So stop 2 on our mirror quest. Spoiler alert they did not have what we needed. But the store was fun to walk around. They have a vast selection and it is spread out over a huge area. The sales people were friendly but unobtrusive and reminded me of Room and Board. They had a decent amount of parking and they are located right off the freeway. read more

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This was my second time going to Thai furniture store and the first time was 9.5 years ago and I kept that loveseat and chaise until I just moved. So I needed new furniture for this new house, so I figured this was the best place to get some ideas.... Little did I know that we'd end up buying a sectional and sofa! Haha There's also a back sale room with last seasons things on sale for a discounted rate. That area is not air conditioned, so be careful back there, one could definitely overheat on a hot summer day! Both pieces we wanted were on sale, so it was a great deal and the only thing I was upset about was the fact that the 5 piece sectional was available, but only 2 of the 5 pieces were in the store. I had to call back and due to the fact their shipping containers are coming in from Vietnam, we bought our furniture in the middle of July and we won't get the sectional until 10/15! On top of that, I misunderstood the gentleman I was placing the back order form and I thought I wouldn't be charged until all 5 pieces were available, that was not the case...... I was charged for the 5 piece sectional as well as the sofa upfront. Which was fine, but now having to be patient and actually WAIT for our sectional to arrive is a bit annoying- especially since e I already paid for it back in July. Overall, I wouldn't mind shopping here again and I never needed that extra stain protection on my Ashley Furniture, so I'm sure we'll be okay now that we have a leather pieces. Yet- being charged for a sectional and then waiting 3 months to receive it AND having to pay an extra $100 shipping surcharge s ms a bit annoying, considering the store was the one that didn't have the item available- unless we wanted to buy the floor model hahaha read more

Living Spaces - My Living Spaces love seat & Chaise by Ashley Furniture- 9 years later! It held up! Hee - Furniture Stores Near Me - Fremont, California

We ordered a bunk bed on their website but the actual bunk bed delivered doesn't have the shelves as pictured on their website. I called and spoke to the Manager on Duty at the Fremont Store, Aman, who was absolutely unhelpful and just kept repeating that the picture on the website is wrong so I should somehow just be happy with what I got. What is the point of having pictures and advertising something for sale on the website if it isn't even accurate. I asked to escalate the issue to higher management because "The picture on the website is wrong" is not an acceptable solution and of course the General Manager is conveniently on vacation. It is next to impossible to talk to a human on their website and it doesn't seem like they even have an email We have purchased from this location for the 3rd time and will not look at Living Spaces again. read more

Living Spaces - Actual Item - Furniture Stores Near Me - Fremont, California

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I felt strange in this space. It was difficult to describe. I felt like I just wanted to go deeper and deeper. Searching for something or someone that I knew existed, yet knew that I would never find. I couldn't describe it. It was as if I were trying to describe something I had never seen before. The further into it's depths I went, the more it made me feel alive. This space was alive. It was living. This Living Space has no end, and no beginning. Just me. And me in it's space. Living. Forever. read more

Living Spaces - Furniture Stores Near Me - Fremont, California

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### 1-Star Review -- Extremely Frustrating Customer Service Experience I have been trying to contact Living Spaces customer service for **over a week regarding a defective sofa I purchased**, and the entire experience has been unbelievably frustrating. First, the quality of the sofa itself has been terrible. I purchased it only about **six months ago, and it is already falling apart**. For a piece of furniture that is essentially brand new, this is completely unacceptable. What has made the situation even worse is trying to get someone at Living Spaces to actually help me. I submitted a support ticket **over a week ago and still have not received a response**. Since then, I have repeatedly tried using their online chat, but I just keep going in circles with their AI agent. Today was more of the same. The AI agent told me, **"I'm connecting you to one of our human agents now who can assist you further with your warranty claim."** After waiting and trying to get assistance, I was then told that **all of their agents were busy, they were unable to assist me, and I should simply "try again later."** The problem is, **I HAVE been trying again.** I have repeatedly asked to speak with an actual person because I am getting nowhere, yet I continue to receive the same response with absolutely no resolution. At this point, I have a six-month-old sofa that is falling apart, an unanswered support ticket that has been sitting for more than a week, and an AI customer service system that repeatedly tells me to try again later because no human agents are available. This has been incredibly frustrating and unnecessarily time-consuming. Customers should not have to spend this much time chasing down a company simply to get assistance with a defective product. I have purchased from Living Spaces before, but after the poor quality of this sofa and the complete lack of customer support when something went wrong, **I will never purchase anything from Living Spaces again.** read more

