We've been to Floor & Decor many times and always been a great experience. We've probably been to the Milpitas location one the most, several times at least for tile, LVP, and Schluter tile edging. Service is consistently approachable and friendly, which is very hard to find in the home improvement industry. This store is expansive, clean, and much easier to shop than all the other independent tile places. Easy process to buy and return samples, plenty of selection, and you can shop at your own pace with all the information well presented on each item. Prices are very reasonable, plus there's lots of clearance options also available if you're on a tight budget. Special shout out to Don, who was super helpful with tile mosaics. He immediately took us to exactly the color/style/size of tile we were looking for, gave insightful comments, and placed tiles next to each other to help us imagine different combinations for our project. read more

The Asst. Manager Juan in flooring was very helpful. I will be purchasing my flooring there very soon

The staff here are generally friendly and helpful. Especially with Melissa A., she made the selection process much much easier and guided us through the things should be considered. Her assistance made the process much easier. read more

We needed a backslash for a kitchen so a friend told us to check our Floor & Decor. Tons of choices! Think Costco for tile. We found a polished marble we liked but weren't ready to buy yet. Over the next few weeks, the price fluctuated on the web site -- at first for less than $1 per square foot but then jumped $2.50. Not to worry. When we were ready to purchase, we showed them the online price and they price matched. Score! The 12 boxes were fairly heavy. No issue either. Pull around to the side and they load it into your vehicle. One small thing: this is mostly floor and not much decor. read more

Floor & Decor - BIANCO ORION PICKET POLISHED MARBLE MOSAIC - Home Decor Near Me - Milpitas, California

The service there is terrible. I asked for help at the front counter in the bath and countertop section. The young women acted like I was bothering her. She called for assistance and no one came. We waited for 10 minutes. We went back and ask an older lady who looked like a manager. She looked at me as if I was bothering her too. She said she was busy and had time in the next 10-15 minutes. She did call for assistance and no one came. So we left. I was not rude in anyway to anyone. read more

Came in for a full home remodel and felt a little overwhelmed with all the choices that had to be made. Thankfully Ahmed was walking the floor and helped me out tremendously! The care and knowledge that's been given has made this home remodel so much more enjoyable. His customer service stretches beyond the store and is helping me with quotes within my budget and finding certain materials via email and phone. It's so convenient! I can't express how happy I am with Ahmed. 10000% recommend coming here as the prices seem to be great, the customer service is exceptional and the quality of products seem to be the best from other companies I've looked at. read more

Great customer service and competitive pricing. Selection is plentiful. Highly recommended. Return policy is acceptable. We will check out the new store in Gilroy. read more

I purchased tile and had an issue with the tiles looking different. I was probably given tiles from 2 different batches/pallets. Unfortunately we didn't notice that until after the install. I spoke to Bryant about the issue and he was very helpful with the situation and understood how much of an inconvenience it was. He was able to quickly resolve the issue. I highly commend Bryant for resolving this problem. Now I have a nice looking bathroom and get compliments from all of my guests. read more

Floor & Decor - New tile - Home Decor Near Me - Milpitas, California

There was the great selection of vinyl plank flooring and bathroom tile options we really liked. This ends the positive portion of the review. We walk in at 6:45 pm on a Thursday night and three employees are standing there chatting. They look up for a moment, then go right back to their conversation. Not a "Welcome in" or a "What can we help you folks find?" or even a simple "Hi." We start looking at the flooring for a while, and were passed by employees multiple times, and not a single word as to whether we need help or have a question. One employee walks by with a look like he hates life. We find the flooring we want, then go look at bathroom tiles. We find a beautiful tile we want, and then go looking for the employees. No idea where they went. We finally find the same three and they are still chatting away about personal stuff as we stand a few feet away waiting for a moment to interject so we can ask for help. Do they acknowledge us? Nope. My girlfriend said to not even bother speaking up, as they clearly don't care about customers. While Home Depot doesn't have as many options, we found ones we are happy with online, and are leaving in an hour to go get it there, and spend the $3500 we had set aside for our purchase that we would have made at Floor & Decor if their employees gave a single ounce of care. Our local Home Depot has amazing employees that go out if their way to make you feel welcome, and EVERY employee that passes you asks if you need assistance. That is customer service. We had never been to Floor & Decor before, and were excited because we heard about their huge selection. While other Floor & Decor locations may potentially have great, or at least better customer service, we will never find out if we ever have future flooring or bathroom needs. First impressions are extremely important, and unfortunately the night employees of the Milpitas location forever soured our impression of this company, who they hire, and how they train their employees. read more

