you. I hand Cindy the paperwork and she, in the same rude tone, asks me for my insurance and ID. I said I don't have insurance. (As I've stated multiple times on the phone when I was scheduling this appt.) She said okay and I ask what the payment for the appt is going to be, she gives me a range of $150-350 of which I couldn't afford that day unfortunately. I recognize that there's nothing they can do about the price and no way of knowing what it was going to be exactly until after the appt, that's fine. I'm not unreasonable. But what's fully in their control? Their attitude and treatment of their potential clients. I'm highly considering saying F it and going somewhere else because of how rude, unprofessional, and callous these women are to someone who is obviously broke, in pain, and out of options. Maybe keep that in mind that these people are the first impression of this business, and if the doctors are anything like them, I'm good. I'd rather keep limping around a few more weeks and find somewhere else, and upon reading other reviews it appears I'm making the right decision.

I have nothing against the physical therapists there, they are great. Unfortunately, I have had a…read moreterrible experience with the front desk staff. I had an issue with my insurance because of the discontinuation of Pacific Source in Lane county. For some reason, I wasn't automatically transferred to Trillium. I received a voicemail from Mobility Project saying they canceled all my appointments. They did this without consulting me, offering for me to pay out of pocket, or just keeping my appointments on the books for when I got put on Trillium (which only took about a week). I had my appointments booked out for months because of my tight schedule. When I called to reschedule, my spots were taken, so I have to wait over a month now to return when I am in constant pain. I asked to be put on the waitlist, and then they tried to hang up on before I could schedule out further. When I respectfully expressed when had happened, they said "uh-huh." Unfortunately I have to keep dealing with this staff because nowhere else in town treats my specific symptoms. This causes so much anxiety and I feel completely disrespected and dismissed. They have a complete lack of empathy. I am extremely disappointed.

Very disappointed, stopped going, did not help me at all.Went many times, was not offered anything…read morethat actually helped me, had to cancel 2x and even though I called and left messages to cancel, they charged me 350.00 cancel fee.What a disappointment. I thought it was going to be a different experience but it was the same ol cookie cutter PT. Yes, Christine is good, but good luck getting an appointment with her! They give you other people, assistants, not quite the same.So tired of wasting time and money, would love to find a real physical therapist who cares.

This place is amazing. I've been seeing Chelsea Mills for about 2 months now and she is seriously…read morethe best PT I have found in Eugene. I had a challenging back injury (herniated discs and severe nerve tension) and had jumped from PT to PT over the course of 5 months, with no relief and no advancement in my healing process. Chelsea has made me feel confident, strong, and I've healed so much faster than I had been. Not only am I walking again, I'm lifting weights, working out on the elliptical and hopefully soon will be conquering hiking and hills. Obviously, you get as much out of PT as you put into it, but without Chelsea's expert guidance I would not be where I am today. In addition, Endurance PT came highly recommended to me by my gynecologist...and I'm not sure there are any other doctors who know the female body better than your gyno.

If I had been seen by Megan, which was my intent in coming to Endurance, I might be providing a…read moregood rating. Unfortunately Megan is transitioning out of physical therapy and I was seen by Amber instead. Amber is overconfident and has an attitude. She touches your body with a towel in her hand while wearing gloves which is awkward. I was then charged for a no show because I showed up 12 minutes late for my appointment due to an accident that required me to reroute. I asked to have my appointments with Amber cancelled and to be seen by another therapist and was told I would be called by Megan. That did not happen and my appointments were not cancelled. I then asked for my records to be mailed to me. They were not and I had to call again and ask for them to be mailed to me. I finally received them and they included inappropriate comments making attacks against me personally from one of the staff members who had talked over me and was rude during my interactions with her. I then went to another physical therapist only to discover I had been misdiagnosed with having one leg longer than the other which I had gone to my orthotics specialist for a heel lift to fix which only created problems. I actually just have a minor hip misalignment. These people are rude, inflexible, intolerant, and do not know what they are doing.