Living Spaces - look at the sofa after 6 months of very little minimal usage - Furniture Stores Near Me - Fremont, California

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Well, I honestly didn't read the reviews until I was just going to leave my review right now. I was greeted fairly quickly and when I mentioned I had specific fabric needs they got me a specialist. Zaina was extremely helpful. She asked questions about firmness, configuration, fabric etc and we narrowed down the couch fairly fast. If I would have gone in by myself without help I would have been overwhelmed. Zaina made it seamless. She also reconfirmed my choices throughout the ordering process just to make sure everything was correct. Also I had multiple sales people come by and compliment me on various things. I don't know if that's something management asks the employees to do, but their compliments sounded sincere and every person I interacted with was super friendly. So this review is purely based on my initial experience. I'm hopeful that the rest of my experience turns out great and then I'll add an update to my review. read more

Living Spaces - Furniture Stores Near Me - Fremont, California

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Worst experience ever. Josh the manager literally said to our face "I'm not here" when we were trying to get some help from him. Online manager Naomi Centeno kept lying to us. Told us to call within a week of our voucher expiring so that she can extend it for a year and then within that last week window told us to call on the expiration day to extend it for 39 days only. No real policy to quote or share, just made up numbers and lies. There's $364 bucks I'll never see again because a corporation and their crooked employees stole it from us. Avoid at all costs. The quality of the furniture is not great to begin with but the customer experience is atrocious. Definitely don't buy any warranties on this junk read more

Over aggressive in store sales. We felt like we were being stalked, Mama Mia the floor sales person in Millbrae was following our every move trying to get us to buy something, scary read more

I bought a lovely sectional from here a few years ago. The sales associate suggested I spend an extra $300 for some warranty and if I don't use it within a timeframe I would get the money back as a credit and would be able to purchase anything in the store for the amount. So here we are at the end of the warranty and time to spend the $300. But guess what? You have to spend more than the certificate. So instead of being able to use my credit to purchase items for $300 I actually have to spend $500 in order to spend my $300. Crazy right?! They don't even have nice enough things to make me want to spend another $200 with them. I guess it's my fault for just trusting the word of the associate and not reading the fine print myself. It feels like a scam tbh. I would never shop with them ever again. The dishonesty and lack of integrity within their organization makes me furious. I literally only need barstools but I and am being forced to add a bunch of overpriced nonsense just to get my voucher. read more

This place a total scam we were pushed to getting a couch $4500 and then since we change the color of the couch that makes it a custom couch so for us to return it there's a 25% restocking fee $1100. F@CX this place no wounder they have 2 stars. YOU'VE BEEN WARN DONT BUY SHIT FROM THIS PLACE. THIS PLACE SHOULD HAVE GOTTEN SHUT DOWN DURING COVID PLACE A TOTAL SCAM read more

