This Ridgedale location of Ulta is the best Ulta I have been in! The customer service was unmatched!! I came in looking for a specific product, which they didn't have in stock. However, I had three different store associates helping understand exactly what I was looking for and suggest similar products. Great experience! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Richfield, Minnesota

I went in on 1/23/2021 to get my underside re-buzzed and dyed as well as get my bangs done. 1. The gal I booked with apparently didn't put in what I said and told me 3pm when she put in 12:30pm. I had to go in at 1pm. 2. My stylist had no idea what we were doing so I told her. They didn't have neon orange so I had to settle on red. 3. She botched my bangs(cut too high) and made them uneven and missed chunks off my bangs as well as missing a piece of my buzz. I will NEVER return to this location and will go somewhere else. read more

Ulta Beauty - Bangs uneven and short - Cosmetics & Beauty Supply Near Me - Richfield, Minnesota

Went into make a a simple return, the manger, Jenny, made us wait over 25 mins while she was on the phone at the still couldn't be bothered to assist us in the return. Jenny placed her call on hold and ran to the counter to grab something , the girl helping me asked her type in her 6 digit code to complete the return. When asked she completely ignored and never returned. I won't ever go back there, plenty of other beauty stores to spend my money. What an embarrassment for Ulta. read more

Ultra across the board is good stuff! I'm new to the area and this was my first visit to this location. The sales associates were friendly and helpful, letting me know that although some locations carry MAC cosmetics, this particular location does not current carry MAC at this time. No matter, I had to go to Southdale anyway. I only made one purchase, but as I looked around I found the aisles stocked well, marked Leary with what I could find, conveniently because I generally go in there knowing what I want and don't like to spend a lot of time searching the aisles. The cashier was very nice and got me out of there swiftly. It's good to know that this brand is consistent throughout the Twin Cities. read more

Ulta Beauty at Ridgedale, Mika, Mn 55305 has provided me with a MOST frustrating experience. August 24, 2023, I purchased a pair of hair cutting scissors by Diana. At the register, the checkout person asked for my phone and email, assuring me that if I was in their system, should anything go wrong with the purchase, they would have a record of my transaction. I tried the pair of scissors once; they were so dull, I knew they needed to be returned. I no longer had the receipt but rested easily knowing that they would have a record of it and that my credit card would also. I was in and out of town so did not get to return them until this week. Earlier in the week, I was turned away because their systems (and all the stores around them) was down. Fair enough. I returned again today to learn that they did not have a record of the transaction even though they had my name, address, email and phone number. They could do nothing to rectify the situation. I left the pair of scissors as I had no need for them. I went home and found my credit card with a clear indication of the bill paid to Ulta. I called again and, again, they could do nothing except ask me to return with the bill. I will call the general manager tomorrow as it is not convenient for me to get to Ridgedale. While this may be a "first world problem", it is the worst example of customer service I have encountered in a long time, deserving no stars but this requires one. read more

If I could give zero stars for my experience here just now, I would. Staff is not friendly at all and seemed to be interested in doing each other's makeup instead of helping customers. I seriously hung around the BareMinerals section for like a good ten minutes and debated leaving, but needed to get this errand run as this had been on my to do list for several days. Bare Minerals seems to have a new line out that I was interested in, but it turns out that the shades are different than the original ones. When I finally flagged a person down, she was not knowledgeable at all. I told her what shade I am in the original and that the shades seem to be different in the new line. I wanted to know what shade I would be in the new line so I could test it out. She clearly didn't understand what I was asking nor did she bother to clarify. I finally ended up getting the original and she happened to ring me up. I clarified and as I was clarifying, someone realized what was happening and told the girl they could help match me back in the Bare Minerals section. So back to the section I go. A lady who clearly didn't want to be there matched me and apologized for the confusion. Way too late. Also, again, since I was here, I wanted to see if they had any openings for color tonight. After hanging out for a minutes and even being acknowledged by a salon staff member who said hi but didn't bother to ask if I'd been helped yet, I left. Bottom line: don't come to this location. It's worse than awful. read more

I have three sisters, all who love make up. I tag along for fun. Yikes, going to this plane is not fun. I'm so sick and tired of being treated like a second class citizen because of my skin tone. Not one associate came to great us or ask us if we needed help in any way. You notice these things esp when they are over the top friendly and helpful to everyone else in the store. My money is hard earned and green like everyone else's so what's your problem????? read more

I have good days and I have bad days here. On some days, there will be staff that are down my throat wondering what i'm looking around for. On other days, there will just be chill staff that will nicely suggest something -- but then leave me alone. Or on some days I come in and everyone is just in a corner talking to each other. Regardless of the situation, staff here are always friendly. They use to have great inventory here, but it seems like this Ulta never has what I really want in stock anymore. Regardless, I've never had a problem with returns or any type of transaction here. Any returns I had was always nicely handled. No problems or major questions. There were some Ulta stores that I've gone to that refused a few of my returns even if I had a reaction to the product and there was practically 90% or the product left in the bottle. read more

Love this Ulta location! Great customer service, and awesome stylists. Recently had my hair colored by Sydney, and she did a great job!

