We worked with Lusso--and specifically with Ryan--on our kitchen cabinets for a home remodel. Their showroom displays made it easy to choose products and finishes. Ryan, our designer and PM, was professional throughout. He handled the 3D cabinet design efficiently and was very flexible when we needed changes. Communication was smooth, and we're thrilled with how our kitchen turned out. Hope to have the chance to work with Lusso and Ryan again! read more

If you are looking for new modern cabinets, this showroom is the place to go. Our contractor referred us to Lusso as part of our extensive remodeling project. We bought some beautiful cabinets to complement our kitchen customer service was A+. Personally, we did not have any issues with delivery, everything was received on time and according to plan. read more

This is a must visit especially if you want modern looks for your home. You'll be floored by the functionality that cabinets have now. They have really incredible designs on display for kitchens and bathrooms. Some things are very expensive but they have affordable options too. If you're there - make sure you go to the main entrance which doesn't have the door bell. Lusso has its own brand but they carry other brands too. Employees are asian and can speak mandarin or English. Excellent customer service !! read more

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This place is definitely our kind of place when it comes to upscale, high quality cabinets, and flooring. However, they lack in customer service. We were there, walking around, checking out their showroom; We asked a lady about a particular cabinet we were eyeing on and she barely gave us and info. and proceeded to sit down at her desk and put her head set on. read more

This show room might give you a nice impression, all of the employees seem to be nice. I had Carrie Gunn as my sales representative and she seems to be polite, professional.....Until there is a problem, TONS of problems. Words can't describe how awful my experience was with Carrie. Again, she was kind and listening to you as a client and you are almost convinced how reliable she seems to be UNTIL you have issues with/by her, then she would start acting like she did nothing wrong and ignore you(email, text, phone..) and eventually BLOCK your calls and DISAPPEAR even when the project is unfinished. That's exactly what happened to me. "Don't worry!", that's what she used to say very frequently, DO NOT trust her. Here is the some of the major things she messed up with my project( Believe it or not, I have many more). 1. Making mistakes on cabinets measurements       - measured 6" shorter than the actual dining area so cabinets had to readjust later. 1-2" different could happen but 6"?!        She admitted to this mistake and offered me some sort of discount, but she didn't credit back to my card I used for the payment originally, instead, she promised to mail her personal check to my address but it was NEVER delivered. She finally agreed to bring it in person several weeks later.     - She measured wrong for the upper cabinet(Floating shelves) area and I had to cut off my custom reclaimed shelves that I ordered exactly by her measurements.  What happened was that my Hood is 36" and Range is 30", so in order to make both of the piece to be center aligned, the upper cabinet had to be shorter than the lower cabinet, but she did both upper/lower cabinets exactly the same length. Hello?! You don't have to be a scientist to figure out you need to fill 6" gap, especially if you are selling those cabinets for a living.  BTW, there was absolutely NO APOLOGY from her about this ridiculously entry-level mistake.     -I wanted to get the specific microwave and trim kit so I asked her to check the size(cutout, outer size, I even provided the web page to see all info)prior to the purchase, she told me it'll be no problem to fit it to the cabinet. But after I purchased both, we found out that the trim was too wide for the cabinet (3" wider than the cabinet's outer)and she again didn't admit to her mistake and kept repeating, "It should be no problem". Obviously she didn't check the info I sent thoroughly enough.  So due to her "mistake", I had to contact the vendor directly to ask about rebuilding it again. It easily brought a 2-3wk pause for my project. 2. I called her several times to visit us so that she can take a look at the measurement mistake she made. She replied that she'll do that but after she ignored my numerous amounts of phone calls and texts, she decided to ghost me, instead of owning up to her mistakes and discussing with her client. 3. Lastly, blocked my calls and disappeared even though, she knew that I still had to get the quote of the last piece I was hoping to order and didn't even bother to send another representative to finish my project. How childish.  Yes, I agreed that we had lots of altercations(yelling!). Especially, when it was about cutting my custom shelves because of her mistake. What she said at the time was  "Go ahead, you can sue me, I have all paperworks with your signature on it!"  After this feud, we both apologized to each other and agreed to work on the issue to find a solution....then suddenly she's decided to be GONE, why? Simply because she knows what she did was wrong and doesn't want to be accused. Carrie was really UNTRUTHFUL and UNPROFESSIONAL . Even my contractor was shocked how irresponsible she is. You might have some issues with your customer and feel uncomfortable from time to time, but disappearing from an incomplete job is never the option if you're real pro, Obviously She is NOT, And ironically, she said she's THE MANAGER.  The last text I sent to her(it was read by her) was June 4th, 2020. It's June 25th, 2020 today. There was absolutely ZERO following up from her about my project or the last missing piece I was asking for the quote. If I could, I'd give five NEGATIVE stars to their service. Although, I'd lend them one positive star for the good quality cabinets. read more

