The front desk personnel were very helpful and patient with everyone that came during my visit,…read moreincluding myself. The building appeared very clean and well stocked. I opted for a video or tele-health visit, and was assisted to see a provider very quickly, after the staff got my vitals and asked a few questions. Urgent care always takes awhile, but I got taken care of in a reasonable amount of time.

Waited over an hr and 15 min past my appointment time to be seen by a provider. Went out of the…read moreexam room to the assistants desk and all they said was that I was next. No reason for not being seen within a reasonable amount of time. When the provider did finally come into the exam room, there was no apology for making me wait. Took him all of 3 min to exam and diagnose me. If I was ever late to an appointment, they would refuse to see me and make me reschedule. Fortunately, I rarely have get sick enough to have to go to the doctor.

I've been trying to reach the peace health woodfield station for several days and was unable to get…read moreanyone on the phone. One time the call was ringing but just when I thought I got ahold of someone the call was disconnected. I tried again, and it went to voicemail and this was at 10:30 am on a Monday. What the heck is going on with this clinic? They used to answer their calls right away after a few rings and now you can't get ahold of anyone there.

So it is next day, call ahead to schedule. I had a terrible time with this blonde lady who asked me…read moreif I knew what the condition I called specifically to be tested for was, which was super insulting and for some reason she was heavily seeming to discourage the test despite it being a simple swab. So! She sucked, but someone named Krista was amazing. She named off possible illnesses I hadn't even heard of from primary care doctors when I've explained the troubles I've had for years now. I am still taking a star off for that really terrible experience, but everyone besides that one blonde lady has been very nice

The care my daughter received was excellent. It's hard to find urgent cares now that can do x…read morerays, and I appreciated that this clinic does that. The clinician that cared for my daughter was kind and thorough. Why the dropped stars? They charged us a $100 deductible "per policy" prior to receiving any care. Why is this not ok with me? We paid our deductible this year already (it's mid November). My daughter inquired with the front desk staff, and they told her that her parents' insurance has a "very high deductible" (our deductible is not high), and they ran her card for it. She was very sick, so needed care, and just let them run her card. I called the desk and let them know that we already have paid our deductible for the year. They said it was because we have a 10% co insurance that I have to pay the $100 fee. I said this is different than a deductible...and also that would mean they knew the bill was going to come to $1000 without the patient being seen. They disputed my math (?). And then they said "it's just our policy". The ladies at the front desk told me that I needed to call my insurance company and Take this issue up with them. I called my insurance company. They said "yes, not only have you paid her deductible, your whole family has paid the deductible for the year, many many months ago". My insurance Company called the two ladies at the front desk to let them know that our deductible has been paid. The ladies just said "this is our policy" to my insurance company. I called the front desk back again because my daughter was sitting in the waiting room with other patients and the front desk ladies were complaining harshly about the questioning from myself and also our insurance company over charges that were not correct on their end. (BTW I also contacted billing...they said this is standard policy, and they would refund any portion of the deductible that was not necessary within 30 business days after working with our insurance company...what company ever charges people despite knowing it may not be a correct charge, and then holds the funds for 30 business days?...I can understand having a credit card on file for payment after services rendered, but this is absurd to lay a fee known not to be correct from the beginning, and holding the funds for 30 days). My daughter was embarrassed while sitting in the waiting room while the front desk was loudly belittling her and myself in front of other waiting patients. I'm glad my daughter got great care. The $100 has been charged on my daughter card, and hopefully she will see it again in 30 business days. BestMed needs to either have better education/training for their front desk staff, or hire people that know what they are actually doing...or change absurd policies. Since I got 3 different stories for what that $100 charge was for, I suppose BestMed admin. Needs to take some time to figure out what went wrong here.

Why can I not reach this office on the phone? Every single time I have called, no answer. If I call…read moreback, there's callers ahead of me. The wait is always ridiculous if I go in and I'm too sick to leave, hence why I'm calling to get ahold of my primary doctor but for some reason, this office NEVER ANSWERS THE PHONE. Pick up the phone! Why do I always have to sit for so long and no one picks it up? When I'm waiting, they're sitting there. So are you guys just sitting there when the phone rings? Seriously. What is the problem. Answer the phone.

There is not a smarter, more intuitive, kind or wonderful practitioner on earth. I have nothing…read moreremote negative to say! She is an example of what primary care should be.

