I've been going to Thurston Medical Clinic for several years now and I love this clinic. I am able to get a visit when necessary, without a 2-3 month wait, and my PA, Mallory Crownover, is the best, always taking time to listen and seriously consider my concerns. The office is always welcoming and cordial. I also love the Patient Portal and that I always get prompt responses when I ask a question. read more

The type of care I received last week from Dr. Magda Dissanayake, aka "Dr. D" was awful. I have several life threatening illnesses, & am caught in the midst of new doctors and/or many attitude/negative changes to practices. Dr. D not only blamed me for my illnesses, that are inherited & very serious, he asked me where my neuropathy pain was. I briefly pointed to the 2 spots in my legs, then Dr. told me to "quit complaining". I came to him per my insurance company's suggestion because of the severity of my medical issues at 68 years old, also to ask him for a scan on my stomach/rectal area that had malignancy taken out about 2 years ago, that is painful 24/7 & has bled intermittently after the malignancy was taken out. He refused any scans, because he himself didn't diagnose it, also he hadn't read any of the 62 pages of medical records I brought in at 1st visit last week, from Lane County for the last 19 years. I asked him to please, per my insurance company's Case Management's request, send a referral to Palliative Care that I do qualify for. He refused that, too. My impression is that he wanted to start from scratch to make his own evaluation. If I wasn't so sick with internal bleeding issues, consistent stomach pains, alleged IBS/Crohns Disease (suggested by a specialist/provider last year), I would have been agreeable to Dr. D's requests, though partially, because I've had severe problems with stools (constipation), requiring hospitalization, since I was 8 years old, also possibly inherited. Dr. D said that my 2.5 years of low dose pain meds for Fibromyalgia, Neuropathy, Osteoarthritis, etc.,etc., is the cause of my constipation. Again, he didn't read a thing about my past medical history the 19 years here in OR + other state I lived. This has been going on for 29 years. I don't mean only bathroom difficulties/issues, but severe & life threatening medical issues. I was put on SSDI in '97. To top this, he didn't continue my pain meds, so I'm cut off cold turkey. I felt as if I had to pull teeth for my heart meds, also he didn't prescribe me my Pro-Air asthma/COPD inhaler. His medical assistant also neglected to log in my very high systolic blood pressure reading because she intimated that "I have too many issues to put in necessary info". This girl had a bad attitude from the start, maybe due to having a bad day. Please note: I was refused any/all referrals, whether to Digestive or pain management. Dr. D said that he's an Internist & doesn't refer, also he said he doesn't specialize in Digestive issues (that's why I needed the referrals). I fired Dr. "D" the next day & have to wait a couple weeks to see a new Primary Care Dr. Time is of essence. I am scared. I hurt. The pain everywhere is unbearable, & I just want help from a doctor/specialist. I don't want to die like this. Staff in reception....awesome! Kim was so helpful, & the 2 other ladies went out of their way to help me log in my pages full of info on their tablet. I was very impressed, also grateful for them! I've been instructed by our state Senator, to contact Senior/Disabled Advocacy, because our senator is not happy with this issue & others from me/other patients. He wants to be apprised of what the State Advocacy says & does as far as my grievances, & I am to keep contact with the Senator. This, he said, is unacceptable! I will call/contact State Advocacy tomorrow, Monday. I wished it had worked out with Dr. "D". read more

I had been seen by Dr. Hillary Underwood, and she was great. She was kind and compassionate, and gave me the referrals I needed. 2 weeks later I come in for an appointment scheduled same-day with the only doctor available, Dr. D. I now see why he was the only doctor available. He tried to take my treatment on a different path, trying to undermine their EKG machine, Dr. Underwood, and my 3rd party psychiatrist. It seemed like he wanted to start from scratch and go his own way. His medical assistant Maddie wasn't any better. My medication can affect my blood pressure. She never took my blood pressure, yet entered it for this visit in normal range. Which can be pretty harmful if I wasn't in normal range. She said it was probably from my last visit. I work in the medical field, I know vitals are freshly typed in for each visit. My heart rate and oxygen were typed correctly. She chose to not take my blood pressure and falsify it as though she had. I would not trust this man or his medical assistant to see me again. read more

This clinic, like all others in the Eugene-Springfield area, has suffered from a shortage of physicians and an inability to provide independent practitioner level of care to patients needing a primary care provider. They have just (August, 2025) hired two new physicians. I was seen by one of them (Dr. Guntapalli) today and could not be happier with the quality of care he provided. Dr. G ("Siva") took plenty of time to get to know my history, current chronic conditions, and presenting symptoms. He was thorough in his assessment, comprehensive in his analysis, and made very good recommendations for further assessment and treatment. This is a doctor who "knows his stuff", and I am grateful and happy to have him as my provider. I am also very pleased with the Interpath Lab phlebotomist on premises. She does wonderful "sticks" on difficult arms. Front office has improved over the past couple of years and was also friendly and efficient. read more