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Is there a way to give negative stars? To summarize, my takeaway is that the commission-style nature of how LUSSO operates disincentivizes associates to invest time in or be responsive to customers with smaller projects, rather than other companies that want to help all customers regardless of budget 1) I have received ZERO phone calls or follow up emails from Lusso since my last email to YanChao asking her for a time to have a phone call re: the quartz slabs 2 weeks ago. It took them 10 days to respond to this Yelp review. Even though YanChao replied to our emails eventually, the responses came weeks later (visited showroom on May 12th and received a generic email without any price quotes of what we saw, followed up on May 25th asking for the exact tiles we looked at and prices, followed up again on June 1st with a reminder, got a response on June 3rd of the style of tile but no prices, so we realized we needed to go in the showroom if we wanted to get any price information whatsoever. From the time of our visit to the time of an email with the tile styles we looked at, that was 3+ weeks to get a non-response) TIP: Do not rely on them to tell you what you saw, write down everything you look at, take photos and ask for prices on the spot before leaving. We let them know we were on a tight schedule before I give birth. With other vendors, I get responses of price estimates within a few hours. Here's the info re: MSI Quartz slabs I was finally provided - the ranges are utterly unhelpful. How am I supposed to decide between the $600 slab or the $1500 slab if I don't know which design it refers to?! 112 x 26 $600 - $1500 108 x 42 $1000 - $2000 My emails requesting a follow up phone call and asking which price corresponds to which design went unanswered (no response to my last email from June 10th despite Cherry telling me YanChao would get back to us ASAP) and phone calls were not answered so we were forced to go with another vendor (Artistic Stone + Tile - they are AWESOME, had prices clearly displayed on all slabs and super transparent, turned around a quote + invoice in a few hours, did the install within a week) 3) We came with a detailed drawing of our bathroom and the square footage we needed we needed tile to cover the ground and shower wall. With other tile places, they sat down with us and guided us on which size tile is optimal (i.e. there's no point in paying for the large slabs if you need to cut down to fit) but Lusso went straight for the largest, most expensive slab even though it would need to be cut into many smaller slabs based on our dimensions. Lusso brands itself as a design + construction consultancy but then says its the customer responsibility to know exactly how tiles should be placed / designed / optimized? You'll get better service from Home Depot. 4) Re: Pricing - here's where I take the greatest issue with as we were charged nearly 2x (82% to be exact) for a large slab which we are unable to use and would need to cut down into much smaller pieces. LUSSO did not tell us they have smaller slabs that would work - thus taking the commission on the larger slabs (we had to do research on our own online to understand the smaller slabs). Please see the photo attached with the calculations of how much more we were upsold - according to the rates, we were paying 82% more NOT .82% more, or hundreds of dollars for tile that would need to be cut anyways. Obviously we've had an unpleasant experience but rather than offering to make this up to us (phone call, personal response, discount) the owner responded with a defensive response. I'm getting the tile installed this week so will post an update if we have issues with pickup or returning the excess. read more

