I came in to browse. There were some shoes at 60 to 70% off. A good deal if you don't have a pair of UGG. I already have three pairs, don't need another one lol. But I like to look and browse their latest style. Very comfy shoes for the winter and the cold. I also bought my mom a pair years back and she loves wearing it during the winter. read more

UGG Outlet - Shoe Stores Near Me - Milpitas, California

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Terrible! A bunch of clueless kids with no training whatsoever failing miserably at running the store. Don't waste your time here and make your way over to the Livermore store instead. read more

i went on december 14 2025 i get it was busy and all. The security guard let certain amounts of people i guess like 3 or 4 people at a time then it was my turn and i saw alot of people come out yet the security guard didnt let us in!! And then i ended up getting the wrong shoe. I got the sungazer black shoes instead of lowmel, it was about $110 i suppose and uggs are not cheap. read more

Came here on a Sunday afternoon. I wasn't really looking for anything but then saw the UGG Butte on sale. I've been waiting for a specific color to go on sale for years but only the funky colors go on sale. Aiden, one of the associates, asked if I needed any help and asked if the store had my size in the color brown. Unfortunately the store only had half a size higher in brown and my actual size in black. He was really nice and not overbearing. I thought "why not try both them on?". The brown ones were a smidge uncomfortable as I expected. The black ones were more comfortable. I ended up grabbing a pair of the black ones. Even though the brown boots looked better imo, I was still plenty happy with what I walked out with. Great experience, Aiden was very helpful in helping me get what I needed. The other associates were also very nice. I will definitely check in again with this store in a couple of months to see if they have my size in brown next time. read more

Came here 26th afternoon lot of people shopping here, so messy around (window showing 40% off) I found two pairs then check out the cashier no greeting when i told her the box not right for the shoe ,she began black face then went back long time , she back said to her coworker that she didn't find or something then that cashier went back again then back to me , I asked her if she had different size she heard me but she still asked me what u say? Then I repeat again she said this only I have do u still want it ? This time she started rude face then told me the price even with no one penny discount then I just walked away, So so so bad experience that I ever had there ! It's holiday season I really don't want see this happening but this 2 lady so disrespectful ,rude never want go back! read more

This is the worst UGG store I have ever visited. First of all, the staff does not help with choosing shoes. No one consults customers, and there are no price tags on the shoes, which makes shopping extremely inconvenient. Secondly, their return policy is absolutely outrageous. I bought a pair of shoes, but the size didn't fit, so I came back four hours later to exchange them. They told me they didn't have the right size. I asked to make a return, but they said the return was not possible because their return system supposedly wasn't working that day. After I expressed my dissatisfaction, they suddenly "miraculously" found the correct size. However, they still processed the exchange for the correct size with an additional fee. Such treatment of customers is completely unacceptable. If I hadn't insisted, they wouldn't have even bothered to look for the size. This is shocking and disrespectful behavior. I do not recommend this store if you value your time and money. read more

Oh where do I start! Let's start at the door where you have to wait in a line as if you're entering an amusement park . I only visited this location to return some boots I ordered online for my daughter for Xmas she needed a bigger size. So once we passed the TSA security line and entered the store. We entered and not once was asked if we needed assistance did I mention I am African American woman. Okay everyone else was being helped and asked their business to be handled. So being I was overlooked, I stated I am here for a return and the lady who seems to like just walking back and forth proceeded to ask questions to people in line but no help. Now, I have found the pair we need in a bigger size. After comparing the boot in store to the one online I bought, the quality of the boot in store was much cheaper quality than the online. I asked a representative why the difference, he really sat there and told me no they are the same, he was hoping I trusted his word even though he had the look of "I don't know how to explain this", on his face. Now, we waited in this line for 1 hour and 45 minutes to do this exchange, only to get to the counter and this dip sh@t of a worker tell me they aren't doing online returns because of something. Now, why is it I had to wait 1 hr and 45 minutes in a line to get up here to hear that? I asked for a manager and he said the manager isn't in today, so I asked who was the acting manager, he said himself. To sum this up The store sucks and I think they are selling knockoffs read more

