I recently purchased two complete Grohe shower sets from Gooder's Supply. In hindsight, I should have done more research beforehand--these ended up costing more than three times the price of similar options at Costco, where the products are actually Hansgrohe, which is generally considered a higher-end line. That said, I understand this may not be specific to Gooder's Supply, as their pricing seems consistent with standard retail pricing across authorized dealers. [[HIGHLIGHT]]The more frustrating issue, however, was the lack of service after the purchase.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Once the payment was made, it became very difficult to get any follow-up support.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had a few questions about the products, but unfortunately received no response at all from the sales who sold me the products.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Overall, the post-purchase customer service experience was disappointing.[[ENDHIGHLIGHT]] read more

Avoid Gooder at all costs - completely unprofessional design service and zero accountability. We paid Gooder for their full-service cabinet design, trusting them to deliver a professional, detail-oriented result. We specifically provided the exact model of our drawer-style microwave early in the design process. What we weren't told--and what any competent designer should have known--is that this microwave can be installed in two ways: 1. Standard installation, where the microwave protrudes past the cabinet face, and 2. Flush mount installation, where it sits seamlessly within the cabinet frame. [[HIGHLIGHT]]Gooder never informed us of this critical difference. Their in-store displays were all flush-mounted. The manufacturer's website images also showcase flush installations. Naturally, we assumed that was what we'd get. But when the cabinets arrived and we attempted installation, we realized the microwave could not be flush-mounted with the cabinets as designed.[[ENDHIGHLIGHT]] The result? * The microwave juts out awkwardly. * There is a visible gap so large we can literally stick a finger through it. * The aesthetics are terrible, and functionally it also affects the drawer cabinet below. [[HIGHLIGHT]]When we contacted Gooder, they took zero responsibility. Their excuse? "You didn't specifically request a flush install." That's unacceptable. We're paying for a design service precisely because we expect the designer to flag critical compatibility details--not for us to study every product image and anticipate these issues ourselves.[[ENDHIGHLIGHT]] Even more frustrating, I proactively suggested reasonable fixes--such as modifying the cabinet slightly or adding a trim frame--to salvage the situation. Their response? "Oh, we can't do that." Days later, their so-called "solution" was to send us bigger hinges. Seriously? How would that solve the protruding microwave? What about the drawer underneath? What about the giant gap? It was a completely useless suggestion, showing they had no intention of helping us find a real fix. Summary: * Poor communication * Lack of design expertise * No attention to product compatibility * No ownership when problems arise * Pathetic, non-solutions offered after the fact [[HIGHLIGHT]]Gooder was happy to take our money but disappeared the moment an issue came up. This experience was deeply disappointing and incredibly frustrating.[[ENDHIGHLIGHT]] Do not waste your time or money here. Go with a company that actually stands behind their service and takes pride in doing things right. read more

Gooder Supply - Look at that hole you can literally stick a finger through - Kitchen & Bath Near Me - San Jose, California

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[[HIGHLIGHT]]The worst in the business! Don't work with them !!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Scammers !![[ENDHIGHLIGHT]] I paid them in full for cabinets and now they are telling me they don't know anything about my order. read more

It's my pleasure to share and pay overdue tribute to Gooder, my long time go-to supplier. I'm an investor, designer and a real estate agent going through numerous renovation projects every year. My coworker recommended Gooder 8 years ago. I was combing through about 50 suppliers in Bay Area from head to toe trying to get everything for a house then. I could find one or two pieces here and there. But finding enough with good taste in one store wasn't possible until I entered Gooder. I was so happy to find that their choice of inventory fit for me and clients and buyers on market nicely. They cover the full scale of finishing materials with from cutting edge styles to affordable options so I can cut down 90% of leg work. Once I showed them an image of a vanity from magazine. They custom made it. Client was amazed when she saw it came to existence. [[HIGHLIGHT]]To complete my shopping experience of one-stop, they also order appliances and other items for me to same a lot of hassle and shipping cost if I order from various venders.[[ENDHIGHLIGHT]] Delivery has been a stream line. List goes on and on........ With their new addition of 2nd branch to cover high end (at 391 E. Brokaw Rd., suite B, San Jose) and affordable (at Good Friend Supply, 309 E. Brokaw Rd., San Jose) , I have found shopping is easier and well worth the driving from San Francisco. A lot of their inventories in "Good Friend Supply" is more stylish and less expensive than peers. That's my story of how Gooder becomes my go-to store. I hope your shopping tour is as rewarding as mine. Ciao! read more