We are so lucky Stacey was recommended to us by our contractor. We did a total house remodel and needed custom cabinets for our kitchen. We knew this would be a large portion of our budget so we wanted to make sure we got exactly what we wanted. As you can imagine during this process we worked with a lot of different vendors and Stacey was by far the best to work with. Stacey did a great job listening to what we needed and was able to build the exact cabinets we wanted. She is extremely knowledgeable and knows what she is doing. She was patient when explaining all the different options we had and we had tons of questions. She made sure the choices we made we would be happy with. Throughout the whole process there was only one time we didn't take her advice and we wish we did! We got beautiful cabinets that fit our new kitchen perfectly. The Crystal cabinets are top of the line. She worked within our budget and was great at communicating. We were having a hard time finding the right tile for one of our bathrooms and she was able to help us find that as well at Lusso. A complete house remodel is scary, and expensive. We are very happy we went with Stacey she made the process enjoyable and we are beyond happy with the results. read more

Ana Garcia is fabulous!!! She knows her stuff!!! I'm not that tall and didn't know that short people shouldn't have their feet hanging to far from the ground.. she also gave the best suggestions on how to bring different pieces together.. SHE IS AWESOME!! THANK YOU ANA! BEST BIRTHDAY AND MOTHER'S DAY EVER!! read more

I have been shopping at many stores for my remodeling needs until friend recommended me to visit Lusso. They not only have unique, high quality products at reasonable price, there are also high-end product lines. This is a young company and selections keep growing based on customer feedback. They also provide design services. I bought engineering hardwood floor for my whole house and large format tile for my kitchen&bar wall. My contractor likes the quality and the results speak for themselves. Leon took care of my sales and customer service so I only have one person to deal with. He has been prompt and easy to work with. This place is highly recommended. read more

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Are you a Dwell and/or Houzz junkie? Do you hate the idea of having to go to S.F. or L.A. for beautiful modern kitchen and bath design? Went here to look at cabinet handles at my wife's invitation. As soon as I set foot in the door, I realized this is the place we should have visited all along for all kitchen cabinet design (instead of unwisely settling for a Morgan Hill-local outfit - more on that place in a future, very unsatisfied review). I see all the nightmare reviews from paying customers about post-sale service, etc.. They remind me of many of the complaints we had about our kitchen designer, and I am only giving 5 stars here for a narrow reason. If your designer with limited experience or imagination or both is struggling to get you that modern look you're after, go on a field trip to Lusso to enlighten and/or shame them (if they've been insisting that what you wanted "can't be done") into upping their game. Thank you, Lusso. You are an existence proof that those things we all see in the magazines aren't just photoshopped but can actually be had (and look and feel awesome). read more

We recently got tiles from Lusso to remodel our two bathrooms. We really loved them. Their tiles are very reasonably priced and look very elegant and modern. The quality is also top notch. They have very good customer service. Their designer offered free design advices and were always available to answer additional questions. We had a very pleasant and smooth experience. Their tubs are made with matte stone and look very luxurious. We would've got their tubs too if our bathroom is a little bigger. read more

Lusso - Matte Light grey textured tile from floor to wall - Kitchen & Bath Near Me - San Jose, California

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Lusso has one of the best show rooms for highend cabinet in bay area. Our families was wow'ed by their demo units many times and wanted those to be in our home. The overall design has a lot of artistic taste and impressive details. And they also constantly evolve to new high levels by adopting new design trends and technologies. The owner Hao and staff are very professional and friendly to talk to. We learned so much about the design trends and various tips in this market from them! And when we worked on our home design, our designer Chelsea has impressed us with really cool ideas and excellent sense of design. Among all the highend stores we visited for our new home construction, Lusso offers the best presentation and design, with top notch brands and very reasonable pricing! read more

Perhaps it is because we are looking for pre-made cabinets which are not much profitable, the designer there is not that responsive and after after answering several questions she decided to not respond to my email any more. I guess they only want to serve people who are looking for semi-custom or custom cabinets. read more

