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Lusso

4.4 (61 reviews)
Closed 9:00 am - 6:00 pm
Updated 2 months ago

Services - Lusso

Custom cabinet construction

Home interior design

Partial home interior design

Lusso Photos

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My custom reclaimed wood had be chopped because of Carrie's measurement mistake.
Takae F.

This show room might give you a nice impression, all of the employees seem to be nice. I had Carrie Gunn as my sales representative and she seems to be polite, professional.....Until there is a problem, TONS of problems. Words can't describe how awful my experience was with Carrie. Again, she was kind and listening to you as a client and you are almost convinced how reliable she seems to be UNTIL you have issues with/by her, then she would start acting like she did nothing wrong and ignore you(email, text, phone..) and eventually BLOCK your calls and DISAPPEAR even when the project is unfinished. That's exactly what happened to me. "Don't worry!", that's what she used to say very frequently, DO NOT trust her. Here is the some of the major things she messed up with my project( Believe it or not, I have many more). 1. Making mistakes on cabinets measurements       - measured 6" shorter than the actual dining area so cabinets had to readjust later. 1-2" different could happen but 6"?!        She admitted to this mistake and offered me some sort of discount, but she didn't credit back to my card I used for the payment originally, instead, she promised to mail her personal check to my address but it was NEVER delivered. She finally agreed to bring it in person several weeks later.     - She measured wrong for the upper cabinet(Floating shelves) area and I had to cut off my custom reclaimed shelves that I ordered exactly by her measurements.  What happened was that my Hood is 36" and Range is 30", so in order to make both of the piece to be center aligned, the upper cabinet had to be shorter than the lower cabinet, but she did both upper/lower cabinets exactly the same length. Hello?! You don't have to be a scientist to figure out you need to fill 6" gap, especially if you are selling those cabinets for a living.  BTW, there was absolutely NO APOLOGY from her about this ridiculously entry-level mistake.     -I wanted to get the specific microwave and trim kit so I asked her to check the size(cutout, outer size, I even provided the web page to see all info)prior to the purchase, she told me it'll be no problem to fit it to the cabinet. But after I purchased both, we found out that the trim was too wide for the cabinet (3" wider than the cabinet's outer)and she again didn't admit to her mistake and kept repeating, "It should be no problem". Obviously she didn't check the info I sent thoroughly enough.  So due to her "mistake", I had to contact the vendor directly to ask about rebuilding it again. It easily brought a 2-3wk pause for my project. 2. I called her several times to visit us so that she can take a look at the measurement mistake she made. She replied that she'll do that but after she ignored my numerous amounts of phone calls and texts, she decided to ghost me, instead of owning up to her mistakes and discussing with her client. 3. Lastly, blocked my calls and disappeared even though, she knew that I still had to get the quote of the last piece I was hoping to order and didn't even bother to send another representative to finish my project. How childish.  Yes, I agreed that we had lots of altercations(yelling!). Especially, when it was about cutting my custom shelves because of her mistake. What she said at the time was  "Go ahead, you can sue me, I have all paperworks with your signature on it!"  After this feud, we both apologized to each other and agreed to work on the issue to find a solution....then suddenly she's decided to be GONE, why? Simply because she knows what she did was wrong and doesn't want to be accused. Carrie was really UNTRUTHFUL and UNPROFESSIONAL . Even my contractor was shocked how irresponsible she is. You might have some issues with your customer and feel uncomfortable from time to time, but disappearing from an incomplete job is never the option if you're real pro, Obviously She is NOT, And ironically, she said she's THE MANAGER.  The last text I sent to her(it was read by her) was June 4th, 2020. It's June 25th, 2020 today. There was absolutely ZERO following up from her about my project or the last missing piece I was asking for the quote. If I could, I'd give five NEGATIVE stars to their service. Although, I'd lend them one positive star for the good quality cabinets.

Sean H.

