Unicorn Moving handled an extremely difficult downsizing and extraction move for me with professionalism, patience, and exceptional care. This was not a simple apartment move. I was transitioning from a temporary RV living situation, consolidating storage units, downsizing years of accumulated belongings, and moving into a 1BR apartment. The storage units had been packed tightly by previous movers and required careful staging and decision-making during the move itself. The crew worked methodically, blanket-wrapped furniture, pointed out and documented pre-existing marks before loading, and handled difficult maneuvering with impressive skill. They even opened boxes during the process so I could decide in real time what should move, stay, or be repacked. Nothing felt rushed or careless. I had already done substantial prep work to reduce clutter and create access paths, which helped the process, but the team still completed what was conservatively estimated as a 7-hour job in under 5 hours. They assembled the bed, staged furniture, laid rugs, and helped make the apartment immediately functional. Most importantly, they treated both the belongings and the customer with respect throughout the entire process. Communication was excellent, attitudes stayed positive, and they clearly cared about doing the job right. I tipped them well because they earned it. Ironically, I found Unicorn Moving through ChatGPT while searching specifically for movers experienced with senior downsizing and complicated transitions -- and the recommendation turned out to be exactly right. read more

I used Unicorn Moving Services for a short local move in early April, less than 15 minutes drive between places. The crew arrived on time, was friendly, and worked efficiently, and I appreciated that. Unfortunately, they weren't careful with the properties. They damaged walls and a ceiling at my old apartment and a door at my new one. The crew photographed and reported most of the damage, but they disputed one damaged wall, saying it was already there, and didn't include it. After the move I submitted a reimbursement claim. Unicorn's claims department estimated the damage at $180. I accepted that amount and asked to be paid by check. Since then I've sent more than eight emails to support and to three different people at Unicorn. Some went unanswered, and I've been asked to confirm my mailing address three or four times, but the check has never arrived. When I called, it went to voicemail and no one called back. It seems like every time I get a response via email, they just ask me to confirm my address, and then ghost. The crew did a solid job on moving day, but they have utterly missed expectations with this reimbursement for damages they caused, and nearly six months later, an amount Unicorn agreed to pay still hasn't been paid. Unicorn, if you're reading this: I'd like to get this resolved. Please send the check you already approved, and I'll gladly update this review. read more

Five stars for Unicorn Moving & Storage. We were mid-renovation and suddenly had to pack up half of a 3,000-square-foot house in under a week, which is not a fun spot to be in. One call to Unicorn and they had a crew at our door fast. Kimberly handled the sales side and made scheduling painless, and our movers Ryan, Angel and Caleb absolutely crushed it. Quick, careful, professional, and nice guys on top of it. If you're in a bind (or even if you're not), call these folks. read more

This was a really disappointing moving experience to say the least. The crew took 5 hours to move everything out of my place, whereas previously I had All My Sons moving do the same job in 3 hours with a 3 man crew. The crew was friendly but very slow moving and the lead of the crew did not do a good job ensuring his team worked efficiently. Several times the team was just standing around talking about personal matters. Unicorn moving also claimed we 'misquoted' when I spent 15 minutes inventorying our entire place and explained that we had a flight of steps leading to our place. The movers told me that they were put on our job last minute and were not told about the stairs. Clearly poor communication. The fact that this same move was done by All My Sons in 3 hours is proof in itself that Unicorn did not provide good service. I'll never use them again. Also, the crew was unprofessional in that they didn't have the proper equipment to cut open boxes/remove tape. They also asked for a flashlight because the job extended to night and they couldn't see in the truck. They were also playing music outside on a speaker loudly at 10pm at night in a quiet family neighborhood--we had to ask them (multiple times) to turn the volume down. Nice guys but definitely unprofessional. On top of all of this, the move was supposed to include a stop at a storage unit which we had to cancel because they were going too slow. We ended up having to finish the storage unit move ourselves the next day. I ultimately paid $2300 for a move that All My Sons did for $1000. read more