Stopped in here with my husband mid-COVID to look at their tiles. We have been here previously and their showroom promotes a "high-end" look and pricing does reflect that. However, they also have some economical options for flooring and sale items. Despite having the name "LUSSO", I would say this is another Chinese company but quality does appear to be a bit better than their neighboring competitor, KZ. Their pricing will reflect that, so it's up to your budget. We came here to look at bathroom tiles and they have a plethora of options. You can't help but fall in love with their showroom. Cherry helped us on our order and she was great. We ended up getting some 24x48 tiles, shower floor tiles, and a vanity. Cherry answered all our questions immediately, and was very quick to respond to us out-of-office. However, the highlight of our purchase was definitely the pick-up. The guys working the warehouse are super cool, responsible, and helpful. They were just GREAT guys and unfortunately, I didn't get their names. Unlike some of the reviews here, I haven't had any issues with my purchase so far but will update if it happens. read more

I walked in needing help and couldn't even find anyone to greet me! I sat near the reception desk for a while, and then started wandering around, hoping to find somebody who could help. I left... read more

We remodeled our bathroom with Lusso tiles, vanities and polystone top. Lusso's products are elegant, high quality, and very good price. We checked out dozens of stores in Bay area, and liked Lusso the best. They display fewer but carefully selected high-end tiles, and we immediately loves one of styles. Their designers are fantastic, very nice and friendly and helpful. No store at Bay area provides similar service like in Lusso. Linlin helps us draw a design that layouts 18*36 tiles beautifully. She also helped us customize the cabinets to size of our bath and the location of the water pipes, that saves a lot of labor of our contractor to move the pipes. We're very satisfied with the appearance of our new master bath. We have moved in for 3 months, and so far the products are great. Their new store now have more products on display and new stylish bathtubs, and I want to buy it next time when we have more space :) read more

Lusso - Remodeled bathroom with lusso tiles and vanity - Kitchen & Bath Near Me - San Jose, California

Well this was an interesting stop. The lady that helped us spoke so low we couldn't even hear her. Wasn't very helpful when we ask questions hoping that we can bounce off of her own ideas. The showroom seemed updated but customer service was not helpful read more

I bought kitchen cabinets and engineering wood floors from Lusso, both are of great quality with fashionable style. The salesperson I worked with is Baijia and I highly recommend her. She is quite knowledgeable in their products and she has a fashionable sense of design. Better still, she works cross functionally with the factory and the installation technicians to deliver high-class cabinets installed right. There may be installation problems with Lusso cabinets and expect delay in solving those problems. However, Baijia and their team try to fix all those problems one by one with high standards. read more

Got our engineered wood flooring and tiles at Lusso, the product quality is great as well as their customer service. They are not only providing the products and also give customers helpful design consultation and inspiration. They could also give ideas about how to choose base board, grout color, trimmer etc. to match their products. Highly recommend someone who is looking for flooring, tiles with high quality, reasonable pricing and good custom service. read more

Lusso - Kitchen & Bath Near Me - San Jose, California

I highly recommend this place. I recently remodeled my kitchen and purchased some Alice shaker style cabinetsfrom Lusso. The overall experience is pretty slick. Carrie from Lusso designed the cabinet layout and iterated the design to accord my requirements multiple times with great patience. The cabinet also looks good, even the shaker one has a quite modern look which I prefer. read more

Lusso - Kitchen & Bath Near Me - San Jose, California

I am working on my small invetment property remodeling and my contractor suggested me to go K-Z for kitchen cabinets. I saw this store has "tile/hardwood/kitchen/bath" when I was drving to K-Z near Montegue and Oakland Rd. The showroom was not very ready when I got there but still have many selections. Not like other stores' sales, they got real designers! I got my design in slightly less than 30 minutes wait. And I compared the price for similar european shaker cabinets, and Lusso gives the best price on the market. Delivery was about 10 days and my contractor told me the quality is good. Considering my limited budget, I think this store gives me a decent results. read more