I have been shopping at many stores for my remodeling needs until friend recommended me to visit Lusso. They not only have unique, high quality products at reasonable price, there are also high-end product lines. This is a young company and selections keep growing based on customer feedback. They also provide design services. I bought engineering hardwood floor for my whole house and large format tile for my kitchen&bar wall. My contractor likes the quality and the results speak for themselves. Leon took care of my sales and customer service so I only have one person to deal with. He has been prompt and easy to work with. This place is highly recommended.

Matte Light grey textured tile from floor to wall
Nancy Xinyi J.

We recently got tiles from Lusso to remodel our two bathrooms. We really loved them. Their tiles are very reasonably priced and look very elegant and modern. The quality is also top notch. They have very good customer service. Their designer offered free design advices and were always available to answer additional questions. We had a very pleasant and smooth experience. Their tubs are made with matte stone and look very luxurious. We would've got their tubs too if our bathroom is a little bigger.

Remodeled bathroom with lusso tiles and vanity
Qiumin X.

We remodeled our bathroom with Lusso tiles, vanities and polystone top. Lusso's products are elegant, high quality, and very good price. We checked out dozens of stores in Bay area, and liked Lusso the best. They display fewer but carefully selected high-end tiles, and we immediately loves one of styles. Their designers are fantastic, very nice and friendly and helpful. No store at Bay area provides similar service like in Lusso. Linlin helps us draw a design that layouts 18*36 tiles beautifully. She also helped us customize the cabinets to size of our bath and the location of the water pipes, that saves a lot of labor of our contractor to move the pipes. We're very satisfied with the appearance of our new master bath. We have moved in for 3 months, and so far the products are great. Their new store now have more products on display and new stylish bathtubs, and I want to buy it next time when we have more space :)

Zixuan W.

Got our engineered wood flooring and tiles at Lusso, the product quality is great as well as their customer service. They are not only providing the products and also give customers helpful design consultation and inspiration. They could also give ideas about how to choose base board, grout color, trimmer etc. to match their products. Highly recommend someone who is looking for flooring, tiles with high quality, reasonable pricing and good custom service.

D. L.

I highly recommend this place. I recently remodeled my kitchen and purchased some Alice shaker style cabinetsfrom Lusso. The overall experience is pretty slick. Carrie from Lusso designed the cabinet layout and iterated the design to accord my requirements multiple times with great patience. The cabinet also looks good, even the shaker one has a quite modern look which I prefer.

White european shaker, not finished yet but I like it a lot
Xiguang C.

I am working on my small invetment property remodeling and my contractor suggested me to go K-Z for kitchen cabinets. I saw this store has "tile/hardwood/kitchen/bath" when I was drving to K-Z near Montegue and Oakland Rd. The showroom was not very ready when I got there but still have many selections. Not like other stores' sales, they got real designers! I got my design in slightly less than 30 minutes wait. And I compared the price for similar european shaker cabinets, and Lusso gives the best price on the market. Delivery was about 10 days and my contractor told me the quality is good. Considering my limited budget, I think this store gives me a decent results.

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Ask the Community - Lusso

Does Lusso accept credit card payments?

Yes, we do.

Is there a showroom here to look at different bath and kitchen styles and layouts?

Welcome to Lusso Group. We have cabinets brands in different price range. such as Alice/Fabuwood/Belmont/Kitchen craft/Europa/Bauformat/Lusso/Crystal/BT45.… Read more

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Review Highlights - Lusso

I worked with Carrie on a few projects and had a great experience, she is very professional and helpful.