The best Ulta you can go to! everytime I come here they are stocked with the products I need like in Minnetonka the one I live next to are always out of stock I rather drive to Richfield were I always find goodies There clearance section is awesome as well staff is friendly not snotty the Ulta in Ridgedale drive they can be snotty women and not helpful at all read more

The last few visits here, I've walked out empty handed. It leaves me both happy and sad. Happy that I saved money and sad that I never find what I'm looking for and they're only drugstore brands. I figured I'll buy it from Ulta to get points instead of going to Target, but I always end up at Target anyways. Another thing I've started disliking about coming to this location is that the staff has become very unwelcoming. I don't expect them to be down each and every customers throat but I don't see them acknowledging any of the customers or even make themselves seem approachable. Hopefully it goes back to how it used to be when coming here was enjoyable. read more

Great Ulta!! Bigger than the ones I'm used to visiting -- this one is nicely organized. Huge Ulta Men's section, a salon, as well as beautiful sleek areas for testers from prestige brands (Benefit, for example). As for previous reviews concerned with the staff, I can't speak to their helpfulness. I'm new to this area and this Ulta, and I was just picking up another bottle of my fav shampoo. I was expecting them to tell me my Ulta Club Point balance, and maybe give me a reward, but they didn't even mention it... Hence the 4/5. read more

WORST LOCATION STORE. I shop at Ulta A LOT!!this location is unbelievably rude, they do not greet customers and honestly I felt like the associates thought I was gonna steal something? I was followed numerous times around the store and asked by the same associate what I needed rudely. I used to come into this location hoping everytime for a better experience and am continuously uncomfortable shopping here. Will make the drive to shop at a different location!! read more

This particular Ulta location irks me. Not only are the staff here extremely annoying and unprofessional (I agree with a previous comment-they are always in conversation with each other in a corner)-but this ultra is more often than not out of stock the things that I come here for. I know that's not the staff's problem-that's more corporate's problem...but really. Someone should be keeping tabs on their inventory. Last night I came here to pick up a few things-I had a list written out. I asked an employee where I could find these things. Half the stuff they were out of...awesome. I asked where a specific product was that I had on my list-she pointed me in the direction, but then tried to sell me something else. "Oh, you use that? Have you tried this?" "no thanks, I'm just here for the thing on my list" "ok, well this one i'm going to show you works 10x better than that one". What the hell? No! Having worked in retail, I understand the concept of up-selling...but I didn't ASK for a recommendation for a new product-I just wanted to come in, get my thing that I know I love, and leave. This particular employee also seemed lazy and unknowledgable. I asked her if she knew where a certain brand was in the store-she said "I've never heard of that, we probably don't carry it". Ok, well I saw it on the website. "well that doesn't mean we carry it." Fast forward 2 minutes later and I found an entire end-cap filled with this product that they supposedly "didn't carry". So...that either means she was new (giving her the benefit of the doubt),OR she didn't walk outside her 20 foot stalking radius. She didn't offer to look any information up in their system, either. The computer is ALL the way in the front of the store. it's an ulta. I get it. I guess in my mind, if I'm comparing it to other makeup stores (sephora), this isn't the same kind of quality-both in product and employees. Are the prices THAT different? meh. Next time, I'll just stick to shopping this brand online. read more

Interesting. I told a manager as I walked into the store, that I had searched for them on the web and had not been in this new location. She greeted me with a hello, but then nothing. At least 3 other clerks walked by me -- nothing. Not a single person in the store asked me if I was looking for something, needed help, wanted to look at anything. I guess if you have grey hair, you no longer need any makeup...... Needless to say, I will spend my money elsewhere. read more

I come here frequently thinking I'm going to get a better experience every time but I never do. They have the absolute worst customer service skills. The staff never acknowledges anyone or walks around asking people if they need help. Every time I go in there and they have "down time" they are sitting/standing huddled in circles talking to one another not acknowledging any of the customers. I think it's unbelievably unprofessional for the general manager Brittney to be participating in the employee gossip time too. Clearly the rest of the employees just take after their General Manager, nice "leader." read more

I went in to get a balayage with Lori, thinking my hair was going to turn a lighter orange like the previous stylest, who have been bleaching my hair. But today Lori did an amazingggg job on my hair she actually manage to get it blonde! I'm so happy with the results. I usually give up on my hair dye process when my hair won't leave the orange color stage. I had been told by previous stylest I would take 8 months to get I near the color I have today thanks to Lori I highly recommend her ! read more

They have a great inventory but the staff is always clumped up in a corner completely locked in conversation with one another. Very unprofessional. I go here often but only for grab and go items. read more