Gooder Supply - kitchen - Kitchen & Bath Near Me - San Jose, California

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We are hunting for some new fixtures for our Eichler. Thus it takes alot of time poking about different Kitchen and Bath centers to find something that works in our quirky Mid Century modern. This place was just okay. The staff to be fair was busy so we were left alone to wander. There was a general sense of disorganization to the place as well. That being said, they did have a decent amount of stuff out and easy parking. read more

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[[HIGHLIGHT]]Talk to Michael. He's so attentive and will help answer all your questions... He's very easy to talk to.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He will provide helpful and tasteful suggestions for your project.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thanks again, Michael for making my cabinet shopping experience easier than most of the cabinet vendors out there.[[ENDHIGHLIGHT]] read more

I have nothing to say about this establishment besides GREAT! I purchased kitchen cabinets from them 8 years ago. Some of the strips on the doors came off due to water dripping over years after years. We bought them all back and they redid and resealed all strips with no questions asked. [[HIGHLIGHT]]Frank, Virginia and Henderson were always willing to help and pleasant to work with.[[ENDHIGHLIGHT]] I really didn't expect them to do anything since the purchase was over 8 years but they went over and beyond. Thank you guys! read more

We ordered a vanity from Gooder. BIG mistake. I do not recommend this place. The sales process went smoothly, but once the order went through I quickly learned the turn-around time we were promised was a complete fabrication. In fact, instead of the 6 weeks they estimated, it was an additional 8 weeks past the time they said it would take. On top of this, getting them to respond to our questions and status inquiries was impossible. We called, left voice mails, sent emails, and it all fell into a black hole. Finally, we decided that the only way to get answers would be to show up at the shop and surprise them. We had to do this 3 times to get answers and updates on our order. We were working with the general manager and the designer, and neither would communicate with us unless we ambushed them at the store. Finally, when we were told our vanity was ready there was an issue with bonding material for the countertop. They ended up re-doing the countertop 3 times, adding additional time. Then when the vanity was delivered it was damaged. There were big scrapes across the drawer and door panel. It took another 2 weeks for the panels to be replaced. At the end of the day, the vanity is nice, but the quality is very poor. There are spots where Gooder used some cleaner or oil on it, and it is impossible to remove. The overall design is lovely, but the hassle and frustration we endured over the lack of communication from Gooder's staff just wasn't worth it. read more

Gooder Supply - Damaged door panel upon delivery. - Kitchen & Bath Near Me - San Jose, California

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[[HIGHLIGHT]]Do you ever pick up a phone during the business hours? It is my 10th attempt over a month and it is frustrating.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No email response that was sent almost a month ago and no return call when it was promised.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One of the worst customer service experiences. So disappointing, AVA.[[ENDHIGHLIGHT]] read more

Excellent custom modern cabinet product, and the design service is great all the way through the process from design through post sale. I have built a house with kitchen, baths, flooring, fixtures with them from measurements to final product. It was beautiful and sold the home for sure. The results were amazing, and the prices are great. Their design service guides you through choosing product from cabinet to tile to slabs, faucets, appliances. The customer service is excellent, always. The products are high quality and design. Highly recommend. read more

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I love Gooder Supply's provide variety of products that fit in different types of my client's requirement, which fit in not only good quality material standards, but also within their budget at the time. [[HIGHLIGHT]]Customer service is also wonderful when I need help with the design and installation.[[ENDHIGHLIGHT]] I highly recommend to my friends and family to visit their store first before other places else. read more

We worked with Ava and Henderson to come up with these closets from scratch and we love the result. They were great to work with. They were very patient and accommodating throughout the whole process. Would recommend them to everyone. read more

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I've enjoyed working with Henderson throughout the years and have had a positive experience with Gooder. They have great value for top of the line products. I have not had to return a product once it was in my position so I cannot relate to some other reviews. Their staff are very helpful and I'll continue to frequent this business and I would definitely recommend them read more