Mentioned in 10 reviews

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KZ Kitchen Cabinet & Stone - cabinet

KZ Kitchen Cabinet & Stone

(167 reviews)

Great one-stop shop for a kitchen remodel. We did both our cabinets and quartz countertops here…read more Having everything sourced from one place made the color matching so much easier. The cabinets arrived exactly as described, and the stone fabrication was precise. There were a few minor hiccups with communication during the scheduling phase, but the final result is a beautiful, functional kitchen that didn't break the bank. I needed a kitchen refresh on the right timeline, and KZ Kitchen really delivered. Their stock availability is impressive--I was able to get my cabinets much faster than the 8-12 week lead times I was quoted elsewhere. The plywood construction feels sturdy, and the finish is clean. Shoutout to Vikki Wang for being straight to the point and helping me get my order processed quickly. If you want a 'no-fluff' experience that respects your schedule, this is the place.

We were shopping for closet organizers for our remodeled home and visited several big-box retailers…read moreas well as online stores. After visiting this store, we were very impressed and satisfied with both the products and service. Their closet organizer systems offer great value, and the designer was experienced, knowledgeable, and very helpful throughout the process. We simply provided the dimensions and shared our expectations for each of our four closets, and they created designs that matched our needs perfectly. We are very happy with both the final designs and the quality of the products. Highly recommended!

Pacific Home Decor

Pacific Home Decor

(120 reviews)

North San Jose

My contractor sent me here to look for a vanity. The vanities here are much nicer and more stylish…read morethan what you can find at Home Depot or Lowe's. This store pretty much has all their vanities on display so you can see the different wood finishes and size options, which ones come with a sink and which ones have a separate sink. The prices are great compared to other custom vanity places. The store is huge and seems overwhelming. They carry a lot of products for your kitchen, bathroom and other rooms in your home. Since I was focused only on purchasing a vanity, I tried my best not to look at all the other products they carry, such as floor tiles, wood floors, bathroom tiles, shower fixtures, toilets, mirrors, shower doors, etc. So much to look at!! Richard helped me with my questions. He was knowledgeable and patient. He showed me comparable products around the floor then put my order together. Most items are in stock! That's great!! No need to wait for delivery. What I like about PHD is that I can purchase my products and my contractor can pick them up. I don't have to haul a vanity in my tiny car. Returns have a restocking fee. Make sure you like what you're getting.

PHD is a great showroom to work with. I'm a designer and collaborate with them regularly, and the…read moreexperience has been consistently positive. Special thanks to Erica -- she specializes in kitchens and is truly amazing. She's professional, helpful, very service-oriented, and always knows how to guide the process the right way. Honestly, a big part of why the experience is so good is because of Erica. Highly recommend working with her and the PHD team.

Kitchen Reface Depot

Kitchen Reface Depot

(381 reviews)

$$

North San Jose

My experience with Kitchen Reface Depot was amazing. I was originally planning to have my kitchen…read moreupgraded by a local Contractor, but changed my mind once I spoke with Paul. It was evident that he was a seasoned cabinet maker, as he was attentive and listened closely to my needs. He offered different options, without pressure and was patient as I made my decisions. The quote from KRD was far more reasonable than others, especially considering the cabinet doors were to be made from high-quality wood by an experienced professional. Paul explained the process, clarifying that he worked very closely with an experienced stone fabricator, plumber and electrician. I was a bit hesitant at first because there were so many moving parts, but was more than impressed with how seamless the communication was amongst them. Both Paul and the stone fabricator, Ishmael, reassured me that they would guide me through each step and answer any questions I might have. It took only one week from demo of my old tile countertop to move forward with installation of several new cabinet boxes, and a new stone countertop. After a few weeks, the last step was install of the new cabinet doors... Which were beautiful. Andrew and Luis worked tirelessly to mount the doors and facing. Their work was impeccable and they were extremely detailed oriented. I was very happy to see that they took their time, rather than rush through each step. They were respectful of me and my home, and I greatly appreciate that. I am extremely happy that I decided to go with Kitchen Reface Depot. I absolutely love my new kitchen. The whole team was such a pleasure to work with and I highly recommend them.