This was a great moving experience and I've moved a lot. everything from start to finish was "5 star" and they earned the rating the hard way, by their performance!! read more

Although this was a smallish job, this move was my best experience to date.The movers worked very quickly and rapidly. They were delightful and completed every task we requested in a professional manner. I was impressed! read more

The Unicorn team did a great job with our local move. They were courteous, careful, and professional. At our request, they came out ahead of time to judge the scope of the move, and when it came time for the pack and load, the job was done on time and on budget. read more

Buyer beware!! They raised my storage fee 40% after a few months!! No issues with the moves.

Excellent experience with Unicorn Moving! Jose, Kameron, and Anthony were professional, efficient, and incredibly careful with all of our furniture. They worked hard from start to finish and made the entire move so much easier. We truly appreciated their positive attitudes and attention to detail. I highly recommend Unicorn Moving and this amazing crew! read more

Will heavily pressure you for tips in cash in addition to their $110 hourly rate per person. On top of paying for their food?!? Extremely poor communication (so bad it has to be intentional) Tipping $500 (10x more than is standard) per person is what they will insist/demand from you ("offering" to go to your bank with you?!?). Especially, since trash was left in our and neighbor's yards. Their food was casually thrown on the grass. Their supervisor (Steven) was fine with all of this. Most likely, they have no other options for income than unethical business practices. Perhaps if they had better parents... read more

They did such a wonderful job! Everything survived the move with no issues. A move is always difficult but T.J. And his crew made it seem easy. Thank you guys! read more

Not that we move much, but a lot of people we know have, and we have heard the stories of poor service, damaged possessions, and a general lack of care and attention. Not with this crew from Unicorn Moving! I highly recommend this company. The crew was incredible! Attention to detail - check, care for our possessions - check, responsiveness - double check! Ryan (sometimes accidentally called Kyle ;) ), Chris, Eddie and Joseph were the consummate professionals. Always positive, always doing the extra. We have another job pending and you can guess who we will be calling. read more

9/27/25 I didn't want to have to write a review but I'm so tired of dealing with this even months later. We moved halfway across the country this past June from Texas to Maryland. We had the walkthrough and got a pricing quote from Alan for our 5 bedroom home for loading and moving. This quote involved a 3 day process: loading the trucks on day 1, and then 2 days for driving. We later added on packing services that we initially didn't think we would need. We expected this to add on another day for packing the entire home, but he assured us packing and loading could still be done on the same day. The problem was, he didn't notify the poor movers of this until the day before the job. They had barely any notice that they would be essentially working a 15 hour day on day 1 for packing up AND loading a 3500 sq ft house. By the end of the first day they were likely exhausted, and then had two days to drive over 1500 miles. To their credit, they did a great job considering the amount of stairs we have at our new home and how little sleep they must have been functioning on. The main problem we've run into now is that a charcoal grill was left at our old home. The lead for the moving team, Jim, assured me they would be able to pick it up and take it to the Unicorn warehouse when they were back in Texas, and could re-deliver it the next time there was a move in our area. That sounded great to me. We were moved in to our new home on June 20th. Jim confirmed with me on July 1st that our grill was picked up and was in their warehouse. That was the last I heard of it. I was told it would be 4-5 weeks until there would be a move in our area, so I was willing to patiently wait. I texted Jim to check in on August 11th to see if there was an ETA, no response. I texted him again on August 24th, again no response. I texted him a third time on September 2nd, again no response. I then called customer service on September 2nd and spoke to Cassandra, who said she would look in to it. On September 5th she called and asked for me to send a picture of our grill as there were two in their warehouse. I sent a picture that same day. This is the last I've heard from Cassandra. I called September 17th and left a voicemail, have not heard back. I called September 19th, no answer. No call back. I emailed Cassandra again on the 19th, no response. It has now been over three months since this all started, and we are no closer to getting this grill back since it was originally left in Texas back in June. This has been one of the most frustrating parts of an already stressful process of moving across the country with two small children while also being pregnant. Unicorn has completely stopped responding to my attempts at communication. Of course I do not recommend them. read more