Really good selection of tiles and great price. We got our fireplace redone and its looks beautiful! Taking a star off as they didnt have enough people to help and we had to run around to find help. read more

Tuesday afternoon: no one is available in the design center to assist with tile questions per other staff, 3 of whom were socializing amongst themselves at the register. No offer to ask what I needed. A potential customer lost. read more

Great service , Designer Daniela Rosales was a big help, very patient, great design suggestion, support. Great return policy. Highly recommended. read more

See all

This place is phenomenal for all your flooring and tiling needs. I'm just doing a small tile project that requires a very specific tile size. Well, they have everything here. They have big and small tiles, floor tiles, hardwood flooring, laminate flooring, grout, mortar, and all your installation needs. When you first walk in, it's very overwhelming because the place is huge. But it is also very neat and well organized, and there are overhead signs for each category of products. The prices are also very clearly marked. Following the overhead signs, we quickly found the tiles we were looking for all on our own, and they have the size we needed. Another huge plus is you can purchase individual tiles. I had shopped online for hours and every time I found the tile I wanted, it was always sold by the case. But not here, which is great when you just have a small project. When it came time to purchase the mortar, we were overwhelmed by the choices. We found someone to help us, and he was really knowledgeable and gave us great advice. When we asked if the bag came in a smaller size, he wasn't sure so he flagged down another salesperson for us. The second salesperson was also very helpful and directed us to other products that we would need for installation. We found everything here for our project and the price was lower than we expected. After coming here we feel so much more confident about doing this project ourselves. read more

See all

I ventured into Floor & Decor hoping for some assistance with finding the perfect floor to match my needs. Purchasing a floor is a big deal and I've been stressing on what direction I would like to go. Mark saw me clearly in distress and came over from the pro side to assist me with a warm and welcoming smile. He quickly calmed my anxiety and provided me with great suggestions that will fit my family's needs. He was extremely knowledgeable about the different types of flooring and he was able to answer all of my questions. He demonstrated great patience with me and I truly appreciate that. I'll be back to see you soon Mark , please keep up your wonderful service. read more

I was lucky to have Jessica Liu as my designer. She is so experienced, professional, friendly and patient. She worked tirelessly for over 5 hours in total helping me finalize the designs of 5 bathrooms. Her work saved my day since I know nothing about bathroom design in the beginning. I love the designs and her great communication and timely response made the whole purchasing experience so great! What's more, the design service is free of charge. I highly recommend to schedule appointment with her to design your dream bathrooms. Thank you Jessica! read more

Unorganized in use of vendors their vendors do not follow through do not call do not show up. We were promised an appointment but the installers decided not to show up so we did not move forward with the project super disappointed. read more

This place is amazing! They have a huge selection of flooring material you could possibly need for a small remodel to a whole house. Their prices are really decent. Don't bother calling them, no one picks up. Just go to their showroom! read more

Two words: Don't bother Location: super easy to find as its right off the freeway. Plenty of parking with priority parking in front for EV & hybrid vehicles. Stock: they seemed to have a lot to choose from. It was pretty clean and well laid out. Floor samples for purchase needed to be organized and re-stocked, for sure. There were lots of empty sample bins and tons in the wrong place. Service: terrible. Or maybe more non-existent. I kid you not - we had at least 7 employees pass us in the time we were there, less than 30 min., and NOT 1 of them asked if we needed any assistance. The one friendly face I did see and ask for help was legitimately helping someone else at the time, but said she'd send a colleague over. Well, they never came. And I'm not about to beg... There were was a group of 4-5 employees hanging out talking about next break, and it was like we were invisible. Even as we walked toward the exit, passed several folks, not one person said one word. Unreal, happy to spend my money elsewhere. So if you're looking for actual customer service, you won't find it here. If you know exactly what you want and do not require any assistance, you may be ok. Will definitely NOT be back. read more

See all

Worked with designer Rashmeet Kaur to design 2.5 bathrooms - the master bathroom on which we spent $$$$, apparently is the wrong size tile for offset (THEY ARE NOT 15*30 but 29.13*13.98) - why wouldn't you say this when we buy the tiles? We will have 1.5" extra on the back wall so we can't offset the tiles. Very disappointed in our experience read more