I highly recommend Kitchen Reface Depot! Paul and his team custom made our kitchen cabinets and new…read moreshelving, cabinets and mantle for our fireplace. I didn't have much of an idea of what I wanted, this being my first renovation, but Paul and Kennedy took the time to help me figure it out. The showroom is great, as you can see things in the flesh to help make decisions. Paul is so detail oriented which is exactly what you want for this process. Paul spent time and effort to coordinate with my contractor to make sure everything went as planned. The end product was high quality and when something wasn't quite level, Paul didn't hesitate to have someone come back to fix it. I'm so happy with all the work KRD completed and it was such a pleasure working with them!

Wise Builders - Kitchen remodel

Wise Builders

(277 reviews)

North San Jose

We had an excellent experience with Daniel from Wise Builders on our kitchen remodel. From the…read moreinitial consultation through completion, their team was professional, organized, and easy to work with. Communication was clear and consistent, so we always knew what was happening and what to expect next. The craftsmanship and attention to detail really stood out -- from the cabinetry and countertops to the finishes and overall layout. The crew was respectful of our home, kept the job site clean, and stayed on schedule as much as possible. Any questions or small adjustments were handled quickly and professionally. The final result exceeded our expectations, and our kitchen looks and functions better than we imagined. We would absolutely recommend Wise Builders to anyone considering a kitchen remodel and would gladly work with them again!

The one bathroom in our 1918 house was in serious need of an upgrade. We chose WISE because they…read morewould hold my hand through the design and build process. All prior interior work in our house had been done by handyman. I really appreciated the communication from our project manager Marc. He created a WhatsApp chat with me and the incredible designer Jocelyn. They were both consistently responsive to any of my questions or concerns -- and opened my mind to design options. Jocelyn spent time in our home, drafted plans, took me shopping, and sourced all the fixtures. From her spreadsheet I was able to find less expensive options for some items. I appreciated the input and control I had on these expenses. Since we needed to move out, I had a tight timeline for the project -- mid October until Thanksgiving. Marc and the team did their best despite City of San Jose delays with inspections. We were able to move back in before the final inspection. Every member of the team was kind and courteous. Marc also did a great job working with the window vendor that specializes in older homes. I'm rating the experience a 4.5 out of 5 for two reasons. I was disappointed that the medicine cabinet, switch plates, and hooks were initially installed unevenly (it was corrected). I expected more attention to detail. And I was disappointed in the wear & tear that happened on my wood floors as well as the overall dust in my dining room. I was warned that things would get dusty -- but didn't understand the extent and would have packed away more things. WISE offers lots of support with design -- they could also offer as part of their package a full cleaning! I offer this feedback to help others calibrate their expectations. Overall it was a positive experience. I waited several months to post this review until I returned from travel and could see how things were settling after regular use. I'm loving the new bathroom and recommend WISE.

Golden Touch-Up

Golden Touch-Up

(19 reviews)

My tub was in need of some much needed attention, especially for a rusty spot by the drain. Azamat…read morealmost immediately responded and did an incredible job refinishing it and fixing the rusted area. He was very friendly and communicated everything very clearly with what he was going to do. When completed, he immediately followed up on what was and wasn't covered under the warranty and how best to clean it. I can't believe it's the same tub I have already referred him to three friends who are also looking for someone to do some refinishing work at their homes. Thanks, Azamat! I

If you are here on yelp researching reliable, hard working, efficient cabinet painting for a…read morereasonable price, then you really need to stop looking and hire Azamat of Golden Touch up. He worked at our new home a few weeks ago and completely transformed the look of our space and we are extremely happy with the outcome. He has all the materials needed to keep your space clean and covered as well as all the tools necessary to paint; you just provide the actual paint itself. We were so impressed with what he was able to do with cabinets that we asked him if he could paint our exterior garage door and exterior doors and he happily obliged and did a great job- man of many talents! He takes his time and ensures everything is exactly how you want it and will check in with you to make sure you are happy with the progress. Definitely do not hesitate when hiring Azamat- you will NOT be disappointed. He takes pride in his work and it shows!

Lusso - kitchenandbath - Updated May 2026

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