UPDATE: After six months of unexplained silence, customer service contacted me and offered me $100 to address the problems described below. I pointed out that the amount was less than half the cost of the tv set that their employees smashed, and they raised the offer to $199. I chose to accept that offer, which mostly covers the cost of replacing the tv set, not because it truly addresses my concerns but because I cannot spend any more time or energy dealing with them. I still will not use or recommend this company in the future. read more

TJ and his crew did an amazing job!! Great price as well, really appreciate their hard work!

Jesse and Eddie did a fantastic job. I would use them again without reservation. Careful and fast! read more

Unicorn Moving & Storage - Their truck - Movers Near Me - Austin, Texas

I couldn't say anything worse about a company. Where to begin: First, their storage rates are significantly higher than others'. Second, when we booked them, they made the unilateral choice not to load our furniture into a pod; instead, they chose to load it into temporary storage and then charged us for loading the truck, unloading the truck, and then loading the truck and unloading again when we moved in. Finally, they damaged an expensive piece of furniture. For 4 MONTHS!! We have tried to contact them to at least pay us the legally required insurance. No avail. STAY AWAY! read more

I had never hired movers, but I'm disabled and can't walk much nor lift heavy boxes. My realtor recommended Unicorn Moving. Alan came and did my estimate 20 days before my move. I explained that I would have a lot of stuff packed before my move, so I questioned the $20,000 estimate. Alan said he overestimated because he didn't know how much I would box up, but I would only be charged for work done, which he thought would be less than $15,000. Since the estimate said $10,000-$15,000, I booked it. Steven was the lead mover of 8 movers and 4 trucks. Steven told me that a cash tip was expected, so I should go to a bank. I did a Google search that said $50 per mover was a generous tip. I was not able to supervise all 8 movers, but I gave directions about what I wanted. I noticed one of the movers packing a very big box, and I asked if the box would be heavy, because I can't lift much. He told me he was only putting light things in the big boxes. I asked another mover if they were labeling the boxes, and he said they were labeling boxes by room. Before leaving, Steven asked if I got the tip money. He was confused when I gave him $400, because he had wanted $4,000, $500 for each mover. I told him that was a lot. Steven said he could get the bill down to $9,000, so with the $4,000 tip, my total cost would be $13,000. I said I would need to get the cash from the bank in the morning. After Steven left, I texted him to see if he had accidentally taken my dolly. He said he would return it. I then texted him that we were cleaning up a lot of trash on the lawn- pizza crusts, empty bottles, empty tape rolls. My neighbors even complained that trash was left on their lawns, and several movers had been lying down on their lawn. (I suspect, so I could not see them.) I found it odd that the movers left so much trash when I had a dumpster. Steven apologized and said he would deduct some from the bill. I then went to shower and found out that my toiletries and towels had been packed up, so I couldn't brush my teeth, etc. Luckily, I had extra towels and could shower. In the morning, Steven said the total cost for the move would be $9,363.28. I said I was going to hold onto the $4,000 cash tip until I got the final total, because I didn't want them to change the total after they got their cash. I was moving stuff to my storage place and to my house in Houston. When I got to the house, Ryan came to get the keys for my storage units. I directed him to stack all my tubs together and to stack the boxes by room, and to save a walkway in the middle for easy access. Steven then arrived and started unloading at the house. Ryan came back after they had finished unloading at storage, and the other 6 movers helped Steven. When they were done, Steven told me that the movers were so mad from unloading at storage that they didn't want a cash tip anymore and wanted their hourly rate. I asked why the guys were upset, since the 10' x 30' units were roomy and on the first floor. Steven said the guys were upset that they had to unload really heavy boxes (which they packed) without a dolly and it was hard to move with 6 movers unloading. I asked why they didn't have any dollies, and Steven said the dollies were on his truck. I asked why they didn't come get them, since the storage place was less than a mile from the house. Steven said he didn't know, but my new total was almost $18,000. I was very upset, and Steven said he still wanted to work with me, and he could lower the bill to $14,300 if I gave them a $1,700 cash tip. I gave the $1,700 to Steven which he distributed to the movers, and they left without showing me what they had done. At my house, boxes had been thrown into the shed with a pile of unboxed clothes on top. At storage, the first unit was crowded, the light switch was blocked, and there was no walkway. My second unit also had the light switch blocked, but there was a walkway. None of the boxes were labeled. And there were several huge open boxes where stuff had been thrown in. Later, I saw that I was billed for $16,972.67, and not $14,300. read more

