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Secret Garden Spa

5.0 (9 reviews)
Closed • 11:00 am - 6:00 pm

By appointment only

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Response time

4 hours

Response rate

100%

Services - Secret Garden Spa

Sugaring

Waxing

Secret Garden Spa Photos

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Recommended Reviews - Secret Garden Spa

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1 year ago

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K T.

Thanks for the review. I’m so glad you had a great experience!

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3 years ago

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6 years ago

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3 years ago

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5 years ago

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5 years ago

Kathryn was so nice and thorough! Cute clean atmosphere and her technique made it virtually painless!! She has another regular client!

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K T.

Thank you! It was great to have you in!

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6 years ago

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7 years ago

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K T.

Thanks so much for coming in, Mandy. You are wonderful.

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5 years ago

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Ask the Community - Secret Garden Spa

Is it located inside of Phenix Salon Suites?

Yes. I’m in Suite #118.

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Jenn is the BEST! I have been going to Jenn for eyebrow waxing for over 6 years and always love the…read moreresults. I have also had lash tinting and filler done by Jenn. She does amazing work and is so good at putting people at ease. The building where her studio is located is easy to get to and there is plenty of parking. The studio itself is cute and clean. Jenn has tons of long-time clients, and I can see why!

I went to Jenn for a Brazilian sugar, lash tint and lift before my vacation. I specifically booked…read more"Sugaring - Brazilian" because waxing always breaks my hair off at the skin instead of pulling it out. Jenn was on her phone and distracted when I came in. Conversation was zero. I got ready for the sugaring, she got started, and about halfway through I mentioned how this was the most painful sugaring experience I've ever had. It was painful because Jenn was using wax. She didn't bother to check on her appointments or confirm with me what I wanted. Maybe if she had put her phone down before we got started, I wouldn't have had such a horrendous experience. We finished out the waxing and just a few days later, I had hair because it all was broken off. I've never had my lashes tinted or lifted before this, but they are basically crimped upward, not curled. I have nothing to compare to, but I'm guessing she just did a poor job. She also remarked how "coarse" my lashes were, which was insulting. All around bad experience. I would not recommend her nor will I ever go back.

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BARE - OSEA Malibu products

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4.0(4 reviews)
10.7 mi

I was really looking forward to my facial with Gua- sha, and multiple sugaring services today. My…read moreappointment was 12pm-2:35pm for all services. As per the esthetician's text sent in the morning saying text ASAP to let her know if I would be delayed, at 11:45am I let her know I was running about 15 minutes late- I am a new client, not from the area, coming from Minneapolis, there was also road work. When I arrived in the parking lot (at 12:12), I saw that my appointment had been cancelled with a text saying that she was unable to deliver any services that late and would charge me the full cancellation fee (that I later realized was $280). She said "with [her] busy schedule she had to have that late policy in place to respect her and other client's time." She cancelled the ENTIRETY of my appointment, even with over 2 hours left in the appointment. I tried to call, with no answer, I texted and asked if there was any way we could forego some of the services (and still end at the same time), she denied this request. I went inside the establishment to see if we could reschedule for later (which is a building with other small businesses- so unless you know that, you are searching), went to the studio and she was nowhere to be found. Her cancellation policy is as follows: "We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore, please notify us at least 24 hours prior to your appointment time and we will gladly reschedule your reservation. The full service fee will be charged if it is a no show or cancellation made in less than 48 hours. We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment or you may be charged a cancellation fee of $280." I did not reschedule the appointment, nor did I cancel, and I was not a no call/ no show. She asked to be informed I was running late, which I did BEFORE the appointment. I would've paid the full price for services we didn't get to/ have time for, if at least some of my services were rendered in my appointment window. But I will not be paying $280 for zero services rendered when I let her know that I was running late, showed up and still had over 2 hours left in the appointment. That makes no sense. She would've still been compensated for the services we didn't get to, in addition to the ones we did. And I was not asking to go beyond my appointment time, so in the end it's MY time that was not respected.

My facial with Jillian was absolutely wonderful! It was so relaxing and just what my skin and I…read moreneeded. I especially loved the massage she did and how she catered to my skin's needs and concerns. My skin was so glowy and soft afterward, I would definitely recommend her services and will be returning!

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Secret Garden Spa - skincare - Updated May 2026

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