Ruined my $160 shirt with a burn mark and denied doing it. I won't be using their service again and would not recommend to others.

They ruin my cashmere pants. They returned it with a big pink stain in one leg. The owner was so rude and I paid 65 dollars just to ruin my pants and take it to goodwill. read more

Very rude!!! In fact he's mean abc I don't be going back. He ruined my daughters jeans because he said we didn't say original hem when we absolutely did and paid $50 for jeans to be altered which is over the top as it is- and called us liars. We didn't bother to get them fixed because he is scary to deal with. read more

Don't Even Think About Going to this Dishonest and completely unapologetic dry-cleaning shop! I have one blanket on my bed. I took it into them and they lost it! They said I brought in a comforter not a blanket! What??????? It was an expensive blanket that I have had for years. Mistakes are made but to say that I lied about what I brought in to have cleaned is beyond belief. It cost me $1,100 to replace this expensive wool blanket. Only go here if you don't care whether or not you are called a Liar and you don't care if you ever get your items returned to you. read more

I don't have a whole lot to compare to as I have only drycleaned a total of FOUR items in my life, but this place looked decent and is located just blocks from my work, so I gave it a go... I dropped off one (very dirty) white belted wool jacket (mid-thigh length) and was quoted $12.50 to have it cleaned. I also dropped off a floor-length bridesmaid dress made of something that resembled silk and chiffon and was quoted $25 for that. The coat had a full year's worth of dirt and grime on it while the dress had some makeup and mystery spots on it (spilled drinks? sweat? tears?) Anywho... I dropped the items off on a Tuesday afternoon and was told they'd be ready at 5pm Thursday. I popped in a few hours early to pick them up and they were ready, which is always nice. The white coat was remarkably clean (did not look quite brand new, but close enough) and the dress was spotless. I paid $39 and change (including tax) for the two items, which I think is pretty decent. (For the record, I paid $27 last fall to have *just* the white coat cleaned at a place just about five blocks west.) When I picked up my items, I dropped off a pair of black dress pants and was quoted under $5, including tax. read more

I have to say the price is right and my clothes are neat and pressed. I continue to take my clothes here and have had absolutely no problems. Thumbs up. If I were to be picky, my shirt still had a spot of oil on the back from road grime but I wasn't expecting it to come out. read more

I have been a resident in the Madison Park neighborhood for 27 years and support all of our local merchants. I recently collected my dry cleaning from Ultra Cleaners and found 2 items were missing. The owner was able to locate one of the items, however, after checking for several weeks for the other item, he completely changed his story and informed me that I had already picked up the item. If you're looking for an ethical, honest dry cleaner, stay away from this place!! read more

My husband and I have been taking our clothes to Ultra Cleaner for about a year. On two occasions, shirts have been returned to us with burn marks on them. After the first instance, we mentioned it to the manager who told us that there was no way it could have come from them. Giving them the benefit of the doubt, we continued bringing our clothes to Ultra Cleaner. After the second occurance however when the manager very rudely told us again that it was a stain (a brand new shirt, worn just once) and refused to take any responsibility or offer any apology, we will not be returning. If you want to have your clothes cleaned by a dishonest and irresponsible cleaner, this is the place for you. Awful customer service, dishonest management, and long turnaround times. read more

I love this place. Run by a friendly and professional couple, they are great for laundry, dry cleaning, alterations and good laugh once in a while. I've been a customer for a couple of years now, and am glad to go there!! read more

Sorry but after going here for years something has gone very wrong. I dropped off several blouses to be ironed and two l items that needed hemming for a planned trip. The "manager" stepped up to the counter to make sure that his helper didn't over promise, and the "manager" gave me the date when these items would be finished. I was leaving for a trip the following day. When I came in at the promised time, part of my clothes were still being pressed, a pair of pants that was to be hemmed, was in a big pile of clothes by the front door, and my yellow blouse was not inside the store at all. The person at the counter seemed shocked that my order was in such a state and called the manager on the phone. The manager didn't answer, so I had to leave the order and call back later. I was told that the clothes would all be done by noon the next day. I came in again at the appointed time. Again, my white pants were still in the random pile by the front door, unhemmed. My yellow blouse was still missing. My other clothes were done. The manager called someone and found out the yellow blouse was still in Mountlake Terrace (?) and so I told him that I needed it within one hour. I told him I wasn't paying for the other clothes. He told me that I had to pay and then I said that I wouldn't until I had the blouse and this time his promise better mean something. I came back in an hour, the blouse was there and I was told that since I threatened not to pay I had to pay. I paid $75.00 for a few shirts to be washed and ironed, and a blouse simply hemmed. The white pants were never hemmed. The manager screamed at me and that was that. I will never go back and think no one else should either. read more

I had been going there for about 2 years. I was always satisfied with the quality of there work and the price to have shirts done. Not anymore. I dropped off a pair of black dress pants and when I returned to pick them up only my shirts were ready, the pants were "lost". A week later I attempted to pick the pants up again and they had found my pants. Only until later did I notice a large patch in the crotch. When I confronted the owner he called me a liar and accused me of patching the pants. I can't even iron, that's why you have a job guy. How am I going to patch a pair of pants. Very shady place. Used to drive by their competitors to save a buck. I won't be doing that anymore. read more

I have taken dry cleaning here for years and have always had positive experiences, but recently I took in a silk dress. I had worn it once and it didn't have any noticeable stains. When I got it back it had a large discolored spot in front and a few other little spots all over. I brought it back in and was told the dress was fragile and discoloration often happens in the dry cleaning machine. The dress, a very nice cocktail dress, is ruined. He didn't apologize, or offer to do anything. I don't understand why he offered to clean it if it was so obvious to him it would discolor. Worst of all, I felt like he was mocking me as I talked to him about it. So disappointed, and out a pricey new dress. What a bummer. read more

I brought in a brand new full size comforter to have it washed. It ended up costing me a total of $50 with tax. When he handed it back to me it looked great, but when I got it home I found several rips and tears throughout the comforter. I called him back to ask for a refund, he refused on the grounds that "This happens all the time even to shirts. I can't guarantee what happens inside the machine." I paid $50 for him to rip my comforter. Definitely not a happy customer. read more

Very good quality in cleaning and pressing both for my dry cleaning items and crisply pressed shirts. The man that runs the business is very friendly and the price is the lowest I've yet to come across! Also, i have brought tough to get out stains but surprisingly the guys were able to get the stains out! Overall you cannot beat the price/quality of this place!! located in arboretum court on madison st YAY! read more