See all

We got movers for our heavy stuff, but they put it in the storage unit so haphazardly that we had to rent another storage unit because they had blocked the entrance with all the heavy furniture. There were midsize things as well, and there was not any attempt to stack things, they just strewed things around. However, it was incredibly easy to schedule an appointment and the prices would be quite fair had the move been completed to my satisfaction. read more

These guys have to be the worst Movers that exist. Every single thing about this they overcharge you they pressure you for tips. They lose your stuff they break stuff. They break your walls. Everything that you can think of they are horrific at. read more

Just wanted to update review after business owner replied. They definitely did not take care of the issue. We never heard back regarding the broken items. I just think that if nothing else, breaking items constitutes some type of discount. read more

Unicorn Moving & Storage - Owner's reply - Movers Near Me - Austin, Texas

The Unicorn team of Ray, Terrance and Eddy was excellent. They were on time, fast, and extremely professional. They efficiently moved a household of furniture. Nothing was broken or damaged. One of the easiest moves our family has had in Austin. read more

Ricky and Ryan moved me quickly and were very kind and patient. The move was very fairly priced.

They are not an home table company. When we asked for help packing they sent in people who cared nothing about our things and did not listen to our instructions. On top of that, one of the movers placed an open container with a candle and sand in a box.. did not take anything out just placed an open container of sand in a box with my son's hearing aids!!! They ruined my son's hearing aids and cost me $5,000 to replace them. When asked to pay for them the owner would not return calls and is never in the office. They will not answer my calls and have not done the honerable thing and paid for my son's hearing aids! Despicable! Untrustworthy, and the quality of work is awful! read more

Great move today with Unicorn Moving! Robert and Sean treated my belongings as if they were their own. This company is truly a Unicorn! read more

Unicorn Moving & Storage - #countrybarnliving! - Movers Near Me - Austin, Texas

Unicorn Moving moved my mom from her long time home to an independent living center in 2022. The team was amazing; professionals through and through. Their positive energy helped reduce the stress for everyone involved. Fast forward 20 months later and now it's my turn to move. Of course I wanted to hire Unicorn Moving after we had previously had such a positive experience. I was moving from a second floor apartment to an apartment in the same complex literally a stone's throw away. $1,200 estimate. Pass. read more

