I have been with EWC for almost 10 years and I've never had any major issues worth complaining…read moreabout. I've been with a few different locations, Woodbury, Vadnais Heights, Eagan and now with Roseville. My most recent encounter was with the Manager of the Roseville location, I did not get her name, nor did she tell me her name when I asked for the manager (Phone interaction). I had a pass that was for 9 waxes, and then they had a promotion going on two months ago (June) for the unlimited pass. This is what I really do not like about EWC, they push the front staff to up sale so they will withhold important information just to make the sale, or mislead you to make the sale. I was advised, my unlimited pass would start after I finished my current pass, so I went ahead with the purchase. I finally finished my last wax for my 9-pass last weekend 8/16. When I asked the front staff when my new pass would start the gave me a date of Aug 20. It didn't make sense to me, since I wouldn't be in for at least another 3 weeks, so I'm basically losing a month. The manager wasn't in so then I called later on in the week. When I call the manager told me the pass starts when I bought it. Again, this is not what I was told. She then continued to tell me my 9-wax pass was completed in June when I bought the unlimited pass, which was not accurate. So, that tells me she really didn't look at my account before trying to get assist me and really just wanted to get me off the phone. She then said that I was correct and my last visit was 8/16 so she'll change my new pass to start 8/17. Again, how is this fair to me that I would be losing a month? Had I known it was going to start the day I made the purchase I wouldn't purchase the pass until I needed it. She then put me on hold and came back and said it was company policy that they couldn't change the start date, but she was going to do it this one time for me (as if it was my fault that they did a poor job providing the proper information). Then she continued to tell me that my pass for the 9 visit never expires and that I could've saved it and started using my unlimited pass right away. She did not like that I pushed back and stated that it should've been communicated to me at the time of the purchase. It was just upsetting for me because there was no accountability taken and she basically blamed me and acted like she was doing me a favor for the misinformation given. I've heard numerous stories from esthetician about how terrible the leadership and the management is with the company. I truly feel bad for them. I loved every esthetician that I had, I switched locations just to follow certain esthetician. This is really just more information to get all the details before making any purchases, the front will be pushy but that's because they have to be.

I've been coming here for over ten years and have a good experience pretty much every time! The…read morefacilities are clean. The check in desk staff are always kind. A little pushy on the wax passes, but not in a crazy annoying way. But honestly the passes are a good value. I've seen Ava the last couple years and love her! She is so personable and professional and waxes efficiently. The wax they use is great and hurts much less than other waxes.

I was initially referred here by a different aesthetician who wasn't available for a service I…read moreneeded. But I've started coming to a Mollyray every time now, because she's just that good. I have always had a fully positive experience here. The space is full of fun decor but still clean and comfortable. Mollyray is kind, efficient, funny, and great at what she does. I'd recommend her to anyone!

My first time at Honey was phenomenal. I found Honey on fb by searching waxing in Twin Cities, read…read morethe comments and book an appointment. Molly at Honey is awesome. Her establishment is clean and organized. Her main priority is making you comfortable before,during and after all services. I appreciated her explaining what she was doing and what products were being used on me before we started. Molly is very knowledgeable and wonderful at accommodating your individualize needs. She is friendly and brings positive vibes. Thanks Molly

Krista is amazing at what she does! Went in to get my eyebrows done last week, and they look better…read morethan they ever have. She took the time to figure out what I wanted, and did a great job delivering. She also showed me how to shape and maintain them at home, which I really appreciated. Came back this week to get a facial and had a great experience yet again. She uses quality products, makes the experience relaxing and pleasant, and left my skin feeling fantastic. Highly recommend her.

Krista was great. It was my first wax and she made the whole experience so easy and as enjoyable as…read morea wax session could be. Friendly, great engaging conversation, while still guiding you through the wax process.

I have done a few sessions with Natalie and they are always incredible. She very knowledgeable…read moreabout skin care and how to improve and nurish our skin especially as we grow older. I highly recommend Natalie as she is kind, honest, and always professional. I am looking forward to my next facial treatment!

I did 3 sessions of micro needling with Natalie this year and have noticed significant improvement…read morein the texture of my skin with old scarring. Natalie is very professional, and always asks to make sure the amount of pressure used is comfortable. She is very knowledgeable and provides valuable insight from her many years of experience as an esthetician anytime I had questions. I don't know how many times I fell asleep during our sessions (yes, even micro needling) from how comfortable she made me. She has a small and cozy studio where you just feel very relaxed. I recommend Natalie 1000%. She is awesome, and the work she does speaks for itself. Thank you so much for your amazing service!

