I LUV GETTING MY CARE HERE!!!! DR Brianna Becker is the most suncere capable healthcare…read moreprofessional I have seen in many! Years. Everyone should be so lucky. Thank you for helping remain mobile and get strong.

A Cautionary Tale: My Experience with Cascade Health Physical & Hand Therapy…read moreReviews are a powerful tool--for both consumers and providers. As patients, we rely on them to make informed decisions. For businesses, they offer a chance to reflect, improve, and respond. Unfortunately, Cascade Health Physical & Hand Therapy has consistently failed to address the concerns raised in its reviews, and my experience only reinforces that pattern. I was referred to Cascade Health by Dr. Butters at Slocum Orthopedics with high expectations for specialized care. I was dealing with a serious issue in my right hand that required the attention of a certified hand therapist and an edema specialist. Instead, I was assigned to Shea Caddell, a trainee. In his own words--documented--he admitted, "I'm in training and a little overwhelmed." During my first visit, Shea had to lean over to the next station to ask Casey Rossberg, a certified hand therapist, for help. I became concerned when Casey asked if he remembered how to take hand measurements and mentioned the need for an edema specialist. The session was disorganized and unproductive, yet I was still charged a co-pay. I was assured that my next appointment would be with the appropriate specialists. However, when I returned the following week, I was again placed solely with Shea Caddell. There was no communication, no follow-up, and no sign of the specialists I was promised. When I asked about Casey and the edema specialist, I was told, "They've been really busy." That's not an excuse--it's a failure in supervision and accountability. After two disappointing visits and no progress, I canceled all future appointments. I later received a call from Deanne Bain, the office manager. I shared my concerns and was invited to send an email outlining the events. I did. But after that--silence. No response, no apology, no refund, and no outreach from upper management. When I returned to Slocum Orthopedics and shared my experience, they immediately arranged for me to see their in-house hand therapy specialist. Within five minutes of that visit, I received more attentive, competent care than I ever did at Cascade Health. The difference was night and day. I've since contacted my insurance provider to review the charges and the lack of appropriate care. I urge anyone considering Cascade Health to read the reviews carefully. Your health and trust deserve better. In my case, that better care was found at Slocum Orthopedics--not here.

Physical Therapy Services has been a fantastic experiance. First of all Ruggie was amazing at truly…read morefiguring out the source of my pain. Brittany has been working with me and has been phenomenal at alleviating some of the pain. She listens and then knows exactly what is needed. Excellent experience.

Highest marks for Physical Therapy Services! A few years ago, they cured me of a spinal injury (by…read morerepeating just a single stretch), and now, they are curing me of nerves in one arm trapped at the top of my spine (via various stretches). Their lead is fantastic at verifying and diagnosing issues (my doctor referred me to them for that) and guiding their crew, and their crew is fantastic about putting the guidance to wise, flexible, and effective use. And oh yes, everyone there is super kind and super friendly. Again, highest marks!

Would not recommend if you have a spine injury of any sort. They spent months focusing on "spine…read moreflection" and mobility (I have a slipped disk). I wasn't getting any better and when I told my doctor what they were having me do, she looked horrified. She immediately recommended I stop seeing them and go somewhere else. The care they were giving me was unhelpful at best and harmful at worst. Staff was nice but again that doesn't mean much when the care is how it is.

Any other physical therapy shop will do a better job than Benchmark. Do not waste your time or…read moremoney on this company. Go elsewhere. Concerns: 1). There was no patient privacy during my initial evaluation, which likely goes against privacy laws. It was done in an open room with other patients within easy hearing distance. 2). The evaluation had rather lame aspects -- e.g., she rubbed either the tip of a paperclip or a piece of tissue on a body part I couldn't see then asked me which was soft or sharp. Duh. 3). When she finally went over exercises with me, she showed me a quick video of them but never asked me to do them in front of her to ensure I was doing them correctly. 3). They schedule appointments without your permission, a great way to get no-show fees. I stood right in front of the receptionist to schedule all my future appointments, which were weeks away (a caring PT would have scheduled subsequent visits the same time they scheduled my initial eval, don't you think?). I got a text a few hours later saying I had an appointment the next day, which I never agreed to. I called to straighten this out only to find they'd also scheduled me for two more appointments I hadn't agreed to -- yet more no-show fees. 4). The website is a joke -- I had to call twice to get the proper log-in info ("Benchmark Physical Therapy" doesn't work) so I could get a copy of my initial evaluation, which they would not provide me with at that first appointment. The only reason I called to get that log-in info was so I could print out the evaluation then cancel all my future appointments.

Practitioner, Adam Litster, P.A., that I had for 5 months from 8/2025 to end of 12/2025, was…read moreuncaring & blew me off, with the rest of their staff, because I do not carry Blue Cross insurance, as we cannot afford $300 a month for both of us + $400 a month for Medicare. It's all about money, not care. After 5 months of jerking me around, 3 months WITHOUT my extensive medical records, then telling me 4 months after the fact, his expertise doesn't equate to all my issues (most are serious & life-threatening). Nice time to tell me! I'm living on borrowed time & the fear, anxiety, + mental anguish has worsened my emotional/mental state. Listen is a psychiatric counselor/practitioner? I don't believe this. He ruined my holidays with his attitude & false promises, but most of all, he stuck my 2nd leg in the grave, so to say. State/Gov't are looking into this.

***NEGATIVE STAR REVIEW*** ABSOLUTELY FUCK THIS PLACE…read more Shit communication. Shit employees that apparently can't be bothered to show up for work. *Showed up literally 1st person prior to 7am opening as a walk in for a DOT physical. Blonde says "we have an appointment at 8am." I said ok. I'll wait. She NEVER fucking told me to come check in AGAIN at 8? (I fully communicated I was going to wait, so why the fuck didn't she jist check me in then? ) She said they "no Showed me" at 8 because I didn't come check back in. This level of ineptitude is unprecedented. Literally every person I talked to says never go to this place because it's the most expensive place in town and the service is always less than 1 star. In conclusion: They need to fire all these fucking morons that work there. This was by far one of the worst customer service experiences I've ever had.

This place is fantastic, great caring staff, nice rooms, physical therapy is excellent with a…read moreknowledgeable and friendly staff. I went from the hospital with a total shoulder replacement to Green Valley. If you have any needs or concerns, they are addressed immediately. Also the place is spotless they have housekeeper cleaning the facility every day. I am grateful to a co-worker who recommended Green Valley. Needless to say, I highly recommend Green Valley.

I wish I could give negative stars. Other than the CNA the staff and.care are absolutely terrible…read more The food is terrible too. The physical therapy is non existent. It took them 4 days to address my mother's pain. We finally had her back in hospital to find she had a large tumor on her spine. If you love you parent or family take them to a different rehabilitation facility.

Had visited my Grandma earlier this year. I was so impressed by the Dining experience. The Kitchen…read morefood was hot and so flavorful. Was not expecting that at all. I'm glad she got to keep enjoying freshly made meals everyday.

great food, they try to do everything fresh. we have about 8 to 10 choices total a day…read more they also have good nursing staff.