Every time I walk into this store all the workers narrow their eyes at my mother and I and walk away, they just don't seem to want to help people at all, especially those of color. My mom and I ask for help when we need it and most of the times they are rude and give you attitude. When asking for the things they advertise in their ads they send in the mail, it turns out they don't actually carry it in store which is pretty disappointing because it's like you got excited for some false advertisement. When paying for the products bought, the cashiers are disrespectful as they make others check you out right in front of them and they gossip about the other customers and coworkers right in front of you. Walking into this place reminds me of high school, and they should keep in mind that they should be WORKING instead of gossiping and rejecting to help others. Also, the free birthday gift is a rip off, you need to have an email which they never even send because they expect you to get all hyped just to buy something without actually getting it for free. Also: please hire some colored staff because they know more about colored skin. I've had horrible recommendations from the workers here that are not colored. I've specifically told them about my skin and how sensitive it is, and they carelessly recommended products without fully knowing the effects it can have. I've had allergic reactions and burns to some products, and it wasn't enjoyable. This is why I stick to Sephora and getting advice from multiple ethnicities there- because diversity is valuable. read more

Lori Schwalbach at the salon in Richfield is fabulous. She will be you look fantastic. She is great at working miracles with hair. I can go there with a bad hair cut or color and she will make it look fabulous. She knows how to make you look and feel fantastic once you leave. read more

OMG! We left yesterday 9/23/17 so disappointed and I had a crying teen on my hands! Talk about a joke and inexperience with make up application that cost us $50!! My daughter tore off her eyelashes that were falling off, the foundation was ORANGE on my fair skinned daughter and the eye liner didn't even look natural along her lash line :( as soon as we got home, she washed everything off in the shower and wasted her time and hard earned babysitting money - Alejandra was nice but failed to listen that my daughter is a minimalist and prefers natural looking make up. We would love our money back and would take this review down if that's possible - ulta, get with it and hire experienced people who listen and have some skill in make up application!!! GAWD!! read more

I go to Ulta only because it's closer to me than Sephora. They have fewer selections of brand names and their drug store brands are over-priced. I went to Ulta today to pick up a few necessities before going out of town. I think anyone can agree that scent is a key factor when buying a dry shampoo. I was about to test one and the sales manager approached me and said in a very patronizing tone, "Oh, honey! We don't test those in the store." I asked her if there were any testers and she said, "no but we have an excellent return policy." I actually put my non-essential items back on the shelf and only bought a couple things. Sorry, but if I'm going to Ulta to save time only to have to return an item, back at the store, because I wasn't able to test it first, it defeats the purpose. I'll stick to Sephora where the selection is greater, the rewards are better and I can test things before buying them. read more

I love Ulta...just not this particular store. I purposely drive miles out of my way to avoid the terrible service I received from this store. My friend who accompanied me on this trip agreed that the workers at this store were rude, and the cashier seemed bored and rushed me out the door with not even a smile. If you are looking for a quality Ulta with wonderful customer service, the Burnsville Ulta has never failed me! read more

Went in today to see if an item was in stock. The employee said it was not in stock in store or online, but I had seen it in stock online so I informed her of this. I thanked her and as I walked away she said (quite loudly) to her co-workers and even to some customers that were near her, "We're not STUPID!" referring to my inquiry about the item. Completely unprofessional and rude... I ended up talking to the manager because I just felt icky about the whole situation, but it was as if she was defending the employee because she kept talking about the out of stock item and not the rude comment I was talking about. I kept saying, "That's not the issue, though," but she didn't seem to understand. Very disappointed... read more

A well stocked ulta, but don't go there if you're a person of color, I am Latina (Ecuadorean) and went there with my mother to buy our fav shampoo and just to browse. The salon staff was really helpful, but when we were checking out, Brittany, was horrible at checkout. My mom noticed her racism due to the previous customer being Caucasian and receiving good service. I told her that I had a reward card because sometimes I forget myself. I also told her I had a coupon and she gave us a snarky look the whole time. When she was bagging our items she gave us and extremely small bag for our items. My mom had to ask her to give us an extra bag. My mom then said "it's such a small bag for all those products", due to her being fed up with her attitude towards us. Brittany then said, "Well that's life" when coming out of Ulta my mom and I were extremely displeased and with our checkout experience. And to top off our experience they ended us giving us a body butter that was priced at $10 for $15, my mom then had to go in and ask for a price adjustment. Horrible worker, but great ulta. I will never return there again. read more

I'm a bit upset with Ulta and have had it shopping there. I have been a rewards member since 2002... I have received a few emails from Ulta with coupons for free products,and eveytime I get them and try to redeem them I am told the shipment hasn't been received with the product I'm trying to redeem the coupon I have, it has happened to me about 2-3 times within the last few months and it just happens again today. I received an email for a free Sexy Hair thinking spray and I made a purchase and was told the shipment never came in, I stopped off at another Ulta on my way home from work and was told the same thing. In my opinion Ulta sends these emails out offering free product with purchase or non purchase and to customers into the store to get them to buy stuff then when they check out the free product is not available. I have see it happen to people next to me checking out and has happened to me one to many times. I have had it with Ulta sending out false emails, when the offer they are offering is NEVER available.. I have decided to NOT shop at Ulta anymore and I will be giving all my business to Sephora, at least they don't send out false emails offering free products not are NEVER available. I am done with Ulta. read more