I was having trouble with my CPAP machine so I called Norco for help. I was quickly given an…read moreappointment to bring it in to be checked out. A technician named Wendy helped me. She was thorough, knowledgeable, and so very helpful. She answered questions and solved my issue. I have always been treated well at Norco!

Once again Norco medical supply has let me down. The first time I had a prescription for bladder…read morecontrol pads it took two weeks to receive them. It has taken me almost a month to receive a refill for the prescription. I am just glad I don't need them to stay alive. I have heard of unprofessional but this is getting ridiculous.

This place is awesome. I have a very old chair and they got it up and running again. I highly…read morerecommend them

Everything! Super helpful staff, and very knowledgeable. Donna helped me when my Dad was dying.read more

Great customer service! Went in to look at walkers. This young woman was kind, and so…read moreknowledgeable. It was a great experience and I would go back there any time I need their help.

A helpful staff and a good selection of the item I was looking for. Convenient in-town location,…read morewith decent parking and an easy in and out.

I really like supporting this local scrub shop. Their new location on Harlow road is fantastic!…read moreParking is much easier and the shop is bright and roomy. The owner is helpful with finding what you need and there is a generous clearance rack. As a local healthcare worker, you get a 20% discount on your purchase!

The ONLY place to go for scrubs! The owner is beyond kind and will help you find the best fit and…read moreprice! I've been shopping here for years and wouldn't go anywhere else! If they don't have your size in a certain style that you love, they'll order it for you and have it shipped! I highly recommend this place! Their prices are great. I looked on Amazon once to compare and Hula B's won every time!

I ended up leaving Northwest Medical Homes as a patient due to how they handled a mistake made by a…read moreDO. After a visit where the DO renewed and prescribed a medication that I have been taking for 27 years, I received vague voicemails from the office for weeks, asking me to call back to answer a question they had. I had indicated on my patient form that I only accept text communication, which was completely ignored. After 5+ voicemails in a 2-week span from someone named NATASHA (whose role I still don't know), I returned the call. I was connected to NATASHA, who spoke to me as if she knew my medical history. She was rude and confrontational, didn't even have the name of my condition correct, and demanded 2025 lab results (which I would have obtained had my DO mentioned it in the visit) and the name of an endocrinologist I had seen in 2025. The last time I saw an endocrinologist was the previous April. Eventually, it became clear to me that the DO had made a mistake by writing the prescription and NATASHA expected me to remedy that mistake by seeing an endocrinologist ASAP, all while treating me like I had done something wrong. There is a shortage of endocrinologists in this town and I wanted to wait until I saw an OBGYN to get a recommendation on which specialist to see. I told Natasha this on the phone and via email, but she continued to badger me via voicemail and email, as if I had somehow caused this issue, despite my asking to speak directly with the DO. Eventually, I told them I would be finding new care, yet they continued to reach out using the same accusatory tone and asking the same questions. This was CYA documentation 100%. To make matters worse, they pulled my prescription from Walgreens, leaving me without a medication I literally need to live. It will take me time to find a new PCP and now I am worried I will need to ration my medication. This is not just any regular RX--it's a synthetic hormone that controls excessive thirst and urination. In 27 years of having this condition, no primary care doctor has ever forced me to be seen by an endocrinologist. I do MRIs every 5 years and the DO wanted me to have one off schedule. To the DO: You made the mistake, and you should have owned it and communicated with me directly. From there, I would have told you that I do not consent to annual endocrinologist visits and we could have parted ways then and there. What you were asking also could have been addressed at my next appointment, instead of putting me through weeks of stress and confusion. TL;DR: If a DO at Northwest Medical Homes makes a mistake, be prepared for weeks of harassment by voicemail, letters, and emails until you fix it. I've never been treated this poorly by any medical office. Do better!

The staff at this location are freaking amazing. They are so helpful and do whatever they can to…read moremake your visit pleasant. My experience was mostly with Holly and she is at the front desk, but I can see from interactions between Holly and the rest of the staff that they are extremely customer service oriented, thank you Northwest !

Their service seems to be hit or miss. My mom has said that the women she's spoken with at this…read moreoffice have been unpleasant at best. She spoke with Josh most recently, and he helped her out, getting he set up with a machine that was working properly. But he was unclear with her instructions on what she needed to return, so she took back some of the auxiliary items that it wasn't necessary to bring with the machine (and which they couldn't reuse anyway, even unopened, and now she has to wait for a new delivery of those items). Their location is kind of a pain, all the way out in east Springfield, but that doesn't figure into my review of them here.

The billing department is incompetent. They never send a clearly detailed bill. They are also late…read morebilling. The other is they will bill you for items your records and the insurance company say have been paid. Be prepared to use small claims court or other legal proceedings to get your money back.

Went in as soon as they opened. Got me needs met quickly and they are really reasonably price for…read morerentals (knee scooter). Id use them again and there is good parking on the street (Charnleton). Person that waited on me actually was on a scooter too so that was helpful to see how it all worked.

I am so overly pleased with the service and the attention to detail that I received with trying to…read morepick out a wheelchair for my dad. Jennifer was amazing, great customer service, very knowledgeable. I would highly recommend Shaw med for anyone that needs medical equipment!

Been waiting 4 months for repairs. Now chair doesn't work at all and I am completely reliant on…read morechair to move around in living quarters. Need to even get to bathroom. I have never had good experience with this company. When I find another company I will be happy to change. I must say that the people I talk to are nice enough but service is horrible. In truth they rate worse then 1 star. If you have another option don't choose this company.

I am so sad to hear that a client of mine has not received her wheel chair in 6 months and is still…read morewaiting and told it will take even more months. She is in severe pain and this company has taken so long. I hear that "United Seating" is a better place to go so save yourself a headache and a backache! It is so sad to hear that so many customers, especially those that use equipment for their disabilities are getting taken advantage of like this. I hope this place runs out of business real fast!

Today I found out that I will be IDed at bimart for alcohol purchases. Being over 70 years of age I…read morefind this a personal affront and it shows what little the store has invested in training their staff. I will be taking my business elsewhere and will encourage friends and relatives to do likewise.

When I first came to Springfield, I was a bit scared, because this was the first time on my own…read more Then I went inside the Bi-Mart on Mohawk, and then I felt a wave of confidence--I knew I was home. I grew up going to Bi-Mart in Douglas County, and when I came of age, got myself a membership. Bi-Mart carries a bit of everything---greeting cards, beauty, snacks, pet food, etc. I have always received good service at this Bi-Mart, as well as at the other Bi-Marts I have been to. I Bi-Mart. My parents went there, and now I go as well.