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We spent a great deal of money there, buying what we hoped would be high quality bathroom vanities, cabinets and sinks. They sent the wrong vanity, not the finish we ordered. They replaced it. But it took 2 weeks longer than they said, this while our construction was going on. Then, when we opened the sink, we found no faucet hole had been drilled, even though the box clearly indicated that a faucet hole had been in the order. We were told that "All our sinks are like that now, it has to be done by your contractor on site." This was not what we ordered, nor what we paid for. All in all, I cannot recommend them. We have been extremely disappointed. read more

Five big stars for Carrie! Carrie is super patient and knowledgeable. I had anticipated designing cabinets for our kitchen remodel to be a huge headache but Carrie made the whole process a breeze. She was also very responsive and really accommodating to all of our various requests throughout the order. We even had to change the size of our island cabinets just 2 weeks before it was supposed to arrive and it was no issue at all. She really went above and beyond for us. Our Alice cabinets are absolutely beautiful and I'm very happy with them. All thanks to Carrie :) Be sure to ask for her! read more

I bought the kitchen cabinets at Lusso and I found my favorite wood style here and only here! Carrie helped me to design my kitchen and I like it very much! Love my kitchen!!! read more

Lusso - Kitchen & Bath Near Me - San Jose, California

We purchased our tiles and vanities at Lusso. And we may purchase more here :) The custom service, quality of product and price are among the best I saw in bay area. If you are shopping for your new home, definitely recommend checking Lusso out! read more

I don't know how this business got all 5 stars review anyways. For my customer of the home remodeling project, the sales mess up almost everything. First the kitchen measurements they provided, then the bathroom tiles quantities, then I have to stop because the pandemic shelter in place. Now I got the tile and trying to finish everything up, something came up again. They vanity they made such a nightmare, not following America standards. The back of drawer to the wall only 1.5 inch. Who designed this piece of junk. The standard water valve is 2 inch long. This case I have to bring the valve in the wall to finish it and it's not under the code. I'm so pissed off their unprofessional service, if I could give negative, I'll do it. Really "beyond imagination " read more

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Carrie is the best interior designer, who we worked with on kitchen cabinets/bathroom kitchen design. She is hard working, responsive and always gives honest feedback about all product lines. If you need to buy tile/engineering wood floor/kitchen cabinets/bathtubs, go to Lusso and talk to Carrie Guan! read more

I was shopping around since last month for remolding of my kitchen and bathroom. Got a referral from my coworker at Google about the new store of Lusso so I decided to give it a shot during lunch break. It turns out Lusso is a new company with various option of tiles and hard flooring, it also has a great selection of stone resin bath products! The sales guy, Qi is a funny guy who was indeed very helpful by offering much info about the character of their product materials! My contractor just picked up the tile today and he is surprised about the quality of tile. Hopefully, my remodeling work can be done by end of May. Highly recommend if you are in the market and in need of picking a high- quality product with a great discount during their soft opening. Good luck read more

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If you're looking for the best selection in bath, kitchen and flooring, Lusso is second to none. The customer service is top notch. Lusso designers are extremely knowledgeable, patient, detailed and responsive. Overall, awesome designs, endless inspiration, and I highly recommend Lusso if you are thinking of remodel. read more

We worked with designer Cherry who we really liked but she has left. It did made things complicated since replacement parts took over a month in co-ordination. Cabinets look really great and customer service was good when we had issues in some of the cabinets(missing shelves, finish issue in one of the doors). I liked the finish on darker cabinets, white one not so much when you look closely. But they still do look nice. One thing I wasn't a big fan of was the plastic toe-kick stands, but no issues so far. Good pricing read more

Lusso - kitchen - Kitchen & Bath Near Me - San Jose, California

This is a contemporary design warehouse store that is similar to Porcelanosa but more affordable. Their staff are super nice and the store is very well designed. I ended up buying my marble chevron tiles from them and can't wait to install it! Pro tip: come on the weekdays. It's great that they're open on weekends because many places aren't, but there are many other customers. My first impression a month ago was that they were understaffed but after talking to the owners, I learned that they are a new business that evolved from a design-build firm. No wonder their designs are so beautiful. Apparently, they're staffing up to meet the weekend demand. I came today (Monday) to pay and pick up my tiles. I was in and out of there within 15 minutes! Really nice people. I would recommend them to my friends. read more

