Although Kim was nice, my experience here was not the best with her, I have to be honest!!!
First, I arrived and was told that there is a 30 min wait, but I actually waited an hour!!! The only reason I waited so long was because, I had to kill time before meeting up with my best friend. I won't dock the nail shop for this but, warning....if you go, plan accordingly as she, would Answer the phone and set appointments around the same time for everyone who called having limited staff working.
Other ladies showed up but ended up leaving. They also had a customer take off with her friends after having her nails half done, with her pals screaming that, they were taking to long. I'm not sure if she paid but, not my business as I watch them run to their vehicle and take off
Secondly, Kim stopped working on me to go work with a different customer in which, they ended up having a dispute over work completed and the cost.
This is why " by law" businesses are required to have a price list hanging on the wall. Thus would've clarify as well as to avoid price confusion. Kim clearly became frustrated with that customer and ultimately ended up gaving her a $5 discount. (Instant Karma for leaving me hanging.. lol) jk
Thirdly, Kim was all over the place, stopping, going, and answering phones while working on my nails but, at least I was happy to see that she would spray down the chair after a customer, and she did wash her hands before seating me.
My BIGGEST CONCERN AND COMPLAINT IS... she stabbed me with a nail tool under my nail which punctured my skin causing it to bleed by not being careful and rushing, and she kept pushing my skin back with her bare nails which hurt like hell! I asked her to use a nail thimble in which, she responded "sometimes" but never stopped to use one. I sat there like a newborn as I hate complaining at establishments but love giving reviews after on yelp.
After the stab, she did, however, use alchohol to spray it after I screamed"Ouch" however, needles to say. I hardly slept last night, as the pain is almost like a paper cut under your nail into the depth of my skin and caused pulsation and discomfort.
I literally have to go and buy alcohol today and soak it, as I'm afraid I might get infected or something.
They do take your temperature when you are seated, however, not sure that they actually looked at it after hearing the beep sound, sooooo go in, even if you have a headache, they honestly wouldn't even notice(sarcasm).
Overall, I'm sorry but, if I do return here, I will get someone whoes patient, works on one customer at a time and not someone who appeared to be the boss, only because the overall professionalism was not there!
I still tipped her very well, because businesses are struggling to stay afloat and I would rather tip bad service but still come here to Yelp about it like a chihuahua
My take away tip to Kim would be to take your time, one customer at a time, be patient and professional. Don't overbook clients and most of all, make everyone feel welcomed because you never know whoes sitting in your chair. read more