Very friendly and nice environment! However, another client and I waited outside the suite for both…read moreof our estheticians to arrive (both after our schedule times) which was only a couple of minutes but also pretty unprofessional. This then led to both of them needing to heat up their wax which took up more time too as the other esthetician requested some of my esthetician's wax while I awkwardly stood in the corner of the room waiting to undress. They both were very kind but it was really a let down because I was on a tight schedule today and the whole appointment took 30 minutes when it typically should take 10-15. ABOUT SERVICE: I have gotten a brazilian multiple times before at other places and have done so much research on how it is done, and the way it was being done to me was incredibly painful and caused irritation. Not only was the wax being applied while not melted enough, the esthetician was spreading the wax in all directions and lifting the stick which tugged and caused a lot of discomfort for me. She then applied a strip and pulled in all directions instead of against the grain. This caused wax to continue to stick onto my skin where she repeatedly tried to use the strip to stick and pull off wax (this caused major discomfort to me skin even after I left). After the waxing she used tweezers to get majority of the leftover hair (thankfully), but then proceeded to just put powder on my skin and said I was done. I got home with wax still sticky on my skin and discomfort when urinating and wiping even hours after the appointment. This would have been a completely different story if it was one or the other, but being late and doing an improper service really bummed me out and I hope my skin heals soon. I just really wanted good service and hope people see this and do some more research before committing!

Nice woman! Great conversation and she really gets in there with the wax and a light and everything…read morealthough she missed a couple spots... I got a brazilian with a groupon and it includes the back/crack (no extra 10$ anything which is rare and great)!!! she uses the old wax and paper method which I was surprised about and prefer the new wax but it was fine. small shop and a bit hard to find its within a major building with other businesses on the first floor.

I love getting a massage here from Jonathan! He is truly amazing! It is just the relaxing massage I…read moreneed. You get to have such a personalized experience every time. It reminds me I need to book another massage!

great experience. lovely atmosphere. Kendra does a great job. like her personality..listens well.read more

Nikki was amazing and the sweetest. I started my hydra facials with her for a couple of times now…read moreand each time, she was very courteous, friendly and took great care of my skin. My skin needed all the infusion of hydration it needed. She also was not afraid to do some extractions from the white heads that were forming on my face. I look forward to my facial with her every other month. Her rates are reasonable for the service provided. Her space is also clean and inviting. It is in the Sola Salon next to Total Wine in Roseville not far from Rosedale Mall. Lots of parking availability and easy to find. No fuss.

Customer service along with someone in the lobby. I waited for 10 minutes, Someone finally came…read moreout and said they couldn't help me.

Loved my brow wax and tint at Waxing the City in Roseville. Kylie was amazing. Great conversation…read more She is an artist. I don't have to fill in my brows anymore thanks to Kylie. The salon location is odd to get to because it is in a remodeled part of the mall, but helpful sinkage is posted. Will be back soon

I have been getting my nails done for 20 years. Have been looking for a CLEAN nail place since I…read moremoved to NE from South Minneapolis 5 months ago. So unhappy with the 3 places nearest to me by the Quarry. I live within 4 blocks of 2 salons and another about a mile away. Each tries to outdo the other in filth and clutter. And not the friendliest of staff at any of them. But then someone recommended Nails Haven. WOW! This place is something that seems to be a unicorn around here. CLEAN, modern, wide open spaces you can walk thru easily. The staff wearing uniforms and so friendly. Just a great overall vibe. My pedicure is beautiful. My manicure looks nice. Price was same as everywhere else. $65 for Deluxe, gel, pedicure that will last for 2+ months and a regular manicure. Very happy with the pedicure. It's looks amazing. The manicure wasn't so great (didn't clean up my cuticles, used the rough side of board on my nail bed, but then didn't smooth it out. Also, she didn't put polish to the edges). Ecstatic to have been told about it. Would rather drive a few miles to have this experience than walk across the street and be grossed out. I'm going to try another manicure hopefully it was just a bad manicure night for her, because the pedicure was so very good!!

I wouldn't recommend this place to anybody. I was in town for the weekend and wanted to get a…read morepedicure done last minute so I called this place before checking reviews and I should have. Anyway I called and they said I could come in in 15 min so I did. First thing I noticed was that the pedicure dubs were not lined, normally I refuse to go somewhere without liners in the tub however I was already sitting in the chair with my color picked out and they had sent away someone else wanting a pedicure so I just wished and hoped hard that they properly clean these things. I asked for the signature pedicure and my friend had the regular classic pedicure, i watched them do hers and mine and I couldn't tell any difference, I'm still not sure what I paid an extra $10 for. The lady also clipped my skin several time and I'm really hoping I don't get a disease from that. At one pint she clipped my skin and I jumped backward and she made me feel like I did something wrong because she told me I scared her several times and told me not to move. So I said "it hurt" like sorry it was an instinct reaction, I'm not sure what else to tell you, then she replied with "it's dirty in there" like ok but you still hurt me quite a bit. The other thing I disliked was that they didn't seem very friendly and at one point some ladies were waiting in the front after they picked out their color of polish, weren't bothering anybody, but just standing in the front talking and waiting. One of the woman very harshly yelled across the place to them to sit down, so they did. Then about 2 min later the same lady clapped at them and again, harshly and almost annoyed sounding, told them to go to their pedicure chair. She actually clapped at them. I was a little taken back by that. Save your time and go somewhere else.

Always so fast, the staff is very friendly, and they do a great job every time! I've been coming…read morehere for 10 years and recommend it to everyone.

Got my eyebrows done here yesterday and had a great experience! I came in and did not have an…read moreappointment but was able to pop in and leave within 10 minutes which was great. They have a punch card which is nice since you get rewarded for coming back. They definitely feel much cleaner and I'm glad she trimmed them as well! Overall good experience, the prices seem a bit high though but comparable to what other places are charging too.