I had my appointment confirmed, the 'patient portion' of the payment relayed at $19.90 the day…read moreprior. Early the next morning I get up and go to my appointment, minutes after being called back I am informed that I will have to pay $179 for the appointment though I had already confirmed at ~$20. Do not go to these folks, complete waste of time and they can't be bothered to give good information.

From the owner: Welcome to Cottage Grove Dental. We are pleased to offer high-quality, compassionate dental care in…read moreCottage Grove, Oregon, and surrounding areas, including Creswell, Eugene, and Drain, Oregon. Our talented dentist, Dr. Brent Bitner, is committed to serving you with personalized dentistry that fits your individual needs. We work hard to make your dental experience as comfortable and successful as possible, and we are thrilled to offer the benefits of advanced dental technology, including CariVu'Ñ¢ caries detection, CEREC¬Æ one-visit restorations, and digital X-rays. We can tend to your dental needs with experience and integrity, while also focusing on patient education to ensure that you fully understand your dental treatments. We look forward to improving your smile and helping you achieve optimal oral health.

Kind, compassionate & thorough…read more Dr Megan & assistant Ellie & hygenist Lauren are all excellent.

I genuinely cannot say enough good things about Dr. Jill…read more I had a dental emergency late at night after an accident knocked one of my front teeth significantly out of place. I was scared, in pain, and had absolutely no idea what to do. I left a message through their emergency line, and Dr. Jill personally returned my call within minutes. She immediately jumped into action and went incredibly far above and beyond for me. She calmly walked me through what to do step by step (over the phone), stayed with me while I got my tooth back into position, checked in repeatedly about my pain and bleeding, reviewed my medications with me, answered every question I had, explained exactly what symptoms would mean I needed to go to the ER, and made sure I understood what follow-up care I would need. What struck me most was how incredibly kind she was. I was panicked when this happened, and she never once made me feel rushed, embarrassed, dramatic, or like I was inconveniencing her. She was patient, reassuring, knowledgeable, and genuinely cared about making sure I was okay. By the end of the call, my tooth was back where it belonged, my pain had significantly improved, and I had gone from being terrified to feeling like I understood what had happened and what I needed to do next. What makes this even more meaningful to me is that I wasn't even an established patient of Dr. Jill's or the dental office's. It was late at night, she had never met me, and she simply heard that someone was frightened and needed help and did everything she could to help me. That kind of humanity is rare, and I will not forget it. If this is how she treats someone she had never even met before, I can only imagine how well she takes care of her patients. Thank you, Dr. Jill. Truly. You were an absolute angel to me tonight.

The BEST DENTIST I have ever had in my 67 years! Staff is awesome, too! Because we moved from…read moreCreswell to Elmira in 2014, I was unaware Dr. Backer had a more local office in Eugene (His other office was in Cottage Grove). WHEN I found out Dr. Backer was only 25 minutes away, I abruptly went back to him! Dr. Backer is very good with a needle. One doesn't feel a thing. Extractions are painless & quick. Periodontal Maintenance is also painless & quick. I couldn't ask for more!

From the owner: General Dentistry One day crowns and veneers…read morePartial and full dentures Extractions Complete family dental care

Very kind office staff. Unfortunately , the prices are on the high side. They also recommended work…read morethat another highly credentialed UCLA trained dentist said was unnecessary. In my experience, I'm glad I got a second opinion to avoid unnecessary work.

This was my first visit and I was blown away at how kind everyone was and how comfortable they made…read moreme feel. I am someone who experiences a high level of dental anxiety and this was by far the best I have ever been treated. The hygienist that I saw yesterday was just filling in, but she was so gentle and understanding I wish she was permanent. When the doctor was running a bit behind, or got stuck with another patient, she advised me right away. She also took the time to sit and have an actual conversation with me and that helped ease my anxiety. I have nothing but great things to say about her, I am just bummed I forgot her name so I could not give her the recognition she deserves. It is odd for me to say, but I am actually excited to go back and have treatment done with Dr. Gill. As I am in healthcare myself, I appreciate the kindness in this office. I had to drive a ways to find this dentist office, but it was well worth it.

Well, every worker was very kind and respectful which I loved. However overtime my permanent…read moreretainer on my bottom teeth has caused my jaw to shift which I really do not like. Yes they totally changed my smile (specifically my teeth) which I love, but overtime it has had negative effects because it has messed with my jaw. I wish I could get my jaw fixed by them because they are the reason it shifted. Like I said everyone was really nice and kind, but it would be a 5 star review if I got a true smile that hadn't shifted my jaw overtime.