Run and don't buy here! First they lured you into signing with them by saying the turn around time is 8 weeks while the fact is 8 months. Kitchen cabinets don't even have shelves inside, fillers are not properly given, and picture can say much more than words. 1.After merely 2 months of usage, the cabinet is cracked out due to their countertop's short length plus the low quality of their cabinet. 500 dollar ikea stands better than this 2k vanity. 2. Water never drain read more

Gooder Supply - Kitchen & Bath Near Me - San Jose, California

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Service was good before the sales. but then quickly went bad after the sales. It seems not possible to return items if you don't need anymore. Sales just ignore the ask and won't care. If return won't work, please communicate clearly instead of ignoring the ask. Also there is a lot of drama for the refund. Overall, the services after sales are bad and items are also expensive. I also feel they are not organized. There were mistakes here and there after pick up. Items are just missing or wrong. My sale person is Ava Jin. read more

It was a chance find while I was looking into a dealer for our remodel project & Hafele lighting. It turned out to be much more than that and I ended up ordering all our fixtures & faucets, including Hansgrohe shower & kitchen systems, smart bidets systems of Toto, custom shower glass doors, custom vanities, hardwood floor-Vellichor and more. Guys at Gooder are extremely knowledgable at what they sell and prompt in response as well as flexible in helping you out should there be an issue with your orders, materials, timeline & schedule. I have been dealing there with Richard and he's an awesome person to work with. I know that whatever I need, he will be there to help with right advise, will quote at a great price, and ensure the follows up and timely delivery. I have since sent a few friends & families there for their needs and none have come back disappointed. Highly recommended! read more

I'm a returning customer. I bought closet doors from this store last year and had a good experience. However, I feel like their customer service has changed a lot this year. It seems like the employees work on commission, so if the person who initially helped you isn't available, no one else is willing to assist. Additionally, it's been extremely difficult to get them to answer calls or emails. I really don't understand their approach to customer service. I strongly feel like they don't care about their customers. read more

Great products for my new bathroom! I'm pleased with my plumbing items, toilet, modern vanity lighting and linen cabinet. Richard helped with my order despite getting sick right after we had met. He has great recommendations and helped me to pick out good items for our new bathroom. He worked with me via email to get my items ordered for my bathroom remodel. I ordered a Toto toilet that is beautiful with no rim on the bottom. I got 2 new Grohe faucets, shower rain head, hands free shower, and linear drain. I also got 2 nice modern vanity lights that I love and just made the vanity with LED lights. I later ordered a linen bathroom closet that I love with tons of storage. All arrived on time except the vanity lights but it worked out since we were still waiting for the shower doors to arrive. My contractor recommended him to me. It was also nice since my contractor was able to pick up all the items and bring them to the job as well. The prices were reasonable and it was nice to do via email and order online. I love my new bathroom! read more

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We did our kitchen and bathroom remolding with almost everything (cabinets, tiles and fixtures) from Gooder Supply. [[HIGHLIGHT]]The whole process is fairly smooth.[[ENDHIGHLIGHT]] The price is competitive. The sales and designer are professional. [[HIGHLIGHT]]They are willing to go extra miles during the service: we wanted handless design for our cabinet and also wanted to keep the slick look. Our designer and sales updated multiple version of design for us and contacted Germany supplier to get the specific fixture for us.[[ENDHIGHLIGHT]] Our kitchen after remolding is really beautiful and functional. Their after sale service is good too. Unfortunately one of the Germany brand hardware that we used for push to open drawer was not working after one year. After I talked to our salesman, he helped me to contact the manufacturer and have a technician come to our house to replace it for free. [[HIGHLIGHT]]There is one thing that I wanted to point out is that sometimes their phones will never be picked up (guess they are too busy), so I have to email them with long contexts for descriptions.[[ENDHIGHLIGHT]] read more