Full disclaimer: I came in to buy samples only so this review is based on that. This is a great place to come for design ideas and options when it comes to flooring (no carpet). There is a lot of free parking and the store is large so it never felt crowded. For many of the items, the displays were not in line with the sample numbers, so it was a bit frustrating to not find things. However, I did find several samples that I was very satisfied with and they were only 0.50 cents each. I was a bit overwhelmed with the vast amount of options of materials and designs. I saw a couple who spent $45 on tile samples (about 10) to take home and they were told they can return them undamaged with receipt which I think is pretty good. This store has WAY more options than a Home Depot or Lowe's hence the feeling overwhelmed. I got a lot of great ideas of what I want in my condo, bathroom and kitchen and they had a nice mix of styles (traditional, modern, trendy). read more

This place has wide variety of footing to choose from with wide price range as well. This place mainly carries flooring like wood floor tiles and marbles... hence the name. Not much selections on vanities. Although there were a few on clearance today. Imagine one can't find the flooring you need for your home project, it would be hard to find it elsewhere. In the last couple of years I had visited many renovation stores as south as San jose and up to Hayward area. This place has the most selections for flooring. read more

See all

Floor and Decor is a treasure of all construction material interior and exterior! I have fallen in love with this place in Milpitas. The showroom has a vast display of model bathrooms, kitchen backsplash designs, wooden floor samples, tiles, feature tiles, you name it! Returns are hassle free. People are nice, helpful, and professional. The smart thing to do is a lot of window shopping to clarify ideas before planning. We only purchased almost all material from here as we already had hired builder contractor. Value for money is good not to forget the value saved by stress free transactions. read more

Floor & Decor - Home Decor Near Me - Milpitas, California

We had a wonderful experience thanks to Ahmad! Ahmad was helpful right from the very beginning all the way to the end. He gave us helpful inputs that we never thought of. This helped us make better decisions on what kind of materials we would need to remodel our two bathrooms. Ahmad was even patient and understanding when we came back another day and had to change materials due to concerns with our contractor. He listened to us and made us feel like valued customers. Thank you Ahmad! read more

I have dealt with Ajit Raina multiple times. He provided excellent help in designing, suggesting various options, matching floor and wall tiles and making my purchases very smooth. Thanks Ajit! read more

Great place to go if you're doing any home remodeling, they have great selection in tiles. Their price is pretty competitive with everyone out there. Reason for me giving the 1 Star is their customer service. It is horrible at the store and even worst on the phones. Do your homework yourself on the type of product you are looking for before you show up at the store. Or else you're gonna spend longer walking around. read more

I had a very good experience at the Milpitas Floor & Decor. After visiting 3 other tile stores and either being rushed through the design and selection process or not having anyone approaching me for assistance at all, I decided to go to Floor & Decor. It's a huge facility with a lot of selection. A designer named Jessica approached me and offered assistance. After speaking with her about the project and what I both needed and wanted, she guided me through a number of tile selections and explained the pros, cons and what I should keep in mind before making my final choices. After matching up tile needed for my bathrooms and kitchen backsplash, she helped me to select the grout. (I wasn't aware that there are so many choices when it comes to grout.) When I wet to the cashier to ring up my purchase, I was very pleased at the cost of my purchase. I would definitely recommend this store for your tile needs. read more

For those looking for quality as they choose decor for home renovations, I highly recommend this Floor & Decor location. They have a wide variety of quality materials for reasonable prices. What stood out most for me during my experience purchasing flooring here was the customer service; not only was I able to find absolutely beautiful flooring for our washroom, but I was provided with professional assistance by the sales team and warehouse representatives. Shout out to Marcelo and Jason for their excellent service support. They took the time to make sure the merchandise was correct, which made all the difference for a positive experience here. I will be sure to return, as well as recommend to others. read more

Would have give them a no star if I could. Came in today at 1ish, asked one of the associate for help, she said "we are very busy, no one can help you now" then turned around and continued talking to the other associate. I was holding a piece of pergo, I need to buy the matching to fix my kitchen. The service is so horrible, unacceptable, it's a big warehouse to search. Probably will never return here here , I'll just go to Lowe's or HD read more

Floor & Decor - Home Decor Near Me - Milpitas, California

LOVELY! Spacious, bright, well stocked, the employees were really friendly too! Non pushy vibe, more like a beautiful warehouse with EVERY STYLE imaginable from modern to more rustic, prices seems very good as well. We were redoing one wall in our shower do to a faucet issue (never buy a Grohe faucet, ours was one year old and many people complain of the same issue) Good experience, good prices, good options, simple pickup, lots of parking.... YAY! read more

