the employees that check you in are sweet and clear with instruction, the building is very clean and cozy, and the doctors are quick and clear when explaining diagnosis or next steps read more

***NEGATIVE STAR REVIEW*** ABSOLUTELY FUCK THIS PLACE. Shit communication. Shit employees that apparently can't be bothered to show up for work. *Showed up literally 1st person prior to 7am opening as a walk in for a DOT physical. Blonde says "we have an appointment at 8am." I said ok. I'll wait. She NEVER fucking told me to come check in AGAIN at 8? (I fully communicated I was going to wait, so why the fuck didn't she jist check me in then? ) She said they "no Showed me" at 8 because I didn't come check back in. This level of ineptitude is unprecedented. Literally every person I talked to says never go to this place because it's the most expensive place in town and the service is always less than 1 star. In conclusion: They need to fire all these fucking morons that work there. This was by far one of the worst customer service experiences I've ever had. read more

Practitioner, Adam Litster, P.A., that I had for 5 months from 8/2025 to end of 12/2025, was uncaring & blew me off, with the rest of their staff, because I do not carry Blue Cross insurance, as we cannot afford $300 a month for both of us + $400 a month for Medicare. It's all about money, not care. After 5 months of jerking me around, 3 months WITHOUT my extensive medical records, then telling me 4 months after the fact, his expertise doesn't equate to all my issues (most are serious & life-threatening). Nice time to tell me! I'm living on borrowed time & the fear, anxiety, + mental anguish has worsened my emotional/mental state. Listen is a psychiatric counselor/practitioner? I don't believe this. He ruined my holidays with his attitude & false promises, but most of all, he stuck my 2nd leg in the grave, so to say. State/Gov't are looking into this. read more

If you need a medical interpreter, Cascade Health (2650 Suzanne Way in Eugene) is not the right place. Cascade Health's interpreter system does not provide meaningful support to patients. Because interpreter availability is only confirmed the day before an appointment, patients cannot reliably access interpretation services when they need them. This system gives the appearance of offering interpretation but, in practice, fails to ensure that patients can fully understand and participate in their own medical care. In addition, Cascade Health has a policy that charges patients a $75 fee for a no-show and requires appointments to be canceled at least 24 hours in advance. When interpreter availability is only confirmed the day before, patients are placed in an unfair situation: they must either attend without language support or cancel the appointment and risk being penalized. I am currently under a workers' compensation claim. I requested an interpreter service through Cascade Health a week before my appointment on September 4, 2025, because I have difficulties understanding medical explanations from the attending physician during previous appointments. However, I was only informed on the afternoon of September 3, 2025--just one day before my appointment--that no interpreter would be available. As a result, I was unable to understand the doctor's medical explanations, including the reason why my claim was closed on September 4, 2025. I clearly stated that I did not understand the situation and that I needed an interpreter, but the doctor disregarded my communication barrier and proceeded to close the claim. This situation raises serious legal concerns. read more

I LOVED my physical therapist from Cascade who came to my home for 3 weeks. I love the staff on the phone, who are so kind! However, the Palliative Mgmt, Debra, needs to learn medical ethics: I was told 1 week ago that I qualified for Palliative Care @ home. They said I'd hear from Debra, alleged management of that dept., which I didn't for a week after approval. So, I called, & she was callous, telling me that "I live too far", & I'd asked staff when they called to tell me I was approved for services 1 week prior, IF Elmira, OR, 25 minutes from Eugene, was too far & she said, "no". The bubblehead, Debra, told me yesterday WHEN I HAD TO CALL CASCADE, that I LIVE TOO FAR, & they can't help me bc of administration8 (gov't). No one bothered to tell me I wasn't going to receive services from Cascade. I asked what to do, being I was never notified about not being eligible for services. her answer was : Have your practitioner sign your for Hospice and/or stop eating/drinking. In other words, telling me inadvertently, to "DIE"!?! I was complaining about my pain, that Cascade was supposed to help me CONTINUE with, along with my PCP, & what to do for continue care, being I have to reluctantly leave a GREAT practice with a GREAT PA, Adam Litster, due to not being able to afford the 1 insurance Praxis on Garden Way takes. My PCP & everyone was informed about this issue. This is the answer I received? @ 67 years old with heart, lung, skeletal, Fibromyalgia, memingioma, Neurological issues, etc?...I have one foot in the grave as is & a medical society in Lane County that fires PATIENTS @ the drop of a hat, & basically doesn't care. No, I didn't get fired as a patient here @ Cascade. I'm firing them @ Palliative Care & will never use them again. i wouldn't send my dog to them in Palliative (speaking solely of Debra, Mgmt). There's nothing like being this sick, old, & housebound, then to have some moron who runs Palliative, tell me to either have PCP write a "false referral" for Hospice, when I'm not @ that point, or stop drinking & eating. (This was said after I mentioned that my pain level is beyond my ability to tolerate without my currents pain meds to be continued & agreeable with PCP Adam,, & that "I didn't want to reach the point of "snapping", meaning I didn't know how much pain I could further take." False promises from Debra/Cascade Palliative & I see just how rotten they are to patients from their reviews on YELP. Having PCP sign for me to get Hospice, as mentioned, is fraudulent & Medicare isn't happy about this from me & many others who are filing claims against Cascade Palliative. I have, along with/others, filed grievances with State of OR & Medicare. Next is a lawyer. Yes, avoid this 'facility" like the plague. Go with Peace Health Hospice. Cascade Palliative/Hospice are fired as of yesterday, 12/10/25. read more