Don't buy here, go to somewhere more professional and save yourself troubles. Here are the hard lessons we learnt: 1) They are not professionals. We ordered a window with Egress requirements clearly laid out in the quoting email, but we end up getting it (cost $1k) that don't meet Egress which lead to a failed inspection. To provide the full story, in our quote, we wrote: "6' * 6', sliding, egress, sound proof"; During consultation, we asked if we can change the design to XOX. They carelessly changed that without inform us that this will lead to a non-Egress window. When we are asked to sign off, they have no mention of this either. Windows is one of the items in your construction that you need to pay special attention as there are so many variation and requirements. A professional window/door company will ask for your design drawing and be extra careful with all the requirements. This place can't provide that professional service you are looking for. 2) Another example of unprofessionalism - We ordered a couple of skylights, they almost screwed us with the skylight high-profile/low-profile option when they recklessly recommend high-profile, reason is "people usually go with that one". Fortunately we did our own research afterwards and correct that before the items were delivered. 3) Customer service after-sale is bad. We contacted them hope to resolve this. The only option they gave is: re-order with an increased price and a 2 month waiting time, with an attitude of: any mistake is yours.. They won't own any of their mistake. Quote from their email: "It is not our responsibility to make sure all your windows meet egress requirements". read more

I purchased GAIA red series floor from them. The salesperson Isabel was very polite and keep me posted on the order status during the process. There was no surprise when my contractor pick the material up from their warehouse. And there was also no delay or surprise at all when I have to do a will call to the factory warehouse through them. They offer pretty competitive price and nice service, so why not give them a try? read more

Very helpful team. I got all my restroom parts here. They have the best discount on Newport brasss and DXV. and everyone is responsive and responsible. Highly recommend. I've been to different plumbing places by far they are the best. read more

Ning Zheng is an excellent senior advisor. She provided me with advice on a shower system, bath filler, and a Toto toilet. All items arrived on time. Now I'm delayed in the process and she was so helpful in helping me decide on the next course of action. I love her positivity and her excellent advice. Will definitely buy from her again! Oh by the way, the best prices around read more

Used to work with Henderson and Frank. Great people to work with. They can give great pricing for tile and kitchen cabinetry. Cheaper than tike shops in the area. Stop in and check their showroom out. read more

Gooder Supply was recommended by our contractor. We mainly worked with Ning who was wonderful with communication. They have a very nice tile selection and are a one stop shop. We bought white wavy tile for our bathroom for the kids' bathroom for a beach theme, high end Brizo black matte fixtures for our master bathroom, Dawn linear drains, and our tub/shower glass door. read more

Gooder Supply - a black faucet in a bathroom - Kitchen & Bath Near Me - San Jose, California

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Gooder Supply is definitely the place to get all of the plumbing fixtures, sinks, vanities, and tiles. They carry lots of high quality brands and the staff is incredibly helpful and knowledgeable. We have purchased many items from Gooder Supply for our bathroom remodel. We highly recommend Gooder supply. read more

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They're ok...but I mean, there are tones of other stores you can choose from.. The two starts is mainly for the customer service. It's hard to call into talk to someone since they only have one line. Also, my sales person kinda slows down the communication once i paid all item. meh read more

Ning is the perfect advisor if u r looking for any bath related product. I went in there not knowing a thing about what I want. She helped me pick up the best grohe plumping products- and a grohe bath filler and a Toto toilet and washlet. When I needed an inexpensive toilet for my daughters bath, she identified a 300.00 Toto! My daughter also decided to purchase all of her plumbing from Ning. We r so happy. Ning is responsive and friendly. I r always greeted with a smile. And what great prices! read more

Ning Zheng is an excellent senior advisor. She provided me with advice on a shower system, bath filler, and a Toto toilet. All items arrived on time. Now I'm delayed in the process and she was so helpful in helping me decide on the next course of action. I love her positivity and her excellent advice. Will definitely buy from her again! Oh by the way, the best prices here read more

My initial review was one star because they messed up somethings in the fit of vanity. But they stepped up, took responsibility and send someone to fix the issue. Impressed. And definitely the vanity and the countertop looks great, love how it turned out. read more

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We continue to get great service from Gooder Supply after our purchase were delivered. We are very impressed that Claire continue to provide us great service to get missing parts from TOTO. It is peace of mind that you are in good hands that Gooder Supply not only offering good price, but also great service. read more

poor service. Return one box of tile wait 4weeks Call them 5times Go there 3times Never go there again read more