My husband and I first saw Dr. Allen over 13 years ago, and her treatment and recommendations have…read moremade a huge difference in the health of both of us! We are both complicated cases with autoimmune, hormonal, infectious, and environmental toxicity issues...and she helped us connect dots and understand the overlap. She listens, asks questions, reads labs, and sees the connections and clues missed by everyone else we had seen. Then she makes suggestions and recommendations that make a real difference! She is nurturing, kind, nonjudgmental, and she explains complicated issues well. We regret that we live too far away to continue seeing her. Dr. Susan Allen is a wonderful doctor!

I have had issues with BestMed in the past on a professional level.  When I got sick in February, I…read morefigured those issues wouldn't affect a personal visit.  It was still awful! My wife made an appointment online. We arrived about a half an hour early (just because that's how we were raised).  We waited for 2 hours before they finally called me back.  Then I waited another 45 minutes before the doctor came in. She didn't listen to me.  My wife could audibly hear a rattle in my chest when breathing normally.  The doctor couldn't... with the stethoscope.  I told her my fever came and went, but that I'd had it off and on for a week.  She said, "As long as you're improving, there's really nothing to do but wait."  During the conversation it came up that I have mild asthma, but that I haven't had an inhaler for a long time.  She told me to just keep using it, if the wheezing persists... but I wasn't wheezing... and she said my chest sounded clear... AND... I don't have an inhaler.  So she wrote me a prescription for a new one.  She also said she'd order a swab of my throat, just in case, but she was pretty sure it was just a viral infection and I'd just have to wait to get over it.  The nurse came in and swabbed my throat and said I should hear back from them on Monday (it was Friday). I never did. I went by the pharmacy the following  Wednesday to pick up my inhaler prescription (because I wasn't wheezing and didn't really need it right away) and the pharmacist said I had two prescriptions ordered for me - one for albuterol (inhaler) and one for Amoxicillin!? I tried calling BestMed to find out why they ordered an antibiotic for a viral infection, but was put on hold and didn't have time to wait.  I was feeling quite a bit better by that point too. So I wasn't too concerned about it, just confused. 18 days later... I get a letter in the mail from BestMed telling me to contact them.  They said they had tried to call me (I checked my phone - no missed messages), but couldn't reach me.  The letter said that there was an abnormality in my lab results that they wanted to discuss with me and that they ordered a prescription for an antibiotic that I should take the full course.  So I tried to call them again. I waited on hold for 45 minutes!! Only to be told that a medical assistant would call me back. They never did. I went on their website and left this post as feedback. They thanked me and said someone would contact me shortly... They never did.

I arrived here around 9:30am on a Monday. There were two people waiting to be seen and one checking…read morein. The person checking in took a while but when it was my turn it all went quickly. The receptionist was quick and friendly. I sat down and waited to be seen. I went to the bathroom once, it was clean and easy to access. I passed the time waiting by reading a book I brought with me, knowing the wait would be long like it usually is at urgent care facilities. I was there for probably bronchitis and just wanted confirmation that nothing more serious was going on and that I was no longer contagious as I'm travelling internationally in a week. The waiting room is big and clean. Seats are spread apart and grouped by 1s, 2s, and 3s so you can sit with family or distance yourself from everyone else. You could hear a few employees joking around and giggling loudly in the back but otherwise it was fine. Someone came in while I waited and there was no receptionist there to help them for a few minutes - too busy giggling in the back I guess. The receptionist eventually came back out and told him there was an hour and a half wait (something she couldn't answer when I asked, which was weird) and he left. Someone else then came in and also left when told about the wait. At this point I was already locked in and had to wait, but I had a book so I didn't mind too much. I was brought back at 10:55 and Lenie took my vitals. She was very fast and took down my complaints while taking vitals. She was friendly and thorough, letting me know what all of my vitals were which I appreciated. Dr. Warner came in around 11:30 and checked me out. She wrote me a few prescriptions and was very friendly but also fast, not wasting time because she knew we were all busy and wanted to get on with our days. She put in the order for the meds and came back and walked me through the meds. She was again friendly and professional, giving me honest info. I was out at 11:50am, just over two hours after arriving. It was one of the longer urgent care visits I've had but I'm just glad to have some meds to help me get better faster and hopefully before my trip.