Wish I read the reviews before I spent money here so I'll be sharing these reviews on all platforms in hopes of informing/helping others. First off, we did address this with the physical store as well as calling corporate to try to settle this between us. Unfortunately, they don't provide any, 1 time small good will to customers due to greed. Even though they are in the wrong for being misleading and untruthful to get a sale. We visited this location after purchasing our first home-- excited to furnish the place. We met this "tops salesperson" whom reviewed our homes pictures and videos who ensured us that the couch will have no issues delivering. She looked at the pictures multiple times, checked the measurement numbers for the couch.. i guess it made sense in her "expert" head? No where in her sales pitch did she mention we were responsible for measuring and ensuring that it would fit or the ramifications if it did not. That being a 25% restocking fee which was upwards of $800 dollars.. ethically, you should mention that to customers. but I'm learning that this company is far from ethical. I understand your policy, it has been referenced countless times during our grievances. That isn't the point. The point is that your "top sales person" misLEAD willing customers and ASSURED us it would fit. We would have went home and checked the measurements and returned to get a couch that fit. This was in no means small purchase. I even paid for delivery, installation and the warranty. That's how much trust we had in the company. Anyway, congrats to your top salesperson, she succeeded by misleading customers to get there. Please don't respond below and pretend yall care to the general public by "reach out to us" unless you truly mean it. read more

-Inconsistent customer service. -Terrible deliver. Ordered an item to be delivered same day. Delivery was never arrived. When to the store in Fremont, CA and I have been waiting for an hours and still get no help. Still waiting!! - no direct phone number to store and to reach your sales to resolve delivery issue. - everything has to email and call their call center which delay any urgent delivery issue. - buy somewhere else if you can. read more

I had a very frustrating experience with this store from start to finish. The price listed on the sales floor did not match what we were charged at checkout. When we brought it up, we were told our only options were to go back to the store or cancel the entire order. After escalating to a supervisor and providing time-stamped photos, they finally honored the correct price--but it shouldn't have taken that much effort. Delivery day only made things worse. Three items arrived in good condition, but the fourth was broken. Instead of properly resolving it, the delivery person attempted to glue and screw the leg back on. We were then offered only 15% off or an exchange that would take 7-14 days. To make matters more frustrating, a warehouse supervisor told us a replacement was in stock and could be delivered the next day. However, when I contacted customer service (and spoke with three different representatives, including a supervisor), they were rude and insisted it would take two weeks. The lack of consistency, poor communication, and dismissive attitude were unacceptable--especially for a $4,000 order. I would not recommend shopping here. read more

Living Spaces - False advertisement - Furniture Stores Near Me - Fremont, California

Worse furniture store ever. I paid way too much for some Temu quality furniture. I would stay far far away from this store in general. Never again. Rather purchase from Costco or Ashley's least I know I can return horrible quality items. read more

My sofá it's beautiful and good deal was my second time buying furniture but only one observation delivered guys it's not good they left my sofa ring one time and runaway and then laughing but It's ok Thanks Living spaces read more

Vicki was super helpful. Dominic manager super helpful as well. We needed to get a lift chair and she spent a lot of time with us showing us multiple styles. 6 stars for patience. This is a great store. Would definitely come back to get furniture. Thank you! read more

Living Spaces - Sonya was very helpful in giving a tour of the store. - Furniture Stores Near Me - Fremont, California

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Wish I would have read reviews and not bought the warranty that was told would cover stains, snags or tears. We had couches less than a year and have a specific snag that is not from wear and tear and they denied claim knowing the umbrella of "wear and tear" for any language allows them interpret for their benefit to deny a claim. If you buy furniture do not buy the warranty. read more

This Living Spaces showroom is pretty huge. They have a lot of furniture and a Custom Design Area. Prices are decent. It all depends on what you are looking for. It was nice to be able to look around without being pressured by a salesperson. read more

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Chat GPT recommended living spaces for their Memorial Day Sale. Today's visit... My question upon entering: "Where are the sales items? Answer: The prices you're looking at are the reduced prices. Deeper in I asked another sales person... "Are their sales today?" Answer: You'll see a tag on certain items that say clearance. Here I'll show you one. They're scattered throughout the store" Another sales person pointed us to the room that had reduced priced items. We walked back toward the entrance where I'd seen a sectional I liked. A salesperson said, "Do you have any questions?" Frustrated by all the crazy answers I said, " Do these ever go on sale? Answer: "I've worked here over 10 years and I've never seen reductions in price for any holiday season. Our furniture is priced to sell, these are the best prices you'll find" No Bueno! read more