Was charged the full retail amount for uggs after waiting 30 mins online to get my kid some shoes. This is not an outlet. They wouldn't take Apple Pay. I feel like I got scammed. read more

This store sucks so much I came in to do a online return and they said their system was down. I then asked if I could do an exchange for another pair and pay the difference and they just said the same thing. I then asked the lady how I could return them and she had no clue. She just told me to look online that it should say there. Customer service is super bad here. read more

This store is not an official UGG store; it is merely a reseller of UGG shoes. They sell super low quality shoes. You won't find their shoe models on UGG's official website or in their authorized stores. The customer service here is terrible, rude and unprofessional staff. read more

PSA FOR ANYONE USING DISCOUNT: This store does not accept discount due to their "discount function being broken" because their "register is too old." News flash ladies, as someone who worked in retail, there's a magical thing called repricing! Do NOT go here if you are a college student looking for a discount or have any kind of coupon! read more

5 Stars and it is mainLy because of HIRAM. I stumbLed upon the UGG store whiLe running a quick errand at the Great MaLL. ApparentLy this store opened up back in October and I never noticed it! I was immediateLy weLcomed upon my entrance and was advised to approach any saLes associate if I needed any heLp or if I had any questions. From the moment I waLked in untiL the moment I Left, the empLoyees that I encountered were extremeLy patient and not once did I feeL rushed. I found the pair of UGGs I have been wanting and Hiram offered to check the back for my size since they didn't have it avaiLabLe on the saLesfLoor. He came out empty handed and since I was so bummed, he offered to go back to check again since there was a shipment fuLL of boxes that have not yet been opened. Fast forward: the poor guy came out in a Light weight sweat and I knew he had put in work. Hiram came out with a box in my size but unfortunateLy it wasn't in the coLor I was Looking for. He proceeded to offer me an aLternative but after taking a Look at it, I was quick to shoot that idea down. I genuineLy appreciated aLL of his hard work, there is no doubt that he went ABOVE AND BEYOND my expectations. I wiLL be back for the great deaLs and even better customer service! You are amazing Hiram and UGGs is so Lucky to have you on their team! read more

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I would give 0 stars if I could , Literally the worst store I have ever step foot in! The store manager by the name of Kevin was racially profiling every African American customer! Even questioned me of stealing, straight up asking me. "Are you stealing?" Looking inside of my bags when I just walked into the store. And he only pays attention to colored people! He's very unprofessional! Somebody from my family tried to to a return and item she was African American and he didn't let her cause she lost the receipt and then accused her of trying to return a stolen item and the proceeded to tell her to "BE QUIET" out loud for others to hear! I literally have it on video! On top of that the store was a huge mess and it looks like someone doesn't know how to run a store and do do their job!!! read more

I bought some classic tall online and for some reason, I stupidly order size 8 when I'm a size 7. I have like 5 pairs already. I called ahead to exchange them for my usual size 7 and spoke to a female manager and she told me I had no problem as long as I bring my proof of purchase. Well I went to exchange and was told no. It was impossible and I would have to wait two days for the online to ship. Well Jessie the supervisor in charge was able to do the exchange as a no receipt meaning that I could never return them. Thank god to Jessie for the great customer service and solution so I didn't waste my time for going all the way to the great mall and waiting for another two days because I never return anything if it fits! Thank you Jessie! 5 star service read more

Best employee ever!! I went in today and called and she answered the phone with the best attitude ever and helped me out through the whole phone call and in the store!! She was so lovely and nice she deserves a raise for people like Silvia!! read more

Don't bother shop here, ever. Bought a slipper two weeks ago, only wore it once inside the house. Decided to return, but store clerk came up with all sorts of lame excuses and citing the shoe can't no longer be sold to others because of COVID . No satisfaction guarantee whatsoever. read more