I had my 3 bathroom remodeled recently and purchased almost all plumbing fixtures from Gooder Supply. The sales lady (Ava Jin) was very helpful along the process, from finding the right products that suit my needs to communicating with the manufacturer for replacement when we found some issues with the products. Ava is very responsive and diligent. It is needless to say that COVID has caused delay on every production line, but thanks to Ava's scheduling & communication skills and hard work, my project finished right on time. I would have given 5 stars to Gooder Supply for Ava's work, but have to minus 1 star due to the fact that the Grohe faucets I got had quite a few defects. Though Ava resolved all of them after all, the process is quite time consuming and stressful due to Grohe's hilarious return policy - "faucets cannot be returned after they are installed, even if they are leaky upon first use" - but, hey, how would you know if a faucet is defected/leaky without installing them! Other products I purchased from Gooder Supply had 0 issues though. Mentioning this just so that other customers will be aware of Grohe's bad customer service before making decisions. read more

Used them for several times, no issues at all. Last week I called to quote for the windows, a girl answered the phone, she request me to send her email, I did with all the measurements and requirements, never got the email back. read more

They don't have enough people to help. We wanted to do a kitchen remodel and waited for more than one hr in the store. Nobody came to help. Then We was told to send an email to get the estimate quote. The first email we got is from the store manager and told me he will give me a quote in the next day. But No. We tried to send emails again. It has been two weeks and got no reply. We also tried to call many times and nobody answered the phone. The customer service is so disappointing and I can feel it will be an issue if there's something wrong about the order - since they are so hard to reach read more

Do NOT buy anything from here. We had endless bad experience from here. First round, the staff gave a flawed design without considering the tile size need to match. After picked up the hundreds of tiles, we found out that they were a few boxes MISSING and 1 box BROKEN. They promise look it up but never followed up. Eventually they just refuse to refund. This was not the end. They also charge 25% of all returns with NO cap (not the general rule of max $75). We ordered thousands of dollars of tiles and end up paid almost a few hundred of $$$ just for returning. read more

We stumbled upon Gooder supply after visiting the Porcelanosa show room next store. Gooder's Prices are amazing and they offer a huge range of brands from low end to super high end. They were the only store from among the 10+ we visited that offered discounts on WOW tiles, a very high end tile brand. We ended up buying all of the tile, tile trims, lighting, medicine cabinets, range hood and more from Gooder. They price match sometimes as well. Also they had a generous return policy for tiles that were damaged in transit. read more

This store will make you feel good in a much better way than Home Depot or Lowes. Like really happy and satisfied that you've gotten some good s***t! Pros and cons of Gooder supply: 1. Pro: Excellent helpful staff. if you are a total newbie to the art of bathroom remodeling like moi, they will help you figure out what you need to get i.e. all the bits that go into a shower, into a hand held shower, all the bits that go into the wall of the shower; the drain, the elbow, the hair catcher, the decorative cover for the drain that I ended up not using, the wall tile vs the floor tile vs the floor of the shower tile etc.. 2. Pro: their showroom has some nice bathrooms set up with tile, glass, showers so that you can see the finished product. Their display of tile is also well done- the tiles are set on an angle so that you can stand at one end of the display case and look down the aisle to see the differences in tile. 3. Con: just a little con: they do not carry the tile - they have to order it for you. Sometimes this can take as long as 48-96 hours. so if you're in a rush, don't expect to get things right now. Same for frameless shower enclosures. You will need to bring them the measurements for the wall of the shower (once tile has been laid), then they will order the frameless glass and waiting time is another week, easy. 4. Con: when your tile comes, they give you a call. It takes some time, like 20-30 minutes, for them to figure out where in the back they have stored your tile. So be patient! 5. Tip: it was really busy in the store when I came in on a Friday afternoon. But the same store on a Monday morning or Thursday at noon is quiet. BTW Richard is great- very helpful. read more

We had visited to several showroom places for our 3 bathroom remodeling. Our contractor recommended Gooder. We found that it has of the better customer service in Santa Clara / San Jose among the many bathroom material places. Good quality product from many brands. Many items are in stock. Our rep Richard is extremely patient and attention to details He is highly organized, efficient, and knowledgeable. Many moving parts has to fit and match when together in a bathroom. Highly recommend you check them out. read more

Had my bathroom cabinets custom ordered almost two years ago.They are great quality, very well built and beautiful. Very happy with the purchase and service. read more