This clinic has acted unethically in my opinion for dismissing me as an ongoing patient, since 2020, with no explanation. On meeting with a new P.A. on the 6th of April, 2023 and having a disagreement about my ongoing prescription needs and what she insisted I do instead. At 82 yrs. old I soundly disagreed with her decision. All M.D. before within the clinic had never had a problem with my use of this prescription. We parted ways and that very day this unsigned dismissive letter was sent, jeopardizing my health in the future and leaving me without a primary care physician. Thurston Medical Clinic and Claire Pickert, Pa-C have put my health concerns behind a young girls hurt feelings. read more

Oh my gosh. Thurston clinic is a hidden gem. Finally I have met a medical provider that looks me in the eyes, is intelligent, compassionate, and I feel I can trust. I was seen by Tanya R.N. FNP and she is amazing. I was a nurse for almost 45 years and I can tell you she is the one. read more

From the receptionist on the phone to schedule the appointment to the doctors appointment, this is a class place is doing it right. GREAT providers. read more

i thought i had found the right one at thurston clinic, i was wrong ‼ dr hillary underwood started out as a good listener who showed compassion until the 3rd visit. i'm a 68 yr old woman who has been misdiagnosed in 2016 released from samaritan hospital lebanon with a broken back. in 2019 a np ordered a x ray which revealed i had broken l4,5,6. dr keiper (keiper spine) did the first surgery and removed over 2lbs of scar tissue. i need further surgery and treatment with this procedure. later, slocum diagnosed me with needing hip replacement surgery on both hips. dr routhier gave me 15 injections in my hip's and groin which left me unable to walk with mind-bending pain for over a year. i had no stable pcp until i finally found thurston clinic and dr hillary underwood. i was over the moon i thought dr underwood was the one who would actually listen and help me & i wrote a stunning review for her. my mistake i was desperate to get help with this ongoing pain and suffering from adverse reactions to dr routhier magic disabling corticosteroids injections after 3 visits with dr underwood i finally got referred to pain management which is scheduled in late may. i asked her for pain medication for the excruciating pain until i could get to pain management which dr underwood refused but she did advise me to go forage for " wild lettuce leaf" and make my own pain medication as it work like an opoid or anti depressants that is the only choice dr underwood gave me. i have suffered for the last 9 years with doctors covering up for other doctors who commit egregious /malpractice against patients. she has seen my suffering the swelling from my waist to my toes as well my inability to walk correctly with a cane ever step is mind bending pain and offered no anti inflammatory treatment she prescribed baclofen a muscle relaxer for night time rest. dr underwood is laughing at me and enjoying watching me suffer. she never considered that i have to drive to a pristine spot to forage the river banks in the mountains to find wild lettuce nor did she consider i cant walk without mind bending pain and stiffness nor did she consider im not a botanist nor am i able to compound wild letuce im not qualified nor do i have any education in this area of "home made pain medication". doctors are so worried about pain medication and being sued they are creating a whole new age group of people that are forced to look to cartels for pain management. now that i am but, this is how big pharma and doctors created this national opioid epidemic using military veterans for their profits and benefits americans are still fighting today. my pain management appointment is may 27th on the phone no actual office visit with an actual professional doctor its just a phone call away to the "dial a drug dealer" appointment. im hurt, angry and absolutely disappointed with dr underwood and thurston clinic. i can not recommend dr underwood or thurston clinic to anyone who cares about their health care needs ‼ if you are in mind bending pain run to your nearest forest to forage your own wild letuce or find a street dealer on the advice of thurston clinic! dr underwood is making fun of me and the pain i suffer daily. another example of doctors creating new medical victim so big pharma is off the hook with the last victim group. the elderly is on the chopping block now folks. i'm finding doctors who move to oregon for the lowest malpractice insurance rates are doing so because oregon government has made it impossible to sue for malpractice for the average human being who lives on their paycheck. another perk for the rich. i absolutely do not recommend thurston clinic my reasoning if you cant trust one in the clinic you certainly cant trust any other doctor who works in the same clinic‼ i have come to the conclusion that medical doctors are controlled by the government. this should put my social credit score in the toilet read more

I have been really impressed by Claire Exum and the team at Thurston Medical Clinic. I have been able to get appointments, referrals and test results quickly. read more

I had great care, everyone was very nice and helpful. I would recommend it to my friends

DNC Crownover is wonderful. She cares and makes sure she knows what I want and need. She is well informed and extremely compassionate.