This place is clean, organized and caring. I would go there always…read more The staff are patient and knowledgeable. For an urgent care that is walk in only I can't expect to be seen immediately, but the staff do what they can to make sure my time is respected and that I am taken care of.

The staff seemed rushed and stressed. I was not satisfied with the service I received.read more

When it comes to urgent care, it's already messy enough. Especially if you are an OHP card carrier…read moreand have private insurance (as a condition for my disability services, I have to be in OHP), and it's one thing if they don't take OHP, but some places will not take you if you are dual, like I am. But that wasn't the problem there. I arrived at 8, and I was seen a while later (they were short staffed), and I got great service. Good place for urgent care. (If at all possible, arrive early for better results!) So if you are a dual carrier of OHP & private insurance and you need urgent care, call PeaceHealth.

Arrived shortly after 8:00 AM which was the time they were supposed to open. Rang the bell, tried…read morecalling and didn't answer. They finally opened the door around 8:06 with no apologies to standing out in the rainy weather. The receptionist was quite pleasant. The care was good.

You know, they say that the most difficult patients are former employees because we know what…read morehappens behind the scenes. Well, as a former employee myself, I never expected to become a patient, especially not an ICU Heart patient. It has been so long since I retired that nobody there knew me except for one nurse. I was very grateful for the level of professionalism I was accorded and the timeliness of everyone involved. Having a Triple Bypass is no picnic. However, the staff continued to assure me all along the way. All accommodations were made for my needs and that of the Mrs. Staff were exceedingly polite and very patient with us as we navigated this 'other side of the coin'. Everyone from Registration all the way to the CNA that wheelchaired me to the exit door were very nice. It is amazing how differently people come across when your life is in their hands. I am exceedingly grateful and appreciative of all the staff and care I received while I was there. Now I am home and completing recovery from my successful surgery. I feel great and look forward gratefully to the next few decades this surgery has provided me.

The only reason I cannot give 5 stars, Emergency room is way understaffed and often takes many…read morehours to be treated if not critical. However, when moved to see an ER doctor the care is top notch. Cardiac Care Unit is absolutely the best. Doctors, Nurses, Surgeon's, all who give care are absolutely above the curve.

Let me begin by saying that the physicians, physician's assistant (PA) and nurses I've dealt with…read moreat OMG are incredibly professional. I have only good things to say about the aforementioned group of people. However OMG has hired on at least 2 medical assistants (MA) who lack in tact, professionalism and courtesy. At Southtowne I had personal medical information practically broadcasted across a waiting room for all other patients to hear. The same MA refused to follow up with a PA who worked in the same office which lead to me taking an incomplete series of tests, even after I persisted with the request several times. The NOW Clinic is employing an MA who thinks it's appropriate to leave tests results on voicemail in an ominous manner with absolutely no explanation of the results. I cannot even begin to describe the amount of undue stress this caused on my entire family. OMG would GREATLY benefit by raising it's highering standards for MAs and focusing on impriving efficacy with better training and oversight.

Would give zero stars if I could. Massive failure. First OMG randomly cancelled my biologics…read morechemotherapy, which endangers my life, but then they randomly dropped all of Dr Balsam's OHP patients without notice. When he retired they refused to reassign his patients and said "we aren't accepting NEW OHP patients", nvm the fact I've been with the practice for 20 years. The letter I received about his upcoming retirement said to call for further steps. I did and they said they can't tell me anything about further steps, can't reassign me to a new doctor, and I have to wait until he actually retires to see what happens. Fast forward a couple months and I call with a serious health concern and request to be seen, don't care by who ( in the past I've always just been scheduled with the crescent clinic), and was told "your doctor retired and we don't take Trillium so you're not our patient anymore, we can't see you." Incredibly unprofessional, disrespectful, and unethical behavior. Will be reporting to the Oregon medical board. OMG used to be a great clinic. Since Optum took over, they've become a dumpster fire. They also badly mishandled my Dad's treatment for years. They were giving him biologics chemotherapy for his condition as well, with zero oversight from any sort of doctor, and failed to have him overseen by a rheumatologist - the rheumatology clinic here failed me as well and is a total joke. He finally got his treatment handled through Slocum and is in much better shape now. He said he wasted years with OMG mismanaging his condition and unduly suffering due to their incompetence.