Original Review Date - 15 January 2025 TL;DR: UNICORN MOVING ROCKS - They truly are EXCEPTIONAL and are absolutely the Best of Austin! Let me start by saying that I REALLY lucked out with Unicorn Moving. I met one of their movers, Jim, whilst I was living and working in Austin, and when he told me that he was a mover and for which company he works, I knew in my gut that they would be my go-to guys for a move I had planned for the beginning of 2025. However, for a long-distance move that actually required professional movers (I've moved 20 times prior to this move and I've never had to hire a moving company before), I felt as though I should put the job out for bid, which I did so through this site and locally in Austin. All told, I put the bid out to ten (10) different companies. The contingency upon which winning the bid was predicated was that I could not and would not be present for the loading of the furniture but I would be present to receive it at the destination. I narrowed the list based on which companies could move residential belongings across state lines, and then I had narrowed it down to three (3) companies, all of whom agreed to my not-present-in-Austin stipulation. Unfortunately, I chose the least expensive bid, even though they were all within range (meaning a couple hundred dollars). Well, like toilet paper and tax prep, you get what you pay for, if you'll pardon the ungrammatical sentence. That said, please allow me to tell you some of the ways Unicorn Movers ROCK! I fired my "first choice/budget" moving company at 17:20 on Christmas Eve when they called me a liar and told me that they never agreed to move my belongings without my personally being present at both the pick up and drop off points. I called Unicorn the day after Christmas, told them what happened with the other moving company, and they, too, were flabbergasted but thrilled to have won the business. They absolutely took the reins, showed up SAME DAY within a FEW HOURS to do an in-person inventory so as to get the quote as close to accurate and final as possible (Brent, AKA Captain of Christmas Sparkles, was amazing! The quote actually went DOWN! Kimberly, who answered my panicked call, was super reassuring and immediately grasped the urgency of the situation and did not try to take advantage of it or me.) Luckily, they assigned Jim to oversee the move, and he and Spencer stayed in touch, asking questions when needed but other than that, they didn't need much from me (read: they didn't pester me with a ton of questions whist I was getting the house ready to receive the furniture). I was able to sign all the paperwork digitally. They worked with my property management company to gain access to my apartment and garage, loaded up, hit the road, and showed up with everything safe and sound at 09:00 the next day. They had the truck unloaded, the sofa and bed reassembled, and were heading back to Austin in an hour. Yes, ONE HOUR. I actually overpaid and Jim was (of course) honest enough to kindly point out that I had. My very over-tired brain had stopped working at that point, and this is where I think I found the most value - I was able to rely on them to act with integrity and honesty, even when I was not at my best (long-distance moves are exhausting, to say the least, for so many reasons). I hope to NEVER move again but if I do, I will hire Unicorn again in a heartbeat with no qualms at all, and I offer you my highest recommendation of them as an exceptional company with hopes that you can avoid the almost-panic and craziness that I went through with the other company prior to hiring Unicorn. You can read that review, if interested, by going to my page here on this site. One last thing I'll say about Unicorn Movers. Most of the employees are veterans, they have quite impressive hiring requirements for their staff, and they have a TON of experience and professionalism coming out of their ears. And lo, they answer their phones! I'm so thankful - this could have gone VERY wrong, and because Unicorn Movers are so amazing, they literally saved the day and the move! My only regret is that I didn't snap a photo of Jim and Spencer before they left... well, that and the fact that I didn't hire them from the start! Cheers, guys! Next time I'm in Austin, drinks are on me. read more

I recently downsized from a big house to smaller condo. Unicorn was recommended by friends and I count have been happier. Luka in customer service was always attentive and polite. It was a two day move with multiple stops - but the guys from Unicorn were happy to accommodate. I also had a very large table that had to be carried up 14 flights of stairs and the guys did it without complaint. They were a great group to work with and I highly recommend them. read more

When we decided to move away from Austin because we couldn't afford it, our new place was over an hour away. We looked for long distance movers figuring their rates would be more competitive. Unicorn Moving and Storage gave an estimate for 3 hours and a travel fee (to cover travel there and back after the move that was not included in the 3 hours). Our movers: Robert F and Ryan communicated when they were on their way, when they arrived, and how they planned to tackle the job once they saw everything we needed to pack. They were professional, courteous, respectful, efficient, friendly, helpful, and wonderful to have in a move!! We got everything done within the time frame even with the extra walking they weren't expecting! Unicorn Moving must be doing a great job hiring quality people but treat them well if they have such longevity! Will recommend them to anyone moving within their radius- it was by far the best decision and investment I made in our move!! They took care of us!! read more

Unicorn Moving & Storage - Robert F and Ryan- our awesome movers who were great sports about taking photos for our memory wall! - Movers Near Me - Austin, Texas