If you buy the product on the floor, exactly as it is, color included, you can often get it the same day... Otherwise, it takes 5+ weeks if you change the material or color It took me three visits to get the hang of the place Most of the sales people are helpful... I did not get as much attention as I would've liked because the lady was busy helping somebody else at the same time One mistake I made was not getting the five year warranty for spills or Damage... I highly recommend this as my husband has already spilt red wine on the couch The other thing they don't tell you is that you need special cleaning products... Straight up water out of the tap will stain the couch. Delivery and construction of the Couch was fantastic... I bought the couch off the floor on a Sunday - around the middle of the day and it was delivered at 7 PM that evening I got the Cypress sectional and it's very comfortable The couch is much larger in the room than I expected, despite the fact that I measured the space read more

If you are in the market for new furniture, please DO NOT buy from Living Spaces they, will lie and cheat and leave you for over a month with no furniture and no communication. I placed my order 21 days ago supposed to be delivered Friday and expected me to wait until mid June for delivery. Do better! You lost a customer on the first try. $4,000 worth of furniture. Horrible service and even worse business ethics. read more

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Only seen this from outside driving by on 880 so this was first time in this MASSIVE showroom. There must be over 100 sofas in there! Also many dining tables and chairs, bedroom furniture selection, a mattress selection (sells Purple and some of the startup foam/gel mattress brands), plus an "Outlet" area which didn't seem to have that much markdown. Interesting to see the display comparing Living Spaces chair vs some name brand chair - basically saying their quality is just as good but half the price lol. We were mostly window browsing for furniture ideas and price comparison, so can't speak for the purchase and delivery experience. read more

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Don't get near this place if there's any chance that you'd have to return your purchase. We called and asked to start a return and were told that they would come tomorrow to pick up the sofa. Tomorrow arrives... no one came. Called again, agent apologized that there was no return request on file and said that they would pick it up tomorrow. Since again we did not receive a confirmation text with the exact time, we called again, and... there was no return request on file. We asked again to get the sofa picked up and they said sure, in two days. Now we're waiting to see if the 3rd time they managed to get it right. read more

We were ready to buy a couch. We were at the store for about an hour. Associates came and went asking every person around us if they needed help. I'd like to know why we weren't approached? Very rude behavior. We found a couch we liked as well. We are going to take our business elsewhere. read more

No idea why people hate on this place so much... Three different purchases here and every worker we've interacted with has been very nice and helpful. They don't work on commission so they aren't pushy. Sure, the furniture is middle of the road but it's reasonably well made and fairly priced compared to their competition. Both of our deliveries have gone smoothly. Just wandering through the gigantic store gives you some inspiration. So, give Living Spaces a chance. read more

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one of my worst buying experiences ever, tried buying a cal king foundation. on the picture is shows a foundation and box springs . when i picked up the items it was only the box springs. no big deal maybe that was my mistake for not reading the fine print. so i order the "foundation" to be delivered and only a bunkie board dilived , mind you on the pictures online are completely different. so i call the 1(877) try to get this fixed the guy on the phones hardly speaks english, so hard to understand each other. his only solution was for me to send it back pay the delivery and the restocking fee , when they showed me something online and when it gets to my house it's something els . i would never buy from this company ever again . save your money people read more

Living Spaces - what i ordered vs what i got . something just doesn't add up here . - Furniture Stores Near Me - Fremont, California

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In the end, management at Living Spaces offered us to get another bed to replace the broken one. read more

Living Spaces - Just some of the broken bed parts. - Furniture Stores Near Me - Fremont, California