Back office assistants never flagged our room that we were waiting for the Dr. Consequently we waited 40 minutes before I finally walked out of the room to ask why it was taking so long. She acted like it was not a big deal at all! read more

Mallory Crownover is the only NP I am willing to see within the valley. She always makes me feel super comfortable and is so kind to me. Their COVID alterations are simple and more than easy to follow. Nurses and phlebotomist within this clinic are amazing as well. read more

Claire Pickert is a very caring and helpful provider. Her and her staff make going to the doctor so much easier. I recommend her to everyone! read more

When I started here there were 2 doctors, a PA, and two NP's. Now there are only 2 NP's and one of them is out of state and doing only tele-visits. I cannot recommend this clinic. I had a great doctor but she retired, then I had to choose another doctor and he left Oregon due to our malpractise insurance rates and then all I could see was a NP. While I have no issues with the care I received I am fundamentally against a provider being out of state and unavailable for in person visits. read more

Pedantic, rude, and lazy. My wife needed follow up due to an injury that we had no idea of the severity of and she was turned away for being five minutes late. She is now going to continue to work without us knowing the extent of injury and risk making it worse. Life happens--have a few minute threshold to account for that, otherwise why even be in the business of human care? read more

I will start off by stating that this has been my clinic for 15 years. I was a patient to Dr. Butdorf for over 25 years and had followed him to this practice. My father sees Dr. Ames there. My daughter needed a simple wart removal from her hand. I was quoted $150 dollars for the visit, with a 20 percent discount do to me paying cash up front. Thought it was super steep, but my daughter asked to have them removed for her birthday...I thought 150 was a crazy price for a wart removal, thought I would get a 20percent charge removes.... Not true....just got a bill for over 500 dollars!!!! Not the biggest issue. Kaplan was the rudest, most hate filled doctor I have seen in my life. I do Regardless of the opinion of folks on vaccinations, I feel that she was way out of line in the way she approached me and my daughter about this. She said, hey "14 yr old daughter, You are missing a BUTT load of vaccinations, what's up with that?" I kindly replied that we do a religious exemption as we do not see the benefit to all vaccinations. She then stated that "we will not be welcome as patients in the medical facility." I asked her to remove the warts. She was the sloppiest doc I have ever seen. slopping liquid nitrogen all over my daughters hands, and finished in about ten minutes. Then she gets close to my daughters face and says in her evil voice..."Dont pick at the blisters" Next, she gets up, looks at my daughter and says, "if you decide to get those vaccinations, I would take you as a patient." Straight up wrong in my opinion. As we are leaving my daughter says to me..."That doctor is really mean and I don't like her." I then receive a 560 dollar bill, no discount, and charged more than an emergency room would have been for 15 minutes of crap service. Beware!!! I will not return. Sad, this used to be a family style clinic. Now filled with a money hungry evil Dr. May your clients see the truth. read more

All of you who are posting reviews are posting them to the wrong company. You are writing reviews about Thurston Medical Clinic, under the heading McKenzie Crossing Orthopedic Physical Therapy..... Could be misleading. :) read more

I'm giving a 5 star rating specifically and only for Dr. Geisler. The front office staff is sub-par, at best. Other physicians there are ok. Dr. Geisler however, knocks it out of the park. We've (3 kids + myself) have been his patients for 15+ years. He went above and beyond in my sons rare birth defect diagnosis at 2 months old. He's personable, great bedside manners, caring, charismatic, truthful and humble. Can't ask for better than that! up for Dr. G!!! read more

I've been a patient of Dr. Ames for over 16 years. I also see Dr. Kaplan as well when Dr. Ames is not available. Dr. Kaplan has also recently become my husband's primary. I have to say that Dr. Ames is the most caring and thorough doctor I've ever had. I have severe depression and anxiety. I've also had a bought with skin cancer and some other minor infections that I needed to be treated for. I can not take anti depressants, because I'm far too sensitive to them. If I did not have this man in my life, I may not be here today. Dr. Kaplan is a straight shooter! I adore her and is the perfect doctor for my husband. Some people need to hear the truth about their unhealthy life style and help to go about changing it. She will not hesitate to tell you, but she also offers help and solutions. She is not quick to give antibiotics and I think that's very important, so if your looking for a doctor who is going to give you whatever you think you need, then don't go see her, because she won't fall for that self treatment crap. This woman is an excellent doctor and if you decide to see her, do what she tells you!!! All of you who are writing bad review about this clinic are mistaken. Yes I do have good insurance, but these people are absolutely the best at what they do and sincerely care about the people they treat. read more

I've been seeing Dr. Stephen Ames for a little over a year. He's a great physician with a wide range of knowledge. I have lupus and interstitial lung disease among countless other issues and he always takes the best care with me. He very personable and never makes me feel rushed. Some days, because of the nature of my illness, he is able to see me same day or short notice. He always takes great care of me and was recommended by another physician, and works closely with my Rheumotologist and Pulmonary specialist to get the issues I have under control. I highly recommend Dr. Ames! I have never had a better Primary Care Physician. read more

Went here today to see Dr. Geisler. The staff (including Dr. Geisler) were all extremely understanding and kind. This is the first doctor (ever!) that I have genuinely liked and felt like he understood what I was dealing with. read more

Been going here for years. Dr. Ames is great. Several other good physicians at this practice. Usually easy to get an appointment the same day if I'm sick. NEVER a problem with the medical billing! That's a plus :-) read more

I started seeing Dr. C. Frost Lee in Roseburg. When she moved to the Thurston Clinic I asked If I could continue see her there for my medical issues. I think the fact that I am willing to drive over 150 miles round trip for my medical care should speak for it self. She does not PUSH pain medications on me like my last doctor. And has gone out of her way to schedule my appointments on days when I have other appointments in the Eugene/Springfield area. read more