I have been seen here for over 6 months on worker's comp for an injury occurring at my job. Not only were they slow to offer tests that would have saved so much time and provided me with more accurate treatment, like MRI's and X-rays, but they were inconsistent in their reports to me, and were keeping me out of work to save their own asses. They would not approve treatment once it was recommended by a neurosurgeon, because it was $1500. Once this treatment was recommended, they told me I actually had pre-existing consistions (that no one had informed me of for the 6 months prior, or ever, and we're not documented in my 6 months of prior treatment) so they would not cover the treatment. I paid for the treatment on my own, am healed, and they still will not approve me for work for who knows what reason- they won't tell me, and it's different every time they do. I'm on month 7 of having to come here for checkups. I'm currently sitting in an exam room, which I have been in for so long that the lights turned off (pictured), and I was here on time for my appointment. They do not care about you, they care about liability and money. This place is a sorry excuse for healthcare, or any social / public service in general. By the time I've finished writing this review it is 2:15, and I got here at 1:20 for my 1:30 appointment. I was put in an exam room at 1:31. Still here. Wasting my day in a cold dark exam room. And this is a common occurrence. read more

Cascade Health - The timed / motion sensor lights turned off because I've been in here for so long without even having seen my doctor yet. - Hospice Near Me - Eugene, Oregon

The nurse is awful,she wouldn't sign off on me to get my med card for CDL,She said I was on too much of a prescribed med.Didnt even consider checking me just said nope,and dont put you not getting the job on me. read more

I've been very happy with Cascade. Easy to get in to. Friendly, and knowledgeable staff. I'm not here because things are going well, but they are making it better. read more

If you are not open on the Fourth of July, maybe let people know? I came here for a drug test, doors are locked. No signage about being closed. I called, still nothing about being closed. I was on hold for about 15 minutes before I gave up. Extremely unprofessional. read more

Horrible.... Just horrible. Here for wives drug test and she was less then a millimeter away from the pee line and they would not accept it. Not we are stuck here, cause if she leave (cause she can't pee now) they will report it as a refusal... Like, freaking seriously? Cause we do not have Anything else to do that day then sit in the lobby that's extremely hot and wait for her to hopefully be able to pee again (and enough to the damn line)... This is so stupid. She gave them an sample (the cup was almost full) and here we are, sitting here for 2 hours. What a scam this place is... So sad that one person has so much control over a person's livelihood like that... Or one company... read more

Cascade Health Solutions is a nice, clean, well-ran medical clinic. The standard paperwork didn't seem to excessive, and the wait time was minimal. The facilities are top-notch, and the staff are very professional. read more

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Cascade health does not seem to care about their patients at all. They will stop providing care one where ever it is convenient for them and charging when it is convenient for their motto is I can charge people for things I do not do read more

There are some very good therapists there. But all things being equal, avoid cascade home health like the plague. Some very prim lady felt it to be her mandated duty to have my driver's license suspended because I used medical cannabis to help recover from spinal surgery which left me without full use of my left leg,. I wasn't even driving then anyhow . Huge headache. All in all,. There were some very fine competent people who knew their stuff but I did wonder how much was being charged for a lady to familiarize me with the details of kidney failure when I had been dialyzed and received a kidney transplant years earlier. Medical History? If I had it to do over again I would use someplace else, Caveat read more

Cascade Hospice took care of my wife, she had terminal cancer. Her hospice nurse was great, but the other didn't have a clue to what was going on. I had to tell them the list of medications she was taking and how much. The left hand didn't know what the right hand was doing. Cascade kept making mistakes on her care. At the end of her life I asked for help in the early morning and they didn't come out to help until she had passed away. I would never recommend them at this time. read more

An hour and a half in waiting room, With appointment, Dr Marques was a total B@tch! Avoid if possible!

Medical service was okay. Most nurses were current students and always glad to let students practice. Doctor did take 20 minutes but that happens sometimes. Understandable. My negative experience comes entirely from the lobby: One of the three women who register you and check you in (A blonde lady) spent the whole 10 minutes I was in line (along with 2 people in front of me and behind me) staring back and forth between a piece of paper and a post-it pad just trying to make herself look busy. She only helped one person in the 10 minutes I saw her and she was done helping that person not even 30 seconds after I got in line. She didn't move from her seat, type on her keyboard or even pick up a pencil for 10 minutes. Just kept her head down on a paper that didn't have anywhere near 10 minutes worth of reading on it. In the time she was sitting there, the other two women checked in 5 people including me. Even caught her looking at us in line a few times and she would quickly look away, almost like she knew she was guilty of being lazy. Even if she was on her break or lunch (which I doubt) she shouldnt be taking it at her desk closest to a line full of patients. Very unprofessional. read more

Not happy! Had to sit and wait for a1 hour and 15 min. Just to take a drug test. The lady said your next then 6 people went in before me. Then the guy was about to grab another person and I over heard the lady say you need to take that one. He wasn't even gonna take my file. It was like he keep grabbing from behind instead of in front. Hope I never have to go there again! read more