If I could give **zero stars** to Living Spaces, I would. I ordered an item online that was drop-shipped to my house. First red flag? Their absurd **7-day return policy**. Seven days. That's barely enough time for most people with jobs, families, and actual lives to even evaluate a purchase. And on top of that, they charge a **restocking fee**. Oh, and if you want them to pick it up? That'll be another **$59**. How generous. Your other option is to haul it yourself to a store. Trying to do the responsible thing, I called their customer service number beforehand to confirm the return process. I was told clearly that I could return it to **any store location or warehouse**. Great. I repackaged the item, loaded it up, and drove **45 minutes** to the nearest store. When I arrived at the delivery entrance--where I was told returns are received--the employees were immediately rude and dismissive. Before I could even finish explaining, they snapped that they "don't take returns" there and that I needed to go to a warehouse location. I explained that I had just spoken to customer service and was told I could go to any store or warehouse. Their response? Disrespectfully telling me that I "called LA" and that customer service "doesn't know what they're talking about" and gave me bad information. So apparently their own company departments contradict each other--and instead of helping the customer, they blame each other. I then spoke to the store's so-called guest relations "manager," who repeated the same thing. No apology. No accountability. She eventually registered the return and handed me paperwork to take to the warehouse. I gave feedback about the obvious communication breakdown between stores and headquarters. Completely dismissed. Her response? "The warehouse is only 10 minutes away." That's not the point. The point is: * Your return window is already unreasonably short. * You charge fees on top of that. * Your staff is rude. * Your internal communication is a mess. * Customers' time matters. I still had to drive to the warehouse and complete the return there. Afterward, I called customer service again to report what happened. The representative confirmed that their policy does state returns can be made at **any location**. So the store employees were flat-out wrong--and rude about it. Customer service said they would "submit it for investigation." We'll see. All in all, this was an exhausting, frustrating, and completely unnecessary experience. Poor communication, bad policies, and unprofessional staff. I will absolutely not be doing business with Living Spaces again. Buyers beware. read more

We bought a leather couch with a warranty. After less than a year, the headrest showed a 'sweat' stain but not at all on the hand rest. After two claims for cleaning, we were told it was normal wear and they would do nothing. We will NEVER spend a dime in that store again. read more

I know people who bought from Living Spaces who are less than satisfied with the furniture. What's worse is their annoying ads that have the extra-loud jump scare ending jingle. I wish I can give zero or negative star just for those annoying ads on Youtube and other platforms. Do better LS. read more

Worst delivery experience ever ! They delivered half pieces of a $3000 sofa and forced me to accept the delivery , promised that the rest will be sent the next day. Then did not deliver, rescheduled multiple times , and the supervisor or whoever the senior person was told me they will charge a restocking fee to take the half piece back ! They don't even know where the rest of the piece is. Atrocious. They were completely unapologetic and just threw legal terms at me. PLEASE STAY AWAY FROM THIS STORE. read more

This location is much better than the one in Millbrae, which is much closer to my house. The selection is much larger and you don't get stopped by a salesperson every five feet. That being said, there are plenty of people around to assist you should you need it. We must have spent three hours there before deciding on which couch we wanted. Luckily, they have clean bathrooms along with complimentary coffee and water. Once our decision was made, the salesperson went over all the different options and configurations that were available. It was helpful without being overwhelming. We needed the couch to be delivered and to our surprise, there was even the same day option. Delivery prices are reasonable with a slightly lowered price if you choose a weekday. On the day of delivery, the driver kept us updated on his estimated arrival time. When they arrived, they were courteous and efficient. Once my Aunt saw the couch, she went and purchased the same one! This will now be my go to Living Spaces location. read more

Today we had an amazing experience at Living Spaces. This positive experience was because of our sales associate Jerome A! Jerome is helpful, calm, kind and endlessly patient. He spent a large amount of time with us (even knowing that we may not purchase anything). We did end up purchasing many items because Jerome fully answered all of our numerous and extensive questions (from every family member) and helped us navigate our choices. Living spaces is extremely fortunate to have such a stellar employee! Thank you, Jerome! read more