Lusso - Kitchen & Bath Near Me - San Jose, California

Honestly I don't even want to spend too much time reviewing this place. It was such a disappointing and unprofessional experience. Bad communication and unwillingness to further discuss when there're problems. They sound enthusiastic and helpful at first until you pay and they call the job done by delivering your cabinet. When there were issues with the product they don't care to know, discuss or provide suggestions. They simply play mia at that point. Horrible experience and don't let their fancy showroom lure you into this. I will pay my buck to some other cabinet provider with better service. read more

Huge thanks to Yanchao Sun for helping us throughout the remodeling project. She is super professional and very patient. She helped us designed our kitchen - the cabinets and tiles are stunning and we are very happy with them. Yanchao is also great with colors - the ones she recommended really brighten up our living room. It was wonderful working with Yanchao, highly recommended! read more

After shopping around many stores in Bay Area , we bought our wall tile and floor tile from lusso group. What differentiate them from other store we visited was their large selection of modern design with very reasonable price. The staff are supper friendly and helpful, many of them have design background, so they can offer professional advice. We were having some back and forth with the choices , they were very patient with us all the way, and make sure we get the result we want. Looking back, remodeling can be a stressful process, Lusso group is definitely a highlight of the whole experience . read more

We are doing a whole house remodel and purchased engineered hardwood floors from Lusso. We worked with Chelsea who provided great customer service by helping us select our flooring, getting us samples to take to the project site, and giving us a very fair price on the wide plank European Oak flooring we ended up choosing for our house. She was easy to communicate with and followed up with us regularly as we made our decision. We have not yet installed the floors but I will update this review once they are installed. The store itself is big and elegant with beautiful displays. The cabinetry and finishes all appear to be high quality. Lusso's prices are also very competitive compared to other high end stores we visited before going with Lusso. I definitely recommend this store. read more

Five big stars for Ms. Yanchao Sun ! During our whole house remodel, she helped us with kitchen cabinet design, choose floor, choose tile and even LED lighting. She is very patient and detail oriented. Each time we spent several hours to discuss the detail design of cabinets and she never showed any impatience . Every time I have question and requests, she was always able to response me promptly. I can say overall I met with Yaochao dozens of times for the whole remodel period. She's always accountable! We purchased Crystal Cabinet Current line, and Goya tile/show pan , also backsplash with her. They are all in good value and quality. We are very satisfied with the effet after installation. She made our tile order process easy and smooth. Also she made it super easy for the return of unused tile/show pan. Thanks very much Yaochao! read more

Yanchao Sun helped us very patiently throughout the process and very professionally help us with all the choices. She is a trained interior designer and has very good taste and provided us with helpful suggestions. The owner and founder Chen Hao is also very knowledgeable and honest with his feedback. We visited a few of his active projects and got a lot of good ideas along the way. Lusso is definitely an up and coming store for all the interior design needs. read more

We purchased our kitchen cabinets and back splash here and we really like them! They have a wide range of selections and we finally decided to go with the Alice brand. Our designer, Yanchao was really helpful and responsible. She helped us revised the design multiple times to meet our needs. She also made sure the design fit our kitchen and double check the size very carefully. I highly recommend Lusso and Yanchao if you want to get your dream kitchen. read more

Lusso - Kitchen cabinets - Kitchen & Bath Near Me - San Jose, California

Great selection. Great people. Great service. Great installation. Look how flush the wall is. Enough said. read more

Lusso - Kitchen & Bath Near Me - San Jose, California

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In the end of the day, i am happy with my selections, but my experience with them was not the best. There was delays in my order which i was not ready for them, and some of my tiles arrived cracked, but the representative handle it quickly. read more