I was profiled for no reason at this store. Went into the Ugg store to do some early Christmas shopping. While weighing my options I came across a pair I thought my mother would like and saw that the size was also used as a display. I opened another box, same size and noticed they were smashed in the box so proceeded to grab another box. Mind you, I put each box back after pulling it out. Kevin, store manager said I couldn't open more than 2 boxes. I would have been fine with the comment if he didn't aggressively charge and take things out of my hand. He continued to treat me like a child even though I was very respectful. When asking what his managers name was he said he is the manager and wouldn't provide me any info for his area leader or support. I still purchased 3 pairs of boots but the embarrassment didn't go away. I was embarrassed in front of my girlfriend and her mother. This is unacceptable and shameful. I was excited to bring my family to this store which is an hour away but I will reconsider in the future because of that embarrassing moment. Kevin shouldn't speak to people in that way. Can't believe he's a manager when he had zero people skills. Racist, Rude, and Disrespectful. read more

The clerk here has a very poor service attitude. I need to return the product but I lack the shoe box. The clerk here will not let me return the product. I read the return policy and did not say that I must have a shoe box. They kept asking me to call customer service, but The customer service calls have not been answered, they said we can't help you, very bad experience read more

I went to the outlet without an invoice or email for my 2 purchases from ugg online and wanted to return 2 pairs of sneakers that didn't fit well. The gentleman at the counter Thai Pham was AMAZING and so patient with my husband and myself. He spent a good 1hr plus calling customer service and helping us our beyond the call of his duty. He is wonderful and patient and we received 10 stars and incredible service from him!! Ask for Thai if you have any problems. He WILL help you!! Thanks so much Thai!!!! read more

Black Friday 2019 I went into this ugg store to look for shoes for my son. He is asleep in his stroller when we walk into the store. The store is basically 1/3 full of people and the security and one of the employee told me that I can not push the stroller inside the store because there is no room inside for a stroller to be in. My son who is asleep in the stroller have to stay on the side of the store entrance while my wife take a look for shoes for my son. So you are telling me that in order for my son to try on their damn shoes, my son have to be awake and run around the store? What kind of store policies is that you can't have a stroller around inside the store? So why don't you just say we can't have you with your stroller inside before we go into your damn store?!?!? This is just freaking ridiculous!! read more

With my Mother, UGGs are some of her favorite shoes next to Crocs. In a pinch to get her a quick present, I walked into the UGG store at the Great Mall and was immediately greeted. The friendly female associate was very attentive and made me feel super welcome when I asked her questions about their recent sales on certain shoes. The shop itself is very well kept and displays each shoe beautifully. I appreciate how well kept the overall condition of the store is along with the displays. I don't wear UGGs myself, but I can guarantee you with the deals they had here, it almost made me go out of my way to buy a pair for myself! What's cool is the warm brown hues and how cozy the store feels. It never feels like you're going for a full time show experience, but rather just enjoying and appreciating the selection before you. Their selection isn't large, but enough to appreciate for sure. read more

Shelly is awesome! Her customer service skills go above and beyond. Thank you for finding my sister and I the perfect pair of slip-on UGGs. We adore them! And we will be coming back. read more

I was standing in front of the cash register behind another person; both of us were waiting in line. After 10 minutes, an associate spoke to me with incredibly bad attitude and told me that I was standing in the wrong area, and that was not the "correct" place for the line. She then pointed to the "correct" place. When I initially stood in front of the cash register 10 min ago, there was NO DESIGNATED LINE OR SIGN. NEITHER WAS THERE ANYONE STANDING IN THE "CORRECT" SPOT FOR THE LINE. I told her this, and that even though I wasn't in the "correct" spot for the line, I was still there before everyone else. She then gave me a face and told me to get in the designated line, completely ignoring the fact that I was there before everyone else. I did not appreciate this bitchy attitude from the employee. I have worked in retail and that is NOT how you handle a customer. There was a COMPLETE lack of customer service, AND she gave me explicit attitude. I will not be coming to this store again. read more

Staff was friendly and helpful. Nice new store. Great selection at reasonable prices. So glad they are in the Great Mall. read more