Do not buy furniture with carefree plan. No live person to talk to. Frustrating experience in general. I have pulled some common complaints are reviews in general. Also, once you buy your furniture, there is a strict 7 days return or exchange. If you didn't use much, and later you used and realized you ended up with back pains due to their bad construction of sofa, no one cares. The manager gave me his business card, he didn't respond to my emails weeks. Frustrating experience. Common Complaints Frequent claim denials - Customers report claims being rejected for technicalities (e.g., damage labeled "wear" instead of "accidental") Slow or difficult customer service - Long delays, app-only communication, and trouble reaching a live agent Strict reporting deadlines - Complaints about 30- or 60-day damage reporting windows causing denials Pet damage not covered - A frequent surprise for buyers despite sales claims "Feels like a scam" sentiment - Multiple reviewers use strong language criticizing fairness and value read more

If only more research was done before going to this location. I could tell you my long story about heartarch and betrayal. My saga had all the good making of (If you get this reference) the Red Wedding. There was crying, friendships were put to the test, families split apart and it was all thanks to the sales associate and her Manager. While we spent half a day discussing the couch we were getting and, most importantly, the measurements for it, it only took one minute for the salesperson to completely disregard everything we spoke about and enter the wrong sizes. My wife was the cardholder, so she would be the one signing the contract and paying for it. Unaware of the sizing that had been spoken about, she signed and paid for the couch. They even talked us into buying more furniture. So, naturally, we were ordered the wrong size by the salesperson, which was devastating! We went back to speak with her and the manager, and of course, this store hides behind the contract, not even acknowledging that the salesperson made a mistake. Do not go here or shop at living spaces; one way or another, it will end in pain and suffering. Everyone works hard for their money, go where they value you. I believe they couldn't order the size we wanted and took advantage that my wife was signing because she did not know the sizes. read more

Living Spaces - This is why they ask you to email them, to try to say they help, only to tell you that you are at fault. - Furniture Stores Near Me - Fremont, California

DO NOT shop here! These people are the absolute worst. Was waiting on a couch for a whole day. So I decided to call and find out what's going on. And they respond with "oh we forgot to call you, it cannot fit on the truck". Like did they ever plan on calling me to let me know. I been without a couch for 2 days because of their lack of communication. Please do not waste your time here. read more

We had a really frustrating experience buying our couch from Living Spaces. Don't be fooled by their showroom like we were. We found a 4-seater couch that we really liked despite it being $3,500. After visiting a few other places, we decided to spend the extra money on this more expensive couch. We hoped that it would be a good quality couch worth that price. Unfortunately, that didnt turn out to be the case. Even when delivered we could tell it was a much cheaper version of the couch in the showroom and with multiple visible flaws (not to mention the flaws that are likey there that aren't visible. We found their delivery process extremely frustrating. When you buy the couch they talk up their white glove delivery and how they will give you a few-hours delivery window. Well, that's not really true. They make you choose a delivery day, once your item is ready, and the delivery time is between 8AM and 6PM! I'm a teacher, so that means I have to request an entire day of PTO. They don't tell you until the night before a 4-hour window but most employees will have had to request time off. They delivered this expensive couch only for us to be immediately disappointed with the quality and multiple flaws. The delivery folks filed a complaint as if it's something they do on most deliveries. We could tell they weren't surprised at all as if most of the furniture they deliver has issues. That made us remember when the sales person at Living Spaces recommended we get white glove delivery in case there's any issues with the couch. She likely new there'd be problems because of the quality of furniture they produce. Because of the flaws, we wanted to return or replace the couch but Living Spaces said we had to go through their repair process first before returning or replacing was an option. We were so bummed but they left us no choice. The repair technicians weren't available for 3-to-4 weeks and they wanted to schedule during a workday, which would mean our taking off more PTO from work just because this furniture was slapped together so hastily. After the delivery team left (they were in a hurry after filing the complaint) and we were better able to inspect the couch. We found a few more issues and contacted Living Spaces repair people responding to the email thread they started. We contacted them multiple times but they stopped responding after we sent them the additional issues. They just ignored us. The repair technicians eventually came and did what they could. They are a third party company hired by Living Spaces. They made some improvements to the couch but now we are stuck with an incredibly expensive piece of furniture that we know isn't the quality we thought we were buying. Not much we can do now I guess but try to share our bad experience and encourage others not to be fooled into buying from them. read more