I could not recommend Unicorn movers more. The quote process and was painless with great communication. My movers, Tim and Spencer, were on time, fast, and extremely professional. read more

Third time moving with Unicorn, this time to a different unit within the same apartment complex, so all we needed was help with the really difficult stuff: washer, dryer, mattresses, the really heavy furniture. Getting an estimate was easy, and the price was competitive. Movers Juan and Antione arrived ahead of schedule, paid attention to my anxious concerns, put far more effort into protecting everything during transport than I was expecting, and finished well within the time I had allocated. When one of the adjustable feet fell off the dryer in transit, Antione helped me find it (it had rolled off a breezeway and fallen into a courtyard below), and then Juan re-attached it and helped me adjust the appliance to be level again. An excellent experience all around. read more

We have used Unicorn Moving twice, once for a local move and more recently for an interstate move. In both cases Unicorn provided excellent service. For the interstate move Ryan and Steve packed our belongings with care, moved all of our stuff out of a multi-story condo with great speed, transported the load on time, and unloaded with cheer and attention to detail. Throughout the move communication was good. read more

The movers and staff seemed nice enough -- but they also didn't make any effort to explain that if they have to walk more than 100 feet while picking up or dropping off your stuff that it will cost you considerably more and they also just eye ball the distance so I'm still not sure they had to cover a full 100 --- it was unbelievably hot the day of my move so i let them charge me double my estimate (went from under $500 to just barely under $1000) but I stilll get mad just thinking about it. (I was also widowed before this move so I kinda let my guard down bc I was distracted by grief.) read more

Karen Lee was amazing at setting up my move. She made sure all of my expectations were met. Jesse and Sean facilitated the move the day of and handled all of my belongings with so much care. They were great! I would definitely recommend and use Unicorn Moving in the future! Thank You! read more

Unicorn Moving & Storage - Fully stocked truck!!! - Movers Near Me - Austin, Texas

Unicorn team members provided me with excellent service as we planned my whole house move! I was able to check in with Unicorn as the move date drew closer! Early in the process, I received email with all the estimates I had given them coupled with their expert information about moving. The three movers arrived on time at the house, took great care to wrap furniture , and to move boxes and bins onto the truck. The off loading at the new house was efficient and careful! After every piece is furniture and box and bin was in the house, I thought they were finished. BUT, NO! "Now how would you like us to help you arrange you furniture?" A and R and R set up the living room and the dining room and the bedrooms, too! They are really amazing! The value was very reasonable! I will definitely hire Unicorn Moving and Storage again! read more

unicorn is the only moving company I use... and I use them A LOT. As a Professional Organizer and Move Consultant I depend on these guys---today it was Jose and TJ-- to get the job done with no stress for my clients. FIVE STARS read more

Shawn and James were on time, very friendly, professional, and helpful. They went out of their way to make sure we stayed within our time window and protected all of my furniture. I'd definitely recommend them! read more

Top notch professionals! Scheduling the move and getting the logistics taken care of in the office with Sergio and Kimberly was seamless. Movers Angel and Jorgen were friendly and efficient. We would highly recommend you call Unicorn Moving & Storage! read more

Longtime customer and first time reviewer. Unicorn Movers have moved me across Austin about four or five times and I will continue to call on this company first! I couldn't be more impressed with their service, value for your money, and quick communication. Sean and Josh, the team assigned to my move, went above and beyond to ensure this move was a smooth and efficient process across the multiple locations. From start to finish, their professionalism shone through, making the entire experience stress-free. They handled everything with care, ensuring that even the most delicate items were transported safely. Unicorn Movers not only met but exceeded my expectations. I wholeheartedly recommend their services to anyone in need of a reliable and dedicated moving company. Sean and Josh's commitment to excellence made my move a positive and memorable experience. read more

Juan, Summer, and Daryl were great. They moved fast finishing in less than half the estimated time and treated everything like they owned it. The entire Unicorn team has also been responsive and eager to answer questions. read more