I would highly recommend Chvatal Orthodontics! Super nice staff always makes you feel welcome! I…read morefeel so much more confident with my smile now that Dr. Chvatal has worked correcting my teeth! Thank you!

DR BACKER SAVED MY SMILE! I had been to several different…read moredentists that had completely botched my smile. After years of hating my smile and being so frustrated that no one could help me, I decided to try Backer Family Dental. To my surprise Dr Backer was confident that he could find a way to help me. In no time, I was sitting in his chair and he not only did what we had agreed on but PLUS he reshaped my current teeth (that had been deformed) so that my smile could shine! I am so thrilled and I will be trusting Dr Backer for all my dental care. THANK YOU DR BACKER-COULD NOT BE HAPPIER! YOU ARE MY HERO!

THE BEST! Dr. Backer is awesome with a needle to numb you...I rarely ever feel but a slight pinch!…read moreSame for my spouse! Dr. Backer is fast, reliable, & very professional, always a positive attitude/demeanor. I've gone to Dr. Backer starting in '08-'09, & stayed with him until we moved from Creswell to Elmira, OR in '13. We were unaware that Dr. Backer had/has a practice in Eugene, bc I/we would have stayed with him! I/we returned to Dr. Backer in '23 & I swear..it was like a breath of fresh air to have Dr. Backer as our sole dentist. He's absolutely THE BEST!

This place is terrible and with their terrible reviews you'd think that they would change. No…read moremanners whatsoever. They don't answer the phone even when you leave a message, I never got a response. I had to call them again myself. They were all rude and clearly aren't skilled in client relations. From the receptionist, the dental assistant, to the literal doctor. The doctor was clearly annoyed I had a hard time getting numb. Which I get, he seemed to be the only doctor in there with at least 2 other clients he had to run between. But you're annoyed I'm not numb like it's my fault, like I don't wish to be numb right now? Didn't even get hi hello when the doctor came in and was shoving a needle in my mouth. Which I get being stressed but that's not your client's fault. At my main office they introduce themselves at least. On top of that the assistant and doctor were FLIRTING during my operation. She was NOT paying attention at all, my tooth flew in the back of my throat due to her literally not paying attention to me. Overall, extremely inconsiderate and unprofessional. If you can, go to the Advantage Dental office on 110 S 59th Street, Springfield, OR.

If you call for an emergency appointment, make absolutely sure you are being scheduled to see a…read moredoctor at a specific time and not just placed on a wait list. Otherwise, you could waste months thinking you have an appointment when you don't. I'm extremely disappointed with my recent experience at this office. I scheduled what I was told would be an emergency appointment back on June 9, 2025, for August 27, 2025 -- I waited 11 weeks and 4 days thinking I had a confirmed time to be seen for an urgent dental issue. When I showed up and waited nearly an hour, I finally asked the front desk about the delay. That's when I was informed -- for the first time -- that this wasn't actually an appointment, but a "waiting to be seen" situation. This was never communicated to me during scheduling or check-in. To make matters worse, I was told that real emergency appointments are now being booked into January 2027. How is that acceptable for urgent care? This kind of miscommunication and lack of transparency is completely unacceptable, especially when it comes to people dealing with dental pain or urgent needs.

Id give it 5 stars, but there are rarely appointments available. This, to me, says we need to…read moreincrease staffing or options. But for some reason it doesnt seem to make a difference! However, the hygenists are all lovely and wonderful, the dental staff is attentive, and they always offer comfort items. My husband and I have some dental trauma in our history, and we always feel supported when we go in to the clinic. I bring my older children here as well and I feel comfortable in their care.

This review is for one dentist there. I needed my teeth fixed and asked about implants. I had an…read moreallergy to nickel and was worriedly about what if. He was soo negatively about me that I was crying. After investigating the good, bad and ugly I found a place that reassured me. If I had my way I would go back and show him how wrong he was and show him my new implants.

I have been a patient for a few years now and the staff are outstanding! Park and Tammy are the…read morebest! The best dental experience I have ever had.

I have been a patient of Birch Avenue Dental for over 55 years and have always had very…read moreprofessional customer service and experienced expertise dental services ranging from cleanings to fillings, crowns and implants. The facility is very clean, friendly staff, maintain current equipment and offer the latest technology in various procedures for their customers. They also maintain a professional mentoring service with other dentistry doctors that allows them to maintain a professional referral system and offer the best technology. I wouldn't drive 30+ miles from Eugene to Cottage Grove if they didn't provide those professional services. Thank you, Birch Avenue Dental!