See all

Overall: 5/5 Service: 6/5 Price: Affordable TLDR; all the staff members were extremely friendly and knowledgeable and the pricing is very reasonable and affordable. Would highly recommend coming here if you need flooring, tiles, and material. ~~~ Came to Floor & Decor during COVID and they made sure to have signs reminding people of social distancing and had someone standing outside greeting us. We walked around and found the tile we wanted. When we were at the grout section, we were a bit clueless to what to pick. The staff there were super informative and when we showed him a picture of the tile we wanted, he told us what color was used on the display and which kind of grout to use (depending if we were doing the project ourselves or if we had a contractor). Afterwards, he also asked what else we needed go buy and directed us to the trims. Based on wavey white tile we had, he recommended the 3/8th trim because the average thickness of the tile was 3/8th. Once we picked everything, the associate helped scan all the items we had and placed our order for us. All we had to do was go to the cashier, tell them we want to pick up the tiles today and pay. After we paid, they told us to drive around to the pick up and give them our order number. The lady there asked if we wanted water and gave us ice water. When our tiles were ready, they opened our trunk and helped us place everything nicely inside. I would highly recommend coming here for your tile purchases. read more

See all

What a great find. It's the 4th of July and not many people, a plus for me during these times. Alot of ideas here and the ultimate 1 stop shop for what I need to redo my bathroom. Let's just say this is a huge Wearhouse style business with in stock everything you need from tile, grout, fixtures, etc. The works!! Looking to redo your space, stop here you wont be disappointed. read more

Floor & Decor - Home Decor Near Me - Milpitas, California

Ok, based on previous experiences. I have to sehnaz is by far the most valuable and helpful employee you guys have here. She went out of her way to show us exactly where every each item was located all with a great smile on her face. I can tell she takes great attitude. I'd definetly come back when she's here. Not to mentioned I've come couple times props when their is two other girls and just sitting on the checkout desk with no help.. Amazing job to sehnaz.. read more

Love this store and staff! Brian and Shanaz have been invaluable on my two tile projects--a laundry room and a potter's bench. So grateful for their expertise and I recommend them without hesitation! Bravo F&D for hiring such competent, kind employees. read more

Ahmad provided the detailed information about floor selection and design. Very patient to listen

Didn't buy anything hung but came to check out the place. Came here with my dog and was surprised at the large selection of tiles. Tempted to come here for my next reno project for those. The price seems to be on the average size. Unlike KZ where I know you get discount on top of the prices displayed, not sure about here. They have floorings but not to my liking. They have some supplies for you to grout, it's a brand i never heard of, maybe from China. Will come back again. read more

No one answers the phone! I am not driving from Santa Cruz with hopes and dreams- wondering if something is in stock

Ronnie was really helpful in helping my mother and I when buying quarter rounds and base boards. He taught us a about materials and best use cases for each item and material -- for wooden walls, bathrooms. He also taught us that about sealants and water proof wedge spacers for laminated floor and sealant floor installations. read more

Not sure if this should be a five-star for the service experience or a one-star rating as the store is so large with to much eye candy. But we'll go with a five-star because of the great service. Allow me to share our shopping experience. I have never been to or heard of 'Floor & Decor'. But my buddy that wants to replace his kitchen floor took me to the Milpitas store. And upon walking in we were overwhelm. While I had read up about DIY vinyl flooring, I had as of that time never touched or compared actual samples. So, I asked for assistance. A few minutes later Joey Marquez came to our rescue. We knew the grade, thickness and general color we wanted. Joey helped us narrow our search and recommend transition pieces. He also told us where we could obtain additional inventory at their other stores, if needed, as we purchased all their boxes of the flooring we selected. (I think we have enough) Joey scanned our purchase items on the floor and arranged for a fork lift delivery to our car while we paid. He and the fork lift operator even loaded the boxes into the car for us. It has been a long time since I have encountered such wonderful service. ~mike angles (San Jose) read more

They do have verity of flooring options and store is well set up but customer service is horrible. I think it's the issue with store owners who just want to have skeleton crew supporting 100,000 sq ft store so I don't blame employees for not fulfilling requests on time. I placed an order for pick up worth $1500 as website suggested I can pick up one day later but when I call the store they are not able to tell me when order will be ready whether in 1d or 7d. They are asking me to keep checking by calling next day. I have contractors on site as I am remodeling multiple bathrooms so getting material in house in a key. Not fulfilling order on time and on top not telling me when will it be ready is no no. Cancelling it now. PS - Orders placed though their website can't be cancelled online or over the phone , you must be present in person. read more

Sehnazz was great at the front desk. Thank you for a great experience Sehnazz and for trying to find me the right tiles. Cheers, Tim read more