I waited awhile before writing this because I genuinely needed time to process how fucking…read moreridiculous this experience was.
I wanted to make sure I fully understood just how bad the value was before I said anything. And honestly? I feel completely scammed and played.
First of all, I was NOT given the actual details of how far these movers were from me. I was told they were "located in San Marcos." Okay... then why the hell were they driving to downtown Austin to move me? That made absolutely no sense, but I didn't think much of it at the time bc from my understanding that was the least of my worries.
Then I get charged a random driving fee for them getting to me. I was completely blindsided. The guy expressed he explained this one the phone but no the fuck you didn't. I would have canceled right then and there.
But Fine still thought max I would pay plus gratitude was 400.
But the worst part was I was moving into an apartment literally about 10 feet away from where I was already living. I barely had anything to move, which I specifically told them. Yet they showed up with a MASSIVE truck that I didn't even need or use.
Then somehow, after TWO HOURS of moving a very small amount of stuff literally 10 feet away, the bill came out to around $600 PLUS gratuity.
$600.
For moving my stuff 10 fucking feet.
What exactly was I paying for? A luxury relocation experience? A parade? Were they supposed to do backflips while carrying my boxes? Maybe make me dinner afterward? Because for $600, the expectations apparently should've been Cirque du Soleil.
And here's what really pissed me off.
When I gave feedback and said that customers should at least be given a realistic estimate or ballpark price BEFORE agreeing to the service, the representative basically told me, in so many words, that if they told customers the actual price, nobody would book them.
Well... fucking exactly.
If I had been told beforehand that moving my small amount of belongings approximately 10 feet was going to cost me around $600, I would have said ABSOLUTELY FUCKING NOT, BETTY CROCKER.
I would have told those movers to turn that giant-ass truck right around, drive back to the North Pole or wherever the hell they came from, and stay in their own damn area.
Instead, I was hit with random fees that were never clearly explained upfront. And when I mentioned that I had receipts and questioned the charges, suddenly the representative was ready to offer me a 10% discount.
Oh, NOW there's flexibility?
That makes the whole thing feel even worse.
Customers should not have to argue, present receipts, or threaten to leave a bad review before suddenly being offered a discount. If the charges are legitimate, explain them clearly from the beginning. If they aren't, don't just throw random bullshit onto the bill and hope people pay it.
And the attitude from the representative made everything even worse. Instead of actually listening to my concerns or showing even a little empathy, I was met with an attitude that was completely unnecessary and unprofessional.
Maybe take a fucking Xanax, calm down, and learn how to speak to people who are rightfully questioning why they were charged hundreds of dollars for a move that took two hours and went basically 10 feet.
I genuinely feel terrible for the actual workers because this is not their fault. To the movers: PLEASE QUIT AND FIND YOURSELF A BETTER COMPANY TO WORK FOR. You deserve better than working for a company that leaves customers this pissed off and apparently leaves employees to deal with the fallout.
As for the representative: you were by far the worst part of this experience. Telling a customer that you don't give them the "legit" price because otherwise nobody would book you is an absolutely insane thing to say to someone who is already upset about being overcharged.
I am beyond disappointed with this company. The lack of transparency, the unexplained fees, the ridiculous price, and the way my concerns were handled were completely unacceptable.
DO NOT USE THESE PEOPLE.
If you're considering booking them, ASK FOR THE TOTAL PRICE AND EVERY SINGLE FEE IN WRITING BEFORE THEY TOUCH YOUR STUFF. Otherwise, you may end up paying hundreds of dollars and wondering what the hell you just got charged for.
I would never use this company again, and I would strongly encourage anyone else to think twice before giving them your money. I hope this company gets sued or goes out of business. Sweet dreams. And if I could give this negative stars it would be so far back in the negatives it wouldn't be able to ever recover.