Dont be buying in living spaces because the furniture they sell is very poor quality they sell you insurance that doesn't cover damage and costumer service doesn't reply in a respectful way they just put excuses to deny the repairs i've been having issues for 10 months and nothing has been done as of today they told me they were going to replace it , it has staples sticking out one of the seats has a arm broke it makes squeaky noises the cushions aren't comfortable and did not go back to it's original form , terrible customer service, terrible quality and furniture , and terrible company - efren arenas read more

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Love my new couch can't wait for the love seat to come as well. Great customer service and once I found what I was looking for I was in and out for an amazing price for 2 couches. Will be back soon for my next furniture purchase read more

Living Spaces - Doggos approve - Furniture Stores Near Me - Fremont, California

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If only I could give zero stars. Lessons learned: DO NOT ACCEPT PARTIAL ORDERS FROM THEM!! I will try to condense our story. We ordered 3 bedroom sets (beds with night stands) and one sofa set for our new home. We were treated well as we came to the showroom and their "designer" helped us pick the bed size based on our mattress dimensions. We had gone to SJ showroom first and liked only one bed set for our MB but we were told that particular bed set was not available in the size we needed (based on the mattress dimensions we had given them). Later we checked out their Fremont location and found that the same bed was available in the size we needed. We were thrilled and decided to purchase all the needed furniture at one location. We understood we would receive our order in two shipments and thought no problem at all. The "designer" was friendly and even shared her phone number in case we needed further assistance. The trust was established. Our first shipment came and we received our sofa and PARTIAL ORDER FOR EACH BEDROOM. Still we were not alarmed because there was no reason to be concerned. During this waiting period of a month I called the store twice and texted the "designer" a few times just to get the information on what height of box springs I would be needing for my two out of three beds. The "designer" at first replied and said she will get the me the needed information but never did. After over a week of waiting I called the store and was assured, that per my order, I will need box spring for only ONE bed and the other two beds do not need box springs. I asked her to double check for ALL THREE beds, after being assured, I placed an order for only one box springs with them. When the second shipment arrived I was told there was no third bed in the order. I was surprised. They had already delivered partial orders for all THREE bedrooms (night stands) and we were waiting for over a month for bed frames. While I was on the phone trying to sort out what had happened to the third bed, the delivery guys set up the master bed, had me sign and left. When I moved all the disheveled bedding, from the mattress they placed on bed frame, I realized there was a large gap between the mattress and bed frame. Surely they gave us the wrong size and surely the employees in SJ store were right that that bed was not available in the size we needed. So here I am again calling them to sort this mess out. I even went to the store and the guys there were nice and said no problem we will take it back. I was happy and left in peace, thinking a little mess up with the third bed was not a big deal. Soon after I get a call on my way back home stating they will take the bed back but not the night stands which were delivered earlier in the first delivery. How is that my fault?! I was told I should have returned the nightstand within two weeks if I didn't like them. Well, I wasn't planning to return the bed so why would I return the nightstand? They kept saying this is the policy...THIS IS THE POLICY. SORRY, SORRY. But no resolution. I was told to take it up with the corporate but when you call corporate the machine asks you the name of the person to be connected to so I call the store again and ask who I can take it up to and was told NO ONE. So here we are stuck with these expensive night stands which are still sitting there with all the tags on. We felt they purposely deliver partial orders to keep you on the hook so you don't cancel anything. To say that it has been a hellish experience with Living Spaces is an understatement. So, PLEASE PROTECT YOURSELF AND DO NOT TRUST THEM TO HAVE YOUR BEST INTEREST. Do not buy anything from this store as they are not cheaper than Ashley's or Scandinavian store in SJ. Lastly, If anyone wants to buy these night stands from me on a discounted price please message me. read more

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