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A big part of buying shoes (especially expensive ones) is seeing how they look on the person trying them on. The store has stacks of boxes in front of every mirror except one. I had my shopping bag and purse on the floor when I tried on a pair of UGGs, and had to leave it unattended so I could find a mirror. I asked an employee if there was any mirror, and she looks around and points to ONE that doesn't have merchandise in the way. So I had to leave my stuff and walk halfway across the store. Also, having no price tags on any of the boxes is ridiculous. It's annoying to have to ask for the price on everything I'm interested in. I'm sure the employees are annoyed at being asked with all of the people who shop here. The store in general is clean, but the mirrors and price tag issue are why I give it three stars. It's very rare for a retailer to have no price on certain items. It's even more rare for a retailer to have NO prices for almost everything. If the store was busy and employees were busy helping other shoppers, I'm not going to wait to ask for a price. Not going to wait in line to find out either. read more

I went shopping today at UGG outlet and three people working. No customers in the store very slow and not one employee greeted me. Not one word I even went right by the register just to see if someone would acknowledge me. They looked at me and said nothing. It was very strange. Staff needs customer service training. read more

Omg !!! This store has been hired horrible unprofessional people work for them. I am a loyal client to the brand many years and owned more than 20 paires of boots. I have ordered accidentally a wrong size and did not know until I went to the store to pick them up. The girl helped me out but since I need to do a exchange, she called her manager out to take over the transaction. I have notified the man, who has a title as Store Manager that I have got them online on sale, plus I have extra coupon $20 as reward with my account since I have spent so much this year with them. Please make sure the exchange price is matching with my initial purchase which is 60$ tax included and not 150 before tax. The man said yes, don't worry its should match and you will receive immediately the email confirmation for an exchange same price. However the confirmation came with full price. He didn't apologize for his action, did not take extra step to help but asked me to call the customer service to get it fit myself with attitudes. Omg what kind of customer service is that??? I have asked for his name but he refused to give his name not even his first name. Dont stores sale associates will give you their name as soon as you walk into their store? That is amazing strange to me. I am not going back to UGG store anymore. That paire of boots is my last one. I am saying goodbye to the Brand. Chiao read more

So this ugg store only has 5 people inside of it and no body is allowed to go inside there excuse is we are cleaning so much for black friday read more

If I could give this store 0 I would. I went there Monday to buy Uggs for my mother and daughter. As I walked in the store with my family the associates looked at us and as I was browsing around for shoes one associate was consistently following me around like I was gonna steal something. Then as I was looking for a certain shoe size and color for my daughter an associate by the name of Jasmine just said no we don't have that color or size. The least thing she could've done was look through the their register computer to see what other stores may have it. The next day I came back to buy another 3 pair of shoes. One associate said we can get the shoes that we are looking for in just a few hours but an associate by the name of Jesse then said no that's impossible. He told us that the only way to get the shoes was online and we can get a guaranteed delivery date of Friday 11/16/18. We paid a $28.00 for the shoes to get here by then but it never arrived. I come to find out through the uggs website that the expedited shipping is actually free due to the holidays and it arrives on 11/16/18. If it's free then why the heck did Jesse charge me $28.00 for the shipping aside from the $440 that we're paying for the shoes. I honestly believe the associates in this store are unprofessional. They're rude, they don't know their product very well and they stereotype. read more

Definitely worth 5 stars. Associates are all about customer service and it shows. They made some phone calls and made sure I got my boots, even if it was from another store. They genuinely want to see the customer leave happy. read more

DO NOT order anything from this company! They will waste your time by telling you they will deliver on a certain date, then their carrier will LIE and say they attempted delivery when they did NOT!!! read more

I had a great experience at this particular ugg store. I walked in and was instantly greeted. The associate Morgan was so helpful and knowledgeable. I went in for one pair and came out with two I'm so glad she helped me. I have been there before and this experience has surpassed any experience I have had there before. I will be glad to come back and bring others to shop here read more